Puddingstone Grange

82 Plumstead Common Road, Plumstead, London SE18 3RD
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9.6 84 Reviews
  • Puddingstone Grange, London
Puddingstone Grange care home is registered to offer residential care for male and female service users, who are elderly and frail, have a dementia related condition and nursing care needs.

A mental health unit was been opened within the home in August 2015 to provide care and support for those living with mental health conditions.

A community district nurse service is available for the residential units.

Community psychiatric support is provided when necessary, through a resident's general practitioner services.

The mental health unit receives support from Oxleas Health Service, 24 hours a day in addition to regular reviews of those residents from the community psychiatric team.

At the heart of Avante Care and Support's work is a philosophy of care where staff encourage social interaction, engagement and the eradication of loneliness and boredom.

Puddingstone Grange ensures its care and support helps to develop interests and hobbies within the care home and provide many opportunities to meet and make new friends.

The design promotes the use of the external space and this will be achieved by having safe, level access to the garden area at the rear, which has a meandering pathway, raised planters, seating areas and water feature.

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Care Provided by Puddingstone Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mojibola Olusesan (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Puddingstone Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,330
    • Self-Funded Residential Dementia Care from £1,330
    • Self-Funded Nursing Care from £1,622
    • Self-Funded Nursing Dementia Care from £1,622
    • RESPITE Self-Funded Residential Care from £1,463
    • RESPITE Self-Funded Residential Dementia Care from £1,463
    • RESPITE Self-Funded Nursing Care from £1,784
    • RESPITE Self-Funded Nursing Dementia Care from £1,784

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Puddingstone Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors including children and house trained dogs.
    The home do kindly request that unless visitors are assisting with meals that visiting during mealtimes is avoided.
    This is for the privacy of residents and so that staff can encourage and monitor residents with their meals.
    A list of mealtimes on reception and staff can also inform visitors of this.


  • Parking

  • Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.


Puddingstone Grange Reviews (84)

Total of 84, showing 41-60
9.6

Puddingstone Grange has a Review Score of 9.6 (9.577) out of 10, based on 20 reviews in the last 2 years. Over all time Puddingstone Grange has 84 reviews.

Overall Experience

  • 59
  • 20
  • 1
  • 0
  • 4

Date Published

84
4
11
20
64

Review from Gary H (Son of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect place for my Mum. Friendly, approachable staff. Very professional and knowledgeable. They understand Mum's various needs and do their utmost to make her happy. More importantly, we know that she is safe and secure in a loving environment where she is friends with both residents and staff.

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Review from G S (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is given. All the cares are very professional in what they do. I am always kept informed of any updates. All in all very happy with the service.

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Review from R O (Son of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the COVID19 virus I have been unable to see my mother therefore the review would be inaccurate. However, prior to February/March 2020, my assessment is shown in the ratings.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

I am sorry to hear that you have not been able to see your mother due to visit restrictions placed on Care Homes as a result of COVID-19. We do have a visitor protocol which allows relatives to meet their loved ones in our garden, unfortunately, this arrangement is not suitable for you. I will be in touch as soon we are allowed visitors into the Home. In the meantime, please continue with the regular calls for updates about your mother's care. Kind regards.


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Review from N S (Niece of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has lived at Puddingstone Grange for over 18 months. She is very happy and well cared for. I'm impressed by how they have dealt with Covid. I can visit once a week in the garden and am even offered a cup of tea. I have no worries about my aunt's care.

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Review from P C (Sister of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, warmth, caring, always happy to see you.
Made to feel comfortable and quite relaxed. Will answer your questions. Very cheerful. I always look forward to my visits.

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Review from Jackie B (Niece of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care home.
Great staff and management. Always treat residents with great respect.
Clean and friendly environment.

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Review from Robin R (Brother of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my sister I find the staff helpful and friendly. Security is very good, What I have seen of the food, it looks very good. I know my sister is very happy at Puddingstone Grange. Congratulations to staff and management.

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Review from W H (Brother of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review of the situation of the care home. Staff and mostly the carers are very good. Food is good, even some of the residents are very sociable when I come to see my brother. There is nothing I can say to decry the care home.

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Review from T H (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home provides excellent service with a great carer to resident ratio. Home-cooked food to a high standard.

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Review from Samba S (Wife of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspires to care and delivers with care, fulfilling the needs of residents physical, medical and emotional well-being of each resident. The staff are well trained and have a caring disposition evident in all routine matters.
The camaraderie between and among staff at all levels makes light work of very
difficult tasks. Each deserves to be paid more for their long hours and demanding work.

Reply from John Ogbe, Manager at Puddingstone Grange

Thank you Samba. It's our pleasure caring for George.


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Review from M R (Niece of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like to see more staff on the floor, but well looked after. When I visit the home, all the staff seem very polite and helpful. Also, housekeeping and laundry staff do a good job.
Do not know about meals as when I visit meals are finished.
Reception is very happy and helpful also. I have only
met the new manager a few times, seems very happy. Also the deputy manager is so nice and helpful. The rooms could do with some fresh paint though.

Reply from John Ogbe, Manager at Puddingstone Grange

Thank you for your feedback. This goes a long way to ensuring we provide the service our residents expect. We are in the process of redecorating and will be freshening up our rooms as we go along.


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Review from Denise C (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Puddingstone Grange. Mum was not keen at first but settled in and was happy and comfortable.


The carers and staff made every effort to help Mum socialise and take part in daily activities. The carers and staff were kind and considerate. The staff were always friendly to

us as a family and would always let us know if there were any concerns.


I cannot thank the carers and staff enough for the kindness and respect that they showed my mum and the family at the end of her life.


Reply from Allison Purkiss, Manager at Puddingstone Grange

Thank you very much, Denise and family, it was a pleasure caring for your mum and getting to know all of your family. We were all happy that your mum remained in the home comfortable. I will pass your kind comments onto the staff teams. Allison Purkiss - Home Manager.


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Review from Rob R (Nephew of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Puddingstone is a wonderful home. Very well kept. Clean and modern. The carers are patient and attentive. The management takes an interest in all the residents instead of just pen pushing.

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Review from J D (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled really well, she's always happy very well looked after. She does some lovely activities with the residents. Nice to see mum happy and settled.

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Review from Jane P (Daughter-in-law of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, clean and tidy. Staff are very caring and helpful.

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Review from Frank S (Brother of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Puddingstone for several years he has severe Parkinsons and dementia and his moods are very variable. I visit regularly and have been impressed with the understanding and care by the staff in all circumstances; that the staff consistently show such a level of love is a reassuring
comfort for relatives and reflects the exemplary management for which I would express my gratitude. It cannot be the easiest of jobs.

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Review from Theresa F (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care at Puddingstone. All of the staff worked hard to make the home a happy place which was filled with love and joy. My mum was very happy here and made lots of friends. There was a very good staff:resident ratio - much better than other care homes I visited. The overall
atmosphere in the home was spacious, bright, cheerful and very welcoming.

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Review from Tony B (Son of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Drummond Ward were fantastic in their care for my father during the 3.5 years he was in their care. They were patient, caring, understanding and friendly and treated my father with dignity and respect. My father felt safe and well cared for, I would definitely recommend this care home to anyone
who asked for my advice.

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Review from Luis M (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always very attentive - asking if mum is ok or if she wants anything. Mum clearly likes their friendship and smiles often when she sees them - they even give her hugs, which is lovely and so very kind. One member of staff is very good at keeping her busy and they have a very nice relationship.

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Review from Gemma I (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work so hard and are very kind and attentive. It is always very clean. The activities lady has grown plants and encourages the residents out of their own world using music, she knows mum's favourite music is Elvis and The Beatles. Mum is very contented here. Thank you!

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Puddingstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Puddingstone Grange is calculated as follows: ( (164 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 227 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puddingstone Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Mojibola Olusesan

Job Title: Registered Home Manager

Joined: 2020

Moji has over 20 years experience working in care, she joined Avante as a Registered Home Manager in September 2020, having previously held roles as an Area Co-ordinator and Regional Support Manager. Moji has a BSc in Sociology and MSc in Criminology and Criminal Psychology


Moji's proudest achievement since joining Avante has been supporting residents, their family members and staff through the recent pandemic and the associated challenges, keeping the home safe and maintaining staffing levels. Moji feels it is particularly important to support the relatives and friends of residents in order to enhance the wellbeing of all parties.