Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 160 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.

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Care Provided by Wiltshire Heights Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Osgood (Home Manager)
  • Admission Criteria
    • Following pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wiltshire Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Wiltshire Heights Care Home Reviews (160)

Total of 160, showing 81-100
9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.867) out of 10, based on 33 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 160 reviews.

Overall Experience

  • 133
  • 25
  • 2
  • 0
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Date Published

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Review from W D (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a hard journey to make the decision to move a loved one into a home. Wiltshire Heights Care Home has made it so much easier. My dad is well looked after, happy and most importantly cared for with a lot of love and respect. He's seen and appreciated for the wonderful man that he is, not just
another old man struggling with dementia. For that, I am extremely grateful and can finally feel at peace with our situation.

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Review from Gillian T (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in a week before the first lockdown, so my experience of Wiltshire Heights has sadly been through a year of rules and regulations due to the pandemic. Wiltshire Heights has been totally professional during this period, keeping residents and staff safe from the virus. The communication
has been excellent, keeping me up to date with Mum's health and well-being. The staff have been innovative in their activities and entertainment for the residents. It has been an extremely difficult time and I have nothing but admiration and praise for the staff at Wilshire Heights.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What a lovely review - thank you for sharing your experience. The last year hasn't been easy but my team have pulled together, as always, to ensure our residents remained happy, healthy and engaged and we're looking forward to getting back to normality shortly. Best wishes.


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Review from Emma V (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wiltshire Heights is a very special place. The staff are very caring and look after my mother very well. It has a lovely garden which residents care use at any time. The general atmosphere is very cheerful and friendly, and the staff are always there to help. According to my mother, the food is very
good too! During this pandemic, it has been really reassuring to know my mother is being looked after so well.

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Review from J B (Niece of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Wilshire Heights Care Home to be professionally run, with warmth and humour. The meals are excellent and staff help to cater for individual preferences. Throughout the pandemic, they have courteously been strict to ensure all the correct safety procedures are followed, and thus kept
the residents ultra-safe. They have kept them entertained too - thank you all.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your review of our home - we really appreciate you taking the time to share your experience of Wiltshire Heights, which I will pass onto my team.


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Review from H S (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made the difficult transition from Dad's own home to the care home easy and comfortable for him and his family.

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Review from Mary H (Daughter-in-law of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had to move recently when her previous care home closed, at very short notice. She was naturally very upset and anxious about moving. But we had heard very good things about Wiltshire Heights and we were all so happy they could accommodate her. The moving process was handled with great
efficiency and also great sensitivity. My mother-in-law is settling very well and has nothing but praise for the staff and all the facilities.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such a glowing review - it's been a pleasure to welcome your mother-in-law into our home and we're really pleased that she has settled in so well. Warm wishes, Sharon.


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Review from Alan B (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Wiltshire Heights care home for two and a half months. During that time, we have found the staff to be extremely kind, caring and competent. They are always available and ready to answer and questions and queries we might have. We have particularly appreciated the time and
effort that they have put in to facilitate Zoom calls and safe visits, during the Covid lockdown.

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Review from Barbara P (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Wiltshire Heights after she fell and broke her arm. I have to say that she had excellent support whilst there. She felt very happy there, regarding care and the friendliness of the staff.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your sharing your experience of our home, I will ensure to pass your kind comments onto my team. Warm wishes, Sharon


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Review from Ruth A (Niece of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt came to Wiltshire Heights for respite after a fall. When she entered the home, her confidence was at an all-time low. The whole family was extremely concerned that she wouldn’t recover her mobility or be able to live independently again, as she wished. Over six weeks, the staff and activities
rebuilt her confidence and encouraged her to be more mobile. On the first day, she phoned me to say she’d been doing indoor netball (from a wheelchair). Before entry, the staff paid particular attention to what she liked doing and encouraged her to join in with community activities, so that she engaged with the other residents. By the time she returned home, there was a remarkable turnaround – she was happy, relaxed and had learnt exercises that she still practices every day.

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Review from Sheila P (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wiltshire Heights immediately gave us a feeling of homeliness, comfort, and care. I've always received good, clear and detailed information about Mum's condition and she has always appeared to be well cared for and comfortable. Mum arrived at lunchtime and her food looked very appetizing. I feel very
confident that she will continue to receive the best care. Yes, it's expensive, but that is partly an issue that successive governments have failed to deal with.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for reviewing your experience of our home - we're really pleased that you've had such a positive experience and it's been our pleasure to look after your Mum. Best wishes, Sharon.


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Review from Nick A (Nephew of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt expressed a wish to go into Wilshire Heights following a fall. Your person was extremely helpful in arranging her admission, guiding us quickly through the process and putting my aunt's and my concerns, about respite care for a mentally agile but physically vulnerable 92-year-old, at ease. My
aunt felt well cared for during her stay and feels she can go back at any time - although she now wants to live at home. The only issue you could consider is improving the mobile phone connectivity in the rooms or improving the connectively of the wireless landline phones you use. My aunt also asked if it was possible to dress here earlier, but I am not clear if she raised this with yourselves first which she should have done.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words - we're delighted that your aunt felt well-cared for during her stay and we look forward to welcoming her back if she ever needs us. Best wishes, Sharon.


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Review from Nick T (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wiltshire Heights for several months and has settled in well. The staff are friendly and well-motivated and the facilities are excellent. I have been impressed by how the management of the home, have coped with the challenges of the Covid pandemic and have carefully
and successfully balanced the demands of safety, against the need for visiting access.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such lovely feedback. I am always proud of my team and never more so than over the last year, so it's rewarding to hear that others are impressed by their dedication too. I will pass on your comments which I'm sure they'll be very happy to hear. Best wishes, Sharon.


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Review from Sue B (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were very apprehensive as we dropped Dad off for respite care for the first time during the lockdown. But the professionalism and the empathy the staff displayed, allayed our concerns and anxiety. They were proactive in making everything right for Dad. He was recovering from a bad back
and the team went out of their way to make the room comfortable for his short stay. Dad enjoyed the library room and reported back that all the staff were friendly, attentive and caring. He attended a birthday party for another resident who was celebrating 100 years. His 3-week stay - that he had been dreading - went by very quickly under the superb care of the staff team. And the management team were happy to keep my sister and I informed about how he was doing during a period of lockdown when we were unable to visit at all. Overall, it was a very positive experience.

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Review from H W (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, at 97 and after a fractured hip operation, reluctantly became a resident at Wiltshire Heights Care Home in May 2017. She was depressed and in low mood having lost her husband, home and friends. With gentle, dignified care, Wiltshire Heights soon restored her old cheerful self. She continued
in good health, enjoying the excellent food, beautifully presented at restaurant standard. She soon settled into the lovely accommodation. The activities team introduced her to a varied range of new experiences and frequent special occasions which she thoroughly enjoyed. But what makes Wiltshire Heights beyond 'outstanding' is it's excellent and inspiring manager who leads her 'family team' by example, and the wonderful care staff who quickly became my mother's friends. They actively sustained both her physical and mental health. While usually a happy person, her developing dementia sometimes made her difficult, but her carers always managed to bring her back to her old self. They celebrated her 100th birthday with her in lockdown and the family joining on Skype, making a memorably happy occasion. I will always feel indebted to those who gave such exceptional care to my lovely mother during her final days and hours.

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Review from Jonathan O (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb level of service. Mum is treated with kindness, patience and understanding, which is particularly admirable as often she can be rather challenging and demanding. Thoroughly recommend Wiltshire Heights to anyone.

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Review from Julie B (Cousin of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the help, care and assistance that we have received in placing our relative into Wiltshire Heights. They have made her so welcome and she has settled in really well. The peace of mind knowing that our cousin is safe is priceless.
The staff have been extremely helpful
in so many ways to ensure that the transition has gone as smoothly as it could have, especially given the current Covid situation.
Our cousin is already looking so much better, enjoying the good food and numerous activities that the staff put on.
Thank you so much!

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Review from A H (Wife of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the care my husband had for his fortnight's respite. I will be hoping he will be able to stay at Wiltshire Heights again in the near future. I felt that I could relax myself knowing he was quite happy and settled well.

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Review from B B (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother went to live at Wiltshire Heights we have been delighted with the care and kindness that she has been shown by the wonderful staff and carers. My wife and I visited very regularly before the recent crisis and the friendliness of the whole place is a constant reassurance. At the
height of lockdown, my mother had to go to hospital. This was handled efficiently and swiftly.

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Review from Martin (Son of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care and kindness that my mother has received at Wiltshire Heights. In addition, I have been impressed with how the care home has handled the consequences of COVID-19.

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Review from A F (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently moved to Wiltshire Heights after a sudden deterioration in her dementia. The home is a lovely environment with lots of appropriate activities to stimulate her.
It is clean, welcoming and a home from home. They have maintained great communication during the Covid-19 pandemic and enabled
tea parties through FaceTime etc - really happy with the home.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Wiltshire Heights Care Home is calculated as follows: ( (344 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 391 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (2)

Charlie

Charlie Osgood

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.


Sally

Sally Bullock

Job Title: Head Housekeeper

Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.