Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 168 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

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Care Provided by Perry Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katherine Matthews (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Perry Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,459
    • Self-Funded Residential Dementia Care from £1,549
    • Self-Funded Nursing Care from £1,699
    • Self-Funded Nursing Dementia Care from £1,789
    • RESPITE Self-Funded Residential Care from £1,459
    • RESPITE Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Nursing Care from £1,699
    • RESPITE Self-Funded Nursing Dementia Care from £1,789

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Perry Manor Reviews (168)

Total of 168, showing 21-40
9.9

Perry Manor has a Review Score of 9.9 (9.921) out of 10, based on 31 reviews in the last 2 years. Over all time Perry Manor has 168 reviews.

Overall Experience

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Date Published

168
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Review from Eliza B (Sister-in-law of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law moved to Perry Manor in January 2023, after hospitalisation and a short stay in a one-to-one care setting. He has complex needs and lives in the Malvern Unit.
The staff at Perry Manor are exceptionally calm and compassionate, despite working with people with very challenging behaviours.
My brother-in-law is treated with respect and enabled to do things as well as he is able, even though he can react and respond in varying ways. Meals are always high quality and appealing.
Staff have also enabled my brother-in-law to do things which he might enjoy. On his birthday, we were able to have a private showing of one of his favourite ballets in the cinema with cake and Prosecco! On days when my brother-in-law remembers his home, he says he would like to return. Whilst Perry Manor can never be ‘home’, everyone does their best to make it a place of safety, where residents are treated kindly, kept clean and comfortable, dressed in clothes they like and have unrestricted visits by friends and family.

Reply from Reviews Team at Perry Manor

Hi Eliza, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from John R (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Perry Manor since November 2023. We’re so pleased that we chose this care home for Mum. It was a big decision to make for all the family. We were immediately impressed by what we saw, and how helpful and professional the admissions team was.
This continued throughout the admission
process, the early days at the home, and up to the present date. It’s not hard to see why Perry Manor has such a high Care Commission report score. The staff have been excellent, listening to our feedback and acting on it. Mum has improved dramatically, in particular, how much better her appetite is and putting weight back on. Also getting involved in the regular daily activities that the events team puts on, and enjoying the wildlife in view from her room. The café area, in a lovely bright conservatory, with complimentary cakes and tea/coffee is a great place to sit and chat with family during visits. The car parking and accessibility of the home also add to the whole experience.

Reply from Reviews Team, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jantil M (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I had never intended that she would spend her last days in a care home and it had felt like a very difficult choice to make, but all these months later, I can honestly say there is nowhere else I would have chosen her to be.
She was cared dor with such love and compassion. Perry Manor
staff are like a family who treat guests with the utmost dignity and humanity.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from B H (Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place to be in. All the staff are so thoughtful and kind. If all care homes were like Perry Manor it would be a nicer world. I can't praise it enough. It's not a building, it's the people who work in it that make it homely. Can't fault it in any way.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from W O (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been consistently impressed by the care and professionalism of all the staff and the ongoing evident ethos of continued learning to deliver the most up-to-date dementia care practice.
The high-quality activities schedule every week is remarkable and activities are tailored to individual resident's
wishes and capability to engage. There is proactive communication with resident's facilities by reading newsletters and a weekly published activities calendar.
Catering for resident's meals is also very high standard.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us a review about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R G (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Perry Manor since March 2023. He has dementia and he cannot remember where he is. But he’s well cared for, he is encouraged to join in with lovely recreational activities each day and he is allowed to take a snooze when he needs one. The staff are superb, the management
is exemplary, and our family has been made welcome to join in with activities and to visit when we want to, I’m so relieved Dad is in Perry Manor.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Vanessa T (Respite Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed on the nursing floor of Perry Manor on NHS Continuing Health Care funding after a period in a hospice due to my cancer. When my condition improved a little I lost my NHS funding and went home for care by my GP and community nurses.
I found all the staff at Perry Manor to be caring and helpful
and many took time, over and above their essential tasks, to have conversations with me about my interests and how I was feeling. I felt that they genuinely cared about me and my mental health.
The care regime is structured to ensure the care and safety of people perhaps less able than I was and whilst I appreciate the need for this I occasionally found the regime a little inflexible for my needs.
I am quite a fussy eater and my illness requires a low-fibre diet. The catering staff did their best to accommodate this and I often had meals specially made for me.
The building is modern, well-designed, pleasantly furnished and decorated and always thoroughly cleaned. There are many imaginative activities for those able to take part in them.

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Review from Sarah B (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 18 months now and the care she receives is exceptional. She is a strong-willed lady with dementia and at times I know she can be challenging, but the staff on Cromwell are so kind and patient finding that little thing to calm and settle her. I'm always amazed that the staff, be
it from housekeeping to catering or carers to management, all seem to know the residents, it truly creates a great family atmosphere! Well done to the manager, you have a fantastic team of Perry Manor and I will be forever grateful!

Reply from Martha Piper, Martha Piper at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Peter J (Son of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perry Manor is very welcoming with excellent staff. It is clean and well managed with super communal areas and has a calm atmosphere. Activities are good and the gardens are lovely. Mum's room is clean and tidy and Mum is always nicely dressed and the staff are very caring.
Extremely pleased that we
found Perry Manor for our mum.

Reply from Martha Piper, Reviews Team at Perry Manor

Hi Peter, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from Sarah G (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Perry Manor for a number of years. They have been very supportive during her dementia journey. I know that she is in safe hands, is looked after very and is as comfortable as she can be at her stage in the journey.

Reply from Martha Piper, Reviews Team at Perry Manor

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Annabel B (Granddaughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place with staff who treat the residents with care and dignity. We were blown away by the standards of food and the quality of the rooms - I feel so much better leaving my grandad in a place where he is cared so wonderfully for. Many thanks to all the staff!

Reply from Martha Piper, Reviews Team at Perry Manor

Hi Annabel, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from Karen G (Wife of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Perry Manor for end-of-life care in November. He was relatively young but had terminal cancer. I visited every day for about 5 weeks and he was always treated with respect, care and kindness. The staff were really lovely, happy to help or stop and chat for a while to help me and members
of our family.
He wasn't able to join in the various activities arranged, but the staff always asked, just in case he changed his mind. For a while, he took great pleasure in making his way to the little cafe area and enjoying the pastries and a coffee. When later, he was obviously distressed or in pain, the staff made every effort to help, treat and comfort him.
They were also so kind to me and the family. I can only say 'Thank God' he spent the last few weeks of his life in such a caring establishment.

Reply from Holly Cole, Reviews Team at Perry Manor

Hi Karen, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.


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Review from Robert H (Brother of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, on each of my visits, I have not seen any patients treated without respect, dignity and care, also to visitors.

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Review from M H (Wife of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my husband at least five days out of seven. He is in the Malvern Suite. I constantly witness kindness and patience by the caring team. There are often challenging circumstances and I see and hear the calm and understanding and reassuring approach by the team. They appear to understand the special
needs and challenges of all residents. This really reassures me and helps me to have quality time with my husband when I do visit.

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Review from Claire R (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perry Manor provided palliative care for the last week of my mother's life. She was provided with the care and dignity she deserved, the staff were absolutely brilliant. They were caring, informative and the communication was fantastic. I highly recommend this care provider, who were supportive to family,
they understood the difficult time we were experiencing.

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Review from N A (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible care home! My mother was here for a number of years and I couldn't have wished for better care for her. The staff are all amazing and looked after my mum so well, it made her time there so special. Towards the end of her life and afterwards, they were amazing and so kind and gentle
with my mum.

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Review from Kim P (Daughter of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perry Manor provided fantastic care for my mother over a period of 4 years. Staff were caring, kind and compassionate up to her passing away there. End of life care was also exceptional. The building is modern, clean and practical with plenty of light and rooms very comfortable.

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Review from E R (Relative of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's father received care of the highest quality whilst at Perry Manor, he had all that he needed (and more!) both in the care that was given to him and the facilities around him to be comfortable and settled. His end of life care was given with dignity and staff went above and beyond to ensure
that family members were able to be with him. I would absolutely recommend the care home and the whole team.

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Review from Tim T (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my Dad was only at Perry Manor for a short time, towards the end of his life. But the manager and her team made sure he was as comfortable, happy and dignified as possible. Even whilst some of the facilities and arrangements were still limited due to Covid restrictions, there was an incredible
range of things for Dad to be involved in, if he chose to. The surroundings are wonderful, clean, modern and personalised and the staff team are friendly, professional, endlessly patient with mischievous people (Dad) and always treated Dad with dignity and respect. They made his stay there more fun than I could've imagined. The food and drink were outstanding, as were the variety and choice offered. I wish the staff team there could've known Dad when he was in a better way but I'm so impressed with everything about Perry Manor, it's difficult to put it into words. I'd absolutely recommend this as a place to be, should anyone need care and support from a great team.

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Review from Carole L (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a hard review to write as my dad was in Perry Manor for nearly 6 years and passed away at the home in the middle of April.
In those 6 years, we have encountered many different situations. There is a core team of carers who would do anything for him and they loved him like he was part of the
family.
Issues taken to local management were dealt with quickly and the team were very supportive in the final week of his life.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Perry Manor is calculated as follows: ( (351 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (106)

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Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager

Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.