Review from Marina W (Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay for 2 weeks.
Strange at first but met some very nice clients and got on well with them.
I thought the idea of 2 lounges very good for the TV or for a quiet hour in the other one, a very relaxing experience.
Also a brilliant idea of being able to have breakfast at a very good time,

no hassle at all.
I hope this is of some help.
Thank you once again for my stay at Wiltshire Heights.

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Review from Martin (Son of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience

My Mum spent two weeks of respite at Wiltshire Heights while I was on holiday and everything was first class. The introductory session regarding care package was extremely extensive, and several topics such as visits from a nutritionist, following up x-ray and eye test appointments were followed up

during this time, which was above and beyond what was expected. The food and activities were great, and Mum also saw a hairdresser and chiropodist during her stay.
Would have no qualms about her going back for more respite in the future.

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Review from Michael H (Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience

Spent 2+ weeks - respite care. First visit. Delighted with experience, was nervous on decision but immediately made to feel very welcome by management and staff and this continued throughout my stay. Keep up the excellent and invaluable service. Thanks.

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Review from M C C (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience

Wiltshire Heights is a welcoming and well looked after care home. All the staff are friendly and professional and seem to genuinely care about the residents. This view is endorsed by all those who have visited my mother.

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Review from Michael H (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

This is a wonderful modern home which actually feels like home. The care my mother receives is always professional around the clock and delivered by friendly dedicated staff. Our Labrador is welcome on the premises and I even get told off by the residents if I don't bring him along! I cannot recommend

Wiltshire Heights too highly.

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Review from E F (Sister of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

Wiltshire Heights is a smoothly operating, competent and professional organisation which puts clients at the centre of all decisions. The staff are very supportive of my sister and have taken great pains to understand and meet her needs. They observe and are able to inform me about her current health

and emotional condition. The home was able to help us look after visiting relations from Devon, organising a buffet lunch and a private dining space. I feel that personnel whilst caring totally for my sister, are very supportive and compassionate to us, her relatives.

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Review from P P (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience

No complaints.

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Review from Susan H (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

The home was very caring.

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Review from Tim O (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience

My mother has settled well and often said how kind the carers are. She says she is never bored and there are lots to do. The family feel welcome when visiting and the atmosphere calm. Referral to her GP, when required, has been prompt and appropriate which has reassured us.

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Review from Amanda (Daughter of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience

Quality & care my father has received allows our family to sleep at night. We breathe a sigh of relief knowing that my father is safe, warm & cared for as a human being with dignity.
It's a hard road my father is travelling down, to see that the staff engage, laugh & share time with is important, they

know him perhaps not as he was but how he is now. I see the genuine friendliness & love they have for him.
If there is a need for anything medical they are professional never taking anything for granted when responding to health issues.
Excellent at keeping the family updated & so good at guiding us through the stages of this condition.
I can see a genuine commitment & shared attitudes to the well being of my father ..............
The rooms are a good size with excellent ensuite bathroom facilities, the rooms are warm & decor of a high standard.
The communal areas very good most afternoon the "Big Movie" is put on which is enjoyed, plenty of actives & trips.
Excellent all round.

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Review from A G (Daughter of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience

Home from home with very supportive and friendly staff and managers. They have helped us through a hard time and continue to do so with first class service

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Review from D T (Daughter of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience

I have piece of mind that Mother is in a safe, caring and stimulating environment. The activities are particularly helpful in maintaining her mental wellbeing. We are always welcomed by staff whenever we visit. The common lounges are essential to seeing visitors in a room that is not a bedroom maintains

dignity.
Our Mothers room is not large but she has easy access to a garden area. The garden has improved since a gardener has been employed, as it is not reasonable to expect the activities staff to have the knowledge and resources to maintain an appealing looking garden.
We appreciate the options Mother has to go on outings in the minibus .
When she has been feeling unwell staff have been very considerate and caring. Easy access to the Doctor and Nurse are important so her concerns can be addressed promptly and anxiety reduced.
The Manager is very approachable and accessible for relatives to raise issues .She has raised the standard of care since Mother took up Residence.

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Review from A H (Wife of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

This care home was very caring in all ways. The whole staff became my friends as I visited my wife frequently. I could not have wished for a better environment for my wife in her last months.

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Review from Pam H (Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience

I have been very happy during my stay.

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Review from Sharman F (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

Our mum went into the home in March as, being nearly 97, she was very frail. She had not wanted to leave her home but the excellent food, wonderful care and entertainment she could join in meant she was happy to be there. She liked her room which was light and comfortable and joined other residents

to eat and at other times.
Her care could not have been better so her last few months were comfortable and she was safe and well looked after.

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Review from Gill H (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience

We have been delighted with the way in which my father has been welcomed to the home.
He is 93 years old and had to travel from Australia to join us in England. He settled in immediately and has often told us how wonderful the staff are and how kind they are. We visit dad regularly so we can see for

ourselves that this is the case. He looks ten years younger, is eating very well and is obviously content. Thank you to all.

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Review from Audrey S (Sister of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience

I have emailed reviews in the past. Excellent service where the standard has not dropped during this period.

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Review from B G (Wife of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience

Very pleased with the home, my husband has settled very well. Only a slight problem is that there are too many spicy main courses. Would prefer the English cooking that he is used to.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to review our lovely home. I'm pleased your husband is settling well. Thank you also for your feedback about the menus. There are a variety of menu options available in addition to the main menus, including lighter bites and snack menus.

We also try to incorporate individual preferences with input from residents and relatives so I am more than happy to discuss this further with you to see how we may be able to improve the dining experience for your husband. With warm wishes, Sharon

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Review from Peter S (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience

We have found this an excellent care home, which though expensive, is good value for money. The staff are good and always friendly and seem well trained. Most are local and nearly all are regularly employed staff not agency, only sometimes do we see an agency worker. At our last care home, most staff

were agency, often with poor English while the management 'hid' in their offices - this is not the case at Wiltshire Heights. My father's mood improved considerably after moving in and he is very happy there. The rooms are large, the corridors wide, the whole place has the feel of a luxury hotel. The activities programme is large and varied, my father has always been too shy to socialise much with other people and has come to enjoy many of the events, entertainments or trips out.
We fully recommend this care/nursing home.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Such a wonderful review and kind words. On behalf of the whole team at Wiltshire Heights, thank you. Warm regards, Sharon.

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Review from Sarah B (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident in Wiltshire Heights from August to December 2016 having moved her from another care home. The staff at Wiltshire Heights are excellent. They are friendly, professional and treat the residents with care and dignity. The manager knows her staff really well and runs the home efficiently

and compassionately. When my mother passed away at the home in December we could not have received more kindness, better end of life care and support. It was excellent.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights and such a personal one at that. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Sharon.

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