Mosswood Care Home

Moss Road, Linwood, Paisley PA3 3FA
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9.5 68 Reviews
  • Mosswood Care Home, Paisley
Mosswood Care Home, located in Linwood, is a purpose built care home providing expert 24-hour nursing care for people of old age with dementia or physical disability.

Dedicated to professional care, the friendly team supports residents in making the most of the luxurious social areas, hairdressers, reminiscence room, quiet room and cinema room. The level of care is of the highest standard and the team at Mosswood work hard to provide an exciting range of daily activities and delicious catering services to ensure residents are fulfilled and happy at all times.

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Care Provided by Mosswood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pauleen Stevenson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Mosswood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mosswood Care Home Reviews (68)

Total of 68, showing 21-40
9.5

Mosswood Care Home has a Review Score of 9.5 (9.486) out of 10, based on 9 reviews in the last 2 years. Over all time Mosswood Care Home has 68 reviews.

Overall Experience

  • 63
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Date Published

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Review from Helen S (Friend of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff very welcoming and helpful.
Have no complaints at all.

Reply from Ian Marshall, Clinical Director at Mosswood Care Home

Helen thank you for taking the time to complete a review and I am delighted you have had a positive experience. I am very proud of the staff as I know just how much they take pride in the care they deliver.


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Review from Karina M (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so appreciative of how well Mosswood Care Home is handling the Covid-19 pandemic. Their focus is continuously on ensuring the safety and well-being of their residents. I admire how they are prepared to make difficult decisions, for the sake of their residents' safety. Staff in Mosswood, and at
the Pacific Care Head Office, have also shown me great care and kindness. They understand how sad it is for family not to be able to see their loved ones or to have extremely limited time for visits. They listen intelligently and compassionately. In these tough times, I couldn't wish for more for my mother, and for me. Pre-Covid-19 I was delighted with the quality of the care that every member of staff at Mosswood gives - physical and emotional. In Covid-19 I add to that a complete sense of relief that this is a care home, and owner, with integrity and compassion. Thank you to Mosswood and Pacific Care.

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Review from A K (Wife of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimer's, only arrived at Mosswood in early March, so my experience with the care home has been from a distance.
They took a very wise decision to close to visitors two weeks before Government lockdown in response to the pandemic. They made sure that all PPE was available for
their staff and once possible, they have been regularly testing staff and residents.
Nothing was too much trouble. The staff were so kind, and under the challenging circumstances made every effort to communicate on my husband's progress. Photographs were regularly sent from the unit, and a detailed weekly email arrived with updates - not to mention phone calls from nursing staff on how things were progressing.
I am so pleased that I have chosen Mosswood. The professional and caring approach is second to none, and I would describe this care home as first-class in all respects.

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Review from Craig A (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 93, has dementia and has been a resident at Mosswood for over 3 years. Throughout that time, and as his condition has deteriorated, the staff have been exceptionally good at caring for him in every way. Before he moved in he was anxious and exhibiting obsessional behaviour. He is now totally
at ease, relaxed, happy and also physically very well.
I and my brother and sisters cannot speak too highly of the care he receives and consider ourselves extremely lucky to have found Mosswood.

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Review from Jeremy M (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mosswood Care Home took action to protect my mother and the other residents even before the UK government introduced its own measures. They anticipated the problems and took effective action with great sensitivity and exhibited compassion and a good understanding of the impact that lockdown would have
on residents, families and staff. My family cannot express our thanks strongly enough to the staff and to the management. A remarkable service and wonderful care.

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Review from Sara M (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this Care Home for my Mother as it was streaks ahead of any others I had visited. It is only since Mum has been there that I have truly appreciated what an exceptional place it is. The standard of care, cleanliness and professionalism of everyone is incredible. From the nurses, the carers,
the chefs, the cleaners and all the management and Admin team. Everyone has one goal. To care for the residents and give them the best quality of life possible. This was before COVID. Throughout this time which has undoubtedly brought challenges, the whole team has been marvellous. Professional, safe, kind, caring and compassionate. The level of communication has been beyond excellent with regular updates and emails and the ability to speak to or face time your family member at any opportunity. I would highly recommend Mosswood and thank everyone for all they do now and will continue to do in the future.

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Review from Norma P (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a registered nurse who trained at an old hospital in Glasgow and now lives and works in Texas, I can honestly say I was extremely impressed when I visited in the summer of last year visiting several care homes looking for the best place for my mum who has dementia. It became my top choice and following
reviews by my brother and his wife who live in Glasgow and had been caring for her, she moved in September 2019. In October my sister and I visited for her 89th birthday. Again it was reinforced to me that we as a family had made the right choice. From the manager to receptionist and all the nursing and support staff it was clear that my mum was in the best hands. She had made improvement both physically and mentally with their expert individualized care and the welcome and care we received as her family was and is exceptional.
Now with COVID, we all got a lovely surprise this morning with an emailed photo of mum beaming holding a handwritten note to us. Bravo and thank you.

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Review from E O (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is relaxed and well cared for at Mosswood. He is encouraged to be active and sociable, despite mobility restrictions. The staff are caring and respectful and always willing to go the extra mile. I cannot thank them enough for looking after my father so well.

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Review from N M (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been resident here since the end of August but he seems to have finally settled well.
The staff seemed to have made an effort to get to know him, is likes/dislikes and seems to spend a lot of time with him.
All staff are very friendly and approachable.
All areas are clean and do
not smell.

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Review from D S (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty of qualified staff. A good mix of residents. Plenty of space, large lounges, plenty of small quiet lounges. Very secure and safe for the residents. A pleasant home to visit. Residents seem happy and content.

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Review from Anne F (Friend of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been resident in Mosswood Care Home for approximately 3 months and is settling down very well. I have visited her on several occasions. When I visited her at the beginning of October, the visit coincided with a visit from one of her sons who was on holiday from England. We were given a
private room and treated to lunch. This allowed us to relax and enjoy chatting with her without feeling that we were disturbing the other residents. The kitchen staff were very kind and nothing was a bother to them. When I visited my friend last week, the Hallowe'en Party was in full swing and my husband and I joined with her and some of the other residents and staff. It was lovely to see how the staff interacted very naturally with the residents, dancing with them, singing and generally enabling the residents to have a good time. My friend was very relaxed and enjoying herself. I am always impressed at how kind, helpful and pleasant the staff at Mosswood Care Home are.

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Review from Catherine M (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Mosswood, I have been very pleased with all aspects of her care. The staff are very friendly and professional and offer a great environment to live in. Mum has settled well and most importantly is in a kind and safe environment with company that she can chat to.

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Review from Sheila W (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find Mosswood, I visited 17 care homes in the search for a home for our mother. We could not have asked for better care for our mother. Very quickly all the staff knew her name and always took the time to say hello and ask how she is eg. "did she enjoy her weekly trip out for coffee
and cake?" (although the baking at Mosswood would encourage us to stay there!) Aside from being well looked after, it has always been a top priority to us that our mother is clean, nicely dressed and her hair done, which is the case at Mosswood Care Home. Her ensuite bedroom is continually cleaned, as are the other areas of the home.
There is always a genuine interest in my mother's wellbeing from the two nurses in charge of the ward, and they take the time to talk to us about her when we visit.

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Review from Margaret M (Stepdaughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at Mosswood to be friendly and welcoming.
The surroundings are bright and well cared for and staff are helpful and reassuring.

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Review from Grace S (Power of Attorney of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the care our friend is receiving. She states consistently that she is happy and well looked after. Staff are caring and treat her with respect and dignity for which we are extremely grateful. Staff are friendly when we visit and ensure we have all we require for our visit.
Our friend is always clean and tidy in herself and for that we thank them.

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Review from Ian S (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and consideration shown to my father, could not fault the staff members in any way.

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Review from Andrew T (Husband of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professionally run care home with excellent staff and facilities. Exceptionally clean with dedicated staff that ensure various residents' requirements are met in full. We are more than pleased at how our loved one is cared for and cannot imagine her being anywhere else.

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Review from Annie M (Daughter of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been living in Moss Wood for nearly three years. I find the staff kind and considerate very competent and caring.
The bedrooms are comfortable the public areas are cheerful and well thought out lots of space.
I sleep better knowing my mother is in very safe hands.

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Review from E A O (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now a resident for almost 3 years, my father continues to be well cared for and respected by all at Mosswood.

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Review from Stuart M (Son of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care is to a good standard. I have always been updated on my mother’s well being when I have been unable to visit. Nothing is an inconvenience when requesting information or assistance. I would recommend the home as one of the best I have seen and both my family and I are fortunate to have
found such a pleasant environment for my mother.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Mosswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Mosswood Care Home is calculated as follows: ( (99 Excellents x 5) + (5 Goods x 4) ) ÷ 104 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.534 Points relating to the number of positive Reviews for Mosswood Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 9 Positive Reviews ÷ 14.2 = 0.634

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Jul 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Pauleen

Pauleen Stevenson

Job Title: Home Manager

Joined: 2014

Pauleen is a very experienced manager who provides high-quality care person-centred care to her residents.