Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 160 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.

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Care Provided by Wiltshire Heights Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Osgood (Home Manager)
  • Admission Criteria
    • Following pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wiltshire Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Wiltshire Heights Care Home Reviews (160)

Total of 160, showing 61-80
9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.867) out of 10, based on 33 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 160 reviews.

Overall Experience

  • 133
  • 25
  • 2
  • 0
  • 0

Date Published

160
15
22
33
127

Review from Mo S (Friend of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have already found the home to be very good.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that the review is shared with them.


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Review from H C (Sister of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and helpful and made welcome.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile.


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Review from Clare N (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the care home six days ago. I feel it has been very positive for Mum and her family. We met with the deputy sister beforehand, when she came to see Mum at home. This made the transition smoother as they had a good understanding of Mum's complex needs. The staff are all fantastic,
warm, friendly, respectful, interested, engaged and kind. This includes the receptionists, cleaners and admin staff. I am very grateful for such a supportive transition so far. Thank you.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Robert S (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that Mum receives. Especially grateful for how you have managed things during the pandemic.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.


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Review from Dave S (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mum's care. Always comes with a smile!

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What lovely comments - thank you so much! I will be sure to share your feedback with my team.


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Review from S M (Sister of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, an excellent care home. The staff are friendly and caring. My sister (resident) has no complaints!

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your positive review. I will ensure your wonderful feedback is shared with the team, they'll be delighted!


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Review from Emma H (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wiltshire Heights is a happy, vibrant place filled with caring, dedicated, and kind staff across the board who spare no effort to make sure Mum feels happy, calm, and at home. Communication between the various members of staff is brilliant resulting in consistently excellent standards being upheld at
all times. As visitors, we are always made to feel very welcome and that nothing is too much trouble. The nursing, general care, cleanliness, and the varied meals served are all outstanding and combine to create a truly lovely 'home from home'. We are very grateful to everyone at Wiltshire Heights for taking such good care of our mum.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge how we consistently excellent standards are being upheld at all times. It's something everyone at Porthaven takes pride in.
Thank you,
Sharon


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Review from Susan G (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was only a resident at Wiltshire Heights before she passed away but I cannot praise the staff highly enough. They treated her with dignity and professionalism. I only wish that she could have stayed there a little longer.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We really do appreciate you taking the time to write such a wonderful review, Susan, at such a difficult time. Your praise and acknowledgement of how we treated your mum with dignity and professionalism will be greatly received by the team here at Wiltshire Heights. It was our honour to be able to care for your mum and her passing has been felt by us all.


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Review from Jenny T (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Wiltshire Heights have been amazing through what has been a very stressful and upsetting time. My mother had a respite stay last year and absolutely loved it. The plan was that when she needed more care than I was able to give her, then she would go back and also if I went on holiday
again, she would stay for a few weeks. Mum had been quite unwell and also had a very nasty fall a few weeks ago and was in the hospital for eleven days. I called Wiltshire Heights and they remembered us from last year. I told them what had happened, that Mum was in the hospital and that I now needed more care. The whole team went above and beyond to get her admitted into Wiltshire Heights and out of the hospital as quickly as possible. They even had the same room available for her from when she stayed last year. I have so much peace of mind knowing that she is well looked after and in a very kind and considerate place. Thank you to all the staff for looking after my lovely mum so well.

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Review from Caroline L (Daughter of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment the staff on Poppy Floor sufficiently to recognise their commitment to such high standards of care, especially in difficult circumstances. They are consistently friendly and knowledgeable - the communication is pro-active and detailed. It is so very reassuring to know my father is
very well looked after and safe, particularly over the last 18+ months when visiting has been difficult.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you very much for your kind words about our home and the team. Your fantastic feedback will be very much appreciated by the whole team.
Warmest regards,
Sharon


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Review from Tina J (Niece of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has only been at Wiltshire Heights for three months but already we can see a great improvement in her. She says she is very happy and doesn't want to move anywhere else. Right from our first enquiry, the staff have been so helpful and friendly, from guiding us through what could have been a
difficult process to keeping us informed and always being available to answer any questions, nothing seems too much trouble. We are so pleased we made the right choice, my aunt has the sparkle back in her eyes and we can relax knowing she is happy, safe and well cared for.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Tina,
Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile. It is our pleasure looking after your aunt and we really enjoy her being part of the Wiltshire Heights family.
Warm wishes,
Sharon


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Review from Harry F (Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good points - staff are helpful, kind and always amicable. You have managed to blend clinical care with day to day activities - the food is outstanding and varied. The overall feeling is that we are safe day and night makes the experience unforgettable.
The only matter that needs attention is the limited
Wifi. Telephones are sometimes out of action, people expect to be able to use modern communication. My thanks to all the staff who have treated us so well.

Reply from Sharon Adams, Regional Sales Manager at Wiltshire Heights Care Home

Harry, thank you so much for taking the time to share your personal experience and for your wonderful comments! Our Chefs take great pride in ensuring there are a variety of home-cooked, delicious meals available each day and that they are of the very highest quality.
I will certainly feedback on all of your kind words to all our team, who will be delighted to hear that their hard work is truly appreciated.
Thank you for raising the occasional issues regarding the Wi-Fi/telephones. We are aware of the situation and we have recently invested a significant sum of money to try and resolve this, alongside carrying out extensive investigations to identify the root cause. Unfortunately, this is a Bradford-on-Avon wide issue and out of our control. Please rest assured we will continue to do all in our power to try and work with the relevant parties to resolve this.
Warmest wishes
Sharon


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Review from Mary C (Respite Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in my care home at Wiltshire Heights Care Home.
The food is good and the carers are bright, especially the one who speaks to me.
We have a nice chat and I like that, I will tell all my family when I see them next time I see them.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your review of our home and your very kind comments. I will make sure the team sees your feedback.


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Review from K S (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been living at home with a live-in carer. It got to the stage where I was concerned about her wellbeing, so I called Wilshire Heights on a recommendation from a close friend. The first call to the care home was very positive and reassuring. My mother was swiftly assessed by the head nurse
on the Poppy Ward and was admitted very quickly. The nursing care has been excellent, along with the care assistance too.

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Review from Sarah T (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with dignity and care and has been well cared for and happy at Wiltshire Heights. The premises are always clean and tidy, the staff always welcoming and friendly. There are lots of activities and plenty of options of things to do outside of original activities.

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Review from Sara L (Wife of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid-19 was a very challenging time for the staff at Wiltshire Heights. The vigilance and professional approach regarding the staff to this unprecedented situation needs to be commended. My husband was well looked after, albeit for respite care over a period of two weeks. He particularly would like
to thank the male nurse responsible to his room, for his kindness and administering to his personal needs with dignity. The administration department was efficient and the reception response when you telephoned- excellent. Even though we live 80 miles away, the journey outweighs the knowledge that you are being looked after by people who care.

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Review from Anthony M (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Wiltshire Heights on 28th May 2019. I am very content here, my room is quite large and very nice. I have some of my own furniture and pictures on the walls. The food is nice and the chef often asks how I am enjoying the meals and is willing to provide what you ask for. We have a large and
nice garden with easy movement from room to garden. The staff and management are very kind and caring with a number of activities during each week.

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Review from L W (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying here nearly six months and have settled in nicely. The staff are excellent and very caring. My room is very comfortable and I have some of my own furniture, TV and music. Good selection of food. Enjoy the activities. Thank you to all staff for their wonderful care.

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Review from G K (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a new resident, I have found staff to be unfailingly kind and helpful. I have been encouraged to ask for adjustments to diet and routine, which contributes to my general health and well-being. The food is very nicely presented and varied - only the salads seem 'samey'. The dining room, lounge and
library are comfortable and welcoming. I look forward to having my bookcase and some books and pictures in due course. The courtyard areas have plenty of inviting looking seating but the flowerbeds look a bit scruffy. I feel confident that my final years will be happy here.

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Review from Mick T (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care home is excellent. They look after my father really well and all of the staff are very friendly and caring.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience - we aim to please.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Wiltshire Heights Care Home is calculated as follows: ( (344 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 391 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (2)

Charlie

Charlie Osgood

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.


Sally

Sally Bullock

Job Title: Head Housekeeper

Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.