Seacroft Grange Care Village welcomes visitors between the hours of 09.00 until 20.00.
Seacroft Grange Care Village operates a protected meal time system to allow the team to focus on the residents and making sure they get the most from their dining experience.
The home politely asks visitors to observe these meal times, to allow residents to enjoy their meal in a quiet and relaxed environment. Visitors are more than welcome to join their loved one at meal time with prior arrangement.
Seacroft Grange Care Village has a visitor car park at the front of the building.
Seacroft Grange has a Review Score of 9.7 (9.661) out of 10, based on 16 reviews in the last 2 years. Over all time Seacroft Grange has 64 reviews.
Review from M L (Niece of Resident) published on 23 August 2017
Submitted via Postal Card •
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Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange
Thank you for your review and feedback. I will pass your comments on to the team. The lack of Wifi in the room is really difficult, I know that a number of different solutions have been tried, sadly with limited success but I will mention again to the management team. Kind regards
Sally
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Review from Stephanie H (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card •
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Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange
Thank you for your lovely comments, I will be sure to pass them on to the team.
Kind regards
Sally
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Review from Jack T (Private Carer of Resident) published on 17 August 2017
Submitted via Website •
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Review from Lisa L (Wife of Resident) published on 27 January 2017
Submitted via Postal Card •
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Reply from Louise Walker, Registered Manager at Seacroft Grange
Thank you for your wonderful words, we are very passionate about the service we provide at Seacroft Grange and I will pass this onto our activities lead who will be overwhelmed by your kind words.
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The Review Score of 9.7 (9.661) out of 10 for Seacroft Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.819 for Seacroft Grange is calculated as follows: ( (158 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 188 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.842 Points relating to the number of positive Reviews for Seacroft Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 16 Positive Reviews ÷ 19 = 0.842
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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