Bourley Grange

2 Bourley Road, Church Crookham, Fleet GU52 8DY
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9.8 75 Reviews
  • Bourley Grange, Fleet
Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green space and countryside.

The dedicated team works hard to deliver a full range of specialised care in one home, including residential, dementia and nursing care.

The home is organised into four self-contained households, each with its own lounge, dining room and specially trained and allocated team. The large, beautifully landscaped garden has wheelchair accessible pathways, raised flower beds and an allotment for residents who enjoy growing vegetables.

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Care Provided by Bourley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Racquel Merdegia (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,715
    • Self-Funded Residential Dementia Care from £1,835

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bourley Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bourley Grange.


  • Parking

  • Private car park at the front of Bourley Grange for visitors and guests.


Bourley Grange Reviews (75)

Total of 75, showing 41-60
9.8

Bourley Grange has a Review Score of 9.8 (9.837) out of 10, based on 18 reviews in the last 2 years. Over all time Bourley Grange has 75 reviews.

Overall Experience

  • 53
  • 21
  • 1
  • 0
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Date Published

75
7
10
18
57

Review from M G (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As we have been unable to go into Gracewell of Church Crookham as Dad come here at the start of lockdown, we have relied on communicating with him on Skype and contacting staff on the phone. In both instances, we have been so impressed and have felt well-informed about everything! Thanks to all.

Reply from Racquel Barretto, General Manager at Bourley Grange

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Church Crookham. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Anita H (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been given to my mother has been amazing. I can not say enough about all the staff. They have supported her to a point where she is now able to come home and be with her 98-year-old husband following a stroke.
Thank you, thank you, thank you.

Reply from Racquel Barretto, General Manager at Bourley Grange

At Gracewell of Church Crookham our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from Valerie C (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Gracewell for the past 5-years as a friend of a resident. I have found the staff to be professional and friendly, therefore leading to a nice happy environment.

Reply from Racquel Barretto, General Manager at Bourley Grange

Here at Gracewell of Church Crookham, we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from L K (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Take the worry from myself as I know Mum is being very well looked after and they advise me if there are any issues.

Reply from Racquel Barretto, General Manager at Bourley Grange

The team here at Gracewell of Church Crookham would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.


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Review from J S (Resident) assisted by family/friend published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home and atmosphere with very caring staff.

Reply from Racquel Barretto, General Manager at Bourley Grange

Here at Gracewell of Church Crookham, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from V R (Wife of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident for the last six months of his life. He was reasonably happy and made friends with the staff and residents. Gracewell was always welcoming to visiting family and friends, with open visiting and the offer of tea or coffee. A high standard of cleanliness presented at all times,
and a bright cheerful environment throughout.

Reply from Racquel Barretto, General Manager at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Helen H (Granddaughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling gran received outstanding care throughout her six months stay at Gracewell of Church Crookham. She was living on Poolside and was supported both emotionally and physically throughout the last precious months of her life. My family and I cannot praise this care facility enough! Nothing was
ever too much trouble for the caring and dedicated staff. Every one of the staff members we encountered during my grandmother's stay, all possessed essential care qualities including kindness, compassion and competence. My family would recommend Gracewell and their AMAZING team of staff in a heartbeat. They will always hold a special place in mine and my family’s hearts and made the final months, weeks, days, hours and seconds of my grandmother's life happy, relaxed and dignified. Thank you seems inadequate but I hope we have conveyed our gratitude and appreciation.

Reply from Marketing, Marketing at Bourley Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Church Crookham – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Ali H (Granddaughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran stayed here from May to December 2018. She adored her carers at the Poolside Suite. They made her last months full of care, compassion and love. They all genuinely cared. They knew my gran, her favourite foods, her interests, the way she liked her hair styled, even her favourite flowers.
My
memories of my gran are ones of happiness and contentment. I can never thank them enough.

Reply from Marketing, Marketing at Bourley Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Church Crookham – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Amanda M (Friend of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from John M (Son-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Church Crookham is always welcoming and friendly and my mother in law is well cared for.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from L M (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell is an open and well-run place providing care for the elderly who cannot care for themselves any longer. I have always found the staff to be patient and friendly with the residents and the food is always excellent. Also, it is nice that a visiting relative can bring dogs and family with them.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Jacqueline F (Niece of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is such a light and airy establishment. We have has a fantastic welcome by everyone. What a beautiful, happy, calming place.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Karl S (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful and kind. The home is friendly and welcoming.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Andrea M (Niece of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, light, friendly and great atmosphere. Aunty seems to be very happy and well cared for.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from J W (Sister-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions, a lovely place.

Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Brenda S (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love visiting. Very happy environment.


All staff very friendly.


Reply from Marketing, Marketing at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Wendy H (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found staff friendly, approachable and helpful.
I usually visit once a week and as a retired nurse, I have found nothing to complain about.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Valerie C (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at reception and throughout to be very welcoming and courteous.
There is a very comfortable atmosphere in communal areas and when meeting residents. Very nice to sit and have a coffee and a chat.

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Review from Susan A (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy and staff extremely friendly and helpful. Good atmosphere. Nice food.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team.


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Review from Michael G (Regular Volunteer) published on 26 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit 5 residents each week as a minister of holy communion. All their rooms are clean and tidy. The staff greet everyone in a friendly manner - that is on the front desk or at each nurse station.


If I require one of the lounges to see say 3 residents together for a short service, I am always

accommodated. The links with managers are good and are being developed so that any new residents with the Christian faith are referred to the local churches. There are various types of activities both morning and afternoon for residents and their families.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Bourley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Bourley Grange is calculated as follows: ( (183 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourley Grange is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (91)

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Meet the Team (1)

Racquel

Racquel Merdegia

Job Title: General Manager

I’m a trained nurse and have a passion for delivering high-quality dementia care and end of life care. I’ve been a care home General Manager for over five years and can’t imagine doing anything else, I love what I do. Care UK puts residents at the heart of everything – something that echoes my values and care ethos. 


We’re a closely-knit team at Bourley Grange; residents and colleagues are like one big family. I enjoy guiding the team to do their best work, modelling great care and even providing hands-on care whenever the team needs some extra support. 


In my free time, I enjoy travelling and getting out into nature. I also do some voluntary work, and I get a huge buzz out of raising money for good causes like the Alzheimer’s Society. I even did a skydive to fundraise for them!