Puddingstone Grange

82 Plumstead Common Road, Plumstead, London SE18 3RD
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9.6 84 Reviews
  • Puddingstone Grange, London
Puddingstone Grange care home is registered to offer residential care for male and female service users, who are elderly and frail, have a dementia related condition and nursing care needs.

A mental health unit was been opened within the home in August 2015 to provide care and support for those living with mental health conditions.

A community district nurse service is available for the residential units.

Community psychiatric support is provided when necessary, through a resident's general practitioner services.

The mental health unit receives support from Oxleas Health Service, 24 hours a day in addition to regular reviews of those residents from the community psychiatric team.

At the heart of Avante Care and Support's work is a philosophy of care where staff encourage social interaction, engagement and the eradication of loneliness and boredom.

Puddingstone Grange ensures its care and support helps to develop interests and hobbies within the care home and provide many opportunities to meet and make new friends.

The design promotes the use of the external space and this will be achieved by having safe, level access to the garden area at the rear, which has a meandering pathway, raised planters, seating areas and water feature.

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Care Provided by Puddingstone Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mojibola Olusesan (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Puddingstone Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,330
    • Self-Funded Residential Dementia Care from £1,330
    • Self-Funded Nursing Care from £1,622
    • Self-Funded Nursing Dementia Care from £1,622
    • RESPITE Self-Funded Residential Care from £1,463
    • RESPITE Self-Funded Residential Dementia Care from £1,463
    • RESPITE Self-Funded Nursing Care from £1,784
    • RESPITE Self-Funded Nursing Dementia Care from £1,784

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Puddingstone Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors including children and house trained dogs.
    The home do kindly request that unless visitors are assisting with meals that visiting during mealtimes is avoided.
    This is for the privacy of residents and so that staff can encourage and monitor residents with their meals.
    A list of mealtimes on reception and staff can also inform visitors of this.


  • Parking

  • Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.


Puddingstone Grange Reviews (84)

Total of 84, showing 61-80
9.6

Puddingstone Grange has a Review Score of 9.6 (9.577) out of 10, based on 20 reviews in the last 2 years. Over all time Puddingstone Grange has 84 reviews.

Overall Experience

  • 59
  • 20
  • 1
  • 0
  • 4

Date Published

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11
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Review from M W (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that has been delivered by the staff.

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Review from Kim G (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with Puddingstone Grange when I visited my friend that I have recommended a family member to come and see the home. The staff were very friendly and professional and I was amazed at how clean everywhere was.

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Review from E W (Sister of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The boss and deputy manager are 100%. The staff, cleaners, chef excellent and caring no one better.

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Review from Denise D (Daughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. The support and care here are second to none. My dad is so happy and that is a comfort to all of us. We are able to visit at any time and are made to feel very welcome. I cannot recommend Puddingstone Grange highly enough.

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Review from William C (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way mum's looked after. The care staff are excellent, kind and very caring. The place is kept clean and tidy and well looked after and is always well staffed. They are always pleased to see us when we visit.

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Review from Sally B (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, you never see any resident dirty or distressed and the food is very good. The rooms are kept clean and tidy and linen is changed daily. The resident's beds are comfortable and adjustable. Side lamps are touch control. All rooms have ensuite which are kept clean. There are numerous
events for residents throughout the year. My mother often had food prepared which she requested. The staff were all engaging. She enjoyed the massage sessions she had. There is a hairdresser but mum never wanted her haircut. The home does well with the residents it has.

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Review from Chris W (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly clean and caring environment. Care providers are professional and courteous at all times. They are engaged with people they care for and I am happy that my mother is with the Drummond Unit Team.

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Review from L P (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia and has been at Puddingstone Grange for 4 years.
She is always very well looked after and content.
There was an issue at the home that the council was unable to sort out.
The care home, Puddingstone Grange, however, took it on itself to make sure that this was resolved.
The
manager bent over backwards to ensure that the matter was quickly resolved and I can't thank her enough.

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Review from Susan R (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Puddingstone Grange for one year. I cannot recommend the care and facility highly enough. The atmosphere when I visit (which is often) is always one of peaceful happy security. All residents are invited to take part in the many activities. The barbecue held in the garden
was a great success, the fact that all residents have their birthdays celebrated individually enhances personal identity.

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Review from I M (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred here from another Avante home that closed. The main living space upstairs is bright, airy and spacious and has a good size balcony area.


I cannot speak highly enough of the staff in the section my mum was in. The care, consideration and attention given to residents was second

to none.

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Review from Gary H (Son of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff. Mum is extremely well cared for, she has mental issues and the staff cope with her admirably. She is certainly a challenge but they know her well and she is well liked by the staff. The home is always extremely well kept and clean. We are always kept informed about her well-being. They
make visitors very welcome.
This home has very high standards excellent caring staff and it shows in how happy the residents are.

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Review from Tony F (Son of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Puddingstone Grange for over 3 months and has settled in very well. She is happy in her new environment. This is due to the excellent care and attention given by the dedicated staff. It is truly wonderful to see how the staff at all levels have developed a relationship
with mother. She trusts them and is relaxed. This care home is organised with attention to detail. All the staff seem to work as a team with everybody creating a warm and homely atmosphere. I have seen several incidents where residents have had physical difficulties and the carers have dealt with these situations gently and compassionately.

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Review from Eileen E (Niece of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident at Puddingstone Grange for over a year. The rooms are always spotless, warm and comfy. The staff from the manager to the cleaners are all very helpful and kind. I love the openness. The home set out for meals and the food is very good, presented with great care. I would be
happy to end my days here, and I would recommend it highly.

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Review from Alan C (Cousin of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be very clean and tidy. On arrival, I received a warm greeting at reception. The lounge and eating areas were clean and tidy and plenty of staff were available for residents needs. The staff were helpful and very pleasant. Tea and coffee was offered as required.

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Review from Bryan Y (Brother of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Puddingstone Grange is a well run and well-managed facility catering for the elderly and infirm as well as those with dementia. The Manager and staff are wonderful and very caring and considerate to the residents. My one concern is that my sister pays the full fees, as she is self-funding, whereas
residents funded by Social Services pay a fraction of the fees.

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Review from Kevin F (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased and happy to see how well my mum was in her new home and surroundings. In particular how kind and caring the staff were with how they were making my mum feel relaxed and comfortable. I would really like to say that I could not wish my mum to be in another place other than Puddingstone
Grange. Everyone I met all spoke very caringly about my mum and I cannot thank them enough for making her so very very happy and relaxed. My sincere thanks go to all the staff and management at Puddingstone Grange. Thank you.

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Review from L L (Sister of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation is first class. I have only met a few of the staff on my visits so far, and they have all been most understanding and helpful.
My brother has only been here for 2 weeks - I therefore am not fully aware of some of the details needed to complete this review honestly.

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Review from Jo Q (Friend of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care of a very high standard, the staff very friendly and kind and accommodation clean and homely and a pleasure to come to. My friend is happy and well cared for.

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Review from Alan S (Husband of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very helpful and the care is excellent.

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Review from Sandra H (Daughter-in-law of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the closure of mum's previous home she transferred to here. At all times Avante were professional and caring in the process. For both mum and us they made the transition easy in every way no doubt a lot of work on their part. They made sure that some of the staff form the previous home transferred
along with the small group of residents. Therefore they are very well aware of each of the groups needs. In mum's case she can be afraid, they are very understanding and cope with her extremely well on her off days. The home is very spacious, clean and the bedroom contains a wet room excellent!. The staff interacted with all the residents. Have just experienced mothers day and afternoon tea events.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Puddingstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Puddingstone Grange is calculated as follows: ( (164 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 227 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puddingstone Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Mojibola Olusesan

Job Title: Registered Home Manager

Joined: 2020

Moji has over 20 years experience working in care, she joined Avante as a Registered Home Manager in September 2020, having previously held roles as an Area Co-ordinator and Regional Support Manager. Moji has a BSc in Sociology and MSc in Criminology and Criminal Psychology


Moji's proudest achievement since joining Avante has been supporting residents, their family members and staff through the recent pandemic and the associated challenges, keeping the home safe and maintaining staffing levels. Moji feels it is particularly important to support the relatives and friends of residents in order to enhance the wellbeing of all parties.