Osborne House

Union Lane, Selby YO8 4AU
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9.8 75 Reviews
  • Osborne House, Selby
Osborne House is a luxurious facility built with due care and attention to provide care for older people and to meet the expectations of the citizens of Selby and surrounding areas of North Yorkshire.

The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms and the lounged have patio access. Osborne House is very well equipped to encourage and maintain dignity, privacy and independence. A full activity programme is in place to encourage residents to pursue hobbies or even discover new ones.

The home's Butterfly Wing is a 14 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.

The Nightingale Floor is a 24 bed general nursing unit delivering nursing care in a warm and welcoming environment to promote health and wellbeing. The Nightingale floor is both able to provide clinical support and a friendly atmosphere to residents and families alike.

Ladybird is a 22 bed general residential unit providing support for those who need just a little help in their day to day lives, ensuring those who can still maintain their independence and individuality do so to the best of their ability. The various sitting rooms provide ample space for socialising or entertaining family and friends and there are also quiet lounges where the beautiful surroundings can just be enjoyed.

The Abbey Wing is a 14 bed residential unit is a range of luxury suites, allow those who require minimal support from staff can enjoy relaxing, entertaining or joining in with events arranged by the unit lead without any of the day to day concerns of having to manage household chores.

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Care Provided by Osborne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Mayfield (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Osborne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,306
    • Self-Funded Residential Dementia Care from £1,368
    • Self-Funded Nursing Care from £1,665
    • RESPITE Self-Funded Residential Care from £1,303
    • RESPITE Self-Funded Residential Dementia Care from £1,366
    • RESPITE Self-Funded Nursing Care from £1,664

  • Please contact for further information.
  • (these prices are only a guideline, please contact Osborne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting, other than protected mealtimes front door has a security key code.


  • Parking

  • Free spacious car park on site


Osborne House Reviews (75)

Total of 75, showing 61-75
9.8

Osborne House has a Review Score of 9.8 (9.841) out of 10, based on 23 reviews in the last 2 years. Over all time Osborne House has 75 reviews.

Overall Experience

  • 62
  • 11
  • 2
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Date Published

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Review from Aine K (Daughter-in-law of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just returned from visiting a new resident to your facility who is sadly suffering with Alzheimer's. My mother in law has been unwell for a while and the family wanted to see how a short stay would be taken by her. While she was confused at times she was welcomed in by all the staff and to our
great pleasure, we were made aware of the daily activities provided by this facility. She participated in all activities as the staff would come to collect her each day.
The facility is warm, clean and the food and service provided were excellent. Myself and my husband who was worried about how she would react to this change were grateful that she was being very well looked after and all her needs were being met by the incredibly friendly staff.

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Review from Heather S (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents came into Osbourne House after Dad had a series of falls. Mum has Alzheimer’s but they got a room together here and they are very happy. The staff have been brilliant in nursing Dad back to health. I would not hesitate in recommending this home based on the current permanent staff working
here. They go the extra mile for all the residents with friendliness, care and compassion.

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Review from Derek H (Son of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Modern home dealing with multiple levels of care need, over three floors.
Good range of activity programmes and additional support services such as hairdresser, chiropodist and dentist.
Staff are supportive and attentive but could do with more of them to better cover busy periods.

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Review from Sharon C (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude for all the care and love all the staff showed towards my dad whilst at Osborne House. They have been extremely helpful to me and my family whilst my dad was with them. A great big thank you from me.

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Review from S S (Niece of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is settled in the home, he likes all the staff and the food.


I always find the staff friendly and helpful and my uncle always looks clean as does his room.


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Review from Susan L (Friend of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Osbourne House on more than one occasion. A neighbour of mine was in there for respite. The staff were all so welcoming and friendly nothing was too much trouble, my neighbour speaks very highly of the care home which was a comfort to see as it was an initial worry when we heard she was
going to go in for a short time. She is now home and still misses Osbourne House. The home is neat and tidy and the decoration is very tasteful.

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Review from Z B (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst I've been a client at the home I've been treated kindly and have had patience given to me at a very difficult time.

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Review from Christine B (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoyed her time at Osborne House, she was settled and didn't ask to go home. Mum enjoyed the singing activities and liked the staff.

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Review from Anthea R (Daughter of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had respite care in Osborne House for two weeks and was treated with care and respect by all staff. They were friendly and supportive and she enjoyed being there. She was initially opposed to entering any care home, but her views have changed and she said that she would return there again.
We are very grateful to all the staff who contributed and made her feel welcome.

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Review from George B (Respite Resident) assisted by family/friend published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Osborne House was first class. The staff were very careful, caring and friendly. I could not have wished for better.

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Review from Shirley A (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant - most impressed. Shower when I want it, help at hand. People to talk to.

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Review from Sheila P (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in Osborne House for over 2 years and in that time we have seen several changes but the overall experience has been consistently positive. The important factor for us is that Dad believes the care and attention he receives is excellent. The family takes comfort from this knowing that when
we leave he will be happy and content.

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Review from Jane H (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so lucky to be in a nursing/care home that she feels valued and cared for and most importantly, loved. As a family, we can be happy in the knowledge that she is safe. Thank you, Osborne House.

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Review from Dorothy A (Resident) assisted by family/friend published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, always on hand when needed if the buzzer is used.
Friendly, supportive when needed.

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Review from S H (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had previous experience of Osborne House as she had respite a few months ago.
So when the needs arose, we knew it would be our first choice for permanent care.
Staff were very welcoming and helpful in supporting us through the whole transition.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Osborne House is calculated as follows: ( (232 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Osborne House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (28)

Julie

Julie Mayfield

Job Title: Home manager

Joined: 2024

Hi, I'm Julie, and I am the Home Manager at Osborne House!


Mandy

Mandy

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Mandy and I'm the Deputy Manager at Osborne House!


Charlotte

Charlotte

Job Title: Assistant Deputy/Registered Nurse (Days)

Joined: 2023

Hi, I'm Charlie and I'm the Assistant Deputy at Osborne House!


Elena

Elena

Job Title: Night Manager/Registered Nurse (Nights)

Joined: 2023

Hi, I'm Elena and I'm the Night Manager at Osborne House!


Rachel

Rachel

Job Title: Business Administrator

Joined: 2022

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!


Louise

Louise

Job Title: Business Administrator

Joined: 2023

Hi, I'm Louise and I'm the Business Administrator at Osborne House!


Dawn

Dawn

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!


Lacylee

Lacylee

Job Title: Activities Assistant

Joined: 2018

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.


Andy

Andy

Job Title: Maintenance

Joined: 2021

Hi, I'm Andy and I'm the Maintenance at Osborne House!


Daniel

Daniel

Job Title: Maintenance

Joined: 2022

Hi, I'm Danny and I'm the Maintenance at Osborne House!


Elaine

Elaine

Job Title: Residential Manager

Joined: 2015

Hi, I'm Elaine and I'm the Residential Manager at Osborne House!


Elaine

Elaine

Job Title: Dementia Manager

Joined: 2020

Hi, I'm Elaine and I'm the Dementia Manager at Osborne House!


Sarah

Sarah

Job Title: Registered Nurse (Nights)

Joined: 2022

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!


Annette

Annette

Job Title: Unit Manager (Days)

Joined: 2022

Hi, I'm Annette and I'm a Unit Manager at Osborne House!


Ashleigh

Ashleigh

Job Title: Unit Manager (Days)

Joined: 2024

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!


Beth

Beth

Job Title: Unit Manager (Days)

Joined: 2019

Hi, I'm Beth and I'm a Unit Manager at Osborne House!


Bindhu

Bindhu

Job Title: Senior Care Assistant (Nights)

Joined: 2023

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!


Claire

Claire

Job Title: Senior Care Assistant (Nights)

Joined: 2015

Hi, I'm Claire and I'm a Senior Care Assistant at Osborne House!


Emma

Emma

Job Title: Senior Care Assistant (Days)

Joined: 2019

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!


Deepthy

Deepthy

Job Title: Senior Care Assistant (Days)

Joined: 2024

Hi, I'm Deepthy and I'm a Senior Care Assistant at Osborne House!


Peter

Peter

Job Title: Head Chef

Joined: 2022

Hi, I'm Pete and I'm the Head Chef at Osborne House!


Gavin

Gavin

Job Title: Chef

Joined: 2015

Hi, I'm Gav and I'm a Chef at Osborne House!


Christine

Christine

Job Title: Kitchen Assistant

Joined: 2024

Hi, I'm Christine and I'm a Kitchen Assistant at Osborne House!


Janet

Janet

Job Title: Housekeeper

Joined: 2013

I joined Osborne House in 2013 when the care home was about to open.


I had previously worked in another care setting as a housekeeper for 4 years before this.


I am welcoming, bubbly, and enthusiastic about my role and Osborne House.


From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.


Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.


I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.


Isobel

Isobel

Job Title: Laundry Assistant

Joined: 2015

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!


Kimberley

Kimberley

Job Title: Domestic Assistant

Joined: 2024

Hi, I'm Kim and I'm a Domestic Assistant at Osborne House!


Sarah

Sarah

Job Title: Domestic & Laundry Assistant

Joined: 2024

Hi, I'm Isobel and I'm a Domestic & Laundry Assistant at Osborne House!


Susan

Susan

Job Title: Domestic Assistant

Joined: 2019

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!