Mosswood Care Home

Moss Road, Linwood, Paisley PA3 3FA
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9.5 68 Reviews
  • Mosswood Care Home, Paisley
Mosswood Care Home, located in Linwood, is a purpose built care home providing expert 24-hour nursing care for people of old age with dementia or physical disability.

Dedicated to professional care, the friendly team supports residents in making the most of the luxurious social areas, hairdressers, reminiscence room, quiet room and cinema room. The level of care is of the highest standard and the team at Mosswood work hard to provide an exciting range of daily activities and delicious catering services to ensure residents are fulfilled and happy at all times.

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Care Provided by Mosswood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pauleen Stevenson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Mosswood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mosswood Care Home Reviews (68)

Total of 68, showing 1-20
9.5

Mosswood Care Home has a Review Score of 9.5 (9.486) out of 10, based on 9 reviews in the last 2 years. Over all time Mosswood Care Home has 68 reviews.

Overall Experience

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Review from A M (Friend of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with all aspects of my friend's care home. Activities are well organised, visits from local schools are great. The staff are always extremely welcoming and have an obviously good relationship with my friend. The physical environment is excellent and compare extremely
favourably to other care homes I've visited.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Good Afternoon. Thank you for your kind words. I will pass this on to all the staff who I am sure will appreciate your kindness, Kind Regards Pauleen Stevenson


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Review from Alistair M (Nephew of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired NHS community based physiotherapist with 35 years experience of visiting my patients in all types of residential environment I am well qualified to comment on the care provided by Mosswood.
The building itself is well thought out and well designed and is purpose built for residents with
a variety of care needs.
All staff who I have interacted with directly and those who I have observed interacting with residents have demonstrated a high level of care and devotion. Each and every member of the nursing and non nursing staff have been welcoming and kind and have helped create such a caring environment.
Management have obviously put together a caring and loving team and every one of the team should be congratulated on what they are striving to create.
Mosswood is one of the very best care homes that I have ever visited and it should be used as a template for all care homes.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Management and staff wish to thank you for taking the time to write this lovely review of Mosswood Care Home. I am happy to hear that your Uncle has settled well, and that you are pleased with the care being provided by our wonderful staff. Thank you once again. Home Manager


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Review from Eileen M (Daughter of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Mosswood Care Home for over two years. The staff welcome at the beginning was excellent and she made this her new home. Her care has always been outstanding, she is treated with love and always put at the centre of all decisions. She has come to see many staff as an extension
of her own family. We cannot praise the staff highly enough, particularly those within the Gryffe unit.

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Review from Gillian L (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot have more gratitude and admiration for all the staff at Mosswood Care Home. They go above and beyond to look after my mum and give me peace of mind she is in the right place living with Alzheimer’s.

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Review from A F (Relative of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The colleagues at Mosswood Care Home are fantastic. They look after the residents with empathy and always treat them with dignity and respect. The care home is immaculate and the staff do everything possible to make both the residents and their visitors feel welcome and comfortable. I cannot praise
the staff enough and will recommend Mosswood Care Home without hesitation.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Thank you very much for your kind words and taking the time to complete a review. I will pass this on to all staff who I am sure will appreciate your review.


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Review from Catherine H (Daughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mosswood is a very caring home for my mother. She is very happy there and feels safe. We as a family, feel reassured that my mother is getting good care. The home is friendly, clean and bright. The staff are amazing and entertainment is enjoyable for the residents. I hope that Mosswood continues with
all the good work and effort they put in to provide the residents with the care and support that they receive on a daily basis.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

We are delighted to read your lovely comments regarding the care that your mum is receiving within Mosswood Care Home, the staff take pride in the care that they provide, and acknowledgement of their efforts is well received.


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Review from E M (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend Mosswood Care Home highly enough; the care is exceptional. I have experience of dealing closely with four care homes for family members over the past four years and this is the best in terms of standard of care for the resident, quality of the care home environment and communication
with the family. The liaison with GP surgery is very good; the staff from Day 1 'claimed' the resident and began to sort out medical issues immediately which was an incredible support to us as a family as our experience in another care home had been very different. Highly recommended.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

We would like to take this opportunity to thank you for the lovely feedback regarding the care that your loved one is receiving within Mosswood Care Home, the staff will be delighted to read your thoughts on the Care provided. Thank you once again from all at Mosswood Care Home.


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Review from V M (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Mosswood Care Home, I have been impressed by the professional and caring approach of all staff. My sister and I visited the home when looking for a future residence for both our parents. Sadly our father passed away at the end of May and we knew our mum would not be able to return
home. We had no doubt we wanted her to move to Mosswood and were delighted when an appropriate place was available. Mum moved on the 21st of June and the care and attention she has received have been exemplary. Every member of staff I have encountered is so warm and professional which has made a potentially difficult time for us much easier. Not only does my mum feel at home but my sister and I also feel part of the Mosswood family and have no doubt our mum is in the best place.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Thank you for taking the time to submit such a positive review of Mosswood Care Home. I will pass on your kind words to all staff who I am sure will be delighted that their hard work and dedication have been acknowledged. Thank you once again.
Care Home Manager


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Review from Alison W (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Mosswood Care Home. I am an ex-nurse and due to ill health have had many admissions to various hospitals and I have found the NHS sadly lacking. The staff working in Clyde Annex have restored my faith in nursing. Their nursing care for my father was exceptional, we visitors
were also given refreshments. His every need was attended to in a most professional manner. In fact, it would have been the care I would have given my father had I nursed him. The atmosphere on entering the home was calm, interaction to all residents was thoughtful and caring. I enjoyed the “banter” between the residents and all staff. The home did not smell of urine as some homes do, it was warm and inviting and the decor was most pleasing, not too clinical. Everyone we spoke to came presented as happy people with a caring attitude. Clyde’s staff are an excellent advertisement for your home and company. I just hope they are paid a fair rate for the job. Many thanks to all.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Dear Alison, thank you so much for your kind words. I will pass on your comments to all staff who I'm sure will appreciate the acknowledgement of their dedication in caring for their residents.
Once again thanks.
The manager and staff at Mosswood


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Review from Andrew H (Son-in-law of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are excellent, welcoming and take excellent care of my mother-in-law. The facility is kept immaculate and exceptionally well maintained. They are number one in my opinion. I would have no hesitation in recommending Mosswood and the team to friends and family.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Dear Andrew,
Thank you for taking the time to complete a review of our Care Service. I will pass on your kind words to staff as I am sure they will appreciate your acknowledgement of the care provided.


Kindest Regards
Pauleen Stevenson
Home Manager


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Review from G S (Husband of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for over a year now, the home is kept fresh, clean and warm. The carers are friendly, cheerful and kind to those in their charge. At a recent emergency hospital visit-always, a day-long visit- her carer gave up her free time to stay attending to her needs. Well done.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Thank you very much for your kind words which I will pass on to the staff concerned. We are delighted that you are happy with the care provided, our staff strive to deliver high-quality care. Once again, thank you. Take Care.


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Review from Mark L (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from Parkinson's Disease, mild dementia and mobility issues. After visiting many care homes in the area we selected Mosswood Care Home and my father was admitted in November 2021. This was an excellent decision. The facility is very clean and modern. It is well run by a fantastic team
with a strong culture of caring. There have been many examples where staff have gone above and beyond to support my father (and myself). My questions, requests and feedback are always listened to and acted upon. Challenges such as Covid-19 have been managed admirably and the rules that keep the residents safe are enforced with a smile. Their professionalism and everyday actions give me, my family and my father's friends peace of mind that he is in good hands. From the reception through all areas of the facility, Mosswood is a happy place. Simply amazing!

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

Hello Mark, thank you very much for taking the time to complete a very positive review for our Care Home. I will inform the staff of your lovely comments which I am sure that they will greatly appreciate.
Once again thank you.


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Review from G S (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident within Mosswood since June 2021, after he was unable to reside safely within his own house. He suffers from dementia and is now immobile and can easily become upset/disorientated. I can't praise all members of staff enough, from the receptionist, through to all carers and
nurses. They all look after my dad and make him as comfortable as possible at all times and cater for all his needs. It gives myself and my sister peace of mind, just knowing that he is in a secure, safe environment.
The complex is always very clean and hygienic. Having been in an out of other care establishments throughout the years in my job and also previously with my mum, I cannot commend Mosswood, enough. Well done and thanks.

Reply from Ian C Marshall, Clinical Director at Mosswood Care Home

Thank you for kind words and observations on the care, support and confidence our staff have provided to you, and your dad. I will ensure the staff are provided a copy as I know they will be hugely appreciative. Reading feedback such as yours gives us all a boost and confidence that we are meeting the needs of those we care for.


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Review from Amanda L (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Mosswood Care Home for 2 years, and I am very happy with the standard of care and attention she receives from all the staff. It has been a difficult time with COVID but Mosswood have been very accommodating throughout this period. There are opportunities to raise concerns,
and these have been dealt with promptly. My mind is at ease knowing that my mum is safe and well looked after. All the staff from the reception and the care staff are friendly and helpful. Thank you for looking after my mum so well.

Reply from Ian Marshall, Clinical Director at Mosswood Care Home

I am delighted to read your experience and especially that you have a great relationship with the manager and staff to raise any concerns you may have. We always strive to provide the best experience for our residents and families, and by raising issues, or making suggestions, it helps us to do this. Thank you so much for putting aside time to leave us your comments, they will be a great lift to the whole team.


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Review from F G (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted a few weeks before Christmas last year. This was a very difficult and sad time for our family. The staff in Mosswood through their kindness, compassion and empathy helped enormously to settle my mum and throughout the year I have found all the staff extremely patient and thoughtful.
The staff know my mother very well and I feel she is getting the best care possible.

Reply from Ian C Marshall, Clinical Director at Mosswood Care Home

Thank you for being so honest and open with your feelings, we know just how difficult decisions such as these can be. I am incredibly humbled by your comments, particularly of our staff. I know just how dedicated and caring they are, and I will make sure they see your lovely words about them.


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Review from Fiona A (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care our mum is receiving. The staff are very professional and friendly, keeping us up-to-date with our mum's progress. On the whole, there has been continuity in care and in staffing, which is very important to us. Our mum required input from a dietitian, which was
requested and followed up in a timely manner, by the charge nurses.
The staff generally know us by name and know our mum's likes and dislikes. The social activities were in the past average, however, we believe this has been addressed.

Reply from Ian C Marshall, Clinical Director at Mosswood Care Home

Thank you for taking the time in leaving Mosswood Care Home with your review. I am delighted to read of your experience and that of your mum. We have recently been engaging with residents and families to determine the various types of activities they would like to experience. I would ask, if you have not been approached yet, please enquire with the manager. Our goal is to ensure all of our residents receive the types of activities they enjoy.


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Review from J S (Son of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my thanks to the staff at Mosswood Care Home for the love and care they have shown towards my mother. She was a resident at the home for just over 12 months, and during that time, the staff were always very friendly, helpful and approachable. Sadly Mum passed away this week,
but the nurses and carers helped the family through this sad time. I highly recommend this home for your relative.

Reply from Pauleen Stevenson, Manager at Mosswood Care Home

I would like to thank you for taking the time to post such a lovely, positive review. The staff at Mosswood will be delighted to read your review and your acknowledgement of their hard work and dedication to looking after your mum. Your mum was a big part of Mosswood, and she is sorely missed by all.
Take Care.


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Review from G R (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Mosswood Care Home is a wonderful environment for my mother-in-law and she is very happy.

Reply from Ian Marshall, Clinical Director at Mosswood Care Home

Thank you for taking the time for your kind words. Our staff take a lot of pride in the care and support they provide and it is lovely to read your experience.


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Review from W M (Son-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff - extremely kind, caring and supportive to my father-in-law, my wife and myself throughout this hard time. My wife and I are confident that our parent is in the best hands. Nothing is too much trouble, arranging phone calls and visits and putting our minds at rest by always make sure we wash hands,
take temperatures and provides masks if needed to keep everyone safe.
Management - have total confidence in them, they lead by example and are always available if needed.
In general - although my wife and I couldn't visit Dad for over a year, when we eventually saw him, he was healthy and happy - speaks volumes.

Reply from Ian C Marshall, Clinical Director at Mosswood Care Home

Thank you for your kind observations and reflections on the care, support and confidence our staff have provided to you, your family and your dad. I know they will be hugely appreciative, as I am, of your review, and they will feel great pride knowing they have made a difference.


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Review from S G (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's complex needs are well catered for. All of the staff - operational, admin, management are very informative. I have absolutely no concerns about my father's care. Staff are always helpful with very positive outlooks, even in these unprecedented times.

Reply from Ian Marshall, Clinical Director at Mosswood Care Home

Thank you for your kind and considerate review. Whilst I know the exceptional care our staff provide and deliver on a day to day basis, it is always uplifting and encouraging for them to read the positive experiences residents and their families are having under our care. So thank you for doing just that.


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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Mosswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Mosswood Care Home is calculated as follows: ( (99 Excellents x 5) + (5 Goods x 4) ) ÷ 104 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.534 Points relating to the number of positive Reviews for Mosswood Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 9 Positive Reviews ÷ 14.2 = 0.634

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Jul 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Pauleen

Pauleen Stevenson

Job Title: Home Manager

Joined: 2014

Pauleen is a very experienced manager who provides high-quality care person-centred care to her residents.


Frequently Asked Questions about Mosswood Care Home

What types of Care is Mosswood Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mosswood Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mosswood Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Mosswood Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mosswood Care Home to the centre of Paisley?

2.5 mile(s) as the crow flies, distance by road may be significantly further.