Seacroft Grange Care Village welcomes visitors between the hours of 09.00 until 20.00.
Seacroft Grange Care Village operates a protected meal time system to allow the team to focus on the residents and making sure they get the most from their dining experience.
The home politely asks visitors to observe these meal times, to allow residents to enjoy their meal in a quiet and relaxed environment. Visitors are more than welcome to join their loved one at meal time with prior arrangement.
Seacroft Grange Care Village has a visitor car park at the front of the building.
Seacroft Grange has a Review Score of 9.7 (9.661) out of 10, based on 16 reviews in the last 2 years. Over all time Seacroft Grange has 64 reviews.
Review from Albert A (Husband of Resident) published on 27 September 2022
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you for your review. We really appreciate you taking the time to leave such great feedback for Seacroft Grange. We hope your wife continues to enjoy living in the home, and your family feels welcome to visit any time.
Many thanks.
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Review from Debi T (Friend of Resident) published on 27 September 2022
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you for your review. We really appreciate you taking the time to leave such lovely feedback for Seacroft Grange.
Many thanks.
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Review from Andrew P (Husband of Resident) published on 6 July 2022
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you so much for taking the time to write such a lovely review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our staff.
With our best wishes,
Springfield Healthcare.
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Review from Robert M (Brother-in-law of Resident) published on 6 July 2022
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you so much for your wonderful review. It means a great deal to us to know that we made such a difference to your family.
With our best wishes,
Springfield Healthcare.
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Review from A R (Daughter of Resident) published on 30 June 2022
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you for your wonderful words, we really appreciate you taking the time to leave a review as it really helps other families who are looking for the right care setting.
Finding the right care home is one of the most difficult things we ever have to do so we're delighted that you feel you made the right choice for your dad. We'll pass your kind words on to the team.
Best Wishes, Springfield Healthcare.
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Review from Michael K (Son of Resident) published on 5 January 2022
Submitted via Postal Card •
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you for taking the time to write a review for us. Your words mean a great deal, and we send you our love and best wishes.
Springfield Healthcare.
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Review from Michael M (Husband of Resident) published on 4 January 2022
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Reply from Katie Wisniewski, Digital Marketing Executive at Seacroft Grange
Thank you so much for leaving a review and for your kind words, which we will share with our teams. With best wishes, Springfield Healthcare.
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Review from Andrew P (Son of Resident) published on 28 June 2021
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you so much for taking the time to write such a heartfelt review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our staff. With our best wishes, Springfield Healthcare.
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Review from Angela S (Relative of Resident) published on 14 April 2021
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Reply from Katie Wisniewski, Marketing Executive at Seacroft Grange
Thank you so much for your lovely review; it is very much appreciated.
With our very best wishes,
Springfield Healthcare.
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Review from Andy C (Son of Resident) published on 29 December 2020
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you so much for taking the time to send us this message and share with others your experience of 2020. Your message will be passed to the team and I am sure will be gratefully received. With best wishes to you and your family for 2021.
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Review from Kate L (Daughter of Resident) published on 23 July 2020
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you so much for writing a review, it's great to be able to share with the team that you and your Dad are pleased with the care you've received. Kind regards Springfield Healthcare
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Review from Suzy K (Wife of Resident) published on 9 December 2019
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Review from G H (Daughter of Resident) published on 26 November 2019
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you for your review. I have checked with the home manager and the carpet you have mentioned is scheduled for replacement - we just need to choose a colour. We're really sorry it's been left below par in the meantime. Kind regards Springfield Healthcare.
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Review from L A (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card •
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you for your review and positive words, your comments will be passed on to the team. Kind regards
Springfield Healthcare
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Review from Jane C (Daughter of Resident) published on 11 October 2019
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you so much for your review, we can't wait to pass it on to the team who work so hard for our residents and their families.
With best wishes,
Springfield Healthcare.
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Review from Peter E (Husband of Resident) published on 20 September 2019
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Many thanks for taking the time to write a review.
With best wishes, Springfield Healthcare.
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Review from Pamela B (Partner of Resident) published on 19 July 2019
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you for taking the time to write a review for us. We'll share with the team as it's always nice to be appreciated and to feedback on areas that we could improve.
With kind regards
Springfield Healthcare
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Review from C W (Granddaughter of Resident) published on 15 July 2019
Submitted via Postal Card •
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you so much for your review, we will pass your comments on to the housekeeping team - it's always nice to know that your efforts are appreciated!
With best wishes.
Springfield Healthcare.
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Review from E F (Relative of Resident) published on 15 July 2019
Submitted via Postal Card •
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you very much for your review. We are also hopeful that our involvement in research projects will benefit both staff and residents.
With kind regards.
Springfield Healthcare.
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Review from K W (Daughter of Resident) published on 1 July 2019
Submitted via Website •
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Reply from Sally Rasmussen, Marketing at Seacroft Grange
Thank you for taking the time to write a review, and for your kind words about the team. I will pass them on.
With best wishes
Springfield Healthcare
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The Review Score of 9.7 (9.661) out of 10 for Seacroft Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.819 for Seacroft Grange is calculated as follows: ( (158 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 188 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.842 Points relating to the number of positive Reviews for Seacroft Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 16 Positive Reviews ÷ 19 = 0.842
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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