The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The home welcomes visitors including children and house trained dogs.
The home do kindly request that unless visitors are assisting with meals that visiting during mealtimes is avoided.
This is for the privacy of residents and so that staff can encourage and monitor residents with their meals.
A list of mealtimes on reception and staff can also inform visitors of this.
Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.
Puddingstone Grange has a Review Score of 9.6 (9.577) out of 10, based on 20 reviews in the last 2 years. Over all time Puddingstone Grange has 84 reviews.
Review from Tony L (Son of Resident) published on 21 February 2025
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5.0 out of 5
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Review from D R (Brother of Resident) published on 9 January 2025
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4.0 out of 5
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Review from Lynne P (Daughter-in-law of Resident) published on 1 October 2024
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4.0 out of 5
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Review from Russell P (Son of Resident) published on 1 October 2024
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4.0 out of 5
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Review from J Q (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
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Review from Ellie H (Daughter of Resident) published on 10 September 2024
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5.0 out of 5
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Review from Brenda H (Sister of Resident) published on 2 September 2024
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5.0 out of 5
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Review from M K (Niece of Resident) published on 2 September 2024
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5.0 out of 5
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Review from Kay J (Sister of Resident) published on 28 August 2024
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Overall Experience
1.0 out of 5
Reply from Donna Bailey, Regional Support Manager at Puddingstone Grange
We appreciate your feedback. However, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. Puddingstone Grange noted a pre-existing pressure sore when the resident was admitted to the home. A referral and photograph were sent without delay to the District Nurse Team who then attended daily to dress the wound from the 28/11/23 to 15/12/23. We note that no previous complaints had been raised by relatives in relation to our resident whilst he was in our care. Puddingstone Grange currently has a rating of 9.8/10. There have been 5 reviews on Carehome.co.uk to date in 2024, all of which have been rated 5 *. We pride ourselves in delivering consistently high standards and are disappointed that the facts have been misrepresented in the above review.
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Review from J J (Daughter of Resident) published on 22 July 2024
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5.0 out of 5
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Review from J P (Friend of Resident) published on 15 April 2024
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5.0 out of 5
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Review from D T (Nephew of Resident) published on 8 March 2024
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5.0 out of 5
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Review from E H (Brother-in-law of Resident) published on 8 February 2024
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4.0 out of 5
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Review from Angela P (Daughter of Resident) published on 22 January 2024
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5.0 out of 5
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Review from Jill D (Daughter-in-law of Resident) published on 21 August 2023
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5.0 out of 5
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Review from Jan B (Daughter of Resident) published on 17 July 2023
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5.0 out of 5
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Review from Mary D (Sister of Resident) published on 13 June 2023
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5.0 out of 5
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Review from Angela B (Daughter of Resident) published on 16 May 2023
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5.0 out of 5
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Review from Navtej D (Son of Resident) published on 24 April 2023
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5.0 out of 5
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Review from P H (Partner of Resident) published on 14 April 2023
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4.0 out of 5
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The Review Score of 9.6 (9.577) out of 10 for Puddingstone Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.577 for Puddingstone Grange is calculated as follows: ( (164 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 227 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Puddingstone Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Nov 2022
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Job Title: Registered Home Manager
Joined: 2020
Moji has over 20 years experience working in care, she joined Avante as a Registered Home Manager in September 2020, having previously held roles as an Area Co-ordinator and Regional Support Manager. Moji has a BSc in Sociology and MSc in Criminology and Criminal Psychology
Moji's proudest achievement since joining Avante has been supporting residents, their family members and staff through the recent pandemic and the associated challenges, keeping the home safe and maintaining staffing levels. Moji feels it is particularly important to support the relatives and friends of residents in order to enhance the wellbeing of all parties.
