Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. Prices starting from £1450 per week. T&C's apply.
Visit at any time that is appropriate for your loved one
Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home has a Review Score of 9.9 (9.865) out of 10, based on 47 reviews in the last 2 years. Over all time Sunnybank House Care Home has 98 reviews.
Review from Donna W (Niece of Resident) published on 18 September 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so much for your time in writing this review and we all feel so pleased to know just how happy your uncle is. He always joins in with the huge array of activities and it is a pleasure to see.
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Review from Janice M (Resident) published on 18 September 2024
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so honoured and thrilled to be a part of your home and are delighted to know how you feel. Thank you for writing this review and we will continue to support you however we are able.
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Review from A J (Friend of Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for the time to write a review, it is very much appreciated and I can assure you that we will continue to provide the best care, daily support and choice of wonderful activities. We are delighted to know you enjoy all of your visits and that your friend is living their 'best life'.
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Review from Colin M (Resident) published on 30 May 2024
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to be able to support you and are thrilled to know you feel so welcome and part of the Sunnybank family.
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Review from Maureen C (Resident) published on 24 May 2024
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to know you are enjoying being 'at home' with us. You are such a wonderful addition to our family, it is a pleasure to be a part of yours.
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Review from Helen S (Daughter of Resident) published on 26 April 2024
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
It was an honour and pleasure for us to be able to support and care for your mother. We are so very pleased to know we were a part of her life and that she was happy living with us. Thank you very much for your kind words.
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Review from T W (Resident) published on 19 March 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to know you are enjoying living at Sunnybank and making the most of all the activities. We do also offer one-to-one activities every day for those who are not able to join up with others. We always ensure we have a planner for everybody to enjoy and ensure we develop things as needs change.
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Review from C S (Daughter of Resident) published on 19 March 2024
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you so very much for your time and kind words in this review. We are so pleased to know you feel this way and everyone here does their very best to make Sunnybank House the happy home that it is.
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Review from S W (Resident) published on 18 March 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you very much for your kind words and time to complete a review. We are so pleased you really enjoyed your stay and I know you made some good friends whilst you were with us. Please do take us up on the offer of afternoon tea soon and we look forward to seeing you again.
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Review from T S (Son of Resident) published on 12 March 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for your review, we really do appreciate them and we are delighted to know just how happy Dad is. We feel honoured to be able to support him.
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Review from Keith C (Wife of Resident) published on 26 February 2024
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Overall Experience
4.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to know you will be coming back again to us and we look forward to supporting your delightful wife in the future. I know she really enjoyed her stay with us and certainly made new friends here. Thank you for your time to fill out a review card.
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Review from Keith S (Son-in-law of Resident) published on 20 February 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We really do appreciate your kind words for this review, so thank you very much. We pride ourselves on having a whole home approach to supporting residents and your comments just show how successful that is here at Sunnybank House.
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Review from R V (Resident) published on 20 February 2024
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We do appreciate your comments and as you are aware we are having lots of refurbishments, decorating and new furniture, now having been delivered. We have had regular servicing and maintenance on much of our equipment recently and we are so pleased to have been able to have two lifts to enable all residents and visitors to ensure easy access throughout the home is available. Our newly refurbished dining, communal and relaxing areas are really looking beautiful. Thank you for your comments and we are so pleased you have chosen Sunnybank House for both your wife and yourself to be your 'forever home'.
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Review from Raymond H (Respite Resident) published on 15 December 2023
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4.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for your kind words and we are delighted you enjoyed your time with us. We look forward to seeing you again soon.
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Review from Ronald E (Resident) published on 1 December 2023
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4.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are so pleased to know you are settled and happy living with us and thank you for the time to make this review. Please do let us know how we can improve our services to allow us to get five out of five every time. It is a pleasure and honour to share our home with you.
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Review from M B (Respite Resident) published on 13 October 2023
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for taking the time to send us your feedback as we always appreciate it. As you will have seen all of our showers are fitted with a pull-down seat for comfort, safety and to reduce the risk of falls. Another time please do let us know that you would prefer to have a handrail present and we can endeavour to choose you a room where the shower has hand grips as well. We hope to see you again soon.
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Review from S K (Son of Resident) published on 10 October 2023
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
We are thrilled to hear you are so pleased with both our home and care we are providing. We pride ourselves on always trying our best and we are delighted when we receive such kind words. Thank you so much for your review, it is very much appreciated.
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Review from J H (Daughter of Resident) published on 10 October 2023
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for taking the time to write a review for Sunnybank House; we always appreciate it. We are very pleased to know you always feel valued and welcomed each time you visit and especially pleased that your dad is happy too.
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Review from Ellen M (Wife of Resident) published on 10 October 2023
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5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Thank you for your kind words. We all felt that your husband made the most of his time with us and it was such a pleasure to see how he enjoyed all we have to offer. I do hope he is able to return as he made some lovely friendships with both residents and team members.
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Review from R F (Son-in-law of Resident) published on 4 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home
Our aim is to ensure our home is a wonderful place for residents, families and team members to be in and your words just show that we are really making a difference to your family. Thank you, it is really appreciated.
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The Review Score of 9.9 (9.865) out of 10 for Sunnybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.865 for Sunnybank House Care Home is calculated as follows: ( (476 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 547 Ratings = 4.865
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sunnybank House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
What I do:
As the general manager for Sunnybank House, it gives me great pleasure to welcome you to our home. I work alongside every department in the home to ensure we deliver the very best experience to our residents.
I will regularly be found around the home with our residents seeking feedback and discussing new ideas and initiatives on how to have a continued drive for excellence. Team development is a huge passion of mine and I work tirelessly with my Sunnybank colleagues to ensure they have everything they need to provide the very best care and support.
My experiences:
My career in the care industry started when I was 15 where I took a washing up role in my local nursing home. I developed a great passion and buzz for supporting people and very quickly knew that this was the career I wanted.
I worked hard to progress and learn every role within the home with the goal of one day being their leader. I have held every role in the home in my time, even stepping in to cook lunch on a few occasions. I have worked in both small and large companies in home, regional and operational manager roles but my passion lies in home management where I can spend time each day with the amazing residents we have.
About Me:
Outside of work I enjoy working out, heading to the cinema or spending many hours by the side of a river or lake fishing.
Job Title: Home Admissions Advisor
I am thrilled to be a part of the Sunnybank Team and delighted to support those looking for a new home or short-term stay in such a caring environment. I understand the feelings of confusion and concern when searching either for yourself or a loved one and I aim to help with that journey by answering questions openly, compassionately and with over 25 years experience of in the care industry. Come along to Sunnybank House where I can show you our beautiful home, you can meet with team members and residents you can see for yourself all we have to offer. I look forward to your call.
Job Title: Deputy Manager
Joined: 2022
I joined Cinnamon in September 2022. In my role I assist in the smooth running of Sunnybank House, ensuring that residents and families of those are always communicated with. I have extensive training in looking after those who live with Dementia, I currently hold a Level 3 in Health and Social Care and am now working hard to complete my Level 5 in Health and Social Care. I have a passion in developing staff members to meet their full potential and providing support to them as they need.
Job Title: Senior Activity Coordinator
Joined: 2022
I joined Cinnamon in December 2022 as one of the Activity Coordinators and my role has been to arrange a wide range of activities for the residents of Sunnybank working with the other Activities Coordinators. Since 1st May 2023, I have been the Senior Activity Coordinator and working on ways to create many new activities, increase intergenerational work and welcome more volunteers to work alongside the activities team.
I worked for 14 years in Stroke Rehabilitation in the late 80s and 90s before working in Community Care. I am an experienced events coordinator and this has worked well with my current role. I have also worked with people with dementia in the community including training associated with the support of people with dementia. I have now been able to use all my experience to the benefit of the residents and their families.
I was born and bred in Hampshire and now live in Fair Oak. I have been with my partner for 19 years. We enjoy walking, gardening and going away for walks in the countryside
Job Title: Head Of Housekeeping
What I do
My role is to lead and supervise the housekeeping staff. We provide a high standard of cleaning and laundry within the home.
My experience
I have worked before in a hotel and another care home as a housekeeper. I was a housekeeper before here in Sunnybank House before I became a head housekeeper.
About me
I like spending time with my family going in outdoor activities like camping and mountain biking
Job Title: Maintenance Manager
Joined: 2014
I am conscientious about keeping Sunnybank House well-maintained and safe for our Residents. There are a lot of hidden checks and Statutory inspections that I like to keep up to date.
The most satisfying part is helping the residents make their rooms personal to them whether being hanging pictures or organising their rooms to their liking.
Having worked at Sunnybank for 7 years all the residents know me well and I have a great relationship with all of them.
My Experience
I worked in the construction industry for 30 years and found the experience gained invaluable in my current role. I was the first employee at Sunnybank House and was responsible for overseeing the handover of the building in 2014.
About Me
I like watching my local premier league and cricket teams live and attending concerts.
My two daughters and dog keep me busy
