Bourley Grange

2 Bourley Road, Church Crookham, Fleet GU52 8DY
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9.8 75 Reviews
  • Bourley Grange, Fleet
Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green space and countryside.

The dedicated team works hard to deliver a full range of specialised care in one home, including residential, dementia and nursing care.

The home is organised into four self-contained households, each with its own lounge, dining room and specially trained and allocated team. The large, beautifully landscaped garden has wheelchair accessible pathways, raised flower beds and an allotment for residents who enjoy growing vegetables.

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Care Provided by Bourley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Racquel Merdegia (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,715
    • Self-Funded Residential Dementia Care from £1,835

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bourley Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bourley Grange.


  • Parking

  • Private car park at the front of Bourley Grange for visitors and guests.


Bourley Grange Reviews (75)

Total of 75, showing 61-75
9.8

Bourley Grange has a Review Score of 9.8 (9.837) out of 10, based on 18 reviews in the last 2 years. Over all time Bourley Grange has 75 reviews.

Overall Experience

  • 53
  • 21
  • 1
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Date Published

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Review from J O (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. Would be nice to have a bit more feedback, however, when we visit and ask staff how dad has been they are always willing to spend time with us to update us. Also, the staff (carers and nurses) are very responsive when we ask for things. Food good especially breakfast, seems to be
a lot of fish which dad doesn't like.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Louise A (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, understanding and helpful. Mums room could be kept cleaner and supplied better with essentials e.g toilet tolls.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from A F (Husband of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has provided a safe and welcoming home for my wife. The carers are mostly very caring and dedicated giving friendly service to residents and visitors alike.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Jill B (Wife of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good service, but sometimes short staffed, with carers leaving some patients a long time before getting them dressed. A good caring atmosphere with matron and staff taking their job seriously and are very thorough.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from L A M (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care of our mother here is excellent and facilities are good. Occasionally, low staffing in her houshold is cause for concern.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Caroline H (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been there 3 years now and it is very happy. The staff are amazing except at times they are fully stretched and need more help.


The food could do with a bit more variety at times.


Activities are good. There have been a lot of changes recently which have been a little unsettling.


Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Sheila B (Wife of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is treated with care and understanding.

Reply from Marketing, Digital Marketing Executive at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Frank B (Son-in-law of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the care home is good but there are areas of concern.


Room cleanliness - the family have had to alert the staff when ben linen needed changing, the floor needed mopping and toilet roll running out.


Hospital appointments - we expect the care home staff to organise transport and provide

an escort, this rarely happened.

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Review from C C (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my very first visit to Gracewell Church Crookham, I knew it was the home that I wanted Mum to come into. All of the staff were so welcoming, kind and friendly. Mum has received excellent care and all of the staff have been just brilliant. They treat each resident as an individual and cater to their
individual needs.


There is a strong, stable, happy and loyal 'team spirit' amongst the staff and they are so ably led by the outstanding manager. We are still on our journey with Mum here at Gracewell, but just know that she and us are in very caring, kind hands. Thank you.


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Review from Darren W (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of a care home. My mother and all of us as a family were and have been so well cared for. The 24/7 nursing care has been outstanding and the home is so well managed. Everyone pulls together in a family atmosphere. So, so welcoming and it became a home from home. Outstanding
and thank you.

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Review from Lauren G (Granddaughter of Resident) published on 18 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was here when he was at end of life and the care he received was amazing, they looked after him so well I don't even know where to start by saying how incredible they were. They provided care and comfort when the family couldn't and kept him smiling until the end. The rooms and facilities
are beautiful, finished to an extremely high standard and clean. My grandad had a ground floor room that led out on to the gardens where he enjoyed sitting. The food was also delicious and you can tell the chef takes great pride in what he creates and serves.

Reply from Uk Marketing, Marketing Assistant at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Ryan G (Grandson of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am leaving this review because I would like to both thank and highly recommend this care home. My Grandad spent a month here last summer and his stay made a very hard time for the family that little bit easier.
The staff were all fantastic and treated him like an individual, not just another resident
or customer. Everyone took time to learn his name and the things he liked and disliked and I know they made him feel welcome. Although he was unable to take part in all the activities offered there was always something available and the staff filled out their duties with enthusiasm and compassion.
In addition to this, the food was fantastic (better than I have had at many restaurants) and the rooms were lovely (better than many hotels).
The layout is respectable and airy, not like the stereotypical cramped care homes that often come to mind nowadays.
The most important thing is that my grandad was comfortable and kept his dignity in his final weeks - that was absolutely the case here.

Reply from UK Marketing, Marketing Assistant at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Joan E (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my home, I am no trouble to my family. I play bridge, I like sport and I read. They try their best to do their best for us. The food is good and you can always get something you like. My room is kept clean and the staff are pleasant. The staff listen to your grievances and try to put it right.

Reply from UK Marketing, Marketing Assistant at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Review from Caroline H (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 2 years and is very happy here. The care is fantastic and the staff are amazing. Although at times there is a lack of care staff, particularly at night.

Reply from UK Marketing, Marketing Assistant at Bourley Grange

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team


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Staff

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Review from Michele H (Daughter of Resident) published on 5 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we stepped into The Ridings we knew it was the place for mum.
Staff great and home just wonderful, mum would just love it. I felt if I was happy to live here it was good for mum and how right we had been..
Can not fault the home or the staff in anyway, just excellent. We as
a family were always made welcome.
We can not thank them enough, when mum was taken ill and was in hospital they were thinking of mum and us all the time.
Sadly, mum passed away, but in her room in the home which was just so nice and peaceful, with family and the wonderful care staff around. Caring for mum and us at this time, nothing was too much for them.
We will always pop in for a coffee and see our new extended family at The Ridings, wonderful staff all of them.


Can't thank them enough for looking after dads wife, our mum and grandmother.


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Bourley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Bourley Grange is calculated as follows: ( (183 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourley Grange is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Racquel

Racquel Merdegia

Job Title: General Manager

I’m a trained nurse and have a passion for delivering high-quality dementia care and end of life care. I’ve been a care home General Manager for over five years and can’t imagine doing anything else, I love what I do. Care UK puts residents at the heart of everything – something that echoes my values and care ethos. 


We’re a closely-knit team at Bourley Grange; residents and colleagues are like one big family. I enjoy guiding the team to do their best work, modelling great care and even providing hands-on care whenever the team needs some extra support. 


In my free time, I enjoy travelling and getting out into nature. I also do some voluntary work, and I get a huge buzz out of raising money for good causes like the Alzheimer’s Society. I even did a skydive to fundraise for them!