Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. Prices starting from £1450 per week. T&C's apply.
Visit at any time that is appropriate for your loved one
Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home has a Review Score of 9.9 (9.865) out of 10, based on 47 reviews in the last 2 years. Over all time Sunnybank House Care Home has 98 reviews.
Review from David C (Son of Resident) published on 18 March 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so much for taking the time to right this review. We are always so pleased to know we have provided care that goes beyond families expectations and we will continue to do so. Thank you again.
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Review from C A (Resident) published on 21 February 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so much for sharing your experience at Sunnybank House Care Home. It's heartening to hear about the wonderful activities and support they provide for both individuals living with dementia and their partners. The Monday sessions with coffee, cake, entertainment, quizzes, and games sound fantastic for memory support and social interaction. The Wednesday Lads who Latte mornings, where games and conversations help recall memories while partners have a space to talk and support each other, seem incredibly valuable as well. It's great to know that these meetings offer such a positive and supportive environment for everyone involved
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Review from K S (Daughter of Resident) published on 21 February 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for sharing your experience with Sunnybank House Care Home. It's wonderful to hear that your mother received such a warm welcome after her time in the hospital. The dedication and care shown by every member of the staff towards your mother and your entire family are truly commendable. It's reassuring to know that all her care needs are being met with such attentiveness and compassion. I cannot praise Sunnybank enough for the exceptional care and support they provide. Your positive feedback speaks volumes about the wonderful environment they have created. Thank you for sharing this with us.
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Review from J D (Daughter of Resident) published on 14 February 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Your review radiates such warmth, and genuine appreciation and is truly heartwarming. It's lovely to hear that the time spent at Sunnybank House was marked with the dignity and respect every resident deserves. An inclusive activity plan indeed plays a significant role in ensuring all residents feel valued and engaged, and it is wonderful that your mum enjoyed her time here so much.T hank you for sharing your experience; feedback like yours is invaluable and encourages the team to continue delivering such high standards of care.
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Review from S G (Resident) published on 30 January 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for your feedback and we are delighted to say how much we have improved our dining experience and quality of food. The new processes we have put in place are definitely working. We look forward to seeing you again as and when you may contact us.
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Review from Cleone H (Daughter-in-law of Resident) published on 29 January 2025
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Reply from Admin Admin, Admin at Sunnybank House Care Home
Thank you so much for writing your review. We really do appreciate it and we are so pleased to hear how fondly you think of the team and your time with us. It was an honour for us to care for your mother-in-law.
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Review from M E (Niece of Resident) published on 29 January 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to hear of your recommendation of Sunnybank House and delighted to know how happy and satisfied you are with the care and daily activities etc we offer. Thank you for your time to write a review.
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Review from Kathy M (Sister of Resident) published on 27 January 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you very much for taking the time to write a review for us, we are very grateful. We are delighted to hear you find your visits so welcoming and that choosing Sunnybank House was the perfect choice for all the family.
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Review from V B (Daughter of Resident) published on 21 January 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for the time to write a review, we do appreciate this very much. We are so pleased to know you feel relaxed and comfortable, as part of our ethos at Sunnybank House is to try our best to support our resident's family and friends as well. If you feel relaxed and comfortable, then we have done just that.
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Review from H F (Daughter of Resident) published on 13 January 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you very much for your time and thoughts in writing a review for us and we are thrilled to see just how settled mum is. It is much appreciated.
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Review from G C (Daughter of Resident) published on 7 January 2025
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to know just how happy your whole family is with Sunnybank House and we are very grateful for your time to write this review. Thank you.
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Review from Alison I (Daughter of Resident) published on 20 December 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are absolutely delighted to see just how well your mum has thrived at Sunnybank House and her smiling face is a joy to all. I want to thank you for your time to write a review and to let you know just how much we appreciate your kind words.
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Review from Sheila D (Wife of Resident) published on 20 December 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for the time to write a review and we are so pleased to see you and your husband each week at our Dementia support groups. Our activities weekly plan is something we are very proud of and we know we offer a vast array of activities for all.
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Review from S B (Daughter of Resident) published on 20 December 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so very much for your time to write a review, we do really appreciate it. Our activities planner is something we are very proud of and we understand how important having lots to do and enjoy is for everyone.
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Review from Carolyn N (Wife of Resident) published on 16 December 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so much for your review, we do appreciate them. I am delighted to regularly see both yourself and your husband at our weekly community groups and to know just how much you benefit and enjoy them.
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Review from John P (Son of Resident) published on 23 October 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We were honoured to support your father and are now also delighted to be here for your mother. Thank you for your comments and your thoughts and we will continue to provide the best level of care and dedication possible.
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Review from S S (Brother-in-law of Resident) published on 11 October 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We understand how stressful it is when a loved one is in the hospital. We always act promptly, effectively and with the best interests of residents to ensure they can come back to us as soon as possible to be amongst their friends and families. Thank you so much for your review- we really do appreciate it.
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Review from K R (Daughter of Resident) published on 1 October 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are delighted to know how pleased, both your father and your family are, with him choosing Sunnybank House. We pride ourselves on our personalised care and support and also understand that choice of activities and daily life is just so important. We are honoured to be a part of his life. Thank you.
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Review from K R (Regular Volunteer) published on 1 October 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thankvyou for both your time to write a review and most especially for your time to volunteer with us here at Sunnybank House. We are always so grateful and proud of our volunteer team and I know just how important your support is to our residents. We love being such an integral part of our community and the growing team of volunteers just shows what a two-way relationship it is. Thank you again.
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Review from Peter K (Son of Resident) published on 20 September 2024
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Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so much for the time to write a review for our home, we are delighted to be a part of Mum's life here at Sunnybank.
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The Review Score of 9.9 (9.865) out of 10 for Sunnybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.865 for Sunnybank House Care Home is calculated as follows: ( (476 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 547 Ratings = 4.865
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sunnybank House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
What I do:
As the general manager for Sunnybank House, it gives me great pleasure to welcome you to our home. I work alongside every department in the home to ensure we deliver the very best experience to our residents.
I will regularly be found around the home with our residents seeking feedback and discussing new ideas and initiatives on how to have a continued drive for excellence. Team development is a huge passion of mine and I work tirelessly with my Sunnybank colleagues to ensure they have everything they need to provide the very best care and support.
My experiences:
My career in the care industry started when I was 15 where I took a washing up role in my local nursing home. I developed a great passion and buzz for supporting people and very quickly knew that this was the career I wanted.
I worked hard to progress and learn every role within the home with the goal of one day being their leader. I have held every role in the home in my time, even stepping in to cook lunch on a few occasions. I have worked in both small and large companies in home, regional and operational manager roles but my passion lies in home management where I can spend time each day with the amazing residents we have.
About Me:
Outside of work I enjoy working out, heading to the cinema or spending many hours by the side of a river or lake fishing.
Job Title: Home Admissions Advisor
I am thrilled to be a part of the Sunnybank Team and delighted to support those looking for a new home or short-term stay in such a caring environment. I understand the feelings of confusion and concern when searching either for yourself or a loved one and I aim to help with that journey by answering questions openly, compassionately and with over 25 years experience of in the care industry. Come along to Sunnybank House where I can show you our beautiful home, you can meet with team members and residents you can see for yourself all we have to offer. I look forward to your call.
Job Title: Deputy Manager
Joined: 2022
I joined Cinnamon in September 2022. In my role I assist in the smooth running of Sunnybank House, ensuring that residents and families of those are always communicated with. I have extensive training in looking after those who live with Dementia, I currently hold a Level 3 in Health and Social Care and am now working hard to complete my Level 5 in Health and Social Care. I have a passion in developing staff members to meet their full potential and providing support to them as they need.
Job Title: Senior Activity Coordinator
Joined: 2022
I joined Cinnamon in December 2022 as one of the Activity Coordinators and my role has been to arrange a wide range of activities for the residents of Sunnybank working with the other Activities Coordinators. Since 1st May 2023, I have been the Senior Activity Coordinator and working on ways to create many new activities, increase intergenerational work and welcome more volunteers to work alongside the activities team.
I worked for 14 years in Stroke Rehabilitation in the late 80s and 90s before working in Community Care. I am an experienced events coordinator and this has worked well with my current role. I have also worked with people with dementia in the community including training associated with the support of people with dementia. I have now been able to use all my experience to the benefit of the residents and their families.
I was born and bred in Hampshire and now live in Fair Oak. I have been with my partner for 19 years. We enjoy walking, gardening and going away for walks in the countryside
Job Title: Head Of Housekeeping
What I do
My role is to lead and supervise the housekeeping staff. We provide a high standard of cleaning and laundry within the home.
My experience
I have worked before in a hotel and another care home as a housekeeper. I was a housekeeper before here in Sunnybank House before I became a head housekeeper.
About me
I like spending time with my family going in outdoor activities like camping and mountain biking
Job Title: Maintenance Manager
Joined: 2014
I am conscientious about keeping Sunnybank House well-maintained and safe for our Residents. There are a lot of hidden checks and Statutory inspections that I like to keep up to date.
The most satisfying part is helping the residents make their rooms personal to them whether being hanging pictures or organising their rooms to their liking.
Having worked at Sunnybank for 7 years all the residents know me well and I have a great relationship with all of them.
My Experience
I worked in the construction industry for 30 years and found the experience gained invaluable in my current role. I was the first employee at Sunnybank House and was responsible for overseeing the handover of the building in 2014.
About Me
I like watching my local premier league and cricket teams live and attending concerts.
My two daughters and dog keep me busy