Woodland Grove

Rectory Lane, Loughton IG10 3RU
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9.8 123 Reviews
  • Woodland Grove, Loughton
Woodland Grove is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a warm, welcoming and cosy environment.

Woodland Grove has 72 individual, private en-suite rooms. Facilities include a bar and bistro area, a cinema room, hairdressing salon, multiple day lounges and beautiful garden areas and terraces.

Woodland Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Woodland Grove is part of Oakland Care.

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Care Provided by Woodland Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leah Geraghty (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Woodland Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870

  • These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Woodland Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.


Woodland Grove Reviews (123)

Total of 123, showing 21-40
9.8

Woodland Grove has a Review Score of 9.8 (9.781) out of 10, based on 58 reviews in the last 2 years. Over all time Woodland Grove has 123 reviews.

Overall Experience

  • 103
  • 18
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Date Published

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Review from Stephen T (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy that we selected Woodland Grove as the care home for our mother. We are confident that she is being well looked after and it is nice to visit her at the home. The staff that I have met are great.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to leave a review.


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Review from Michael D (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Woodlands Grove for 2 weeks now. It has been a big transition for her because she has been in hospital for about 6 weeks and her health has deteriorated quickly and she suffers from dementia. However, she is starting to settle down and become accustomed to it and she is constantly
saying how nice it is and how friendly everyone is. It's a fantastic home, the facilities are exceptional, and the food is excellent but the biggest commendation has to go to the staff. From the manager, admin team, the nurses and carers, maintenance guys, they are all fantastic and this makes it an exceptional care home. They really look after all the residents and I'm delighted we decided to put my mum in there because I know she's happy and content. A massive thank you to everyone there.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate your feedback on all aspects of the home and we will ensure your feedback is shared. We are delighted with how well she is settling.


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Review from James C (Husband of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged from a hospital and moved to the care home in early August. I found that every aspect of care were much better than the hospital:
The environment: The room was much bigger and with natural light
The staff: The staff was always come with smiley faces. They respond quickly to
the requests. The communication between the staff and I are good
General hygiene of my wife: The general hygiene of my wife had improved.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for sharing your experience of caring for your wife. We appreciate your feedback.


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Review from M W (Wife of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family have found this to be a caring home for my husband who has Alzheimers. He is treated by his carers with fondness and dignity.
The lifestyle team excel in interacting with the residents of all abilities. Arranging outings of interest and daily activities including families to attend
to with their relatives which makes this a home-from-home experience.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for sharing your experience of the home and for your continued support with our events/activities.


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Review from Jacqui C (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at this beautiful care home for just over 3 weeks.
Upon arrival the staff and caregivers have been exceptional, they have been kind, thoughtful, polite and extremely professional.
The care home is decorated beautifully and appears to be spotlessly clean, the meals have
been very good and the staff are keen to provide extra/different suggestions if requested.
Woodland Grove feels more like 'home' than a care home, all the residents seem happy and relaxed. I'm sure my mum will settle in well!
I'd like to thank everyone for the hard work they do and for the big smiles they give!

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to leave us a really lovely review. Thank you! We will make sure all those looking after Mum receive feedback.


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Review from R E (Husband of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with care shown towards my wife.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to give your comments and observance of care. Thank you.


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Review from D F (Son-in-law of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding members of staff. Full of kindness and care towards the residents and family members. Made to feel more than welcome.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We really appreciate you taking the time to review and to hear your visits are a good experience.


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Review from G P (Friend of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, more like a family.
I have visited, and each time, your team and the manager have been outstanding.
In particular, one member of staff has truly been the most caring, dedicated, professional, who shows great empathy and care towards all residents.
A credit to the home.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review; we really appreciate the time you have taken to feed back.


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Review from J S (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience with care homes, and as I was seeking a placement for my very special 99-year-old mother, the fact that I chose Woodland Grove is a reflection of the professional approach taken by all staff I have and do come into contact with.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review. Choosing a care home is a very difficult time for all families. Thank you for choosing us.


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Review from G J (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a care home was challenging for my mother but the staff at Woodland Grove have been very kind and patient in helping her to settle in. They also respond promptly and thoroughly to queries I have raised. The home offers excellent food options and a lively range of daily activities. The home
seems very clean and well-kept and has a lovely, quiet garden. Having a working direct landline in her room was a key facility for my mother and means she is connected to her previous world. Thank you to all the staff at Woodland Grove.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review. Making life-changing decisions is very difficult but we are so pleased she is doing really well.


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Review from S R (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would describe Woodland Grove as a 5-star hotel with care. My mother has been there for over three years now and is very well looked after. There are many activities every day that she is happy to join in with and has been taken out on many trips. She has her hair done every week and access to newspapers
and magazines daily. I am so glad we chose this wonderful place to look after our lovely mum. Nothing is too much trouble for any of the staff and we are regularly kept informed of all the news regarding the home.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Your experience is very important to us. Providing the residents with enhanced care provides a wonderful atmosphere.


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Review from Gillian H (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Woodland Grove for over 4 years and is very happy to be living there. There are some exceptional carers, with different personalities that definitely make the day interesting. There is always a lot of laughter coming from her room and that is so important. The activities team, the
hairdresser, the cleaning and maintenance staff, the reception staff as well as those behind the scenes, pull together to make this place a nice place to live and for family and friends to visit.
My Mum tells me she likes living there and feels safe, that is paramount.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review and for confirming we are meeting the need of what is important.


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Review from Jennifer T (Cousin of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable home to visit, and lovely to see my cousin.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review following your visit, we appreciate your feedback.


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Review from Sheri W (Friend of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought Mum and another friend to see their 'other' friend, they have known each other 'forever'. We are so impressed with Woodland Grove, the lady on reception greeted us with a lovely smile and has been so very helpful - bringing Mum's friend to sit with us - all the staff are happy and smiling
and the home has a warm feel to it.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to visit, everyone is always welcome. Your feedback is much appreciated.


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Review from M M (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland Grove has very high standards and goals and does an excellent job of accomplishing them.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review. We appreciate you taking the time.


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Review from Jennifer B (Cousin of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a pleasure to come into an airy, bright and cheerful place.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review. Your observations are much appreciated, and we are delighted you enjoyed your visits.


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Review from P P (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that Mum receives is second to none; she is very well looked after. The carers help her all the time with bathing and dressing and are always checking on her to make certain she is okay. The activities they have as well keep her well-occupied. She especially enjoys the singers that
come to the home and loves singing along.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review; it is much appreciated. Mum very much enjoys all activities and joins in giving everything a go.


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Review from K O (Sister-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Everyone very friendly and caring to patients.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to review and your observations are welcomed.


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Review from R R (Sister of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than anything, the staff in Woodlands are fantastic. They are extremely kind and caring in every aspect and role, Woodlands is a happy 'home', the entertainment and activities team do everything to stimulate and encourage residents to join in. What a wonderful care home Woodlands is. Our family
is very grateful.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to review. Having the family fully involved is wonderful.


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Review from M W (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. Always well received, cups of tea and I think that I'm well informed about the care my husband received.
He often falls and I telephone and it's up to me if I want to go and visit.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review, much appreciated. Working closely with the family and continuing to support with choice is important.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Woodland Grove is calculated as follows: ( (550 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 672 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Grove is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 57 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Maryum

Maryum Ahmad

Job Title: Registered Manager

Joined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.


I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes over and beyond in the care they provide.


Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager

Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.


Michaela

Michaela Volpe

Job Title: Lifestyles Manager

Joined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.


I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.


Silvia

Silvia Mammarella

Job Title: Deputy Manager

Joined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.