Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
On site
Perry Manor has a Review Score of 9.9 (9.921) out of 10, based on 31 reviews in the last 2 years. Over all time Perry Manor has 168 reviews.
Review from L A L (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Joan P (Resident) published on 14 February 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Stephen L (Son of Resident) published on 9 February 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Ann H (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Only one issue is car parking. It's so difficult for visitors - which is really bad - so does not encourage friends to visit.
Reply from Samantha Debenham, Marketing Support Administrator at Perry Manor
We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We recognise that parking is an issue at Perry Manor and we are working to find a solution. The home manager will keep all residents and relatives updated on progress. We thank you again for your feedback and for taking the time to share your views.
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Review from A R (Daughter of Resident) published on 19 January 2017
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4.0 out of 5
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Review from Celia G (Daughter-in-law of Resident) published on 30 November 2016
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5.0 out of 5
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Review from David W (Husband of Resident) published on 28 September 2016
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5.0 out of 5
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Review from Sara C (Daughter of Resident) published on 13 September 2016
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5.0 out of 5
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Review from Eileen C (Wife of Resident) published on 18 August 2016
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4.0 out of 5
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Review from Irene S (Resident) published on 18 August 2016
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5.0 out of 5
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Review from James M (Granddaughter of Resident) published on 18 August 2016
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5.0 out of 5
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Review from Val S (Friend of Resident) published on 21 June 2016
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5.0 out of 5
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Review from Jill P (Resident) published on 9 June 2016
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5.0 out of 5
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Review from Barbara H (Wife of Resident) published on 8 June 2016
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5.0 out of 5
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Review from Sue F (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Perry Manor
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch with you. The home does have a shared minibus and there are regular trips planned. Most recently we are looking forward to taking our residents on a trip to the Cathedral, and we also plan trips to the park for picnics as well as visits to the local pub and trips out to the garden centre.
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Review from Anita G (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Perry Manor
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.
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Review from Robin (Husband of Resident) published on 31 May 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Rod B (Son of Resident) published on 31 May 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Anne D (Daughter of Resident) published on 24 May 2016
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5.0 out of 5
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Review from Stephen D (Son of Resident) published on 20 April 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Perry Manor
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.
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Care / Support
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Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
The Review Score of 9.9 (9.921) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.921 for Perry Manor is calculated as follows: ( (351 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.921
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Perry Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Oct 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2016
I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.
Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.
I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.
I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.
