Woodland Grove

Rectory Lane, Loughton IG10 3RU
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9.8 123 Reviews
  • Woodland Grove, Loughton
Woodland Grove is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a warm, welcoming and cosy environment.

Woodland Grove has 72 individual, private en-suite rooms. Facilities include a bar and bistro area, a cinema room, hairdressing salon, multiple day lounges and beautiful garden areas and terraces.

Woodland Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Woodland Grove is part of Oakland Care.

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Care Provided by Woodland Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leah Geraghty (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Woodland Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870

  • These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Woodland Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.


Woodland Grove Reviews (123)

Total of 123, showing 61-80
9.8

Woodland Grove has a Review Score of 9.8 (9.781) out of 10, based on 58 reviews in the last 2 years. Over all time Woodland Grove has 123 reviews.

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Date Published

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Review from J H (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are dedicated, efficient and kind. My Mother’s dignity is a top priority and her wishes are always catered for if appropriate for her ability and understanding.
I would choose Woodland for myself if or when necessary.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review. Your feedback is valuable.


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Review from S J (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care was provided and excellent activities. Some initial problems relating to diet and food, also took a long time for staff to get to grips with my mother's hearing aid. Staff do all they can to get it right.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review and working with us on a person-centred approach for your mother.


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Review from Gill B (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved Mum into Woodlands from another home at the beginning of this month. The staff are just lovely - welcoming, kind and friendly. There were a few teething issues which were dealt with immediately and efficiently. Mum has some challenging medical issues, but we feel confident that they are being
dealt with, with kindness and professionalism. If they say they are going to do something, it gets done. The surroundings are lovely and it's a real pleasure to visit. I would always dread going to see her in her previous home, but just really look forward to our visits now. So pleased we chose Woodlands - we looked at lots of different places in our search and without doubt, this is head and shoulders above anything else we saw. Thank you to all for looking after Mum so well.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review this will be shared with all staff involved in mums' care.


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Review from Sandra L (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to the care home this week with vascular dementia. I was so worried about leaving her in a home - pretty much one of the saddest days of my life. I am writing this review because if you are reading it you are probably feeling the same way. I viewed quite a few homes before deciding on this
one and I have to say, from the start, the people here won it over for me with the friendly receptionists! The staff have been so helpful and kind, I couldn't have asked for more. I feel my mum has had the best care possible. She is very happy and content and keeps telling me every time I visit how wonderful the staff and food are. They have taken Mum out on a trip and there is lots of entertainment during the day keeping her busy. I cannot believe how different I feel from the day I dropped her here. I would recommend this home to anyone. Mum will definitely be going back here for respite again, she loves it here.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your very kind and honest review. We will ensure Snowdrop receive your feedback.


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Review from Anne C (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last week of his life in Woodland Grove and was treated with kindness, dignity and respect. I am very grateful to all the staff, who were very kind and caring. We were also looked after as a family.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review, your very kind words will be shared with all on Primrose.


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Review from Christina T (Sister of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was very well looked after, especially in the last three weeks of her life. The staff were excellent in her care. I could leave her every day and know she was cared for and comfortable.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review, and we will ensure your kind comments are passed to our care team.


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Review from Debra R (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Woodland Grove during the last few months of her life. Prior to this time, my mum was in two other care homes so I had some experience of care homes and how they operated. Woodland Grove exceeded all my expectations of what I had previously seen. The staff were incredibly caring,
kind and professional. The environment was warm, bright and modern. The rooms were beautiful - the room my mum had, had doors that opened onto a paved garden and was furnished beautifully. Woodland is in a class of its own, nothing I had seen during the last few years of my mum's life came close. There is a cafe with doors that open onto a terrace with tables and chairs - that are gorgeous. Nothing about this place reminded me of a care home apart from the elderly residents who are treated so respectfully and not just left to sleep in a stuffy old lounge - as I had seen in so many other care homes. My only one regret is that we found this place too late for my mum to enjoy it.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a very heartfelt review.


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Review from Alison T (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland Grove provides a caring, stimulating and homely environment for my 89 year old mother. Her well-being in all respects is expertly cared for. All the staff are friendly and show a genuine commitment to her, the atmosphere is upbeat and the physical environment is great. I feel that she is thriving
within this wonderful community and cannot thank all involved with her care enough.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review. We will ensure your lovely review is shared with all those involved in Mum's care.


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Review from Jackie C (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Woodland Grove for 6-months now and she is very happy there. I am writing this review after a really lovely visit yesterday and in praise of the excellent activities team. When I arrived two of the teams ran over to tell me they had had a morning trip out with mum and two other residents
in the sunshine. Their own enjoyment of the trip was evidently genuine which I found delightful. Mum had clearly loved it too. We popped down to the bistro for a coffee and chat about it and the activities team were decorating it for a Brazilian party. The whole afternoon was joyful. One member of staff led the dancing in killer heels! The girls were engaging all the residents in dancing and moving along with the music. Mum was in her element. The atmosphere was warm and inclusive. Carers and receptionists all kept popping in and joining in. I left feeling so happy that mum lives there and has these caring, happy people as part of her new family.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review. Our extensive activities programme led by our lifestyle team is a very important part of daily life at Woodland Grove.


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Review from D W (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a respite stay of six weeks in Woodland Grove to recover after breaking her pelvis. She is a very independent lady and not accustomed to being in a care setting but she thoroughly enjoyed her stay. The staff are unfailingly kind and jolly and treated her with respect, she found friends to chat
to and there was the opportunity to join in several activities. Her room was spacious and comfortable, she enjoyed the food and she was able to walk about with her frame and get her strength back. The whole team are very efficient, her laundry was whisked away every morning and whenever we visited we often got tea and biscuits brought to the room.
All in all, she feels she got value for money, she had her hair done and a visit from the chiropodist at no extra charge.
Mum has now returned home with her batteries recharged and back to full independence!

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to leave a review following your stay. We wish your mum continued strength day by day. I will ensure your comments are communicated to the floor.


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Review from P J (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Woodland Grove in December 2021, my siblings and I were reluctant to place Mum, who has Alzheimer's, in the care of strangers but, not feeling like we had a choice, we researched and visited as many as possible yet was determined to find a location walking distance from family members
and we did. Fortunately, we also decided on Woodland Grove because of its warmth, competent staff, lovely clean rooms and gorgeous outside space etc, their caring personality and willingness to help further when possible. They truly are a caring organisation and Mum is making friends and no longer complains about feeling lonely so another bonus. We can and do visit any time and are really happy about the flexibility because we work full time and are not always able to visit during the day. We made a good choice. Our five-star rating is based on what we observe and experience when we visit, also on what we hear.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to give us your review and the experience you have had with us during your visits.


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Review from Elaine O (Sister of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Woodland Grove at the end of October.
From day one, every member of staff that I have come into contact with have always been very welcoming and helpful. The team of staff on the Primrose floor have been extremely helpful and patient with my numerous questions. I feel happy and
confident that when I leave my brother I will be contacted should they have any concerns which is very reassuring.
My brother moved into Woodland Grove, as his previous home closed down, this was definitely an excellent choice. The care and support my brother receives is first class, he has settled in extremely well in a very short time. He seems a lot happier in himself and very comfortable in his new surroundings.
I would highly recommend Woodland Grove.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review and positive feedback on his placement with us. We will ensure the staff receive your thanks.


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Review from Arthur B (Husband of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another month, another great month. Month following month and they're all great from cooks, cleaners, maintenance guys to carers and management - all fantastic people. Could not ask for more. After I visit I come home happy in the knowledge that my wife is in a great place, with great people.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your lovely review, much appreciated and so rewarding for all staff.


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Review from B B (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Woodland Grove for several years now, having moved from a different care home, and quite honestly, I could not imagine her being in better care. The home and its staff are outstanding.
From the day my family and I first visited the site, to the day Mum moved in and every
day since, they have exceeded everything I thought a care home could be, by far. I'm usually quite reserved with these kinds of surveys, but it would be a disservice not to give them full marks across the board.
Not only do I thank them for caring for my mum, and giving her and the other residents a real home, amazing food and a calendar full of activities and events, but for what they've done for my dad and all my family as well.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your very kind and honest review. We will ensure all staff looking after your mother receive your thanks.


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Review from Ed B (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident in Woodland Grove for over two years and died last week. He had complex medical problems and required hospital admissions and was being managed on a nursing floor.
There are a number of things the home do well, and their infection control during the pandemic seems to have been
very good - there were cases, but not large numbers, and the management kept families informed of the situation and accompanying restrictions throughout.
The lifestyle team, who are responsible for activities (of which there was a variety), were excellent throughout my dad's stay, including adapting and carrying on through the pandemic despite social restrictions.
The best care of all came during his last weeks and days. The home implements the Gold Standard Framework for end of life care planning which really improved liaison with GPs and the family. We cannot thank the team enough for their kind and personalised care, delivered with great compassion. Hugely appreciated.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Our thoughts remain with all your family who will be hugely missed by the home. Thank you for taking the time to leave a very heartfelt review.


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Review from Ann W (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Woodland Grove since mid-July. It was hard leaving Mum at first, but I can see she is happy and safe. The staff on Snowflake are friendly and welcoming. I can’t praise them enough for the hard work they do. I know there have been challenging episodes with Mum’s personal
care and the Snowflake team patiently encourage Mum.
We made the right choice selecting Woodland Grove and I would happily recommend for residential care.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave your review. Your mum has settled really well and is a very welcome member of our family.


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Review from Catherine B (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother, who suffers from vascular dementia, received during the time she was at Woodland Grove was excellent. Woodland Grove is full of light and laughter and the staff have the best interests of the residents at their heart.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review. Your comments will be shared with the Snowdrop living area.


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Review from Sharon L (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not be happy for my mother to be in any other care home. Snowdrop ward is wonderful, together with the staff. We researched care homes over 2 years and used this one as our benchmark. The diversity of staff is so important for her where she has a mixture of carers. Her hair is plaited and washed
regularly. We love that she has this care. The carers are absolute angels who really do care for her. She is so happy there where she is allowed to roam Snowdrop ward, talk to other residents and eat with them. She does not feel isolated in any way. The staff are amazing. I just wish they had more staff to deal with my mother's frustration when she refuses personal care as it seems that only a few can assist her needs. If they could sort the bath out, that would be grand as my Mother fears the shower. My mother loves Jim Reeves music and I do wish they played the CD that I bought there. She would love to sing along to it and it calms her down. This would help assist with her personal care.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review. We will ensure this is communicated to Snowdrop.


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Review from Kevin H (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt the need to write this review to enlighten others on the care quality and attention provided by the manager and staff of Snowdrop.
My 95-year-old mother who sadly passed away last weekend had been deteriorating over the course of a month following illness, I have always considered the level
of care witnessed to be excellent and the last weeks of Mum's life exceptional not only catering for Mum's every physical and emotional need but that of the family who visited. I further had the ability to track the care through the online relative's gateway which I used for daily updates, additionally, I received telephone calls whenever a change occurred in Mum's health.
I really can't think of anything else that the Snowdrop team could have done for Mum or the family in the difficult and delicate end of life stages.
I would also like to recognise the other staff members of Woodlands Grove who all contribute to the high standards excepted and delivered. Thank you, Woodland Grove.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your very kind feedback. We will ensure Snowdrop receive your very sincere comments. Caring for Mum was a pleasure.


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Review from Sally H (Niece of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best move I ever made was to get my aunt here. The staff are welcoming and extremely helpful, they listened to my concerns and have been amazing. My aunt loves it here and I’ve heard nothing negative from her which is a joy to my ears! Woodland Grove, you are amazing.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review, she is a pleasure to have in our Bluebell family.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Woodland Grove is calculated as follows: ( (550 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 672 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Grove is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 57 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Maryum

Maryum Ahmad

Job Title: Registered Manager

Joined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.


I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes over and beyond in the care they provide.


Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager

Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.


Michaela

Michaela Volpe

Job Title: Lifestyles Manager

Joined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.


I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.


Silvia

Silvia Mammarella

Job Title: Deputy Manager

Joined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.