Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 168 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

Care Provided by Perry Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katherine Matthews (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Perry Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,459
    • Self-Funded Residential Dementia Care from £1,549
    • Self-Funded Nursing Care from £1,699
    • Self-Funded Nursing Dementia Care from £1,789
    • RESPITE Self-Funded Residential Care from £1,459
    • RESPITE Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Nursing Care from £1,699
    • RESPITE Self-Funded Nursing Dementia Care from £1,789
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On site


Total of 168, showing 1-20
9.9

Perry Manor has a Review Score of 9.9 (9.921) out of 10, based on 31 reviews in the last 2 years. Over all time Perry Manor has 168 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Perry Manor for over 5 years. Although his illness is progressing which causes him to display disruptive, distressing behaviour, the staff from all departments within the home continue to care for both of us with great compassion and sensitivity.

Reply from Caprice Geisha, Home Manager at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred from a previous care home to Perry Manor. I was amazed at the contrast in what care actually meant. Perry Manor were on a completely different level regarding respect, dignity and compassion shown to my brother. He lived at PM for two years, without any change in standard
of care and became part of the home/family. All staff are attentive and professional with the residents at heart.

Reply from Shilpa Odedra, Home Manager at Perry Manor

Thank you very much for taking the time to leave us feedback and for your kind words. Your brother was very special to us as was his family.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely well cared for at Perry Manor. It has been his home for several years and the team has become his other family.
Communication is fantastic, we never need to worry that any part of his condition and care happens without us being advised of it.
The kindness and consideration shown by
his carers and also support staff and management is second to none and truly appreciated.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

I am constantly very impressed with the care given to patients at Perry Manor Care Home in Worcester. Nothing seems too much trouble and carers are always pleasant and respectful to residents. The home is very well managed and staff well trained.
My husband has been unwell for two weeks with a chest
infection and temperature. A doctor has seen him, prescribing antibiotics and carers have been excellent in looking after him, helping him to eat and drink, and patiently caring for him. I am kept informed at every stage.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother has received excellent care and kindness since moving to Perry Manor at the end of March. The home is clean, welcoming, and thoughtful in what it provides. The staff throughout are disciplines are engaging and helpful. The medical/clinical care and nursing give us comfort that Mum is receiving
the very best care and attention she requires, with excellent communication.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at Perry Manor since June 2024 having arrived there with more complex dementia needs. Since arriving he has settled in extremely well and although there have been some behavioural issues the staff have responded to his needs in a positive manner. As a result, he
now seems more calm and content in his new surroundings. The staff always greet you with a smile and are friendly and respectful to the residents. The manager at the home is very approachable and her door is always open for a chat. The home itself is always welcoming, it is bright and immaculately clean. The cafe area offers an excellent choice of complimentary drinks and snacks. In conclusion, there is nothing negative I can say about Perry Manor, and would recommend it to anyone having to make the difficult decision of placing a family member into a care home.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you very much for your kind words and for taking the time to leave us such wonderful feedback about our home. We are so glad that you are happy with the care and environment that we provide for your father-in-law. We work towards providing a high standard of service and find such words very encouraging.


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Overall Experience  Overall Experience 5.0 out of 5

Well, where to start? My dad has been a resident of Perry Manor since June of this year, he moved from another care home that could no longer provide the care he needed due to his worsening dementia. Since being at the home my dad's behaviour which can be challenging has vastly improved. The dementia
unit is staffed by the same people meaning the residents get to know them and build a relationship and the staff get to know the residents, their ways, their needs, and triggers. The staff are absolutely wonderful and nothing is too much trouble. The home itself is kept spotlessly clean and so welcoming, that every member of staff greets you with a smile. The manager's door is always open, to listen help, and support residents and families on their dementia journey. I can see that my dad is so well looked after, he's always clean, dressed nicely, and treated with respect and I know he feels loved and safe. This means so much to me, that I wouldn't hesitate to recommend this home to anyone.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you for your lovely words about our home. All our staff here, strive to create an environment that is not only a home but a place where our residents are respected and cared for to a high standard. To hear such wonderful words means so much to us, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received perfect attention and care. The staff were always smiling and assisted her whenever needed.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you very much for your kind words. We are so glad that you were happy with the care that was provided by our caring and dedicated staff.


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Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law has been at Perry Manor for three months, every member of staff has been very supportive, not just to Mum but the family too. The place is always spotless and very well run. Food is excellent, even to her asking for 'smoked salmon', it was given as a starter the following day! Cafe is superb,
nice place to sit and chat. Plenty of activities, always things going on. It took time to find a home that she and the family feel comfortable and happy with. We can honestly say Perry Manor far exceeded our expectations.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you for your kind words. We are so glad that your mother-in-law has settled in well and enjoys daily life at Perry Manor. The staff are dedicated to providing a high level of service and it is always encouraging to hear when residents and families give such high praise.


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Overall Experience  Overall Experience 5.0 out of 5

It was a big decision as to which care home my mother, aged 91 went into when unfortunately she could no longer manage at home. After a tour round, impressed with what I saw, 3 months ago Mum moved to the manor. Her bedroom is extremely spacious, well-furnished with a large wet room. her own front door
to make it her area. All staff at every level are polite, extremely caring, not just to residents but to families as well with support when needed. Plenty of activities are arranged with staff taking Mum to a local Bridge club and inviting the club to the manor to play. Sports day was fun, winning 3 medals and a cup. The food is good and varied, nice coffee lounge with cakes to visit. The medical knowledge of some staff is excellent which helped me when Mum had a brief stay in hospital by explaining her issues in a way I could understand. Couldn't wish for a better home for her.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you so much for these lovely sentiments. We are so glad that the process has been such a positive one and that your mother has settled in so well. At Perry Manor, we are passionate about the level of care we provide and it is so heartening to hear such wonderful words. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Perry Manor in September 2023. As a family we cannot fault the care and attention given to Mum during her stay. The team could not do enough to support Mum and the family, specifically her husband. The home is welcoming, light and airy with lovely rooms and leisure spaces along with
many activities and services available to residents. Our lasting memories of Mum's stay are happy ones knowing that Mum was in safe hands in a lovely, caring and dignified environment. The manager and the team put so much into making residents' stays a good experience. Again I can only say the care they provide is second to none.

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Overall Experience  Overall Experience 3.0 out of 5

Signposting inside and out. My problem was finding the Perry Manor Care Home and finding my way around inside. Outside, driving alone, I did not see the name Perry Manor written on the wall of the building, nor spot any signposts as I drove into the hospital grounds. You need much better signposting.
Inside, instructed to go to floor 2, when I left the lift there was no label on the office in front of me, so I wandered around far too much.

Reply from Samantha Debenham, Reviews Team at Perry Manor

Thank you for your constructive feedback, however, we are surprised to hear of your difficulty navigating the home. We have ample signage surrounding the property, as well as near the roundabout before entering the driveway. We also have several signs along the driveway directing visitors to car parking. Once inside the home, we have wall-mounted signage directing visitors to our different suites. Our helpful team are also always on hand to guide you if you need help in future.


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Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final year at Perry Manor. The care she received was second to none. She was happy here and we could not have wished for better care.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi Jane, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Very glad my wife had her last few months here.
Carers were second to none in the care for her.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience.At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Perry Manor made me feel very welcome and at home. The care and attention I received were excellent, nothing was too much. The facilities are wonderful, especially the cafe with its delicious cakes, where I was able to sit in comfort with my visitors. I was only at Perry Manor for a
few short weeks while I recovered from a recent hospital stay but I would definitely come back if I needed the extra help. Fantastic food too!

Reply from Reviews Team, Reviews Team at Perry Manor

Hi June, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

A new personal experience, very apprehensive to start but relaxed as soon as I met the staff. All staff comforted me and allowed me to be myself. The staff made my stay at Perry Manor beautiful. The team working for a particular department knew exactly what I needed. Their activities were very much
appreciated. Everyone made it a very helpful and lovely experience.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for giving my sister such a helpful and positive experience. You were all so very kind and supportive. Perry Manor certainly deserves it's 'outstanding' inspection report. You are indeed outstanding.
With warmest thanks to you all.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

Perry Manor has looked after my aunt very well since she moved in December 2023. The staff have been excellent and kept us informed throughout, whenever needed. They have shown patience, a caring, mature dedication and a wish to ensure my aunt was always looked after. Communication of activities has
been good, with reception staff attentive and areas to sit and get refreshments well-stocked. One negative was other residents taking possessions and hearing aids.

Reply from Samantha Debenham, Reviews Team at Perry Manor

We are so pleased to hear of your aunt's experience during her stay at Perry Manor. Our truly dedicated team work hard to ensure both residents and their families receive the very best care and attention. Likewise, our activities team are committed to fulfilling residents' lives, so it's wonderful to hear your comments echo this. Unfortunately those living with dementia can, at times, pick up others belongings believing they are theirs. We recommend these are labelled and kept securely in resident's rooms when not in use, so they do not get lost. We can also offer the capacity to lock bedrooms if families wish. Should any of our team find another resident's belongings in the wrong room, these are returned straight away.


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Overall Experience  Overall Experience 5.0 out of 5

My spirited aunt spent her last 4 months at Perry Manor Cromwell Suite, enduring dementia and what proved to be incurable cancer, together with deafness and increasing mobility issues. She found her physical and mental limits challenging, which made her care complex and sometimes testing. She received
effective, respectful, dignified and individualised care; her room and the building, food, available activities, and never-ending good humour from qualified, well-managed and patient staff around her were all outstanding; she fully appreciated it and accepted it. Nurses worked with excellent local NHS support as her medical needs grew, anticipating each step to control pain. Everything that could be done was done well. Her end-of-life care was of the highest standard available anywhere, and the succession of family members rotating to be with her then was welcomed as if it was no trouble at all. We were so very pleased to have found Perry Manor, and I recommend it without reservation.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My aunty has been a resident at Perry Manor for several weeks and I could not be happier. the staff treat her with compassion and respect, ensuring that they include her in all decisions pertaining to her care needs. There is a fabulous choice of activities, the menu is exceptional and the staff are
always smiling. I would highly recommend this home to anyone needing care.

Reply from Reviews Team, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Perry Manor is calculated as follows: ( (351 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (106)

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Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager

Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.


Frequently Asked Questions about Perry Manor

What types of Care is Perry Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Perry Manor provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Perry Manor have?

There are 82 Single Rooms.

What are the Facilities & Services at Perry Manor?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Perry Manor to the centre of Worcester?

1.7 mile(s) as the crow flies, distance by road may be significantly further.