Osborne House

Union Lane, Selby YO8 4AU
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9.8 75 Reviews
  • Osborne House, Selby
Osborne House is a luxurious facility built with due care and attention to provide care for older people and to meet the expectations of the citizens of Selby and surrounding areas of North Yorkshire.

The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms and the lounged have patio access. Osborne House is very well equipped to encourage and maintain dignity, privacy and independence. A full activity programme is in place to encourage residents to pursue hobbies or even discover new ones.

The home's Butterfly Wing is a 14 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.

The Nightingale Floor is a 24 bed general nursing unit delivering nursing care in a warm and welcoming environment to promote health and wellbeing. The Nightingale floor is both able to provide clinical support and a friendly atmosphere to residents and families alike.

Ladybird is a 22 bed general residential unit providing support for those who need just a little help in their day to day lives, ensuring those who can still maintain their independence and individuality do so to the best of their ability. The various sitting rooms provide ample space for socialising or entertaining family and friends and there are also quiet lounges where the beautiful surroundings can just be enjoyed.

The Abbey Wing is a 14 bed residential unit is a range of luxury suites, allow those who require minimal support from staff can enjoy relaxing, entertaining or joining in with events arranged by the unit lead without any of the day to day concerns of having to manage household chores.

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Care Provided by Osborne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Mayfield (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Osborne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,306
    • Self-Funded Residential Dementia Care from £1,368
    • Self-Funded Nursing Care from £1,665
    • RESPITE Self-Funded Residential Care from £1,303
    • RESPITE Self-Funded Residential Dementia Care from £1,366
    • RESPITE Self-Funded Nursing Care from £1,664

  • Please contact for further information.
  • (these prices are only a guideline, please contact Osborne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting, other than protected mealtimes front door has a security key code.


  • Parking

  • Free spacious car park on site


Osborne House Reviews (75)

Total of 75, showing 41-60
9.8

Osborne House has a Review Score of 9.8 (9.841) out of 10, based on 23 reviews in the last 2 years. Over all time Osborne House has 75 reviews.

Overall Experience

  • 62
  • 11
  • 2
  • 0
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Date Published

75
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14
23
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Review from Irene W (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Osborne House at the end of June 2020 from York A&E. Mum has Vascular Dementia and had home carers and myself as her main carer. Since Mum has been at Osborne House we are so pleased and happy to see the change in her. From being very confused, upset and anxious with poor mobility, she
is now very happy, eating well and mobile. We knew nothing about Osborne House and cannot believe how lucky we are Mum was sent here. All the staff are brilliant, they care for Mum and indirectly us as well. Nothing is too much trouble for the staff, they go above and beyond in what they do. There are always activities going on like drawing, baking. We have mainly known the home through window or garden visits due to lockdowns and we look forward to being able to go in and have a cuppa and a big hug with Mum. We cannot thank the manager and all the staff enough for looking after our Mum so well.

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Review from Audrey M (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Vascular Dementia and was transferred to Osborne House from York A&E at the end of June 2020. Since Mum has been there we have been amazed at the change, from being very confused, upset and anxious with poor mobility she is now settled, happy and with improved mobility. We knew nothing about
Osborne House and feel very lucky that Mum was sent there. The staff are brilliant, both in caring for Mum and indirectly us as well. There is always something organised for Mum to do and she is happy to join in. We have only had garden and window visits due to lockdown and look forward to when we can go in for a cup of tea and a big hug with her. We cannot thank them enough for everything they do.

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Review from Joyce M (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Osborne House since January 2015. She has been very well taken care of, the staff are helpful and always very friendly, they go above and beyond what I would think is the norm. For example, Mum had a big Birthday last year and her family were included in the celebrations from all over
the world via Zoom. A huge thank you goes out to the staff for making this happen. During Covid times we have been able to Facetime with mum with the help of a staff member, usually when her shift has finished. Osborne House have done an amazing job of keeping the virus out of the Home. Thank you for all you are doing in these troubling times to keep the Residents safe. The activities that are offered are varied and interesting; they certainly made Christmas a happy and creative event, as they do with all major celebrations, community or personal.

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Review from Eileen S (Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Osborne House is a first-class establishment. I have been very comfortable. The staff are exceptional, nothing is too much to ask. Food is first-class, including a visit from the chef for food preferences. Thank you to all.

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Review from Victor F (Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent and attentive, the food was good, varied and plentiful. Attention to needs - excellent.

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Review from Heather B (Niece of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Osborne House has been excellent. The staff are all extremely friendly and professional. Everywhere is spotless. My aunt's physical condition has improved dramatically since arriving there. I have enjoyed meals with my aunt, the food was delicious.

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Review from Mark T (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first used Osborne House for respite, back in July 2019, then moved in full time in September the same year. The care she has been given is excellent. Lovely clean rooms, the staff are so friendly and caring, always smiling and chatting, great food menu, great activities for all the residents
to join in with and a lovely garden. My mum is so happy there, she’s made some good friends.

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Review from Ashley H (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for just over a year. The room she is in is big, clean and nicely decorated. The staff are really caring and look after my mum well. She can be stubborn at times if she doesn’t want to do something but the staff know her well and know how to deal with her. She is in her bed
most of the time but they do try and persuade her to get out and sometimes succeed. The home has the same challenges as they all do but overall the family have been very happy. The chance to video call my mum in these difficult times is great and I know she enjoys them.

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Review from Audrey W (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum had been a resident at Osborne House for over two years until she passed away at the weekend. I can't fault the care she has received during that time. The staff have been both professional and caring, creating a friendly relaxed atmosphere for the residents.
Mum celebrated her 100th birthday
in November, a tribute to how well she was being looked after. I can't thank them enough.

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Review from Sharon D (Relative of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie loves the home and can not speak higher of the staff, nothing is too much trouble.
Every time I visit, the staff offer drinks and ask me if I want to stay for something to eat. All departments of staff work as one team. My auntie loves the food and enjoys the friendships she has made in Osborne
House. She is very happy here. Well done to everyone for the great job you do.

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Review from Nathalie B (Daughter-in-law of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law only stayed for respite and unfortunately died during that time. But nothing was too much. The staff were lovely and supportive during a sad time for us. I would thoroughly recommend Osborne House. It's spotless and doesn't have that old people's home smell you normally get. The food
is cooked on the premises every day to a high quality. Thank you for also taking care of my mother-in-law whilst she spent several hours there every day. They fed her and offered her a room when we needed to stay 24/7 at the end. We were allowed to make ourselves hot drinks, which really helped when you're there a long time.

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Review from B W (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy to be living at Osborne House.

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Review from Brian J (Husband of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to acknowledge the superb care given to my wife during her brief stay. In particular, I would like to thank the staff for the tremendous support that they provided in a respectful and friendly manner. As a frequent visitor, I was always welcomed and was confident that my wife was receiving
the care that she needed.

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Review from Penelope T (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received was professional and of the highest quality. All the staff, from nursing, general services, to management and administration was warm, caring and approachable. Nothing was too much trouble. Above all, every member of the team treated my mother, my father and the rest
of the family with absolute dignity and respect. The home is fantastic and you should be proud of everyone there.

Reply from Osborne Manager, Manager at Osborne House

Thank you very much for such a positive review, we are pleased that we are achieving these standards of care, and I was especially pleased that it shows that dignity is being respected.


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Review from K C (Niece of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been in Osborne House for nearly 3 years and has been looked after extremely well by all on the dementia unit, could not ask for more. The care and understanding has been outstanding with all. The home itself is a good and very calm and collective place. I could not ask for more, thank
you Osborne House and thank you, staff, for all that you are doing. Kind regards.

Reply from Osborne Manager, Manager at Osborne House

Thank you for taking the time to post a review, it is nice to read such positive feedback, which is a great boost for staff to be recognised.


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Review from Jude T (Brother of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The tightening of security has possibly gone too far, especially as a few weeks ago my wife and I and 2 others waited outside for 15 minutes before we could rouse someone to open the door.

Reply from Osborne Manager, Manager at Osborne House

I am sorry that you experienced such a long wait, I am sure you understand that the safety and security of our residents is paramount.


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Review from T C (Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was at Osborne House for a week's respite. The deputy manager was excellent. The activities were also good and I enjoyed an exercise group and a hand massage. The big negative, for me, was the buzzers which seemed to ring all the time day and night.

Reply from Osborne Manager, Manager at Osborne House

Thank you for taking the time to post a review, and thank you for the letter you sent me regarding your stay.
I am pleased that you enjoyed your stay with us, especially the activities.


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Review from G C (Nephew of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on the dementia unit are fantastic.
Very calm when faced with difficult situations and patients. My aunt has been there for over 3 years and the level of care has been second to none. The floor is calm and well organised.
Food is also really good.

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Review from K S (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, both nurses and carers are outstanding on the nursing floor. Their care and dedication is always highly professional.
There is a large selection of activities available. This is managed extremely well by the activities coordinator.
The housekeeping staff are amazing, so helpful and efficient.
Overall,
very happy.

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Review from Christopher E (Cousin of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good to my cousin and the staff are very good and look after his needs.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Osborne House is calculated as follows: ( (232 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Osborne House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (28)

Julie

Julie Mayfield

Job Title: Home manager

Joined: 2024

Hi, I'm Julie, and I am the Home Manager at Osborne House!


Mandy

Mandy

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Mandy and I'm the Deputy Manager at Osborne House!


Charlotte

Charlotte

Job Title: Assistant Deputy/Registered Nurse (Days)

Joined: 2023

Hi, I'm Charlie and I'm the Assistant Deputy at Osborne House!


Elena

Elena

Job Title: Night Manager/Registered Nurse (Nights)

Joined: 2023

Hi, I'm Elena and I'm the Night Manager at Osborne House!


Rachel

Rachel

Job Title: Business Administrator

Joined: 2022

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!


Louise

Louise

Job Title: Business Administrator

Joined: 2023

Hi, I'm Louise and I'm the Business Administrator at Osborne House!


Dawn

Dawn

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!


Lacylee

Lacylee

Job Title: Activities Assistant

Joined: 2018

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.


Andy

Andy

Job Title: Maintenance

Joined: 2021

Hi, I'm Andy and I'm the Maintenance at Osborne House!


Daniel

Daniel

Job Title: Maintenance

Joined: 2022

Hi, I'm Danny and I'm the Maintenance at Osborne House!


Elaine

Elaine

Job Title: Residential Manager

Joined: 2015

Hi, I'm Elaine and I'm the Residential Manager at Osborne House!


Elaine

Elaine

Job Title: Dementia Manager

Joined: 2020

Hi, I'm Elaine and I'm the Dementia Manager at Osborne House!


Sarah

Sarah

Job Title: Registered Nurse (Nights)

Joined: 2022

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!


Annette

Annette

Job Title: Unit Manager (Days)

Joined: 2022

Hi, I'm Annette and I'm a Unit Manager at Osborne House!


Ashleigh

Ashleigh

Job Title: Unit Manager (Days)

Joined: 2024

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!


Beth

Beth

Job Title: Unit Manager (Days)

Joined: 2019

Hi, I'm Beth and I'm a Unit Manager at Osborne House!


Bindhu

Bindhu

Job Title: Senior Care Assistant (Nights)

Joined: 2023

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!


Claire

Claire

Job Title: Senior Care Assistant (Nights)

Joined: 2015

Hi, I'm Claire and I'm a Senior Care Assistant at Osborne House!


Emma

Emma

Job Title: Senior Care Assistant (Days)

Joined: 2019

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!


Deepthy

Deepthy

Job Title: Senior Care Assistant (Days)

Joined: 2024

Hi, I'm Deepthy and I'm a Senior Care Assistant at Osborne House!


Peter

Peter

Job Title: Head Chef

Joined: 2022

Hi, I'm Pete and I'm the Head Chef at Osborne House!


Gavin

Gavin

Job Title: Chef

Joined: 2015

Hi, I'm Gav and I'm a Chef at Osborne House!


Christine

Christine

Job Title: Kitchen Assistant

Joined: 2024

Hi, I'm Christine and I'm a Kitchen Assistant at Osborne House!


Janet

Janet

Job Title: Housekeeper

Joined: 2013

I joined Osborne House in 2013 when the care home was about to open.


I had previously worked in another care setting as a housekeeper for 4 years before this.


I am welcoming, bubbly, and enthusiastic about my role and Osborne House.


From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.


Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.


I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.


Isobel

Isobel

Job Title: Laundry Assistant

Joined: 2015

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!


Kimberley

Kimberley

Job Title: Domestic Assistant

Joined: 2024

Hi, I'm Kim and I'm a Domestic Assistant at Osborne House!


Sarah

Sarah

Job Title: Domestic & Laundry Assistant

Joined: 2024

Hi, I'm Isobel and I'm a Domestic & Laundry Assistant at Osborne House!


Susan

Susan

Job Title: Domestic Assistant

Joined: 2019

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!