Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 168 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

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Care Provided by Perry Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katherine Matthews (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Perry Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,459
    • Self-Funded Residential Dementia Care from £1,549
    • Self-Funded Nursing Care from £1,699
    • Self-Funded Nursing Dementia Care from £1,789
    • RESPITE Self-Funded Residential Care from £1,459
    • RESPITE Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Nursing Care from £1,699
    • RESPITE Self-Funded Nursing Dementia Care from £1,789

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Perry Manor Reviews (168)

Total of 168, showing 61-80
9.9

Perry Manor has a Review Score of 9.9 (9.921) out of 10, based on 31 reviews in the last 2 years. Over all time Perry Manor has 168 reviews.

Overall Experience

  • 152
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Date Published

168
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21
31
137

Review from Guy D (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Perry Manor are very sensitive and extremely caring in their approach enabling my mother to settle in at the home. The staff supports my mother extremely well throughout the day and night, which considering she has dementia can present many challenges. I'm glad to say that my Mum still
has the same wicked sense of humour thanks to the commitment of the staff and management. The standard of care is excellent and this has been demonstrated more than ever during the COVID-19 and remains so.

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Review from David E (Son of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never seen such a dedicated and devoted team of staff working together as I did in Perry Manor. Entrusting the care of your loved one to somebody else, then not being able to visit them has been one of the most challenging times of my life, but the effort from the team to go above and beyond
normal care to ensure my Mum was cared for, and we remained in communication was for me, unrivalled. Moving Mum to Perry Manor was the hardest decision, but the best decision my Sister and I ever made. I cannot imagine a higher level of care and dedication from a care home team is possible.

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Review from Sarah S (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Perry Manor for 6 years until her death in July 2020. The care she received was outstanding - she was always treated with complete respect but also love and affection. During Covid-19 the staff have always gone the extra mile and the manager of her floor took the trouble to phone
me on the day of Mum’s death despite the fact she was on her day off.

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Review from Jenny T (Wife of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at this nursing home for nearly 4 years and from day one has been nursed in bed. The carers and the staff, in my opinion, have always been first class. On the occasions that there has been any need to address my concerns they have always been dealt with professionally and in a timely
manner. The manager at Perry Manor is always available and I believe that her leadership makes Perry Manor extremely successful.

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Review from K H (Son of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents went to Perry Manor from another Care Home where their treatment there was, to say the least, was very questionable. It is a big decision to place trust and responsibility into a care home when the level of care exceeds what you can provide or their care needs increase. We were obviously
disappointed with our first introduction to private care facilities, however Perry Manor has not only restored our faith but exceeded our expectations. Management and care have been superb throughout, and their excellence has shone out during this current crisis. Could not recommend Perry Manor enough, our parents have been very happy here.

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Review from Lydia R (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For my Mum, this is her home and she truly feels that. She counts the staff as her friends because they show genuine care for which we are so grateful. They always endeavour to provide a range of activities and events with much thought and through involving residents with choices. The home is clean
and very well presented. I couldn’t think of a better place for my mum to be and I am so grateful to the staff for always going above and beyond.

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Review from Shaun H (Nephew of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perry Manor is caring and efficient. My Aunt has been treated royally and myself kept in touch by the tremendous staff there. She has been in a room initially on the 2nd floor then on the ground floor as she has needed much more nursing. Both rooms were of hotel standard.

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Review from E M (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a Chief Nursing Officer of a different organisation and arranged for my mum to be at Perry Manor Care Home because they are simply the best. The leadership and management is outstanding, not just the clear direction of staff but the empowering of staff to deliver good care and to treat the residents
as individuals, part of an extended family and with the respect they deserve.
The carers, simply wow! I don't have to worry about mum at all, they are professional and kind but show love and compassion too with an incredible amount of patience.
All the staff work as one team, you can feel it as you walk around and it starts at reception. There is a sense of pride amongst the staff and there should be as not just anyone can work here, standards are high and they only choose the best.
Mum is shy and lacked confidence but they found ways to involve her in activities that suited her interests and now she is bossing everyone else around!
I would not even consider going elsewhere.

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Review from George R (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Perry Manor for 4 years now and not only considers it to be her home but the carers and staff to be her friends.
The care she has received has been exemplary and always delivered with genuine care and consideration for mum as an individual with her own character and personality and
individual needs.
I can honestly say Mum couldn't be any happier even if she was in her own home.
Thank you to all the wonderful staff.

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Review from Lucy B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially very sad to enter a care home and lose her independence. The staff at Perry Manor were sensitive and extremely caring in their approach enabling my Mum to gradually settle in. The team supported my Mum to regain her confidence and encouraged her to join other residents at meal
times where my Mum developed friendships. I'm glad to say that my Mum hasn't changed at all with the same wicked sense of humour thanks to the commitment of the staff and management. This is where my Mum is at home and feels very much a part of the Perry Manor family. The standard of care is excellent and this was demonstrated more than ever during the COVID-19 and remains so.

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Review from Victoria O (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly and disabled mother has been resident in Perry Manor home for over five years and, as her care needs have changed, her carers have adapted accordingly, and she could not imagine herself anywhere else.
My mother is very fond of the staff and has many friends among the residents. Respect
and quality care are highly valued features of the ethos of Perry Manor, and during this Covid-19 situation, no resident or member of staff has tested positive for the virus. All credit due to the exacting diligence of the management team and all staff members.
Apart from all of that, there are daily activities, excellent food and clean, comfortable surroundings.
A residential care home of the very highest standards.

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Review from B R (Resident) assisted by family/friend published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is an absolute priority.
You're made to feel at home.
The room is very comfortable, and the whole place is lovely.

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Review from A H (Niece of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been in several care homes visiting over the years - they were short-staffed, residents left alone. The minute I walked into Perry Manor, to me it had the 'X-factor'. Staff in abundance, all friendly and nice, food excellent. The activities second to none, the refreshments a marvellous treat. If
voted, 20 out of 10. Keep up the good work.

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Review from J H (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom's quality of life has improved greatly since she moved to Perry Manor. It has been a huge relief to our family to see her settled and happy, enjoying all the company and being able to join in most of the daily activities.
The manager and all the staff are friendly and helpful. They listen to
you and welcome your suggestions/feedback.
We are very grateful to them all for the excellent care they are providing.

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Review from Elizabeth C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mom came to Perry Manor a few weeks ago and I can only rave about all the care and looking after she is receiving. Not only has she got a lovely room overlooking the garden, but the staff are so friendly and kind and go out of their way. The extra mile from the manager down to all those
who prepare the meals, do the maintenance and care for my mom. The facilities are fantastic and the activities are on every single day. My mom loves the nursery children that visit the home each week. Thank you everyone, I know my mom is in excellent hands.

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Review from J H (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feels more like a hotel than a nursing home. My mother is being very well cared for, having been admitted for end of life care.
It's such a pity she is not well enough to enjoy the amazing facilities and activities on offer. Visitors well looked after too, lovely conservatory area with complimentary
refreshments, games to keep children entertained too. Residents all have memory boxes outside their rooms with nice additions from the care home staff. Far exceeded my expectations.

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Review from J H (Grandson of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff greeted us at reception. Facilities to use outside of residents rooms. The room itself is a good size with lots of space for photos etc on the desk.

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Review from D G (Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I worried to come to the care home but it was nice.

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Review from Jane L (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very attentive and look after my dad extremely well.

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Review from Christine D (Wife of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring of my husband. You can't find fault at all. Everyone is very kind to all the residents.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Perry Manor is calculated as follows: ( (351 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (106)

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Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager

Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.