Drayton Village Care Centre

1 Spring Promenade, West Drayton UB7 9GL
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9.3 56 Reviews
  • Drayton Village Care Centre, West Drayton
Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, Caring, Responsive and Well-led. The home enjoys an excellent reputation and many local people choose Drayton as their home when they require care services. Drayton is proud of the feedback they receive regarding their standards of care.

Drayton is a newly built, purpose-built resident, nursing and dementia care strivings for excellence, ensuring that all service users and visitors are felt welcomed and that the care is delivered to a great standard and personalised for the individual. It is very important that all residents maintain their independence, and the home's staff do all they can to support them.

It’s what’s inside that counts - represents what people truly find important about Gold Care homes, and what they love about Drayton. The Care team, and the additional teams within the home, are the heart of the business. Drayton Village Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

On the doorstep, there are bus stops and railway stations for local access and also Heathrow Airport is close by, so the home is accessible for friends and family wherever they might be in the world.

Residents also benefit from:

-        Spacious enclosed garden
-        Activities organised every day of the week
-        A well planned menu - with nutrition in mind
-       All refreshments
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Drayton Village Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mathew Bowden (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Drayton Village Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,450
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Drayton Village Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours, during meal times if you call in advance the chef can prepare a meal so they can dine with their family member.


  • Parking

  • 10 free parking space available


Drayton Village Care Centre Reviews (56)

Total of 56, showing 21-40
9.3

Drayton Village Care Centre has a Review Score of 9.3 (9.347) out of 10, based on 14 reviews in the last 2 years. Over all time Drayton Village Care Centre has 56 reviews.

Overall Experience

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Date Published

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Review from Gary G (Son of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was put into care in January 2022, she was diagnosed with Cancer. She was well looked after and cared for. Wonderful staff made her final days better. Although she was only in for three months, I can only say thanks for making her final days better.

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Review from Kathleen L (Friend of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is under palliative care in the home. We were apprehensive at first but this is now my third visit and she is happier and more content than I've seen for a long time. The staff all seem caring, interested and happy to help her at all times, even to get her nails done regularly! Thank you.

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Review from R M (Husband of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank them for their tremendous efforts in making my wife comfortable and stress-free.

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Review from Nigel L (Son of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is profoundly deaf and suffers from vascular dementia. I knew that the time was coming when it would not be possible for me to continue to meet all of her increasing care needs at home, but this concern became a sudden reality in October 2021 when she was rushed into hospital, and unable to return
home.
My mum was discharged directly to Drayton Village from the hospital in November 2021. From the moment that she arrived she was welcomed and settled in by the amazing care staff at this establishment. She has continued to settle in really well, and is extremely happy and well cared for.
The place is always spotlessly clean and never smells. My mum's clothes are always well laundered and she is always well presented. The manager is excellent and I cannot praise the care and support staff highly enough.
I have also witnessed some truly excellent care of other residents whilst frequently visiting my mum.
I am so glad that she is settled at Drayton Village, and can't thank them enough.

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Review from Cliff P (Husband of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleasant environment. Staff helpful. However, the visit time of half an hour is too short, even with Covid it does feel like you are being checked up on and hurried to leave because of this.
Rooms generally clean.

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Review from J H (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was an incredibly difficult time when we realised Mum needed more care and the transition wasn't easy but very quickly, Mum was relaxed at Drayton Village and it was evident she had developed strong bonds with the staff caring for her.
I can't tell you how much that helps when you know your loved
one is content and so well cared for.

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Review from Martin S (Brother-in-law of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff seem friendly and helpful and I believe they are providing the highest, reasonable level of care to my sister-in-law.

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Review from Sam C (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived here for over a year now and she loves it, she is very happy here. The staff are great i.e if I ever have a problem it is dealt with. Thank you all.

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Review from J M (Daughter-in-law of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm friendly welcome on every visit. Very efficient COVID testing process. All carers and staff provide excellent service and look after our mother well and treat her with dignity and respect. Very impressed with the improved new flooring on the ground floor.

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Review from B M (Son of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcome from friendly and very helpful staff. Carers always provide excellent care and service to my mother.

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Review from Robert M (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly welcome to my respite was retained by all members of staff. Throughout my short stay, every request was dealt with promptness and in a good manner. Two personal medical emergencies were professionally and efficiently dealt with, without fuss by truly caring staff.

Reply from Sym Jaj, Senior Marketing Executive at Drayton Village Care Centre

Thank you for your kind review. It is lovely to hear that you had an enjoyable stay with the home.


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Review from Janice T (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Drayton Village for nearly 6 and a half years before she passed away on 12 August 2020. In her last few weeks the carers and staff could not have done any more than they could have done prior to her death. In the 6 and a half years she was at Drayton Village she was treated with the
utmost respect and everyone was like her second family - just one big happy family.

Reply from Alison Foreman, Director of Sales and Marketing at Drayton Village Care Centre

Thank you very much for taking the time to give such positive feedback about our home. Your feedback regarding the care and the team that deliver that care is touching. I am certain that everyone at the home will have felt the loss of your mother and it does not surprise me that they will have delivered nothing but the very best of care and attention to her. Our condolences to you and your family. Kind regards


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Review from Keith D (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than happy with the care given to my mother by the wonderful staff at Drayton Village Care Home, they have been fantastic during the pandemic, keeping us informed at all times and keeping the home free from Covid-19.

Reply from Alison Foreman, Director of Sales and Marketing at Drayton Village Care Centre

Thank you for your wonderful review, it sums up all of the positives which can have been captured during the extraordinary times we have and are currently living through. Kind regards,


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Review from Janet C (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care provided by a brilliant team of carers. As soon as the government talked about isolating, the home closed to keep the residents safe. We have been able to call, most days, to check up on our loved one but we also know they will call if there are any problems.

Reply from Alison Foreman, Director of Sales and Marketing at Drayton Village Care Centre

Thank you for your review. Safety has been at the top of our agenda for our residents and the team working in the home. Thankfully the stringent procedures put in place have ensured that everyone has been well cared for and life, inside the home, could carry on with the least impact on residents as we could make it. Communication with families and friends has been as open and available as we could possibly make it, I am so pleased that it was sufficient to keep you reassured. Kind regards.


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Review from Caroline R (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the home has done its utmost to keep my family updated on the care my mother has received through the trying times of the COVID-19. Not being able to see our mother because of the lockdown has been very upsetting but the staff and management have been absolutely brilliant.
I would recommend
Drayton Village.

Reply from Sym Jaj, Senior Marketing Executive at Drayton Village Care Centre

Thank you very much for your kind review. We greatly appreciate you taking the time to do so.


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Review from Sally T (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very flexible and understanding in admitting my relative for emergency respite care. I felt that she was cared for with kindness and the staff kept me well informed of her progress without the need to prompt them.

Reply from Alison Foreman, Director of Sales and Marketing at Drayton Village Care Centre

Thank you very much for your review. So glad to read that all went well and you received the very best of attetion and consideration. Kind regards


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Review from Mary B (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been kept safe and well looked after by all staff even during this difficult time for all of us and Drayton Village even went into lockdown 12th March to keep there residents and staff safe. Also during this time, I have kept in contact facetime with my mum which is most appreciated. The
staff are always very pleasant and helpful no matter what time of day and I’m happy my mum is in a place getting the proper care and attention that she needs and knowing her needs are being met even though I can't be there with her, thanks to all the staff at Drayton Village.

Reply from Alison Foreman, Director of Sales and Marketing at Drayton Village Care Centre

Thank you very much for your review, your appreciation means a lot to the team who have worked so hard to keep all residents safe, well and happy. Kind regards.


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Review from Paul F (Son of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms and lounges are spacious and clean; staff are very friendly and helpful; food good - and my mum always says that, although she would rather be at home, she's happy to stay in respite; in order to give me a break.

Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Thank you for your feedback, we're glad to hear that your relative is enjoying their time with us - best regards.


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Review from Barbara H (Niece of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the quality of care excellent. The room was spacious and bright. Much thought was put into our Uncles complex needs. Overall his last weeks could not have been any better for him. We were very grateful for the thoughtfulness he experienced. Thank you to everyone.

Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Lovely comment, many thanks - Drayton Village Care Centre.


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Review from Patrick M (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived in the home for 22 months, during this time we felt strongly as a family that he was well loved. He enjoyed his time here and the staff were AMAZING to him, even though at times he could be difficult. We were surprised and delighted that so many of his carers visited him in hospital
in his last 2 weeks. Each and every member of staff that my wife and I encountered were true professionals and a credit to the home. We tell all our friends how lucky we were to have found this home for our father and cannot recommend the home highly enough.

Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Extremely happy with your feedback, the staff will be pleased! Thank you for your kind words.


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Current Review Score: 9.3 (9.347)

Overview of Review Score

The Review Score of 9.3 (9.347) out of 10 for Drayton Village Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Drayton Village Care Centre is calculated as follows: ( (113 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 166 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for Drayton Village Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 13 Positive Reviews ÷ 18.2 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Mathew

Mathew Bowden

Job Title: Care Home Manager

Matthew Bowden is Residential Care Home Manager, at Drayton Village Care Centre. Matthew's journey in the industry began as a carer, and soon with his dedication and passion, he was promoted to the role of Manager. With over two decades of experience in the care sector, Matthew’s knowledge and love for his role ensure that a warm and friendly environment is created for all the residents.