Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 160 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.

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Care Provided by Wiltshire Heights Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Osgood (Home Manager)
  • Admission Criteria
    • Following pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wiltshire Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Wiltshire Heights Care Home Reviews (160)

Total of 160, showing 141-160
9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.867) out of 10, based on 33 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 160 reviews.

Overall Experience

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Date Published

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Review from J G (Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful - Lovely atmosphere. Kind staff and always willing to help.

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Review from R A (Daughter of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are thoughtful and caring and provide excellent care.
Mum has very comfortable room. I am impressed by the quality of all aspects of the home particularly the social activities team and the very attractive dining room. The menus are well thought out and tempting for poor appetites. The
whole ethos of the home is for residents to see it as their "own home".

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Review from K H (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after. There are a variety of activities should she wish to participate. The staff are very friendly and answer any questions I might have. The food looks very appetising.

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Review from Toby M (Son of Resident) published on 7 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care that my mother receives and the friendly reception I always receive when visiting. My mother has said that she is looked after very well which is high praise from her. She does complain about the timing of when she is given her medication, the time it takes for
the bell to be responded to and about the food. However, I have not any concrete evidence that supports this and admit my mother does like to have something to complain about.

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Review from Roger S (Husband of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter (a local physiotherapist) and I moved my wife from another local home after 4 years, as the standard had slipped considerably. Despite many forebodings, the move has been totally successful despite her Parkinson's having progressed significantly over the last few months. The attitude and
care of all the staff have been excellent and they have really got a grip of her associated problems and we both feel confident at all times. The manager has turned around a newish home which initially had a poor reputation and in conjunction with an excellent team she has gathered around her, has turned Wiltshire Heights into a first class place.

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Review from Fiona T (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Wiltshire Heights Care Home for 2 ½ years with Alzheimers his condition has increased each month with varying issues. The staff are very caring and supportive to my father. He is safe and contented in the home. I am very pleased with the care my father receives it's such a relief
not to have to worry. During the last month dads, condition changed further and management were involved as some changes were needed. This was handled so well with speed and dignity.

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Review from Jerry B (Husband of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved my wife to this loving and caring home. Every member of staff who I have met gives 100% of their time to their allotted duties, (most impressed.) I am not at the stage of needing their care. BUT . I would like to go on the waiting list if I needed it.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words Jerry. I will make sure the team are made aware of your praise for them. Very best wishes, Sharon


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Review from G D (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- Since the new home manager was appointed earlier this year, the home has been transformed.
- Care staff of a high standard, including activity ladies, and all other staff.
- Good, relaxed atmosphere amongst staff and residents.
- Right ratio of carers to residents and very rarely bank/agency staff.
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Food of a high standard, although rather a lot of cream.
- Only downfall is the mini bus allocated to Wiltshire Heights/ Cheltenham. A suitable heavy good driver has still not been found. Local trips would make such a difference to the residents, especially over the summer.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your review of our home. It's great to see that the positive changes that have happened in recent months are well received. Best wishes, Sharon


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Review from Gillian L (Daughter of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the house manager for her kind and compassionate management of the home. Her team are a credit to her. The staff go out of their way to help. The nurses were so kind to my mother and made her comfortable. The chef took her menu to her and continually made sure she had the meal
she would enjoy. Sadly, my mother has just passed away. But I send heartfelt thanks to Wiltshire Heights for making her end of life very comfortable.

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Review from Brian G (Resident) assisted by family/friend published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all departments.

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Review from Heather C (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Wiltshire Heights for about 20 months. She felt more at home there, than any other place. The staff didn't just treat her as a resident, they made the effort to really get to know her and connect with her; they played her favourite games, ran her bath to her preferred temperature,
looked after all her medical requirements and best of all, they would have a laugh with her. When she died, they cared for her as though she was one of their own personal relatives. It was more than care. They treated her with love and professionalism.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Dear Heather, thank you for sharing this very personal experience. Your feedback will be shared with the whole team and I know it will mean a great deal to have such wonderful praise for their care. With warm regards, Sharon


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Review from David H (Son of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with Wiltshire Heights.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I'm delighted you feel that way David - thank you for sharing your experience of our home. Best wishes, Sharon


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Review from Porthaven (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reached a stage where my adopted mother could not longer cope with living in her own home as a family we decided she needed full time assistance but not care. Having looked at several other "homes" Wiltshire Heights appeared to be the the ideal solution. Although still fiercely independent it
was with great hesitation coupled with an element of reluctance she agreed to come here for a 2 week holiday, after just over one week she felt so safe and cared for that she made the decisions herself to make this her new home. A great relief for us as a family and so good to see her happy living on the residential floor which beautifully furnished with her every need catered for, all round a satisfactory end of a difficult situation.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

It's not all that unusual to find some people feel this way but they usually settle in to their new environment very quickly, as Mum has. I'm sure this scenario resonates with many others in similar circumstances so thank you for sharing your own personal experience so frankly. Warmest regards, Sharon


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Review from I V (Granddaughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad came into Wiltshire Heights from hospital. The transformation in him has been remarkable. The environment, food, activities and staff have all equally contributed to his amazing recovery.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights. I know the team thoroughly enjoyed looking after your granddad and continue to wish him well in his further recovery at home. Best wishes, Sharon


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Review from Gina L (Power of Attorney of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called in to see this care home not long after it opened. I was made welcome and shown around.


When I had a client in need of respite I took her to see Wiltshire Heights. She loved it and stayed very happily for a couple of months.


I have always been welcomed by the staff, the residents have

always been clean and happy. The food is excellent.


Will certainly use Wiltshire Heights for clients in the future.


Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights. I'm so glad we were able to help your client and we look forward to being of service in the future should the need arise.


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Review from Richard S (Relative of Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my relative on a couple of occasions it was clear to see that the care being given was of an excellent standard. The home facilities are of a very high standard and clean. All of the staff are very friendly and nothing is too much trouble. Overall a very welcoming home and I certainly
wouldn't hesitate to recommend this home to friends and family - I score the home 10/10.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Dear Richard, thank you for sharing your experience of Wiltshire Heights. I will make sure the team receive this wonderful feedback. With best wishes, Sharon


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Review from V W (Daughter of Resident) published on 6 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the Wiltshire Heights care home at short notice for a period of respite care. She needs a lot of help and support with her day to day needs. The staff have welcomed her and been exceptionally kind and caring. My mother has described them as 'loving'. We could not have asked for a
better environment or service.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you and warm regards, Sharon


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Review from C B (Daughter of Resident) published on 21 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in extremely well at Wiltshire Heights. The staff are very friendly and helpful. Food is excellent. Cannot faulty the care home at all.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to review Wiltshire Heights. It's great to hear such positive comments which I will ensure are passed on to the rest of the team. Best wishes, Sharon


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Review from E H (Husband of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind comments. I'm extremely pleased to hear you are happy with our services and have passed your comments on to the team. Warm wishes, Sharon


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Review from Sarah R (Daughter of Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that mum has settled so well at Wiltshire Heights and talks very highly of it. The staff are very competent, friendly, show kindness and empathy to her. The home is of a very high standard and has a luxury hotel feel about it. It is a very peasant environment to visit as well and I
always enjoy my visits and am made to feel welcome.
A lot of activities and entertainment are provided for the residents. The food is of an excellent standard. Having a dedicated residential dementia floor is a real plus point which I hadn't seen in other homes I had visited. As well as having free use of the spacious rooms and their floors, the residents are taken to other floors for events and activities and to the main garden area.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Wiltshire Heights Care Home is calculated as follows: ( (344 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 391 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (2)

Charlie

Charlie Osgood

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.


Sally

Sally Bullock

Job Title: Head Housekeeper

Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.