Mosswood Care Home

Moss Road, Linwood, Paisley PA3 3FA
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9.5 68 Reviews
  • Mosswood Care Home, Paisley
Mosswood Care Home, located in Linwood, is a purpose built care home providing expert 24-hour nursing care for people of old age with dementia or physical disability.

Dedicated to professional care, the friendly team supports residents in making the most of the luxurious social areas, hairdressers, reminiscence room, quiet room and cinema room. The level of care is of the highest standard and the team at Mosswood work hard to provide an exciting range of daily activities and delicious catering services to ensure residents are fulfilled and happy at all times.

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Care Provided by Mosswood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pauleen Stevenson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Mosswood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mosswood Care Home Reviews (68)

Total of 68, showing 41-60
9.5

Mosswood Care Home has a Review Score of 9.5 (9.486) out of 10, based on 9 reviews in the last 2 years. Over all time Mosswood Care Home has 68 reviews.

Overall Experience

  • 63
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  • 1
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Date Published

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Review from Gordon B (Son of Resident) published on 1 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Previously had my uncle in care at Mosswood. When it came to my mother requiring care, there was no other care homes even considered.
Very pleased with level of care and attention given to my mother.
Staff, cleanliness, management, activities first class.
At a very trying and emotional time when
it became clear mum required urgent care and the NHS thought we'll send her home from hospital after an illness - Mosswood stepped up quickly and efficiently.
What a weight lifted !!!

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Review from Eilidh M (Niece of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never easy to leave a loved one in the care of others, especially when they are suffering from a condition which causes them to be distressed. However, Mosswood Care Home provided an immaculately clean, thoughtfully decorated environment for my aunt. The care staff related to her with humour and
patience. The end of life care provided to my aunt was compassionate and dignified. Equal care and support was provided to the family at that time, for which we are very grateful.

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Review from A H (Son of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Severe dementia and incontinence is not something every care home will even consider and we were looking for nursing care from experienced carers in dementia.
Mosswood have listened and acted and observed. We now have our loved one eating again and smiling contently. We visit and see he is being well
looked after mentally as well as physically. They care how he does and we are relieved to have them. Clean and lovely to see staff so involved.

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Review from Jennifer (Niece of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mosswood Care Home is of safe modern design, which facilitates easy and safe care as well as providing a clean, light, spacious, friendly environment. The common areas are very clean, bright and comfortable, available to residents and their visitors. All the nursing staff were excellent, very caring
and considerate of my aunt's needs and character. Various social activities were provided by enthusiastic staff, including away trips. As the end of her life naturally drew near, staff supported me as well as my aunt. I would recommend Mosswood to any elderly person requiring residential care.

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Review from Mhairi H (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Mosswood for eight weeks and during this time we have been very impressed with the home's policy of allowing family dogs to visit. We visit Mum every day and have witnessed the very positive and interactive response the residents have to a small dog which belongs to one
of the care team which is often present in the lounge as well as my sister's small dog.
My sister and I were very disappointed to learn today that the dog belonging to the care assistant is no longer allowed in the home. I truly feel that this decision deprives the residents of a very worthwhile and beneficial experience. Numerous reports back the therapeutic value of pets in care homes.
I would hope that this decision could be reversed.

Reply from Jamie Bell, Marketing at Mosswood Care Home

Thank you for your review, we take great pride in the quality of the service we provide at Mosswood Care Home. It is our priority to ensure the welfare of residents, however at no point was the dog in question denied access into the home. This has been rectified with a meeting with the family.


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Review from Annie C (Niece of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Mosswood since August 2017. I have found the care to be exemplary at all times. The environment is warm and welcoming. The communal areas are bright and light and my uncle’s room has an en-suite bathroom and everything is scrupulously clean. The head chef takes pride in the menus
prepared for the residents and the food is great. My uncle has gone from someone who refused to go into permanent residential to someone who is very happy at Mosswood. All of the staff have made him feel so at home.

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Review from Catherine T (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been there for three months and we could not be more pleased. All three adult children live out of the country and we are so appreciative of the care and support given to him. We visit as often as we can and the staff have been excellent in keeping us updated on his health and welfare.
We waited to be able to get him into this home as it was our first choice, very happy with his care and he is happy. All the staff are caring, patient and well trained.

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Review from Aileen T (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Mosswood for almost 18 months before his recent passing.
Mosswood provided for all my father's needs and more. His Altzheimers and Dementia were treated with great kindness and patience. He was extremely happy there.
The staff were always available to answer any questions
and would phone me if there was anything to report, which was important to me as I lived so far away.
I cannot praise the staff highly enough for the kindness and care he received during his final days. Looking after not only dad but the family too.

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Review from Brian H (Son of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is kept immaculately and there are no unpleasant smells.The staff are exemplary and very caring and considerate to the residents.

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Review from George M (Friend of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has now been a resident in Mosswood for 5 months and what a difference this has made to him and his life! There is no doubting that Mosswood is an outstanding facility, very modern but with a very relaxed, homely atmosphere and it is spotlessly clean. However, it is the staff with their genuine,
caring attitude that has made the difference to my friend. He was no longer able to get out and had become fed up and lonely. It has been great to see him come back to his usual cheery self. Well done Mosswood!

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Review from Moira G (Cousin of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my cousin was superb. The staff are very good. They are cheerful, hardworking and always nearby. The home is clean and has a lovely atmosphere. No matter when we visited we were made very welcome and any requests for my relative was actioned. The End of Life Care was above what we
expected and saying thanks is not enough. I am delighted to recommend this Care Home.


Thanks again for everything that was done.


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Review from S K (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum had to be admitted to a care home in March this year due to dementia. There was nowhere we considered suitable for her in West Dunbartonshire and thankfully, we were recommended your care home by a friend, which then led us to Mosswood, which was more convenient for family/friends
visiting. We have been so delighted with the exceptional care and attention she had received during the past 6 months. She is now settled and part of the "family" there. Thank you for making a sad situation more bearable.

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Review from Jenny M (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in Mosswood for just over a year and received first class care from the day she arrived until the day she died. Indeed, the care of all the staff at the time she was so ill could not be praised highly enough: she was treated with such immense compassion, dignity and respect at
all times.

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Review from Claire C (Granddaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, great staff, always clean and plenty of amenities. My gran loves it here.

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Review from Iain M (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mosswood is a very well appointed and organised care home. The facilities are second to none. The staff are excellent and display at all times a very caring attitude towards residents who are all treated with dignity. I have no hesitation in recommending Mosswood as an excellent residential care home.

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Review from Jackie H (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the care home is a nice environment and very clean. The majority of staff are friendly and capable however recurring issues that have never been satisfactorily resolved affect the rating. The consistency of carer / key worker would also be a benefit.
Steps are currently being taken to resolve
our issues so we are hoping it will improve.

Reply from Rosie, Marketing at Mosswood Care Home

Thank you for your review Jackie, we are glad you are pleased with the standards at Mosswood Care Home. The issue to which you refer has now been concluded to your satisfaction. Please let us know if we can assist you further.


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Review from Patricia R (Daughter-in-law of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been in Mosswood Care home for 3 years now and is well settled and happy. We did a lot of research and visited all the care homes in Renfrewshire before we decided on Mosswood and feel we made the right decision. We find all staff are truly dedicated and the care they provide is
excellent. Very friendly, nothing is to much trouble I cannot praise them enough.

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Review from Jim P (Son of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mosswood staff have always appeared to me to be caring and efficient. They communicate well with my father and understand his needs and his personality which allows them to communicate with him in a relaxed manner. Communication between staff and myself are very good - I regularly receive phone calls
giving me an update if my father is feeling poorly etc. The care home is kept very clean. Laundry is carried out regularly - my only small concern is that despite labelling my father's clothes, there have been occasions when clothes have gone missing or he has been wearing clothes that do not belong to him. My father is satisfied with the quality of food provided.


My Mother was also a resident at Mosswood and unfortunately, she passed away 15 months ago at the home- but the care she received in the lead up to her death was excellent.


Reply from Rosie, Marketing at Mosswood Care Home

Thank you for your review Jim. We are delighted that you are pleased with the care your dad receives at Mosswood Care Home. Regarding your father's laundry issue, we have investigated the matter fully and are pleased that you now understand the issue and are happy with the resolution. Thank you.


Thank you for bringing it to our attention.


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Review from A T (Daughter-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very happy with the care and support given in the past two years to our mother. Staff are excellent and the facilities are of a high standard.

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Review from Colin M (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mosswood for nearly one year.
The standard of care has been exceptional.
The nursing staff have continued to monitor her deteriorating condition and have altered her care timeously and appropriately.
I have frequently witnessed members of staff displaying a level of care and
consideration to their residents that shows that this home has a desire not only to comply with regulations but to set its own standards well above what is expected.
I have already recommended Mosswood to several people and will continue to do so.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Mosswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Mosswood Care Home is calculated as follows: ( (99 Excellents x 5) + (5 Goods x 4) ) ÷ 104 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.534 Points relating to the number of positive Reviews for Mosswood Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 9 Positive Reviews ÷ 14.2 = 0.634

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Jul 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Pauleen

Pauleen Stevenson

Job Title: Home Manager

Joined: 2014

Pauleen is a very experienced manager who provides high-quality care person-centred care to her residents.