Bourley Grange

2 Bourley Road, Church Crookham, Fleet GU52 8DY
Submit a Review
9.8 75 Reviews
  • Bourley Grange, Fleet
Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green space and countryside.

The dedicated team works hard to deliver a full range of specialised care in one home, including residential, dementia and nursing care.

The home is organised into four self-contained households, each with its own lounge, dining room and specially trained and allocated team. The large, beautifully landscaped garden has wheelchair accessible pathways, raised flower beds and an allotment for residents who enjoy growing vegetables.

Show Bourley Grange on the Map

Care Provided by Bourley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Racquel Merdegia (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,715
    • Self-Funded Residential Dementia Care from £1,835

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bourley Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bourley Grange.


  • Parking

  • Private car park at the front of Bourley Grange for visitors and guests.


Bourley Grange Reviews (75)

Total of 75, showing 1-20
9.8

Bourley Grange has a Review Score of 9.8 (9.837) out of 10, based on 18 reviews in the last 2 years. Over all time Bourley Grange has 75 reviews.

Overall Experience

  • 53
  • 21
  • 1
  • 0
  • 0

Date Published

75
7
10
18
57

Review from Dennis W (Relative of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Birthday lunch was excellent with the tables beautifully laid in the Cinema Room. The food was very tasty as always and the cake a fitting finale to a lovely meal. The team worked very hard to make it a memorable family time.

Reply from Jenny Walker, Home Manager at Bourley Grange

Tthank you very much for taking the time to leave us feedback about your experience.
At Bourley Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bourley Grange for four months. She has Alzheimer's and can be very confused at times. However, the staff at Bourley Grange have got to know her very well and can manage her condition with great kindness, expertise and humour.
I had looked at many care homes across
the area and found nothing that met the happiness emanating from the environment here. There are many fun activities that family can join in with as well as activities for Mum during the day. The cleanliness of the home and Mum's room and clothing is excellent.
The food and presentation of meals are so important for residents' dignity and this has really impressed us. My mother is eating beautifully presented and varied food (and snacks which I enjoy too on visits!)
The staff are welcoming to family and build relationships with family too.
Mum has settled really well. The individual care plan is well constructed to meet her needs and I am delighted and relieved she is there.

Reply from Jenny Walker, Reviews Team at Bourley Grange

Thank you very much for taking the time to leave us feedback about your experience. At Bourley Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bourley Grange is a welcoming environment.
They listen and take action quickly on any raised issues.
The facilities are homely and comfortable.
They keep relatives informed of ongoing events through various means.
With the mixed nationalities of staff, we have had occasions where conversation has
been confused/lost in translation between staff and resident.

Reply from Samantha Debenham, Reviews Team at Bourley Grange

I am pleased to read you find Bourley Grange to be a welcoming environment and that you feel the home will listen and take action. I would like to thank you for sharing your concerns and feedback. We understand the clinical nurse manager has responded to you directly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter-in-law of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is so happy and we have such peace of mind. We looked at many care homes and without question, Bourley Grange ticks all the boxes and more.
The atmosphere is homely and caring and you feel happy visiting. The activities are fun and stimulating for the residents. The gardens are large
and well-kept and provide excellent outside space to enjoy and walk around. The home admissions advisor and her team have been so welcoming to us as a family and we know my father-in-law is in safe and caring hands. (And the food and food choices are four-star).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly three years and although not able to attend all the activities available, has been well looked after.
The facilities are first-class and the staff are very helpful and very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Wife of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled well in the home and enjoys the outings and activities. The care is first-class. I feel the care team know and understands all his needs. They are always welcoming to relatives and friends and encourage our participation in events. It is great to be able to join a partner at any
lunch or dinner time. The ambience of the home is very positive and uplifting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Krish M (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for eight months now. Before becoming a resident, she had been living on her own with just twice daily carer visits. She was sitting all day watching TV and surviving on microwave meals. Since becoming a resident, she has daily stimulation virtually all day and every day, she
has a close group of friends, the food is exceptional and the care she receives is more exceptional still. The staff are the jewel in the crown of this home and their recent award of "care home of the year" is a fitting tribute to them. The home is purpose-built on two levels and is light and airy with a lovely garden to walk in during the summer. All the fixtures and fittings are of a high quality. Activities and trips out are constant and extremely well supervised. There is professional nursing care available, should it be necessary, and all the residents are constantly monitored. Mum has responded so well to being a resident here. I wouldn't hesitate to recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home!
I visited all the ones local to me and this stood head and shoulders above the rest from the initial visits alone.
My mum has been there six months now and they've consistently delivered top-notch care not just in ensuring Mum remains safe and healthy but in the way they achieve
that.
All the staff are caring, friendly and welcoming to residents, visitors and each other, there is a wide variety of events planned month to month (both within the home and trips further afield), the grounds are lovely to walk around, the building layout is divided into neighbourhoods with their own nurse station, dining room and lounge and the food is outstanding. Also, just as important is that my mum has a group of new friends who all socialise together and look out for one another.
A lot of other care homes I've been to are impersonal but this one genuinely feels more like a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor R (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say that the new app is really great. I can see what Mum is joining in with and it’s so lovely to see photos of her enjoying herself. This means a lot to me, especially because I don't get to see her that often (as I live 3.5 hours away by car).

Reply from Jenny Walker, Reviews Team at Bourley Grange

Thank you very much for taking the time to leave us feedback about your experience. At Bourley Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team If you would like to provide us with any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you.Many thanks the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Son-in-law of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to three members of staff, in particular, for their care and hard work, they and everyone involved in making every event for residents and families to enjoy and be part of a great success.
All of the staff show commitment and care for the community they have at Bourley Grange.
Thank
you all.

Reply from Jenny Walker, Reviews Team at Bourley Grange

Hi Andrew, thank you very much for taking the time to leave us feedback about your experience. At Bourley Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V I (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful and appreciative of the wonderful care and kindness given to Mum by all the staff- we couldn’t have wished for her to be any better looked after in every way. The many events, recreational activities and fantastic food, all of which she really enjoyed, greatly improved her well-being
and frame of mind.
Thank you to you all.

Reply from Jenny Walker, Reviews Team at Bourley Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Bourley Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Bourley Grange for respite following a hospital admission and a couple of falls. She needed to regain her confidence in getting in and out of bed. The team looking after Mum have been caring and supportive in every way. The clinical team have provided feedback on her progress when requested.
Mum can now get in and out of bed. The staff have encouraged Mum to join in social activities and I have always been made welcome. I would be happy if Mum ever wanted to make her home there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo H (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s never going to be easy making the tough decision to place your parent in a care home. My mother lives with Alzheimer’s and after viewing many residential homes, my mind was made up instantly upon walking through the doors to Bourley Grange Care Home. The light and airy environment together with
its modest scale, comfortable communal areas, en-suite bedrooms and wonderful garden just made it feel so right for Mum. Mum has been a resident for nearly a year now and I cannot fault the love and care displayed by the staff, the support for family members and the genuine feeling of being part of one big family. There are daily activities and minibus trips suitable for the residents' needs. Parties for friends and family and external entertainment are regularly provided. The food is very good too! I feel incredibly reassured that Mum has settled at Bourley and responds so well with the positive, upbeat team of staff. I would certainly recommend Bourley and so pleased that Mum and our family are part of it too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison N (Sister-in-law of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had lunch with my relative, and it was lovely. It was hot, and the breast was homemade. The staff were so attentive and helpful. Nothing was too much trouble. Bourley Grange is a super place, clean, airy and light. A lovely place to live. I know my relative is well cared for and hopefully content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth S (Sister of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly welcome always greets me when I visit Bourley Grange. The staff are kind-hearted, caring and treat their residents in a respectful manner. Lots of activities are available for the residents to take part in and beautiful gardens for them to enjoy when the weather permits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son-in-law of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities at Bourley are very good. They are friendly and helpful and very caring. Would not hesitate to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Bourley Grange Care Home. The food is great and the staff are really friendly and helpful. My mother has settled in well and is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma W (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team at Bourley Grange enough for the incredible love and care they have given to my dad and to me and my family during his time with them.
I cannot express enough in words how amazing and wonderful I have found each and every member of staff at Bourley Grange, they really are an
incredible team. I will miss seeing them all so much and I am ever so grateful that I found Bourley Grange and that my dad spent his last few months there.
A special thanks to one member of staff in particular, for the warm and friendly welcome we first received on enquiring and visiting the home and to another staff member, there just isn’t a word that I can use that would credit her enough, she has been absolutely amazing, an incredible person.
I wouldn’t hesitate to recommend Bourley Grange in a heartbeat, it is more than just a care home, it is a home and felt so much a home to me and my family, a truly wonderful place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne E (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the care our father received at Bourley Grange. All the staff were very gentle, thoughtful and respectful. Our father felt well looked after and we felt we had made the best choice for what turned out to be his last days. Many thanks to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie N (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum initially went to Bourley Grange in June 2022 for 4 weeks of respite care to cover family holidays. She settled in very quickly. All the staff are so friendly and caring. The whole care home is very clean and welcoming. The food is of a high standard. The gardens are very well kept. Lots of outings
to go on, and all sorts of things going on to entertain the residents. All in all, we can't find any faults. Mum's respite care came to an end, and she is feeling so much at home she has decided to stay!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Bourley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Bourley Grange is calculated as follows: ( (183 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourley Grange is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Racquel

Racquel Merdegia

Job Title: General Manager

I’m a trained nurse and have a passion for delivering high-quality dementia care and end of life care. I’ve been a care home General Manager for over five years and can’t imagine doing anything else, I love what I do. Care UK puts residents at the heart of everything – something that echoes my values and care ethos. 


We’re a closely-knit team at Bourley Grange; residents and colleagues are like one big family. I enjoy guiding the team to do their best work, modelling great care and even providing hands-on care whenever the team needs some extra support. 


In my free time, I enjoy travelling and getting out into nature. I also do some voluntary work, and I get a huge buzz out of raising money for good causes like the Alzheimer’s Society. I even did a skydive to fundraise for them!


Frequently Asked Questions about Bourley Grange

What types of Care is Bourley Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bourley Grange provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Bourley Grange have?

There are 60 Single Rooms.

What are the Facilities & Services at Bourley Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourley Grange to the centre of Fleet?

1.5 mile(s) as the crow flies, distance by road may be significantly further.