Review from Malcolm S (Husband of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience

Can't thank the staff and everyone involved in the running and high levels of care for my wife. She has Parkinson's and dementia. This home prides itself in number one care for all residents. The manager is fantastic and would like to thank him and all staff for their love, respect and kindness. This

home is well prepared and organised to accommodate and care for most needs on a very high level. The care for my wife on her final days has been fantastic and top quality, filled with love and compassion at such a difficult time. Thank you to all involved.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us such a kind review, especially during this difficult time. It was an honour to care for your lovely wife, and know that you are always welcome here at Wiltshire Heights.

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Review from Richard H (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience

Mum was reluctant to move to a care home, but advancing dementia required it. Once she visited Wiltshire Heights she was won over by the impressive facilities and friendly staff and settled in well: living there from February 2019 to March 2024. Mum was safe, fed well and looked after there - and happier

than I've ever seen her in my whole life! She soon made friends among the other residents, usually sharing a table together at mealtimes. She enjoyed walking the corridor for exercise, participating in group activities, and meeting other residents and staff (whom she often hugged - a reflection of the kindness they showed to her). I know Mum was well cared for there, and treated with love and respect. Wiltshire Heights is exceptionally well run, with a clear team spirit, and an ethos that all people matter. The result is happy staff, friendly, open and professional in their attitude and always ready to help. It's just what Mum needed and what I needed for her. Thank you so much!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such a heartfelt review, especially during this difficult time. It was an honour to care for your wonderful mum, and it fills me with pride to hear that you were happy with the level of care and companionship she received. Know that you are always welcome at Wiltshire Heights.

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Review from Fiona L (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

I have been meaning to write to thank you all for the care you are giving my mum on Willow Ward at Wiltshire Heights, Bradford-On-Avon.
It was lovely to see the care and love Mum received from your staff.
Three members of staff in particular were just lovely with special mention to another three members

of staff who went that extra mile for Mum.
The cleaners would also pop in for a chat to see how Mum was doing, which shows the beautiful interaction all staff have with the residents.
The particular member of staff from the activities team has always been amazing.
The nurses were amazing with three members of staff having tough shifts at the weekend, trying to get through to the NHS.
Another staff member is an absolute asset to your team, sorting out a lot of issues during the week, always with a smile.
Another staff member was always ready to chat and explain things.
Another would often stop and make sure everything was going well and it was lovely to chat on a more personal level.
I do apologise if I have forgotten anyone.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words in recognition of all the staff, whatever their role. They truly appreciate such acknowledgement of their dedication and 'going the extra mile'. It is fabulous to hear that you and your mum valued and enjoyed the quality of care and support here at Wiltshire Heights, thank you.

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Review from Christina J (Niece of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience

Our uncle moved to Wiltshire Heights last month. We are very impressed with the care and compassion that all the staff show. They have good quality food and wine is available with meals. Nice mixture of residents who appear happy to be there because they can no longer manage at home. The staff are very

welcoming and they have a nice garden/surroundings

Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you so much for your kind review and we are so happy to hear your uncle is happy at Wiltshire heights. The team will be delighted to hear the wonderful feedback about the Home.

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Review from Kirsty W (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience

My father came to Wiltshire Heights after a long stay in hospital after a fall. He was cared for by the team on Poppy floor initially and then he moved to the ground floor for some respite care. All the staff were fantastic - they worked hard to help him build back his physical strength and mobility,

and his overall confidence - and they were all so kind and attentive. My father returned to independent living at home after a 5 week stay at Wiltshire Heights and is continuing to improve. A big thank you to all the staff at Wiltshire Heights who go to know him, and who helped him return to his home.

Reply from Sue, Regional Director at Wiltshire Heights Care Home

Thank you so much for taking the time to leave a review of your fathers experience at Wiltshire Heights. We are delighted that he enjoyed his stay with us and was able to return to independent living and continues to improve.

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Review from Emma l (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience

Dad adjusted quickly to being looked after. Over the year he has formed very positive relationships with staff and enjoyed the stimulation offered by the activities team. While mentally very bright and inquiring with many interests he had physical needs. He feels safe and well looked after and his general

state of health is improved through excellent nutrition and regular exercise as well as the kindness of the care staff. He has recently been able to move from extra care to residential as a result of these changes. We as a family have been very pleased by how his needs are met. He has a more positive state of mind and we have returned to enjoying him as his children rather than carers which has benefitted us all. There will always be adjustments to be made and occasional questions to ask when such a change is made but we thank the Wiltshire Heights staff for always being approachable and receptive. A very positive experience for us all, thank you.

Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you for your kind feedback and we are so glad that dad's time with the home has been a successful journey for his mental and physical wellbeing. The team always love to get feedback and work on this so we appreciate your communication with the home to ensure we are providing the best care for dad.

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Review from Elizabeth B (Wife of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

My husband first came to Wiltshire Heights Care Home for respite care but after 1 week the family realised that it would be the right place for him to live permanently. He is so well looked after by the wonderfully kind and thoughtful staff that the family can relax knowing that he is in a safe place.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for writing a review of Wiltshire Heights. We are delighted that your husband came to stay with us and that the stay has been so positive. It is fantastic that you can relax knowing that he is being looked after and is safe. It is a privilege to be able to look after people's families so is always wonderful to receive feedback like this.

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Review from V D (Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

Activities and outings are often cancelled.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking your time to share your feedback. We appreciate your honesty and want to assure you we take all feedback seriously as we continuously strive to improve our services. We would like to invite you to discuss your concerns further with our management team so that we can hopefully better understand the specifics and work towards finding suitable solutions. One of our team will be in touch.

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Review from M M (Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience

My experience has been satisfactory.

Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you for the review and we are really glad your friend enjoyed there respite stay and we hope to see you both again in the future.

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Review from Jane J (Regular Volunteer) published on 13 July 2023
Submitted via Website • Report

Overall Experience

I always look forward to my weekly visit to Wiltshire Heights for a Scrabble session. The games themselves are competitive but fun and the opportunity to chat together with a cup of tea and slice of cake are so enjoyable.
The gardens at this time of year are particularly colourful and I regularly see

residents either enjoying a gentle stroll or just relaxing in this lovely outdoor space.
May and the Kings Coronation. This meant party time, expertly planned by the activities team, red, blue and white decorations were in abundance, photos taken, crowns for all, a delicious afternoon tea, live music to singalong to and so many smiling faces, what a happy afternoon!

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I am delighted that you look forward to your weekly visit. We certainly do enjoy socialising and our parties are always a favourite part of our annual calendar. We look forward to welcoming you to many more of our events. Feel free to pop in for an update on your next visit of our upcoming events.

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Review from Susan H (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience

The home has the most caring and attentive staff who clearly enjoy what they do and look after Mum superbly. They do their best to keep Mum engaged with everything that happens in the home. They attend to her everyday needs both wellbeing and health. Mum always looks clean and tidy and well looked after.
The

home itself has a wonderful homely atmosphere with its furnishings always immaculate. The activities team do an excellent job keeping the residents entertained and the restaurant and meals facilities are first class.
The reception is always welcoming and helpful to visitors, making it a joy to pass through. Thank you for looking after Mum so well.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for taking the time to write this wonderful review of our home. I will be sure to share your feedback with the team, they will be delighted.

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Review from Heather O (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience

We chose Wiltshire Heights as it had great reviews and we felt as soon as we walked in it was going to be right for Mum. Friendly, professional and homemade food. It has not disappointed. Despite the pandemic, we feel Wiltshire Heights has extended her life and her quality of life and made it a home

for her when we visit.

Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you so much for the great review and we're so glad that Wiltshire Heights has supported your Mum in such a fulfilling way. I will be sure to pass on the great feedback to the team.

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Review from Alison M (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

Lovely clean bright home. Carers really seem to care about the residents. Mum has a lovely room overlooking the gardens and can sit quietly in there or go out and join in with any of the activities on offer. The food always looks very appetising with homemade puddings and cakes which visitors are also

offered. Whenever you go in you are made to feel welcome. I feel mum is settling in well and is alot happier in herself. Would recommend to anyone.

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Review from E M (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Mum has only been at Wiltshire Heights Care Home for 12 days but has settled very well. Her room, with a lovely en suite, is spacious and comfortable with views onto a small patio where she can see the pots we have planted with spring bulbs and also watch the birds and squirrels on the bird feeders

and in the garden.
The facilities are excellent and the decor is tasteful and calming. The activity calendar is varied with plenty of choices.
All the staff, without exception, are courteous, caring, helpful and friendly.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your kind comments. It is our pleasure to welcome your mum into our home. Warm regards.

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Review from Sarah O (Friend of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

I was so impressed by everyone's kindness when I took my friend for his arrival at Wiltshire Heights. People went out of their way to make him feel safe and well cared for. I felt that for him, life had suddenly got a whole lot better.

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Review from Helen B (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

My mother stayed for two weeks of respite care.
All the staff were wonderfully caring, made her feel very welcome and looked after her very well.
The home is delightful and beautifully decorated, giving more of a hotel feel!
Mum would have liked more daily activities, but the lack of them may have

been due to Covid restrictions.
I would thoroughly recommend it.
A huge thank you to all the staff.

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Review from S A (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

We could not have asked more of Wiltshire Heights. They accepted Dad for respite within a very short space of time just before Christmas, and then as his care moved to permanent- and quickly to end-of-life care- the commitment from all staff to him was without fault. It was hard for him to give up his

independence so quickly, but everyone supported him to accept the help he needed without losing his pride. He was treated with dignity and a genuine affection by all staff, with them quickly understanding his needs. Support from health professionals was quickly sought if needed, and in his last few days especially we could not have asked for a more supportive, but peaceful time. The kindness we received as family members, despite all being so new to the home, helped us to manage this sad time. It was a shame that Dad was on an adapted diet, as he loved his food and would have enjoyed what was on offer! I would recommend Wiltshire Heights without hesitation.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your dad, he truly is missed by all of the team here at Wiltshire Heights.
The team will really appreciate your wonderful feedback regarding the care of your dad "He was treated with dignity and a genuine affection by all staff, with them quickly understanding his needs". Thank you.

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Review from J E (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic facilities, care and staff. Made my mother's final months the best they could have been. Thank you so much.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum; she is missed by all of the team here at Wiltshire Heights. I will pass these on to the team, who will really appreciate your kind words. Warm regards.

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Review from Pauline A (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

Mum had two weeks of respite care at Wiltshire Heights, and it has helped her recovery. The staff have been kind and friendly, the food generally good, and there are regular activities for those who want them. There were no restrictions on visiting or on me taking Mum out, which we appreciated.
The

fact that there was no mobile signal inside, and she had to go into the garden to contact me, was a bit of a drawback.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the staff being "kind and friendly". We are very proud of our dedicated staff and will be sure to pass on your feedback to the wider team.

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Review from Alan B (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

Short version - brilliant!
Long version - I was looking for a 2-week respite stay for my father who has dementia. When I contacted Wiltshire Heights, they were friendly, professional and understanding and after a swiftly arranged visit, I was confident that they would provide the right environment

and care for Dad.
He was quite nervous and reluctant at the prospect of leaving his own home and going into care for a couple of weeks, but after an hour of being settled in, he was thanking me for finding such a nice place for him.
During his stay, he was cared for with patience, politeness and professionalism and a smile at every turn. He was helped and encouraged to socialise and exercise. His diet and general condition improved quite noticeably. Visiting with Dad's dog was positively encouraged.
Both he and we, the family, had a very positive experience.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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