Woodland Grove

Rectory Lane, Loughton IG10 3RU
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9.8 123 Reviews
  • Woodland Grove, Loughton
Woodland Grove is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a warm, welcoming and cosy environment.

Woodland Grove has 72 individual, private en-suite rooms. Facilities include a bar and bistro area, a cinema room, hairdressing salon, multiple day lounges and beautiful garden areas and terraces.

Woodland Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Woodland Grove is part of Oakland Care.

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Care Provided by Woodland Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leah Geraghty (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Woodland Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870

  • These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Woodland Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.


Woodland Grove Reviews (123)

Total of 123, showing 101-120
9.8

Woodland Grove has a Review Score of 9.8 (9.781) out of 10, based on 58 reviews in the last 2 years. Over all time Woodland Grove has 123 reviews.

Overall Experience

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Date Published

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Review from Sarah (Daughter-in-law of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home - Truly cared for my Mother-in-law and the rest of the family. Clean, friendly and caring in the proper sense!

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Review from Janet W (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Woodland Grove from October 2017 until February 2018. The staff at Woodland helped make my Mum's last few months a peaceful and very pleasant environment. From the main staff to cleaners, everyone was lovely. I loved you all and so did my dear Mum. Thank you.

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Review from Peter M (Husband of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are most helpful, nothing is too much trouble. Everywhere is clean.

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Review from Nick H (Son of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a post of Commendation. On Christmas Day I went with my wife to have lunch at Woodland Grove, with my mother who has been at Woodland Grove for past 2 years. It was very well presented, and good in quality. During the meal I took ill (NOT as a result of the food!) - and I was very faint and
collapsed. Staff near me (and my own medically trained wife) called for nurses. During the next 45 minutes before an ambulance came, I was extremely well looked after - in particular by the 2 nurses present (who forsook their own lunches to look after me). The CQC, and the CEO of Woodland Grove, know who they are! Their exemplary care was first class.

I was treated well at local A&E, and 'released' late in the evening. Am awaiting follow-up visits soon.
Woodland Grove has many good aspects to it. And this post is to add my own grateful comments to those who responded so professionally and promptly.

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Review from Lana O (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My precious mother was in Woodland Grove since it first opened, and we couldn't have wished for a more beautiful and perfect place for her to spend her last years. Not only was she treated with love and respect, but we were shown the same. The staff at Woodland Grove became our family, and we will miss
everyone dearly.
Thank you, Woodland Grove.

Reply from Jo Coughlan, Operations Manager at Woodland Grove

Thank you for your kind words Lana, they mean a lot. It was a real pleasure to have known your mum and to get to know her family too. We will also miss all of you, please do keep in touch.


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Review from Phil H (Friend of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely warm and welcoming home with the excellent staff. Very well managed and run with great support and nursing staff.


Good sized rooms and good, fresh food with an excellent Bristo for residents and families, with coffee, snacks and even beer. Lovely gardens suitable for wheelchairs. Good security

and sensible parking arrangements. Overall, top of my list.


Oh and TV in all rooms and lots of activities with super activity staff.


Reply from Jo Coughlan, Operations Manager at Woodland Grove

So pleased you have enjoyed the facilities and hospitality at Woodland Grove. Thank you for your kind comments.


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Review from Dawn E (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident at Woodland Grove.
From day one my mother was there I was at complete rest in my head, to know that my mum was cared for but also treated with great kindness from all staff.
This home should have an award.

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Review from Christine S (Daughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident in Woodland from September 2016 to January 2017 when she sadly passed away. She had been in the hospital and in bed from July to September. At Woodland, she was able to be up most days in her wheelchair and participate in some of the varied activities that Woodland provides. Mum
was nearly 91 when she died and was very frail. The staff on the nursing floor were always so kind and respectful of mum. As mum was nearing the end, the staff continued to care for mum with compassion but they also cared for her family with the same degree of attention, supporting us emotionally as well as practically by making sure we were watered and fed. We would like to amplify the previous comments that Woodland is an exceptional place and the staff are truly amazing and inspiring. Several of them have experienced their own tragic losses and their empathy with the residents and their families is second to none. We are so glad that we chose Woodland to look after mum in her final days.

Reply from Johanna Coughlan, Manager at Woodland Grove

Thank you so much for your lovely sentiments. I will ensure that all team members on the nursing community are aware of your review. I was particularly pleased to hear about your comments regarding the compassion extended to your mum and family, my very best to you all.


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Review from Kate D (Friend of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a friend or relative is so difficult especially if you live far away. Woodland Grove was the instant choice. The welcoming atmosphere, the bright, fresh entrance hall, the wide corridors, as well as the smiles on the faces of the staff, residents and visitors alike. My friend
has now been a resident for nearly six months. She has her own pictures in her room and delights in showing friends around. I am able to join her for a delicious lunch at a very reasonable cost in the 'bistro'. The staff care, not only for the residents but also their friends and relatives. I have been able to phone for information, to send a message, to maintain contact even though I live in France. I love following the activities that are regularly put on the Facebook page as I can see how my friend is. Woodland Grove is an example of excellence and should be the norm. Thank you.

Reply from Johanna Coughlan, Manager at Woodland Grove

Thank you so much for your kind comments. We are delighted that our Facebook posts allow you to see a selection of the activities at Woodland Grove. Your review will be read to team members who will be delighted their care is appreciated.
Kind regards.


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Review from Shaz H (Wife of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care received from all the staff at Woodland Grove were exemplary and beyond all expectation. The team on the nursing wing did much more that we expected, not only to care for my husband but also to make our two young children feel comfortable and importantly have only happy memories
of the home. We will never forget their efforts and courtesy during the last few weeks and moments of my husband's life. A truly awesome group of human beings.

Reply from Jo Coughlan, Manager at Woodland Grove

Heartfelt thanks for you kind and generous comments. It was good to hear that the dedicated nursing team at Woodland Grove were able to help at a very difficult time. You and your family are in our thoughts, kindest regards


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Review from Judith (Mother of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was a resident for just over a month. He was only 39 and terminally ill with a brain tumour. My daughter-in-law was desperately looking for somewhere for my son to go and from the minute she contacted the home we felt we were in good hands. So, the manager went that night to see her in the hospital
and had my son transferred more the next day. My son received the best of physical care from the staff and we, as a family were treated with such care and support. We have nothing but praise for the home, we could not have wished for him to have spent his days in such a lovely place. All his visitors commented on what a wonderful place it is.

Reply from Johanna Coughlan, Manager at Woodland Grove

Thank you so much for your kind words. We were privileged to have the opportunity to help at at difficult time for all. Kindest regards Jo and all at Woodland Grove.


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Review from Carol (Daughter of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the team enough for all they did for our parents. Both were there to get them back together after a spell in hospital - The nursing team were terrific and the care assistants were truly fabulous. It is evident throughout the quality of this place. We always wanted to care for our parents
at home and were so worried when we no longer had a choice, but we needn't have been so nervous - This really is a 'home from home.' It became their place and ours. For the first time for a while, we were able to sleep properly knowing they were being well cared for throughout. Stands out a mile from others. There is just no comparison and a benchmark for the industry. The manager was fantastic and helped us through a difficult time as we brought then together again. Thank you so much to all.

Reply from Jo Coughlan, Manager at Woodland Grove

Thank you so much for your kind comments at such a difficult time. We were privileged to be able to assist at a time of need and play our small part . I will ensure all team members are made aware of your lovely comments. Wishing you the very best , Jo Coughlan


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Review from Gerard D (Son of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides a safe and warm/caring environment for the residents. An innovative approach to stimulating and engaging residents. Residents are always clean, rooms clean, clothes well laundered. The home is well organised to ensure my parent's health and welfare needs were quickly met and problems
were tackled and escalated as appropriate. Clear lines of command and helpful advice provided on escalating problems and issues. Effective leadership and management ensure my parents receive high-quality person-centred care. The staff use a wide range of evidence from observation, medical records, what I and other relatives say to tailor their treatment and care. The staff are compassionate, kind, good humoured and have treated my parents with the utmost dignity and respect. The home works hard to provide a caring and compassionate environment for both my parents and relatives.

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Review from J B (Relative of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has just moved into the nursing home after a major operation aged 97. I am so impressed. The carers are so attentive that she is obviously in excellent hands. Her room is spacious and the interior decorating and staff uniforms are so bright and pretty. There is wonderful entertainment every
afternoon and visitors are made most welcome (lunches are fantastic) Which is important part of keeping the residents happy! Congratulations the whole concept is modern.

Reply from Jo Coughlan, General Manager at Woodland Grove

Thank you so much for your feedback. Ensuring the wellbeing of individuals who live at Woodalnd Grove is our main goal, we are delighted you are pleased with the choice of home.


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Review from S S (Daughter of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home highly enough. My mother has dementia and has been in a mental health unit for a number of months. The surroundings are tasteful, mum's room is cosy sand she is very comfortable. The staff are attentive to her every need and are cheerful and loving towards her. They have an
extensive programme of events which she has been able to participate in enjoying carols yesterday.
The nursing care is also excellent and communicate well with the family. I have no hesitation to recommend Woodlands, it ticks all the boxes and delivers a high quality caring environment. I can't ask for more.

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Review from Barbra (Daughter of Resident) published on 13 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was receiving 24 hrs at home and originally came here for a two week break but has asked to stay permanently. The care provided is amazing, in fact the staff are beyond amazing. My mother enjoys the various activities and looks forward to trying different things. She has been painting and
taking part in quizzes, its as if she's come alive again and looks so rested and sleeping well! I cannot thank enough all the staff for their never ending care and support they showed.

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Review from K P (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the care home in May 2015. She arrived from hospital in a terrible state. My mum was cared for as soon as she arrived. A doctor and district nurser came the next day. The staff have looked after and cared for my mum in every way possible and now looks like a different woman to the
point of putting on weight.
The entertainment is amazing and mum enjoys it so much. Also the management are always there if you need them and are very caring. The receptionists on arrival are professional and polite and are so lovely. Nothing is too much for Woodland Grove and I'm so glad I chose them.

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Review from Belinda B (Daughter of Resident) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Woodland Grove for just under a year. She sadly died in November. Her care at the home was excellent and she was always treated with such dignity and respect. During her time at the home, her individual needs were met and catered for. The staff were always polite and helpful
whenever I visited and during the last few weeks of my mother's life, they were there to support me too, nothing was ever too much trouble.
I cannot express my thanks and gratitude enough for the care she received there in what was a difficult year. Thank you.

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Review from Jenni R (Daughter of Resident) published on 28 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Woodland Grove from July 2014 until her death in May 2015. The quality of care which she received there was outstanding, and I would unhesitatingly recommend the home. My mother was a fairly private and independent woman; moving to a care home was very much a last resort when she
could no longer be cared for safely at home. The staff at Woodland Grove were able to coax her into participating in the life of the home, whilst continuing to respect her privacy. During the last few weeks of her life the home was wonderful, caring for her gently and with dignity and enabling the family to spend as much time with her as we could. I can never thank them, and in particular the excellent Manager enough for those last few weeks.

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Review from Michael H (Son of Resident) published on 9 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing this care home for my mother is one of the best decisions my family has made; the difficult time when my mother needed to be admitted into a care home was made so much easier because of the manager's caring attitude and help, and the excellent welcome my mother received when she first arrived.


Every

staff member is caring and professional; nothing is too much trouble and they all seem genuinely happy to be there
My mother has been made to feel very welcome and has settled in extremely well.
The standard of care is truly excellent with various events organised (should a resident wish to take part).
There are always staff members in attendance and we always feel relaxed and happy that my mother is in such a supportive and secure place


Family and friends are encouraged to visit and are made very welcome.
We wished to celebrate my mother's birthday recently and the care home more than happily decorated a large room with bunting and balloons and provided a wonderful buffet and drinks. Although very frail my mother so enjoyed her day as did all of her children, grandchildren and great grandchildren.


The fabric of the building is excellent and has been purpose built as a care home, everywhere is fresh, clean and new.
The resident's bedrooms are large with beautifully designed en-suite facilities (in my mother's case it is a wet room).
There are lovely touches everywhere with various items of decoration which are of interest to residents.


To sum up, it is great to have such good accommodation, however it is really the staff who make this so exceptional with their professional abilities and such great personal attitude.


I would highly recommend this establishment and I reiterate it is the best decision we have made.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Woodland Grove is calculated as follows: ( (550 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 672 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Grove is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 57 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Maryum

Maryum Ahmad

Job Title: Registered Manager

Joined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.


I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes over and beyond in the care they provide.


Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager

Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.


Michaela

Michaela Volpe

Job Title: Lifestyles Manager

Joined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.


I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.


Silvia

Silvia Mammarella

Job Title: Deputy Manager

Joined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.