Bourley Grange

2 Bourley Road, Church Crookham, Fleet GU52 8DY
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9.8 75 Reviews
  • Bourley Grange, Fleet
Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green space and countryside.

The dedicated team works hard to deliver a full range of specialised care in one home, including residential, dementia and nursing care.

The home is organised into four self-contained households, each with its own lounge, dining room and specially trained and allocated team. The large, beautifully landscaped garden has wheelchair accessible pathways, raised flower beds and an allotment for residents who enjoy growing vegetables.

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Care Provided by Bourley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Racquel Merdegia (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,715
    • Self-Funded Residential Dementia Care from £1,835

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bourley Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bourley Grange.


  • Parking

  • Private car park at the front of Bourley Grange for visitors and guests.


Bourley Grange Reviews (75)

Total of 75, showing 21-40
9.8

Bourley Grange has a Review Score of 9.8 (9.837) out of 10, based on 18 reviews in the last 2 years. Over all time Bourley Grange has 75 reviews.

Overall Experience

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  • 21
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Review from Edward W (Respite Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife spent two weeks respite care with you and was very happy with the care received. She found the staff friendly, helpful and attentive. She thoroughly enjoyed the attention and was very well cared for at all times, the outing were a special delight for her. On her return home, she took great delight
in telling us how much she had enjoyed her stay and would have no qualms about any future return stay.

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Review from Simon L (Son of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent some two months at Bourley Grange for a respite stay. Her nursing care was excellent - very attentive and supportive. The staff were always cheerful and very helpful to both visitors and guest patients alike. The ensuite accommodation was of a high standard, providing welcome privacy,
whilst the communal areas, dining areas and gardens, also of a very high standard, gave ample scope for social interaction. I would highly recommend Bourley Grange to anyone requiring a respite stay or for that matter a nursing home for the long term.

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Review from K W (Daughter of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last month of my mother's life, she was made as comfortable as possible within her surroundings.
The staff demonstrated care and compassion whilst maintaining my mother's wishes and dignity.
The appropriate agencies were consulted as and when required. Any advice was actioned, including
the changes to medication, diet and general care procedures. I, as next of kin, was able to visit at any time of the day and night. The staff readily liaised with me and kept me informed of any changes of condition, advice from other professionals and her daily food consumption. The staff demonstrated their compassion for my mother and myself when the end of life came. They all, including the management team, paid their respects in a dignified and caring manner, for which I and my family were deeply touched and will be forever grateful to them all.

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Review from Lesley B (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning of 2020 I knew the time had come to find a caring and loving residential residence for my Dad. Having visited a few local homes I chose, what was then, Gracewell of Church Crookham and have not looked back since then. This was the start of the pandemic and it was lockdown everywhere.
This meant I was unable to visit Dad which was very hard for both of us, especially Dad as I had seen him regularly. I was helped with this by one very caring member of the team who pushed to get me enhanced visit status. In June of this year my Dad turned 100 years of age, a truly great milestone. What is now Bourley Grange pulled out all the stops for his celebrations and made it something we will never forget. It gives me great peace of mind leaving my Dad somewhere that I know he is safe and cared for which means the world to me! Thank you.

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Review from Linda T (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Bourley Grange in October 2021. Mom’s general health has improved immeasurably and she has put on nearly a stone in weight! The pressure ulcer that seemed impossible to cure was gone within 6 weeks! It had only been getting worse previously. I honestly believed it would never repair.
This I put down to the care, thought, monitoring and excellent diet from which she’s benefitted at Bourley Grange. When residents can’t eat their meals and several cannot, the staff don’t just ‘deliver meals to them in bed’ and then ‘collect the untouched plates an hour later’, as had been Mom’s prior experience. They sit with the resident, demonstrating incredible patience and both encourage and help them to eat as much as possible.
Every team member: leadership, reception, admin, activities, catering, cleaning and the most wonderful carers, truly demonstrates care, tolerance and love towards all residents. This doesn’t happen everywhere. I recommend Bourley Grange without reservation.

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Review from S W (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 8 weeks at Bourley Grange for respite and rehab after a fall. The staff did all they could to welcome her and help her settle and were very friendly and helpful. There are plenty of activities every week for people to choose from, organised with great energy and enthusiasm.

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Review from Teresa H (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went for her first respite stay during the Easter holidays and we had been quite worried about how she would settle but Bourley Grange and its staff were amazing. She went back to stay for another month in May and she had a fabulous time there. The staff are so caring and thoughtful and nothing
is too much trouble including trying to find someone who could do Irish dancing to come into the home for her! She was not well for one day that she was there and the nurse called me to discuss her health and to let me know that she had been put on antibiotics; their dedicated care for each resident is wonderful and very reassuring. The food is amazing and the staff go to great lengths to help the residents enjoy an array of exciting activities. My mum will definitely be going back!

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Review from George S (Brother of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Afternoon tea and mother's day social get together. First-class in every aspect.

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Review from Louise (Daughter-in-law of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Gracewell a week ago. It wasn’t something he was looking forward to, he’d have rather stayed at home. However, from the moment of initial enquiry we have found the staff at Gracewell to be genuinely caring, friendly, positive and accommodating. It seems they have done as
much as they possibly could to make the transition a smooth and happy one. And it’s worked! I know we’re only a week into it, but my father-in-law is delighted with how it’s all gone, he says the food is delicious, the carers are all wonderful, he enjoys looking out of his window, chats to the gardener (and the gardeners dog!)... and all this positivity is just in the first week whilst he’s in Covid isolation. Next week, there’s even more to experience as he meets the other residents and joins in the activities with them. Thank you to all the staff that have made what we thought would be a difficult transition into an enjoyable one.

Reply from Racquel Merdegia, General Manager at Bourley Grange

Gracewell of Church Crookham appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father-in-law has settled in well.


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Review from David A (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely anxious about moving dad into a care home but have no regrets about this move. The attention and level of care he has received has been excellent and dads very happy. He loves the food and his room is also very clean and the staff are very friendly and are genuinely interested in the
residents' welfare.

Reply from Racquel Merdegia, General Manager at Bourley Grange

We believe our carers at Gracewell of Church Crookham go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Brett (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely environment for residents with a modern approach to care. Smaller households mimic a family setting where residents can lead their own life and are encouraged to do so. There is a residents committee so they have a voice in suggesting what they would like to see or do. There are activities
throughout the day which are inclusive and engaging. In my view, this should be the model for all care homes. Although Covid has brought many challenges for all, the team has always kept me informed of mum's progress through daily reports including what activities she has been involved in. Investing in Technology at an early stage of the first lockdown to enable zoom, skype, facetime meetings so at least families can directly communicate with their loved ones while visiting is on hold. All staff are genuine, dedicated, friendly and feel more like an extended family for which I cannot praise them enough. Any issues raised are promptly and professionally resolved, however minor.

Reply from Racquel Merdegia, General Manager at Bourley Grange

Here at Gracewell of Church Crookham, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from P S (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing about Gracewell of Church Crookham is that the staff care levels are of a very high standard. The rooms are lovely and the staff lovelier. No request seems too much and there is very careful attention to detail in resident welfare. They go the extra mile and there are lots of little touches
which make such a difference to the resident’s state of mind. The management holds regular relative and resident meetings to discuss current issues and concerns. Management are also very approachable and incredibly helpful as displayed recently during a family bereavement. All the staff deserves credit for their efforts and genuine level of care. Special mention to the activities team for their innovative ideas on keeping the staff entertained and looking after both the physical and mental welfare of the residents. Given the pandemic, it has been very pleasing to see the protection afforded to the residents and the construction of the visitor pod to allow visits when not locked down.

Reply from Racquel Merdegia, General Manager at Bourley Grange

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Church Crookham and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Helen B (Brother of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is registered blind so finds everyday needs difficult. The staff makes his life as full as possible with their dedication and commitment. He nows joins in with home activities that I never thought he would. I am very grateful for all they do and have certainly put my mind at rest, especially
through these difficult times when I have been unable to visit. There is always a happy atmosphere and staff welcome families and visitors wholeheartedly. Thank you.

Reply from Racquel Merdegia, General Manager at Bourley Grange

Our team here at Gracewell of Church Crookham are so grateful for your comments. Our activities co-ordinator and the teamwork hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.


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Review from Maria R (Sister of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience my sister has had in this care home has been excellent. The carers and staff are helpful and friendly and the facilities are great. During the pandemic, the staff have been working very well with my sister to assure she is safe and happy, especially on her birthday. During the pandemic,
Gracewell has also created a brilliant system for me to call my sister every day by Skype. Overall both my sister (the resident) and I are very satisfied.

Reply from Racquel Merdegia, General Manager at Bourley Grange

Here at Gracewell of Church Crookham, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from M W (Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time and trouble taken by the carers are excellent. They have a great deal of patience, and I cannot fault them. The night staff are my main concern for my medical help. I could not manage at home alone. We have excellent activities, staff who prepare things for us to do in their own time in their
own home. We get regular entertainment from organisations outside the home staff. We are offered Church services each week.

Reply from Racquel Barretto, General Manager at Bourley Grange

We are thrilled to hear that our activities are a stand out factor for you. Our activities team work hard to formulate an enjoyable activities programme to suit all of our resident’s hobbies and interests. Thank you for your thoughtful comments; these will be passed on to our activities team.


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Review from V S (Sister-in-law of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic

Reply from Racquel Barretto, General Manager at Bourley Grange

Here at Gracewell of Church Crookham, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from S L (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived in September 2019 and has been very happy, so we can't complain. All the staff are very friendly, and nothing is too much trouble. The facilities and entertainment are excellent, and Dad enjoys the music. The food is good, lots of drinks and snacks for relatives. Very happy as Dad is happy.

Reply from Racquel Barretto, General Manager at Bourley Grange

Our team here at Gracewell of Church Crookham are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from P G (Son-in-law of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Gracewell has been excellent, especially as he is not the easiest of people to look after.

Reply from Racquel Barretto, General Manager at Bourley Grange

Here at Gracewell of Church Crookham, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from N W (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems very happy, we contribute this to the care team. Everyone is always so helpful, kind and considerate, particularly during these difficult times. Thank you all so much from the bottom of my hearts.

Reply from Racquel Barretto, General Manager at Bourley Grange

We believe our carers at Gracewell of Church Crookham go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from P G (Son-in-law of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with caring, hard-working staff. Lots of events to stimulate the residents.

Reply from Racquel Barretto, General Manager at Bourley Grange

Our team here at Gracewell of Church Crookham are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Bourley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Bourley Grange is calculated as follows: ( (183 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourley Grange is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Racquel

Racquel Merdegia

Job Title: General Manager

I’m a trained nurse and have a passion for delivering high-quality dementia care and end of life care. I’ve been a care home General Manager for over five years and can’t imagine doing anything else, I love what I do. Care UK puts residents at the heart of everything – something that echoes my values and care ethos. 


We’re a closely-knit team at Bourley Grange; residents and colleagues are like one big family. I enjoy guiding the team to do their best work, modelling great care and even providing hands-on care whenever the team needs some extra support. 


In my free time, I enjoy travelling and getting out into nature. I also do some voluntary work, and I get a huge buzz out of raising money for good causes like the Alzheimer’s Society. I even did a skydive to fundraise for them!