Hallmark Penylan House

Penylan Road, Cardiff CF23 5YG
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9.8 51 Reviews
  • Hallmark Penylan House, Cardiff
Penylan House Nursing Home is located in the suburbs of Cardiff and offers residential care and nursing care as well as dementia care.

Their staff recognise that moving into a care home is a big change in someone's life and and they do all they can to help new residents settle into life at the home.

Care is tailored to the individual and there is a real focus on wellbeing at the home. Their lounge and dining areas are welcoming and friendly.

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Care Provided by Hallmark Penylan House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jelton Moyo (Manager)
  • Admission Criteria
    • Health board, Social Services, family/relatives
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Hallmark Penylan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Hallmark Penylan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Penylan car park is accessed directly from Pen-Y-Lan Road. Approximately 21 car parking spaces in the car park with 4 reserved as accessible parking. No designated parking for staff or visitors. All spaces are free to be used. The car park is flat and well lit. The car park is regularly litter picked and cleaned. The car park is also well protected by Closed Circuit Television (CCTV)


Hallmark Penylan House Reviews (51)

Total of 51, showing 21-40
9.8

Hallmark Penylan House has a Review Score of 9.8 (9.841) out of 10, based on 16 reviews in the last 2 years. Over all time Hallmark Penylan House has 51 reviews.

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Review from C H (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been in the nursing home, it has been so reassuring to see how well looked after and respected he is. The staff are so friendly and caring towards him and all the family. Everybody that works there takes the time to say hello to my father and us, and they say what a pleasure he is
to be around. We love seeing all the engaging activities staff arrange with residents and involve family too. To know that your loved one is in a place that truly cares for and looks after them is all any of us can ask for. Thank you.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you very much for your wonderful review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your loved one has been given. Your fantastic review and comment will be passed on to staff.


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Review from E S (Partner of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care support and staff are extremely kind and helpful - no complaints.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much for your wonderful review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your loved one has been given. Your fantastic review and comment will be passed on to staff.


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Review from R W (Nephew of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for all the hard-working staff since my uncle has been with you. Everyone is both professional and welcoming every time I have visited. It is obvious from his appearance and demeanour that he is well cared for and content. Thank you.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Robert for your kind review. We are pleased and extremely grateful to know that Penylan House is delivering the best care for your uncle. We are very humbled by your kind words. We will let all the staff here at Penylan House know of your kind words and lovely review.


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Review from E E (Wife of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a lovely warm atmosphere. The staff are very caring to my husband who has dementia and shows a lot of respect to him.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much for your kind review. We are pleased and extremely grateful to know that Penylan House is delivering the best care for your husband. We are very humbled by your kind words.


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Review from R D (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered the home in August 2021 as he was finding life increasingly difficult in his own home. He has settled in far better than we could have hoped for, putting on half a stone in weight and looking much more relaxed. He is enjoying the care and attention he is receiving from the dedicated
and very friendly staff. He has been able to enjoy video calls with my sister in Greece thanks to the help of the communications staff and he is eating and sleeping better. The best endorsement for the home is to hear dad himself saying how great the people are looking after him! It is a huge relief to know he is being so well cared for and that he is relaxed and contented - can’t recommend this home more highly!

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much, Rachel, for your kind review. We are pleased and extremely grateful to know that Penylan House is delivering the best care for your father. We are very humbled by your kind words.


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Review from Anita T (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind caring staff. My mother is non-verbal, wheelchair-bound and has dementia. She has been there for years. Always pleased with how kind staff are to her. Nice feel about the place. We looked at so many places before feeling satisfied.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you Anita for your kind review.
We are pleased and extremely grateful to know that Penylan House is delivering what you consider the best care for your Mother. We are very humbled by your kind words.


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Review from Alison H (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting other homes, as soon as I walked into Penylan House Community Nursing Home I knew that it was the home I wanted my much-loved mum to live in. I was able to transform Mum's room into her own, personal lounge by having familiar ornaments and pictures around, which helped to settle Mum into
her new surroundings.
The staff are patient, caring and respectful. Nothing is too much trouble. They get to know each resident as an individual and accommodate their personal and dietary needs. There are also many varied, fun activities which residents are encouraged to enjoy but are also free to make their own decisions. The management are approachable and willing to discuss any concerns regarding the care and wellbeing of a resident. My mum is very happy and has lived here for over two years and I wouldn't want her to live anywhere else. The care and kindness shown by all is second to none. I am so pleased that my mum is part of the loving, caring family which is Penylan House. Thank you, everyone!

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Alison for your kind review. We are pleased and extremely grateful to know that Penylan House delivered what you consider the best care for your Mother. We are very humbled by your kind words.


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Review from Siobhan M (Granddaughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penylan House changed my grandmother’s life for the better. The kindness and care that the staff have is second to none - I know that my Nan is in good hands every day and as a relative that is so important and reassuring. I love the varying amount of groups and activities that go on daily in the week.
My Nan has Alzheimer’s disease which can make her agitated, however, the groups are so uplifting and can really improve her mood and wellbeing. The environment is so lovely - the rooms are homely and spacious which makes such a difference. I couldn’t recommend this nursing home enough, they are amazing!

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Siobhan for your kind review. We are pleased and extremely grateful to know that Penylan House has delivered what you consider the best care for your Grandmother. We are very humbled by your kind words.


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Review from Jonathan L (Son of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother for 9 months and my father for 18 months to date have been cared for at Penylan House. Very satisfied with the level of bespoke care provided both from dementia care and general nursing perspective. Despite the difficulties of Covid, there is plenty of tailored engagement and activities
for each resident, and of communication channels with families.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Jonathan for your wonderful review. We are very pleased that we are providing the care you required for your loved ones. We are very humbled by your kind words.


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Review from Elizabeth K (Sister of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care in the home excellent, the staff in all areas are kind and caring and very friendly to the relatives and keep you informed of all things pertaining to your relative in care. They are always welcoming and helpful nothing is too much trouble for them. I would have no hesitation to
recommend the home to anyone.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you Elizabeth for your wonderful review. We are very pleased and extremely grateful to know that Penylan House delivered what you consider the best care for your brother. We are very humbled by your kind words.


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Review from Richard H (Son of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were looking for a care home for Mum four years ago as it became clear her dementia was making it difficult for her to remain at home. Following an extensive search of most care homes in Cardiff and surrounding areas, the one that stood out for us as a family was Penylan House. It was
the best decision we could have made, four years later Mum is still in the care home and whilst her condition has deteriorated significantly she has received the most wonderful care from a dedicated and professional team. The staff have faced significant challenges during Covid but at no stage has Mum's care been compromised, she is happy, comfortable and leading the last stages of her life with dignity and respect. I wouldn’t hesitate to recommend the home to anyone looking for a place for their loved ones. We as a family have no regrets.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you, Richard, for your very kind review.
We are pleased and extremely grateful to know that Penylan House has delivered the best care for your mother. We are very humbled by your kind words. Thank you very much.


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Review from Angela W (Sister of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several nursing homes in Cardiff two years ago for my brother, I was recommended to visit Penylan House. I am pleased to say that to this day, I am so glad that I did. All staff, particularly the nursing and support staff, have gone that extra mile in ensuring that they have not only
got to know my brother, but also his family to deliver exceptional care for him. The activity team are innovative, full of energy and fun in organising activities for the residents’ stimulation and enjoyment. The rooms and lounges are light, airy and kept spotlessly clean. All staff, from those who make sure the residents’ clothes are beautifully laundered to those who provide delicious nutritious meals, work tirelessly to ensure my brother has the best care. All teams, together with a strong management team, make Penylan House a real home from home and I highly recommend it.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Angela for your fantastic review. We are very humbled by your kind words. We are so pleased that you are very happy with the Care your brother is receiving. This will be passed on to all staff. Thank you very much.


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Review from Philomena M (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penylan House has been amazing, even before the pandemic, the care they have given to my mum is exceptional, and throughout the pandemic has been exceptional too. Regular contact was made available to me through video calls, which made not seeing my mum in person bearable. The first day we were able
to visit with a car park visit last May was so emotional, and I know the staff at Penylan House worked so hard to make this possible. I will be forever grateful.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much, Philomena, for your wonderful review.
We are very humbled by your kind words.
We will all continue to give your Mother the best care possible.


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Review from Wayne D (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resides in Penylan House Community Nursing Home and she is treated so well there, it really does put myself and my sisters at ease knowing how well mum gets cared for, we really couldn't ask for more. During lockdown obviously, all families were concerned for their loved ones and with my mother
having Alzheimer's we were worried about her remembering all of us as we weren't able to see her, however, we knew she was in good hands and now that we can see here again we can see how hard the staff worked to make sure mum was kept in good health. We are now able to visit and normality seems to be coming back. I would like to give my thanks to the hardworking staff as they have been first class in every way.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank Wayne for your kind review. We are pleased and extremely grateful to know that Penylan House delivered what you consider the best care for your Mother. We are very humbled by your kind words.


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Review from Julie M (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost 6 years, during which time she has been very well looked after at all times and is clearly content with all aspects of Penylan House. All staff are devoted to duty in their care of all residents, they are always on hand and eager to assist in all situations.
During the very difficult Covid pandemic the staff have managed to keep up the spirits of all residents who were sadly kept separate from their loved ones during the lockdown times. Staff have always assisted my mother with telephone and video calls, this has indeed been a tremendous asset and morale booster for both residents and relatives. There are daily activity sessions and frequent "special occasions" put on by staff for the entertainment of all, including music and dance sessions, art classes, choir practise etc. I cannot praise the entire Penylan House team enough, it is a superb nursing home that deserves a five-star rating.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Julie for your wonderful review. We really appreciate your kind words which will be passed on to all staff. We are extremely happy that we are delivering the best care, needs and activities for your Mother. We are very humbled by your kinds words. Thank you again.


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Review from E D (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy that we chose this home for Mum. During the six years she stayed there, Mum received excellent care. She always appeared well looked after and we witnessed how hardworking the staff were to ensure her individual needs were met. The staff were always friendly and polite, treating
Mum with dignity and respect at all times. The Activities Team also worked tirelessly to provide a fabulous range of daily activities, catering for all residents, including making use of the lovely surrounding gardens. Sadly, Mum passed away recently but we appreciate the wonderful care she received and friendships made with staff during her time there. We highly recommend this home to anyone considering this type of care provision.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much for your very kind review. We are extremely pleased that Penylan House delivered the care, support and kindness that your mother truly deserved. We are very humbled by your kind words. Thank you.


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Review from Stephen B (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in a few homes in the last 6 years and Penylan House is surely superior to any other homes he has been in. It's five stars without a doubt. The staff go above and beyond, they are all very kind and caring to the residents and nothing is ever too much trouble for them. During the pandemic,
they made sure they kept in touch and updated us all the time. They are always doing different activities and theme days, make cakes and cards on their birthdays. Always very welcoming to us when we visit. I would recommend Penylan House to anybody, first-class!

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Stephen for leaving us a wonderful review. We are pleased and extremely happy that Penylan House is delivering what you consider the best care for your loved one. We are very humbled by your kind words.


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Review from Sandra B (Next of Kin) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff at Penylan House with no exceptions whatsoever to be extremely caring and diligent in all aspects of care. The comfort and enjoyment of residents are at the forefront of their care.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you Sandra for your kind review. We are pleased and extremely grateful. We are very happy to have received this review. Thank you very much for your kind words.


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Review from Paul D (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, no matter what their role, are friendly and caring people. They treat the residents with respect and love as if they are one of their own relatives. They also make a big effort to get to know all of the family and friends of the residents. The home is well equipped and resourced to care
for my father where this wasn't achievable previously. Hats off to all the care staff and employees who work there as I'm sure they aren't paid enough for caring for our loved ones, some things words can never emphasise.

Reply from Sarah Mitchell, Penylan Communications Support at Hallmark Penylan House

Thank you, Paul, for your kind review. We are so pleased and extremely grateful to know that Penylan House delivered what you consider to be the best care for your father. We are very humbled by your kind words.


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Review from Tracy B (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a very special one. I know my mum is being cared for and loved and that's all I could ask for. The commitment the staff put in to provide her care is exemplary. They provide lots of opportunities to stimulate her and are dedicated to their duty. Thank you for everything. My heart is
full of love for these very special people.

Reply from Sarah Mitchell, Comms Support - Penylan House at Hallmark Penylan House

Thank you very much Tracy for your review. We are extremely grateful and pleased that Penylan House delivered the care and commitment for your loved one and yourself. Thank you again for your kind words.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Hallmark Penylan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Hallmark Penylan House is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Penylan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

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Meet the Team (4)

Jelton

Jelton Mojo

Job Title: Home Manager

Joined: 2020

My previous profession in Zimbabwe was a camera operator. To be a healthcare professional was never in my mind, however, I have always had attributes of caring nature, giving time to listen, and offering respect to any human being. This led to one of my friends, years ago, to suggest that l should consider a support work role whilst in the UK. At that time, I was very reluctant and assumed that l would only be driving people around for social activities etc., This proved to be a game changer in my life, as l found working with people with mental health issues and learning difficulties in the community rewarding and fulfilling. At this point l noticed that it was not just a job but a ‘’calling’’. I then started my training from level 3 NVQ going through access to nursing then completing BSC 1st class degree in Mental Health Nursing.


I joined Penylan House in January 2020 with the intention of getting a short break from a high-intensity work environment. I have worked in different mental health hospitals, from older adults to mental health intensive care units. I decided to explore my experience in working with older adults which was the driving force for me to join Penylan House Nursing Home as a short-term measure. However, this proved me wrong as l fell in love with working with older adults. I am committed in providing high-quality care in a safe environment like Penylan Nursing Home. I am a passionate, motivated and resident-focused Nurse or Registered Manager possessing an in-depth knowledge of the principles, methods and procedures for diagnosis and treatment. In addition, a responsible self-starter with good interpersonal and communication skills be it in a leadership setting or working collaboratively in a multi-disciplinary team. As the Manager of Penylan House, l solemnly promise that l will foster respecting residents autonomy and dignity while treating residents as customers exercising choices.


Natalie

Natalie Pesticcio

Job Title: Nursing home co ordinator

Joined: 2019

I have worked at Penylan House for 2 years 6 months. I love the job I do I am very committed to my work. I enjoy building relationships with residents, staff and relatives.


Flor

Flor Nessbert

Job Title: Lifestyle Coordinator

Joined: 2014

Until 2014 I worked as a community volunteer, which included helping my elderly neighbours out. One of them came to Penylan House and I used to visit them there. I was very impressed with the home and applied for a job here, so I started in 2014 as a part-time night care assistant. As well as having NVQ levels 2 and 3 in social care, I studied fine arts in Mexico, where I was born, and I’ve always had a passion for art and painting, I apply my skills supporting residents with meaningful activities, which I’ve been doing since 2016. I received a silver award in the promoting fulfilled lives category, from Wales Care Awards 2022.


Joanne

Joanne Maher

Job Title: Care Assistant, Nights

Joined: 2013

I originally worked at Linc’s Nursing Home in Newport, Capel Grange, but transferred to Penylan House as the shift times were more suitable for my personal commitments. The home has a good reputation for providing excellent care and the standards are really high. The home is friendly and welcoming, and the team I work with is great.


We are like one big family! Staff and residents get along really well. We all support and help one another to the best of our ability. Knowing you have had a positive effect on them is a great feeling, and making sure the residents are happy and content makes the staff happy too.