Hallmark Penylan House

Penylan Road, Cardiff CF23 5YG
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9.8 51 Reviews
  • Hallmark Penylan House, Cardiff
Penylan House Nursing Home is located in the suburbs of Cardiff and offers residential care and nursing care as well as dementia care.

Their staff recognise that moving into a care home is a big change in someone's life and and they do all they can to help new residents settle into life at the home.

Care is tailored to the individual and there is a real focus on wellbeing at the home. Their lounge and dining areas are welcoming and friendly.

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Care Provided by Hallmark Penylan House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jelton Moyo (Manager)
  • Admission Criteria
    • Health board, Social Services, family/relatives
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Hallmark Penylan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Hallmark Penylan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Penylan car park is accessed directly from Pen-Y-Lan Road. Approximately 21 car parking spaces in the car park with 4 reserved as accessible parking. No designated parking for staff or visitors. All spaces are free to be used. The car park is flat and well lit. The car park is regularly litter picked and cleaned. The car park is also well protected by Closed Circuit Television (CCTV)


Hallmark Penylan House Reviews (51)

Total of 51, showing 1-20
9.8

Hallmark Penylan House has a Review Score of 9.8 (9.841) out of 10, based on 16 reviews in the last 2 years. Over all time Hallmark Penylan House has 51 reviews.

Overall Experience

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Review from R G (Brother of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent accommodation, first class and well-qualified nursing staff. Administration and support are first-rate and highly professional. Liaised effectively throughout her stay. So reassuring, given my residence in Surrey. Highly commended.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for your kind words and for taking the time to share your experience with us. We're genuinely grateful for your feedback. We will be sure to share your comments with our team.


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Review from C C (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum took residence in Hallmark Penylan House last February. She was very poorly on admission, requiring 24 hour care and life expectancy low. In December, mum reached 88 years of age, if it weren't for this fabulous home I would have lost her. The staff are so warm and caring, when I visit they have
become more like friends. What an exceptional care home!

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for sharing your experience. We are delighted to hear about the positive difference Penylan Family has made for Mum. It's wonderful to know that our caring and attentive Team have provided her with excellent care. We truly appreciate your kind words, I will be passing your feedback to the Team.


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Review from J P (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been a resident of Penylan Care Home since November 2024, so far she has been well looked after. Her eating has improved and she is looking much better and healthier. The food is very good. There is an excellent entertainment team who provide activities and live singers and encourage residents
to participate. Christmas was especially good and a joy to be a part of the welcoming Penylan House family.
The carers do a fantastic job under sometimes very difficult circumstances.
Thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for your lovely review. We've loved welcoming Mum and getting to know all of you. It's heart warming seeing Mum thrive.


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Review from C R (Granddaughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmothers care at the home is reflective of which staff are working each day which, although shouldn't be the case, does have an impact on the day to day. There are never problems in general, but her overall demeanor is noticeably improved on certain days. Any issues we have had have been dealt
with by the staff on duty and my grandmother is very happy which is wonderful. Certain carers are exceptional and the entertainment and stimulation is fantastic, with live concerts, parties and events that are catered to all residents no matter their ailments and also family members.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for your lovely review. We've loved welcoming Nan in to Penylan House and getting to know all of you. It's heart-warming knowing Nan is very Happy.


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Review from L R (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the festive period the home was decorated beautifully inside and out. The tree even had embroidered stars with individual residents names on. Every week day there was entertainment, ranging from choirs, individual artists, music students from the university and even a pony dressed as Santa's
helper. There were also festive activities, making tree decorations, baking and flower arranging. Nothing is too much trouble and every resident is involved in some way. So much thought and effort goes into organising these activities. There was also a Christmas fair, Christmas party and a New Year's Eve party where families all got together to celebrate. The whole home was involved in some way and the atmosphere was fabulous. There are activities throughout the year, most days in fact, but the team excelled over this wonderful festive time.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you very much for taking the time to write such a wonderful review. We are pleased that you noticed the effort made by the team at Penylan House to make Christmas special for residents. We will continue to strive to provide care to the highest standards to all of our residents.


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Review from T W (Son of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the care home for a number of years and believe my mother could not be in a better place for her current needs. From reception to care and of course the activities section, the staff are amazing and carry out a wonderful job. First class all, well done and thank you for all your
dedication and effort.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to write such a lovely review. We're thrilled to hear that you are pleased with the care your mother receives and that our team has made you feel welcome. We appreciate your feedback provided and appreciate the compliments expressed, which will be passed on to the team.


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Review from F W (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in excellent hands. Treated with care and dignity. The staff team are fantastic, caring and loving. All my mum's holistic needs are cared for. Thank you.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so very much for your lovely review, we feel honoured you chose Penylan House for your mum. We are so pleased to hear that she has settled in well and is being cared for with the utmost dignity. I will make sure the whole Team know your comments, we really appreciate the feedback given by our families.


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Review from S D (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Penylan House is it's a very good nursing home. The staff are very welcoming and good at their job. The activities team go one step further to keep residents happy. They are amazing. This is the right environment for my husband. Food is of an excellent standard. Penylan House garden
is beautiful.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

We sincerely appreciate your kind words. Thank you for taking the time to provide us with this lovely review. I will be sure to pass your comments in the the whole Team to continue providing the best care possible.


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Review from Sally H (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved to Penylan House from a residential-only care home when she needed access to nursing care.
The care she received there was exemplary in every respect. Every single member of staff was warm, caring, efficient and kind. Nothing was too much trouble for any of them. As a visitor, I was
treated with equal kindness and concern.
I would not hesitate to recommend Penylan House. The facilities are great - even the artwork in the corridors is the real deal but it was the staff who made the place so outstanding.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you for your kind words. It is important to us all that families and residents alike feel reassured that they are receiving the care they need. I will pass your lovely comments to our Team. We are pleased that you have time to look to the artwork displayed around our Home, as some pieces have been created by residents and proudly displayed for everyone to enjoy.


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Review from A A (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with dignity and the staff were friendly, respectful and very caring and made it extremely comfortable for him. He is hoping to go back again in the near future. Thank you for all your kindness to me and my husband.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

We appreciate you taking the time to leave us your comments. We are really glad to hear that your loved one felt well accommodated and welcomed at our home. I will pass your comments on to the whole Team. We are looking forward to seeing you again.


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Review from D S (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penylan Care Home is a welcoming, safe place for your loved one. My father has been a Dementia resident here for 1 year and I cannot thank the staff enough for the care they have given him. It's a huge relief for us knowing that he is in a place that not only caters for his needs but respects his boundaries.
The staff work hard and are always professional. There are daily activities for the residents and we love looking at the photos, seeing how the residents engage. Families are always welcomed and we've certainly become part of the furniture!

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to share your review. Our team works hard to create a warm and supportive environment for all our residents and their families, we love when relatives join our activities and visit the home. I will share your kind words with the entire team.


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Review from Dean B (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son of a resident, I have nothing but praise to give to the nurses, careers, and staff at Penylan Nursing Home. The level of attention and care provided to its residents is second to none.
My mother has been a resident for over 2.5 years and we could not have wished for a better home for her
to be in. They have cared for her continuously and always encourage her to participate in activities which they have plenty of during the week.
At the forefront of the staff's mind at Penylan is resident care first and foremost. Each member is friendly, empathetic and out to do their best for the residents.

Reply from FLOR NESSBERT, Activities co-ordinator at Hallmark Penylan House

Thank you for taking the time to share your experience. We're so glad to hear that your mother is receiving the care and support she needs at Penylan House. It's heartening to know that she feels well-cared for and that the staff has created a safe and comfortable environment for her. We appreciate your kind words about our team's dedication and we will be passing your thoughts to our team.


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Review from Michael G (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My main contact with the home has been with staff who have been truly wonderful in enabling video call calls with my mother.
I live abroad and am unable to make frequent physical visits, so video calls are an excellent medium which, I think, may have started during the pandemic.
On the occasions
when I have visited the home I have found the staff to have been friendly, welcoming and professional in a very demanding environment.
Regarding my mother's care - there are two incidents which stand out - one was the chance to ride the double bicycle, something I never thought she would do again and a visit to the ice rink; my mother would have done both activities when she was younger.
My mother has been exposed to a number of new experiences at the home - particularly the multicultural events and celebrations - something she would not have encountered had she been living at home.
The staff have gone over and above what is expected of them to enrich the lives of the residents.

Reply from FLOR NESSBERT, Activities co-ordinator at Hallmark Penylan House

Thank you for your lovely review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your mum has been given. Your lovely review and comment will be passed on to the team. Seeing her take part in so many things now is lovely to see. We are happy, as a family, you feel reassured and have peace of mind.


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Review from A M (Son-in-law of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service are provided by professional and caring staff. Lots of activities are organised to keep residents interested, happy and active. Mental and physical health are closely monitored, and we are kept fully informed of issues, concerns and what we can do to help. Staff are always
willing to act on suggestions from us. So happy that they are happy and thriving.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you so much for your lovely review of Penylan House. All of our staff are committed to providing excellent care. I will pass on your comments to all staff.


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Review from S D (Niece of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home which offers loads of different activities for the residents and they also host amazing family days throughout the year. I highly recommend this care home. The staff are incredible with all residents.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you so much for your lovely review of Penylan House. I will pass on your comments to all staff. We strive to give excellent care to our residents and to offer a wide range of activities, to meet all residents' needs.


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Review from Christopher B (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penylan is a culturally competent home, who cater for such a diverse range of conditions, cultures, and beliefs. It has a personal touch where the staff not only mix with residents on their floor but with all residents in the home. The activity staff are second to none in terms of the amount and range
of activities they carry out and the decision to put our mum into this particular place of residence has eased our worries no end.
Well done to all, I cannot thank you enough.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you so much for your lovely comments. The staff at Penylan work well as a team and strive to make everyday enjoyable for our residents.
I will pass on your lovely words to all staff that look after Mum.


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Review from Marilyn C (Wife of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered the care home six months ago, I was devastated, I didn't know what to expect but I did not need to worry. My husband has settled in far quicker than I expected. Everyone has been amazing, they are wonderful to me and my husband. It feels like, when I visit, I am coming to my second
home. Thank you Penylan House Nursing Home, carers, management, activities, cleaners and everyone.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you so much for your lovely review of Penylan House. We are so pleased that you are happy with all aspects of your husband's care. I will pass your lovely comments on to all of the staff.


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Review from P T (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Penylan since June 2020. The staff are outstanding, nothing is too much trouble and they always take the time to listen to you and answer your questions. Standards of hygiene, food and entertainment is excellent. Excellent service from doctors at the local surgery. Would recommend this
home to anyone with complete confidence that their loved one would be safe and well cared for.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you for your lovely review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your loved one has been given. Your lovely review and comment will be passed on to the staff.


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Review from N J (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since dads recent move into Penylan House Nursing Home, we have been reassured about his care. The staff have been so kind and caring to dad settling him in. As a family visiting, we have always been made to feel welcome. His dignity and the care given to dad we feel have been gold standard.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you for your lovely review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your loved one has been given. Your lovely review and comment will be passed on to the staff.


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Review from C G (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers, and management make it a lot easier for us to make the decision to leave Mum in their care. Mother has settled to her new life and routines made easier by the care, help and compassion shown to her by everyone that comes into contact with Mum.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you for your wonderful review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your loved one has been given. Your fantastic review and comment will be passed on to staff.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Hallmark Penylan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Hallmark Penylan House is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Penylan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

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Meet the Team (4)

Jelton

Jelton Mojo

Job Title: Home Manager

Joined: 2020

My previous profession in Zimbabwe was a camera operator. To be a healthcare professional was never in my mind, however, I have always had attributes of caring nature, giving time to listen, and offering respect to any human being. This led to one of my friends, years ago, to suggest that l should consider a support work role whilst in the UK. At that time, I was very reluctant and assumed that l would only be driving people around for social activities etc., This proved to be a game changer in my life, as l found working with people with mental health issues and learning difficulties in the community rewarding and fulfilling. At this point l noticed that it was not just a job but a ‘’calling’’. I then started my training from level 3 NVQ going through access to nursing then completing BSC 1st class degree in Mental Health Nursing.


I joined Penylan House in January 2020 with the intention of getting a short break from a high-intensity work environment. I have worked in different mental health hospitals, from older adults to mental health intensive care units. I decided to explore my experience in working with older adults which was the driving force for me to join Penylan House Nursing Home as a short-term measure. However, this proved me wrong as l fell in love with working with older adults. I am committed in providing high-quality care in a safe environment like Penylan Nursing Home. I am a passionate, motivated and resident-focused Nurse or Registered Manager possessing an in-depth knowledge of the principles, methods and procedures for diagnosis and treatment. In addition, a responsible self-starter with good interpersonal and communication skills be it in a leadership setting or working collaboratively in a multi-disciplinary team. As the Manager of Penylan House, l solemnly promise that l will foster respecting residents autonomy and dignity while treating residents as customers exercising choices.


Natalie

Natalie Pesticcio

Job Title: Nursing home co ordinator

Joined: 2019

I have worked at Penylan House for 2 years 6 months. I love the job I do I am very committed to my work. I enjoy building relationships with residents, staff and relatives.


Flor

Flor Nessbert

Job Title: Lifestyle Coordinator

Joined: 2014

Until 2014 I worked as a community volunteer, which included helping my elderly neighbours out. One of them came to Penylan House and I used to visit them there. I was very impressed with the home and applied for a job here, so I started in 2014 as a part-time night care assistant. As well as having NVQ levels 2 and 3 in social care, I studied fine arts in Mexico, where I was born, and I’ve always had a passion for art and painting, I apply my skills supporting residents with meaningful activities, which I’ve been doing since 2016. I received a silver award in the promoting fulfilled lives category, from Wales Care Awards 2022.


Joanne

Joanne Maher

Job Title: Care Assistant, Nights

Joined: 2013

I originally worked at Linc’s Nursing Home in Newport, Capel Grange, but transferred to Penylan House as the shift times were more suitable for my personal commitments. The home has a good reputation for providing excellent care and the standards are really high. The home is friendly and welcoming, and the team I work with is great.


We are like one big family! Staff and residents get along really well. We all support and help one another to the best of our ability. Knowing you have had a positive effect on them is a great feeling, and making sure the residents are happy and content makes the staff happy too.


Frequently Asked Questions about Hallmark Penylan House

What types of Care is Hallmark Penylan House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Penylan House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Penylan House have?

There are 75 Single Rooms.

What are the Facilities & Services at Hallmark Penylan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hallmark Penylan House to the centre of Cardiff?

1.8 mile(s) as the crow flies, distance by road may be significantly further.