Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 160 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.

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Care Provided by Wiltshire Heights Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Osgood (Home Manager)
  • Admission Criteria
    • Following pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wiltshire Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Wiltshire Heights Care Home Reviews (160)

Total of 160, showing 41-60
9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.867) out of 10, based on 33 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 160 reviews.

Overall Experience

  • 133
  • 25
  • 2
  • 0
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Date Published

160
15
22
33
127

Review from Ronald P (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant with nice staff.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We're so grateful for your appreciation. I'll ensure your feedback is passed to our wonderful care team, they will be delighted!


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Review from L B (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Wiltshire Heights was excellent for my mother. She was extremely well looked after during her respite stay. The staff were wonderfully patient with her and my father who visited every day. The administration staff were also brilliantly efficient during a very difficult time for myself
and my family. I had fast replies to emails and phone calls.
My one criticism was the difficulty in communicating with my mother. It was very difficult to get a phone to her and we were often cut off.
Other than that, it was exactly what she needed after her hospital stay.
Thank you.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. I'll ensure I review the telephone. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.


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Review from Gary W (Son of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and food generally to Mum's satisfaction. Good entertainment is offered, however not taken up by Mum.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you very much for your kind words about our home and staff. Your feedback will be very much appreciated by the whole team.


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Review from S S (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father had reservations about leaving the home he had shared with my mother for nearly sixty years, he always tells me each time I visit him at Wiltshire Heights how happy he is and especially how wonderful the staff are. Both his medical and general care have clearly improved his outlook
on life and it gives me great comfort to see how he is thriving in such a friendly and caring environment.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I would like to thank you for taking the time to share your experience. It's wonderful to hear your father's comments regarding "How happy he is and especially how wonderful the staff are". He is a delight to be around. We are very proud of our dedicated staff and will be sure to pass on your kind words.


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Review from A R (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stay in hospital, Mum needed to spend some time in a residential home before going home. After visiting a number of care homes, and Mum initially being resident in another, we found Wiltshire Heights. Immediately, we felt it was the kind of place that Mum could be happy and feel cared for
and welcome. We moved Mum to Wiltshire Heights and have been so pleased from the outset. Mum settled really well and was made to feel welcome, comfortable and cared for. Mum and the rest of the family cannot fault the staff. They are always friendly and cheerful. They always have time for a smile, a few words or a chat. The staff made sure that Mum made friends and joined in at mealtimes and with activities. The activities on offer were interesting and engaging and Mum has been to concerts, art, garden and scrabble clubs and has been out on trips to Westonbirt and Bristol. If Mum has to return to residential care in the future, we would make Wiltshire Heights our first call.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such a wonderful review! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M J (Respite Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my respite care fortnight very interesting and would be happy to do it again. I came here for support when my family (who live next door to me) went away on a fortnight's holiday abroad. I trained as a nurse and spent most of my working life in geriatric hospitals so was aware of what life
here might be like.

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Review from M E (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent one month with Wiltshire Heights Care Home. The staff were kind and helpful. Although the communication between the staff seems to be delayed, especially at breakfast times; sometimes a tray sometimes just a bowl. The tea was usually cold (I was at the end of the corridor). My prescription was
never delivered even on the last day, my daughter had to go to Trowbridge to pick it up.

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Review from J T (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our visits, from the point of viewing the care home, are very positive.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We always appreciate individuals taking the time to give such wonderful feedback. Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.


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Review from Jake H (Son of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience of using a care home, and it was excellent. Dad was extremely well looked after during his two-week stay and very well fed throughout! I was always greeted by the very friendly staff, who were super helpful and attentive to our needs. Wiltshire Heights would definitely
be at the top of our list should we decide Dad needs to be in a care home full time. Thanks so much for helping during this difficult time.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We work hard to exceed all expectations, and the team will be thrilled to receive this feedback. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.


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Review from Glenys J (Power of Attorney of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wiltshire Heights is accurately classified by the Care Quality Commission as "outstanding". Its assessment and intake procedures were professional and very sensitively conducted. The senior staff were sincere in their welcome at admission, demonstrating that they understood the enormity of the transition
for their new residents. I have been impressed by the availability and engagement of the managerial and administrative staff and there is always respect and courtesy at reception. This has the ambience of a Home not an institution. It radiates an ethos of acceptance and tolerance, a non-judgmental attitude to both residents and relations and it pays attention to the individuality of the residents. The care staff are always accessible for discussion; they maintain composure, respect and professionalism when giving honest feedback and they are scrupulous in avoiding being critical or judgemental. This is a "Care" Home in the true sense of the word.

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Review from Sue C (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Wiltshire Heights team have welcomed Dad into their home and are really caring and very supportive with him. The move was easy and nothing was too much trouble for the team at Wiltshire Heights. From the start, the admin team and reception team were so welcoming and answered all the questions we
had. The care team are amazing and takes time with Dad to ensure he is not overwhelmed but that he has the lifestyle he wants in the knowledge that the team are there to help if needed.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Fiona C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving a loved one into Residential Care is an emotional experience as well as potentially a difficult logistical one. The team at Wiltshire Heights Care Home were a great support, helping to guide where necessary as well as being welcoming to not only our mother but us as a family.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication have been recognised.


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Review from Richard L (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, you get the feeling that Wiltshire Heights is a cut above the rest. They are the only ones rated as outstanding that I could find and it's easy to see why. My father has been so welcomed. Nothing seems too much trouble for any of the nursing team or management. So happy knowing
Dad is being looked after here.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from J V (Cousin of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well-run care home, putting the residents first at all times. It is very expensive but I only want the best for my cousin. The staff are very caring and helpful to both residents and visitors.

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Review from L B (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home in beautiful surroundings with accessible gardens. The rooms are very spacious and all have big wet room en-suites. A real highlight of this home is the activities team who works very hard on a comprehensive and varied programme of stimulating and enjoyable events. The transition
was very well handled and Dad was quickly made to feel welcome and at home.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your glowing review. We are thrilled your dad has settled in well! We thoroughly enjoy spending time with him.
I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!


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Review from S M (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident in January 2022 during a Covid outbreak at the care home. We are very grateful that she could be admitted at that time. The care she has been given since then has been excellent, encouraging and supportive for her independence. It was a difficult time for my mother to move
into Wiltshire Heights. It would have been helpful to have an information pack with details such as contacting the activities team to arrange iPad calls, what is supplied and what is necessary for the family to supply.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your exceptional review and such wonderful comments. It's our pleasure to have been entrusted with the care of your mum. We will certainly review the information pack and thank you for highlighting it.
I will ensure the team receive your feedback, they will be delighted!


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Review from Janet C (Respite Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was like walking into a good hotel. The staff are lovely. A small pool would be great for physiotherapy for post-op residents. Drinks plentiful with cake and biscuits. Lunch and supper only reasonable, wine a pleasant surprise!

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.


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Review from Michael C (Husband of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is happy, so I am happy.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Michael, it is our pleasure looking after your wife and we really enjoy her being part of the Wiltshire Heights family.


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Review from Cathy D (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very calm and homely environment. Staff act with dignity and a sense of humour. High-quality food and a very enthusiastic activities team. Would highly recommend.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you very much for your wonderful comments about our homely environment, how the staff act with dignity and a sense of humour and the enthusiastic activities team.
The chefs will also be delighted to hear your feedback on the high-quality food.
I'll ensure the whole team receive your feedback as it will be very much appreciated.
Warmest regards


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Review from Deborah A (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well cared for by wonderful staff who engage with him patiently and cheerfully. Wiltshire Heights is a lovely environment and I am delighted that we found this home for Dad.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We're so grateful for your appreciation, indeed the staff are patient and cheerful. I am very lucky to have such a wonderful team.
I will pass this feedback to the whole team and it's our pleasure to care for your dad.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Wiltshire Heights Care Home is calculated as follows: ( (344 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 391 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (2)

Charlie

Charlie Osgood

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.


Sally

Sally Bullock

Job Title: Head Housekeeper

Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.