Puddingstone Grange

82 Plumstead Common Road, Plumstead, London SE18 3RD
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9.6 84 Reviews
  • Puddingstone Grange, London
Puddingstone Grange care home is registered to offer residential care for male and female service users, who are elderly and frail, have a dementia related condition and nursing care needs.

A mental health unit was been opened within the home in August 2015 to provide care and support for those living with mental health conditions.

A community district nurse service is available for the residential units.

Community psychiatric support is provided when necessary, through a resident's general practitioner services.

The mental health unit receives support from Oxleas Health Service, 24 hours a day in addition to regular reviews of those residents from the community psychiatric team.

At the heart of Avante Care and Support's work is a philosophy of care where staff encourage social interaction, engagement and the eradication of loneliness and boredom.

Puddingstone Grange ensures its care and support helps to develop interests and hobbies within the care home and provide many opportunities to meet and make new friends.

The design promotes the use of the external space and this will be achieved by having safe, level access to the garden area at the rear, which has a meandering pathway, raised planters, seating areas and water feature.

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Care Provided by Puddingstone Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mojibola Olusesan (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Puddingstone Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,330
    • Self-Funded Residential Dementia Care from £1,330
    • Self-Funded Nursing Care from £1,622
    • Self-Funded Nursing Dementia Care from £1,622
    • RESPITE Self-Funded Residential Care from £1,463
    • RESPITE Self-Funded Residential Dementia Care from £1,463
    • RESPITE Self-Funded Nursing Care from £1,784
    • RESPITE Self-Funded Nursing Dementia Care from £1,784

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Puddingstone Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors including children and house trained dogs.
    The home do kindly request that unless visitors are assisting with meals that visiting during mealtimes is avoided.
    This is for the privacy of residents and so that staff can encourage and monitor residents with their meals.
    A list of mealtimes on reception and staff can also inform visitors of this.


  • Parking

  • Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.


Puddingstone Grange Reviews (84)

Total of 84, showing 21-40
9.6

Puddingstone Grange has a Review Score of 9.6 (9.577) out of 10, based on 20 reviews in the last 2 years. Over all time Puddingstone Grange has 84 reviews.

Overall Experience

  • 59
  • 20
  • 1
  • 0
  • 4

Date Published

84
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11
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Review from L M (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very calm and structured focused cared environment with a pleasant friendships amongst residents and support within themselves for each other.
The garden has an open space and seating space for residents to explore and for families.

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Review from Richard B (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care is taken of Mother. Kept informed of any issues. Always welcomed when visiting. My mother seems very happy with the care and is much safer and looked after at Puddingstone Grange compared to living at home with care visits.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Thank you for your review and comments about the care and support that your mum is receiving at Puddingstone Grange. Your feedback helps to improve our services.


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Review from Brian G (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my mum is receiving at Puddingstone Grange Care Home.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

We appreciate your review and your positive feedback about Puddingstone Grange. Thank you very much.


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Review from K P (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experince is good.
I love it here.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Thank you for reviewing our home and for giving us positive feedback.


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Review from J L (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and sister had the unenviable task of picking a home for our mum. After three weeks as a resident, I visited her for the first time - Puddingstone Grange is a beautiful purpose-built home overlooking the common. During my first week of visiting, I witnessed some of their daily routines.
The staff were extremely kind to everyone, and I observed good practices for all the residents, visitors and likewise amongst the staff. Mumj looked well cared for, was happy and had settled in very well. From the managers to the domestics, they were all happy to answer any questions. Everyone was keen to learn more about mUm and our family to help them to make Mum feel at home.
Fantastic start to our journey.
Please note I have not commented on the value for money as my siblings deal with this element of our Mum's care.

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Review from C G (Niece of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past number of years, I have visited Puddingstone Grange and each time I am impressed by the attention to detail of this care home. From the many activities such as outings to interesting places, involvement with seasonal celebrations, keep-fit regimes and a lot more to keep the residents active
and sociable. As for the staff, they have always gone the extra mile in making our visits memorable along with regular meetings both for residents and their families plus a monthly newsletter. I would rank Puddingstone Grange care home amongst the very top of the list when choosing a home from home for your loved one.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Dear Reviewer,
Thank you for providing feedback about Puddingstone Grange, your comments mean so much to us.


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Review from Christine C (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really didn't want to go into a care home. And we did everything to keep her in her own home for as long as possible. But when she could no longer walk - or even stand - we were faced with the prospect of her being bedridden. She had amazing carers - but it became obvious that her quality of
life would be better with full-time support. We completely lucked out that Puddingstone had a room. The staff did everything they could to help her fit in - and she loves it. The food is amazing, and she really enjoys living in such a positive warm atmosphere. I can't wait for spring to come so she can go into the lovely garden.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Dear Christine,
Thank you very much for your feedback. Your comments help to improve the care and support services that Puddingstone Grange provides for residents.


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Review from C B (Niece of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nurturing, caring environment. Staff are always upbeat and friendly and always find time to chat. Large outdoor area for residents to get fresh air and sit in the garden and my uncle is very, very happy there.

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Review from Susan G (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy today, especially when the care manager came along. Mum was very happy to see and hear her, she is brilliant, taking her hand, smiling and laughing.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Your feedback means so much to us. Thank you very much for taking the time to review our service and for being supportive of my team.


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Review from Mandish R (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my mum is receiving. The staff are very friendly and caring. They are always giving feedback as to how my mum has been etc. My mum is happy in their care, she has never complained about the care.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Thank you very much for sharing your review of Puddingstone Grange with us. We appreciate all the feedback given.


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Review from B M (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Puddingstone Grange looked after my mother with great care. The staff were always consciensous and cheerful, diligent and thoughtful. One, in particular, gave great care to my mother and our family.

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Review from M W (Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a generally very happy home. The staff are wonderful and are so eager to please all the residents. it must be a very demanding job but they all seem to cope admirably!

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Review from J J (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Dad resided at this care home for under a year where there were many concerns/complaints raised with Social Services, the home Manager, the Director of Care Operations, and the Managing Director. The Eden alternative they claim is at the centre of all they do, was a factor in choosing this home.
We found this to be untrue as staff were abrupt/rude including kissing teeth. Dad was regularly left alone with the door closed for long periods, ate meals laying in bed, and wasn't encouraged to socially interact. He was rarely helped to wash/change clothes, never taken out and they never arranged a dentist/optician or chiropodist visit. After a serious incident, an internal investigation was completed and found staff acted inappropriately and breached Avante policies. They were dismissed on grounds of gross misconduct and referred to the DBS. The concerns were such that Social Services reported this to the police, who alongside the coroners, are currently investigating my Dad's death. We are heartbroken.

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Review from Kenneth J (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father sustained a head injury, during a fall in his room. Staff attended and they stated they treated my father’s injury. My father’s health declined and unfortunately, he passed away a few weeks later. I am aware that the Avante management team may disagree with the alleged standard of care that
my father received. However, an internal investigation commissioned after my father’s death by Avante revealed that 2 members of staff did not act appropriately and consequently breached Avante policies.
The conclusion of these disciplinary proceedings was that both staff were dismissed for gross misconduct. Given this outcome, I find it worryingly disappointing that, Avante would ‘disagree’ with the comments made about the standard of care my father received at this facility. My father’s experiences should have been consistent with Avante own guidelines. While Avante states on its logo ‘Everyone matters’ it’s clear that my father, regrettably did not.

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Review from Sophia B (Granddaughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our grandfather died after a fall here in Feb 2022. He rightly relied upon the carers to help him as he had dementia, so didn’t have the capacity to care for himself or fully make decisions about his own needs. His walking aid was placed out of reach, there wasn’t a sensor mat although he didn’t have
the capacity to use any alarms. He was known to be at risk of falls. This was not an unwitnessed fall, as we had overt cameras in his room. Medical attention was not sought for hours despite him being found on the floor by carers in the early hours with a bleeding head wound (that was later stitched). He was just manually lifted into bed, wound undressed and was left alone to sleep. The impact to his head caused a brain haemorrhage, which was recorded as his cause of death by the coroner. Don’t take any chances. Especially if your relative doesn’t have the capacity to help themselves/contact you should anything happen to them. I do not recommend that you place your loved ones in this “care home”.

Reply from Sarah-Jane Clapson, Director of Care Operations at Puddingstone Grange

We are deeply saddened by the death of a resident who was formerly under our care at Puddingstone Grange Care Home and we wish to express our condolences to the family and friends affected. However, we disagree with some comments made surrounding the standard of care provided to the resident and events are currently subject to an independent investigation. It would be inappropriate to comment further pending the outcome of the investigation.


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Review from J K (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Puddingstone Grange for almost two years. I am impressed by the continuity of staffing over that time particularly given the pandemic. Mum has been well cared for as evidenced by her appearance. She is clean, tidy and looks so very much healthier than she has done in many years. This
is despite mum's protests that she wants to go home. I have witnessed caring attitudes and staff have also been very understanding and supportive of us as relatives.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Dear J.K,
Thank you for your review of Puddingstone Grange. We are pleased to hear that "mum has been well cared for".


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Review from M R (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You can not give a good experience at the moment as I don't mix with anybody I don't go in the care home I stay in the garden. I don't have problems with the care home, they have looked after my mum with great care, the staff are amazing! I will always say a big thank you to Puddingstone Grange sincerely.

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Review from D S (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father passed away in the home and the care and support he was given has been so lovely. His care was first rate during his time at the home. Staff were warm, friendly and caring.

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Review from Kelly G (Granddaughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to your care home in December 2020 after being in hospital. We were worried how she would not settle due to having Alzheimer's and Dementia and leaving what she knew before but your carers there have looked after my nan so well and today I went to see her she looked so well and so happy
the best I've seen her in a long time. The team at Puddingstone Grange are amazing and I thank you from the bottom of my heart for looking after and keeping her safe.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Thank you very much for your feedback, which we appreciate so much. At Puddingstone Grange, we pride ourselves in our ability to deliver quality service to all our residents, even in this challenging time of COVID and we try to "maintain a positive outlook" at all times.


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Review from Ken L (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and welcoming. They made mum feel very comfortable from the start.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Hi Ken,
Thank you so much for your feedback, we appreciate it and it means so much to us. Your mum has settled in well and we look forward to seeing you soon.


Kind regards


Moji


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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Puddingstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Puddingstone Grange is calculated as follows: ( (164 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 227 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puddingstone Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Mojibola Olusesan

Job Title: Registered Home Manager

Joined: 2020

Moji has over 20 years experience working in care, she joined Avante as a Registered Home Manager in September 2020, having previously held roles as an Area Co-ordinator and Regional Support Manager. Moji has a BSc in Sociology and MSc in Criminology and Criminal Psychology


Moji's proudest achievement since joining Avante has been supporting residents, their family members and staff through the recent pandemic and the associated challenges, keeping the home safe and maintaining staffing levels. Moji feels it is particularly important to support the relatives and friends of residents in order to enhance the wellbeing of all parties.