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Homefield Grange Care Home has a Review Score of 9.7 (9.713) out of 10, based on 24 reviews in the last 2 years. Over all time Homefield Grange Care Home has 68 reviews.
Review from L B (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave a review for Homefield Grange Care Home and for your positive comments about our home and team. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be happy with your 5* review.
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Review from P T (Wife of Resident) published on 4 November 2024
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for your kind words and recognition of the team at Homefield Grange Care Home. We are so sorry for your loss, and we hope we made your husband's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from T Q (Daughter-in-law of Resident) published on 22 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave a review for Homefield Grange Care Home. The care and services we provide to our residents and their families are important to us, and we were delighted to read your comments about the team and the home.
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Review from C S (Daughter of Resident) published on 17 October 2024
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been shared with the team who will be delighted to hear your feedback.
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Value for Money
Review from Y L (Daughter of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and all comments will be shared with the team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J P (Daughter of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandy R (Son of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave a review for Homefield Grange Care Home and your positive comments about our home and team. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your comments have been shared with the team who will be delighted to hear your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elisa B (Daughter of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's wonderful to read your comments reflect this. All comments will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley C (Daughter of Resident) published on 17 October 2024
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review and we are pleased to read your positive comments about your mum's care at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and our feedback will be passed on to the team.
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Review from D S (Friend of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L L (Daughter of Resident) published on 17 October 2024
Submitted via Website •
Report
Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise S (Daughter of Resident) published on 17 October 2024
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review and we are pleased to read your positive comments about your father's care at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Daughter of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adrian C (Son of Resident) published on 16 October 2024
Submitted via Website •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen L (Son of Resident) published on 5 August 2024
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your mum's care at Homefield Grange Care Home, and she is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.
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Care / Support
Cleanliness
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Food & Drink
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Management
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Review from M B (Wife of Resident) published on 11 June 2024
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review and your kind words and recognition of the team at Homefield Grange Care Home. We are pleased to read your husband was getting the care he deserved and for your positive comments about our home and team. The care and services we deliver as a team to our residents and families is extremely important to us and all comments will be shared with to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T M (Wife of Resident) published on 24 May 2024
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review, and we are pleased to read your positive comments about your husband's care at Homefield Grange Care Home. It is lovely to hear he's getting the care he deserves, and your feedback will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola N (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Nicola, thank you for taking the time to leave us a review and for your kind words. We are so pleased to read your positive comments about the care Mother received and recognition of the team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and your feedback will be shared with the team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from T T (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave a review for Homefield Grange Care Home and for your positive comments about our home and team, we are pleased to hear your father is getting the care he deserves. Also, we continually strive to improve the care and service we provide and appreciate your feedback relating to rooms, facilities and activities. All comments will be passed on to the team and discussed fully.
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Value for Money
Review from Brian M (Son of Resident) published on 11 March 2024
Submitted via Postal Card •
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Reply from Adina Serban, Homefield Grange Manager at Homefield Grange Care Home
Thank you for taking the time to leave us a review, and for your kind words and recognition of the team at Homefield Grange Care Home. The care and services we deliver as a team to our residents and families is extremely important to us and your lovely comments reflect this. Your feedback will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.713) out of 10 for Homefield Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.713 for Homefield Grange Care Home is calculated as follows: ( (207 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 275 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Homefield Grange Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 May 2024
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Job Title: Deputy Manager
I feel really passionate that our residents and their families are treated as individuals, providing high-quality care and ensuring they can continue to keep doing the things they love.
Job Title: Customer Relations Manager
I feel really passionate about helping residents and their families feel part of our community. I strongly believe every resident should have the opportunity to live their life as they wish to.
Job Title: Deputy Home Manager
Joined: 2021
I strongly believe that having compassion for what you do makes you more effective in your role. I am passionate about helping our residents and their families feel part of our community.