Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 160 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.

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Care Provided by Wiltshire Heights Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Osgood (Home Manager)
  • Admission Criteria
    • Following pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wiltshire Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Wiltshire Heights Care Home Reviews (160)

Total of 160, showing 1-20
9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.867) out of 10, based on 33 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 160 reviews.

Overall Experience

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Review from T P (Friend of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home and everyone was so welcoming and friendly. It was a lovely room and the staff were very helpful, I would definitely recommend. The weekly activities are great. Only wish they had made the move sooner!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your review. It is great to hear you enjoyed your visit to Wiltshire Heights.


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Review from Penny B (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Wiltshire Heights for nearly 2 years and recently passed away.
Wiltshire Heights was a perfect place for my mum. She received excellent attention from a loving and caring team of nurses and other staff. Her room was light and bright and had a beautiful outlook into the
courtyard where mum could see birds and squirrels.
You made my mum's last few years as comfortable as possible, and we will be forever grateful for that.
I would not hesitate to recommend Wiltshire Heights to anyone looking for a long term care home for their loved one.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your lovely mother, and we miss her dearly. Please know you are always welcome at Wiltshire Heights.


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Review from E M (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given to my mother during the last couple of months of her life. The staff from very department were thoughtful and very often members of the care team would sit and read to her and have a chat. Overall, excellent.
However, with regard to value for money, I feel that services
such as hairdressing and chiropody should be included and a weekly physio visit.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review at this difficult time. It was an honour to care for your mother, and she is dearly missed by our team. I will take your feedback about extra services into consideration going forward.


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Review from C S (Friend of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities at Wiltshire Heights are both excellent. The staff are so kind and caring, yet diligent too. Everyone is easy to approach and all go above and beyond. They are worth their weight in gold.
The facilities are like a hotel! Very comfortable, well equipped rooms and lovely, comfortable
lounges around the building for time away from your bedroom, a private dining room so you can enjoy a meal with family, a hair salon etc. They also arrange and lay-on a vast array of activities including walks out for those that are able.
The food was also excellent, a great choice at meal times and tea, cake, refreshments available all the time!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for such a well-rounded and complimentary review. It is fantastic to hear you are impressed by all aspects of our home.


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Review from Ronnie M (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The house manager was very responsive from the time I enquired about the care home. My father is well looked after at the home and his care needs are being met. Whenever the family have a query about my father's care, we can always approach the care staff or the manager directly which is great. Keep
up the good work!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind feedback. We aim to ensure our team are always on hand should you require assistance, so I am glad to hear you have felt this is the case when enquiring about your father's care.


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Review from Catherine L (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wiltshire Heights took our parents in at short notice for respite care following hospital stays. Wiltshire Heights was extremely accommodating, flexible and caring from the start. Every one of the staff works together very well as a most caring and cheerful team. The communal rooms are beautifully designed
and decorated and while spacious enough seem homely too. A lovely range of trips and activities.

Reply from Marketing Porthaven, Marketing Assistants at Wiltshire Heights Care Home

Thank you for your positive review. It was a pleasure to assist your parents with their recovery and to now have them with us on a permanent basis.


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Review from J B (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after with considerable kindness and consideration. The staff are aware of her foibles and her somewhat cantankerous manner but are always understanding and keen to find solutions. I believe that Wiltshire Heights is well run and managed with a firm but light touch. I recommend
anyone looking for a caring environment for their relatives to take a look at Wiltshire Heights; you will not be disappointed.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your five star review. It is great to hear you are happy with the care and kindness your mother has received at Wiltshire Heights.


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Review from Mary B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I viewed several care homes in the local area when looking for a care home for our father and Wiltshire Heights was far the best by a long way of the ones we visited. Everyone from the time you step into the home makes you feel welcome. The home is beautifully decorated, clean and warm,
the food is excellent too with lots of activities going on to suit all the interests of the residents. Dad is extremely well cared for and the nursing staff are very kind, respectful and caring towards him. The team on Poppy Ward are always happy and cheerful and nothing is too much for them when you ask them for something on a visit. I am very pleased with the care my dad is receiving from Wiltshire Heights.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is wonderful to hear you are happy with the care your dad is receiving as well as the facilities and activities our home has to offer.


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Review from Janette L (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Wiltshire Heights 4 months ago and our experience has been excellent from the start. The home is beautifully decorated, spacious and light. Food is excellent, with a good choice for every meal. Staff are very supportive of the service user and family during the initial admission
period which we found to be very emotional due to the huge change of circumstances that we were experiencing. The support is ongoing. The staff are kind, caring and friendly, treat my father with dignity and respect - he is very comfortable with all his team. The nurses are proactive in their care, and communication is excellent on all aspects of my father's care. Social needs are met by the activity ladies and the minibus team. Both teams are wonderful as they enable activities appropriate to my father's interests, having taken the time to get to know him and his interests. I can only praise and thank Wiltshire Heights for all that the staff do for us.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

I am glad we were able to assist you throughout the admission process and that you continue to feel supported by our team. It is a pleasure to have your father with us and great to see him getting involved in activities and trips that pique his interest.


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Review from Peter T (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress how much care was taken of my mother in the lead-up to admission to Wiltshire Heights Care Home and during her stay. Every member of staff tried their utmost to make my Mother comfortable and attend to her needs. The nursing staff in particular made sure the best care was available,
organising a special mattress when needed, and being diligent in their care. My regret is that my mother should have come into the care home earlier so that she could have enjoyed the full facilities. She did enjoy the in-house hairdressing salon which made a big difference to her. The rooms are very nice and have a pleasant outlook onto well-maintained patios and gardens and the food choice is along the lines of an expensive hotel. Security is top-notch, there was always parking for visitors available on the adjacent road close by. I would recommend Wiltshire Heights with complete confidence of care.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such kind feedback during this difficult time. It was an honour to care for your mother and provide her with the high-quality care she deserved. Please know that you are always welcome at Wiltshire Heights.


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Review from Pete D (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (92) has now been in Wiltshire Heights for about a year after it became clear that Dad (95) was not able to care for her any longer as she had been in hospital and has mild dementia. From the day she moved in we felt a great sense of relief that she was now well cared for. As we are very local we
pop in frequently and have got to know the staff, and I have to say that they are fantastic, her care has been brilliant even as she declines and needs more attention. The atmosphere is lovely, there is always someone to have a laugh with, and it really does feel like a "home". Last September when we were in need of a holiday, Dad came in for respite for 3 weeks and he enjoyed it, and I am sure that when he can no longer cope in his flat he will move to Wiltshire Heights as well.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is great to hear your mum is happy at Wiltshire Heights and that you feel she receives high-quality care.


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Review from Carolyn M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move Mum to a care home wasn't an easy one. As soon as I visited Wiltshire Heights I knew that it was going to be the right place. From the first phone contact to initial visits and moving in, my Mum and I were treated with kindness, care, respect and understanding. All the staff
are welcoming, skilled, extremely professional and have gone above and beyond to accommodate and meet Mum's needs. Her room is very clean and homely and it is a huge benefit having access to the garden to watch the birds and squirrels. Attention to detail is meticulous with regard to health care and medication and Mum is always shown the utmost respect and treated with dignity. Mealtimes give the day structure and social interaction as well as delicious and varied food! The programme of activities is comprehensive and delivered in a stimulating way by a talented team. There are not enough superlatives to describe the experience my family is having at Wiltshire Heights!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your superb review. We appreciate it is not an easy decision to move a loved one into a care home, so I am glad to hear our team were able to make this process as smooth as possible for you.


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Review from Rosette V (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my parents into Wiltshire Heights in Bradford-on-Avon last August. They had been living with me but they were struggling with stairs and using the shower room. It was my father who suggested moving into a care home. We saw a number of homes but Wiltshire Heights was by far the best. The team
was so supportive and accommodating at the viewings that it showed the home was the right fit for my dear parents. Mum and Dad fell in love with the house and were happy to move in. Wiltshire Heights is like a home and not a facility, all the staff from management to the housekeeping team are friendly and respectful of the needs of my parents. There are also a lot of varied activities which they join in with and a lot of trips and I feel confidence and assured that my dear parents are being looked after by a professional and supportive team.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such a heart-warming review. It is always our aim to ensure our home feels like just that, a home, so I am overjoyed to hear your parents feel happy and settled with us.


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Review from Paul M (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to organise respite care for my mum at very short notice after she had a fall. All the staff at Wiltshire Heights were very helpful and efficient. They arranged a place very quickly and took all the stress out of the situation. The care Mum received was excellent and with great dignity and compassion.
I would definitely come back to Wiltshire Heights if required and highly recommend the home and their staff.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your brilliant feedback. It is such a relief to hear we were able to support you and your mum during a difficult time. It was a pleasure to have your mum with us, and I hope you will both visit us again soon for coffee and a catch up!


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Review from J H (Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We all need to be loved and cared for in our later years and this I have found. A lovely feeling of warmth, caring and fun in our everyday life, so our days are meaningful and have joy in them. A real sense of coming home and being part of a community and not isolated as we progress in years. Thanks
all around.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your heartfelt words. It is incredibly important to us here at Wiltshire Heights that our residents feel supported by every member of our team and retain their connections in the wider community as a way of avoiding isolation, so I am glad to hear you feel this works effectively.


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Review from A G (Friend of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend again I found the staff to be patient and attentive to those in their care.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your fantastic feedback. It is always great to hear from our residents' friends.


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Review from Lynne C (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for a few weeks respite care after breaking his leg and coming out of hospital. The care we received was wonderful and he was given nursing care as well as companionship.
Originally he was due to stay for 2 weeks but we extended his stay for an extra week to get him mobilized
and back to feeling that he would be able to cope back at his retirement village. A routine of good care, excellent food at regular times and an adjustment to his medication worked wonders.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review. It was a pleasure to support your father in his recovery.


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Review from K W (Relative of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wiltshire Heights is a godsend. A wonderful home where my aunt has been welcomed and cared for appropriately and with great kindness. The room is spacious and clean. The food is varied, delicious and plentiful. After a slightly wobbly start, my aunt is now pleased to call it home.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It fills me with pride to hear that your aunt has settled well into life at Wiltshire Heights and you are happy with the care she receives. Thank you for your feedback.


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Review from E O (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband's move to Wiltshire Heights, I feel such a relief that he is now receiving excellent care in a comfortable and pleasant environment. I cannot speak highly enough of all the staff at all levels, but it must be hats off to the very kind and courteous care personnel for their respectful
and compassionate interactions with my husband. I must also praise the kitchen staff for making meal times a delight, and for catering for the particular dietary requirements of my husband. Devastating as it is, I am content that he is in the best care environment.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such a positive review. We understand it is never easy making the decision to move a loved one into a care home, but it is an honour to care for your fantastic husband, and I am glad to hear you are happy with the care he receives.


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Review from Shaun S (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has Parkinson's and dementia has received a very top quality of care at this home on her final days with us. We cannot thank the staff enough for their kindness and love for our mother and the level of care has been very professional and so kind. I highly recommend this care home and can't
thank everybody enough. The manager is fantastic, kind and very welcoming. A great job and top quality level of service. All residents met so far in this home are very happy and always smiling. All cleaning staff are an asset to the company, this place is 5 star. Thank you all so much for caring for my mum and looking after my dad!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such positive feedback, especially during this difficult time. It was an honour to care for your lovely mother, and know that you are always welcome at Wiltshire Heights.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Wiltshire Heights Care Home is calculated as follows: ( (344 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 391 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (2)

Charlie

Charlie Osgood

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.


Sally

Sally Bullock

Job Title: Head Housekeeper

Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.


Frequently Asked Questions about Wiltshire Heights Care Home

What types of Care is Wiltshire Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wiltshire Heights Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Wiltshire Heights Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Wiltshire Heights Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wiltshire Heights Care Home to the centre of Bradford-on-Avon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.