Sunnybank House Care Home

Botley Road, Fair Oak, Eastleigh SO50 7AP
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9.9 98 Reviews
  • Sunnybank House Care Home, Eastleigh
Sunnybank House is a state-of-the-art care home situated in the heart of Fair Oak in Eastleigh. A modern, purpose-built care home, it is well placed for trips out to the surrounding picturesque villages of Bishops Waltham, Botley and beyond.

Combining luxurious surrounding with genuinely caring people, Sunnybank House offers a high-quality care home environment. This is a place where quality and compassion are stitched into the fabric of the building, creating a warm and supportive atmosphere in which residents can live a comfortable and fulfilled life.

They know their skilled care at Sunnybank House is a source of reassurance to residents and their families, and are able to provide residential care and residential care to residents living with dementia.

Sunnybank has a hairdressing salon, chiropody and in-house laundry service. They also have a lovely garden room, visitors' lounge, landscaped gardens with patios and communal spaces where the team delivers a range of activities that both stimulates and engages all residents.

At Sunnybank House they believe staff are the difference between quality and excellence. Between caring at work and caring like family, between listening and truly understanding, and between eating a meal and enjoying an experience.

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Care Provided by Sunnybank House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • James Greene (General Manager)
  • Admission Criteria
    • Private and top up
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sunnybank House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. Prices starting from £1450 per week. T&C's apply.
  • (these prices are only a guideline, please contact Sunnybank House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit at any time that is appropriate for your loved one


  • Parking

  • Plenty of on-site parking for visitors and designated Disabled parking also.


Sunnybank House Care Home Reviews (98)

Total of 98, showing 41-60
9.9

Sunnybank House Care Home has a Review Score of 9.9 (9.865) out of 10, based on 47 reviews in the last 2 years. Over all time Sunnybank House Care Home has 98 reviews.

Overall Experience

  • 79
  • 18
  • 1
  • 0
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Date Published

98
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Review from P P (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the overall care is kind and efficient. The overall standard is very good and no obvious improvements needed.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

We are so pleased to hear your feedback and to know that we are meeting your expectations and you feel our standards are very good. We will definitely keep up the good work. Thank you again.


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Review from Brian F (Respite Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came from a hospital to Sunnybank House Care Home to complete my medical restoration prior to returning to my home life. The care from entering the establishment to now has been excellent. A really nice experience after the other place. Very friendly and I will definitley miss them when I leave here.
Good people from top to bottom! A real joy to be looked after and really cared for! Thank you Sunnybank and all the staff!

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you, Brian for your kind words and I can say from all of us here at Sunnybank House, it has been a real pleasure to get to know you. We are thrilled you are now able to join your family at your home and we do hope you will come back to see us and join in with some of our community events. We wish you all the best!


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Review from Alan M (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for six days so far but have found the treatment exceptional. The carers have been excellent in terms of attention in the mornings when showering and freshening up at night when I have problems getting up and going to the toilet. The staff are really helpful and the food is very
good and plentiful.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

We are so pleased you are enjoying your time at Sunnybank House and we will continue to deliver the high quality care and consideration that is part of our daily life. Thank you for taking the time to complete a review, we really do appreciate it.


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Review from Tony M (Son of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular care team are excellent, they provide friendly, compassionate care, despite the pressure of time. We have always found them responsive, patient and adaptable. The activities provide an important aspect in the well-being of the residents, provided they are consistent. We have always found
the admin staff very welcoming and helpful. Housekeeping have been respectful and friendly.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

We are always so pleased to receive feedback and we look closely at the areas where we can work to improve. Thank you so much for taking the time to complete a review card, it is very much appreciated.


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Review from Michael S (Brother of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am only a visitor and cannot comment on many of the things listed below. My brother cannot communicate so I have no idea on his reviews of food etc. He seems happy and contented. Staff are always friendly and the home is well presented.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you for your comments and we are pleased you feel he is happy and contented. He is certainly part of our Sunnybank family and we are honoured to support him.


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Review from Iain G (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sunnybank six weeks ago and all the staff have made a huge effort to help her settle. Mum is 100 and has very limited sight and arrived with a ‘fresh’ fractured wrist, which has added to her care needs.
I’m very happy with the care and overall support Mum is receiving.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for your kind words and we are delighted to see how settled and relaxed Mum is. It is an honour to be part of her life and thank you for choosing Sunnybank House.


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Review from Michael M (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away but was a resident at Sunnybank House Care Home, where she received top-class care from a first-class team who gives thier all day-in-day-out.
Nothing was too much trouble; the dedication and commitment shown by everybody are just exemplary, and the ambience created is
just one family.
It is simply a top care home whose quality of services is excellent.

Reply from Admin at Sunnybank House Care Home

Thank you so much for this very kind review; the team will be so pleased to hear how much you think of them. We loved having you all as a part of our family and hope you continue to visit and spend time with us. We will miss Mum lots. Take Care.


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Review from Roy G (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad moved in at Sunnybank, he was made to feel welcome and settled in very quickly. The staff got to know him well, and he was encouraged to take part in suitable activities. As his health deteriorated over several months, the staff were very efficient at planning and implementing changes to
his care needs, monitoring him closely. Into his final few weeks, the staff worked with the local GP and community nursing to deliver the care he needed. In his final days, my wife and I were welcomed into the home to be with Dad full-time and were well looked after by the busy team.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for this kind review. We will miss Dad so much. Please stay in touch; you are welcome anytime.


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Review from Carol M (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Sunnybank at the end of July after several weeks in the hospital following an emergency operation. The admissions advisor was extremely helpful in finding my mother a suitable place when we realised that she would not be well enough to return to her own home because she needed 24-hour
care available. We were impressed when we visited the home and found the atmosphere warm and welcoming, the staff friendly, and the residents looked happy and content.
My mother was very well cared for during her stay at Sunnybank, which sadly was shorter than we had expected. All the staff were excellent and very caring, making sure my mother was comfortable and all her needs and wishes were met.
Thank you to all at Sunnybank House.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for taking the time to complete this lovely review, and thank you for your kind words. It was a pleasure to have you all as a part of our family, and please do feel free to pop in for a cuppa and a catch-up whenever you would like to; it would be lovely to see you.


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Review from Susan E (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnybank was a game-changer for me. My 100-year-old Mum needed to get out of hospital after a fracture. Mum just wanted to get back home, and Sunnybank was able to get her there. Sunnybank provided that help with kindness and care. Thank you.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for this kind review and your lovely words. We loved having Mum here with us.


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Review from R N (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad both came to Sunnybank in August 2019. Sadly my dad passed away shortly after. The care, love and consideration my mum has been given by all the staff have been wonderful, although there have been difficult times for her. If there is anything I need to be made aware of, a call is swiftly
made o me and should I have any concerns myself; I know these will be listened to and dealt with.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for your kind review; it really means the world to the team to hear such lovely feedback, and I will ensure I pass this on. Thank you again.


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Review from Susan H (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of expertise, skill and dedication of the staff is excellent. Their patience and kindness are evident in all their dealings with my mother. Nothing is too much trouble. Attention to detail is first-class.
My mother is always treated with great respect, kindness, gentleness and thoughtfulness
for her overall welfare.
When a rare issue arises, it is handled promptly, sensitively and thoroughly according to best practice guidelines.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for your very kind review. We adore Mum, and it is a real pleasure to care for her.


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Review from S R (Sister of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always caring and communicate to family any updates straight away. The staff have treated my sister with respect and dignity, always willing to help and encourage her. The admin and reception staff are always helpful and friendly, especially through difficult times.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much. We loved having your sister with us and getting to know you all. Please keep in touch to let us know how she is doing and come back and see us soon.


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Review from Jackie D (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, it was not an easy decision to move Mum from her home of 60-years as she was no longer safe living on her own. It is such a relief that Mum is safe and so well cared for. The care at Sunnybank is fantastic; the residents are treated with respect and as individuals, I cannot speak highly
enough of all the staff and the peace of mind it has given us as a family.
Thank you.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for your lovely review. We adore Mum so much, and she is a pleasure to care for. Thank you for being part of our family.


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Review from Roy P (Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my room really comfortable.
The staff are really friendly and helpful.
Nothing is too much trouble.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for this kind review, Roy. We absolutely adore having you with us, so thank you for being a part of our Sunnybank Family.


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Review from S O (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Sunnybank until recently, when she died. The staff at the care home were so kind and compassionate. They were always thoughtful and considerate. The staff were patient and helpful. My mum was always kept clean and tidy. Al times, she could be challenging, but they managed
her very well and allowed her to be as independent as possible.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for taking the time to complete this review; it is much appreciated. We will miss Mum lots and are always here should you need us. Be sure to come in and say hi from time to time.


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Review from Susan R (Wife of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband only stayed for three nights, we had a good feel about the home. Very caring and friendly, nothing too much trouble.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you for your kind review. Even though it was a short but sweet stay, we very much enjoyed getting to know you all and hope to see you again in the future. We hope you all had a fab day at the wedding.


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Review from Dennis D (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Sunnybank House for over 6-years. She has been cared for to the highest standard by staff at all levels. She is settled and happy in a very friendly environment. During the pandemic, the well-being of residents has been of paramount importance with visits being carefully orchestrated
to ensure health and safety requirements are fully complied with. Although during this period, visiting has of necessity been restricted, Mum remains happy, as fit as a 99-year-old can hope to be, and well cared for. I am totally happy with the care and attention she receives at Sunnybank House.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you for your kind review. We love having Mum with us and having all of you as part of the Sunnybank Family.


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Review from J B (Resident) assisted by family/friend published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care and attention of all members of staff. Nothing was too much trouble. I was admitted at the last minute, and the management did everything to make it a smooth experience.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for your kind words. We loved having you stay with us and are so pleased you enjoyed it too. We miss you lots and look forward to seeing you again sometime.


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Review from Carol C (Niece of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnybank House was a great choice and exceeded our expectations. A really skilful team, lovely surroundings and good food. We were impressed by the way the carers took so much time and trouble, and the way things were organised for us.
Highly recommended.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Sunnybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Sunnybank House Care Home is calculated as follows: ( (476 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 547 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnybank House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

James

James Greene

Job Title: General Manager

What I do:
As the general manager for Sunnybank House, it gives me great pleasure to welcome you to our home. I work alongside every department in the home to ensure we deliver the very best experience to our residents.


I will regularly be found around the home with our residents seeking feedback and discussing new ideas and initiatives on how to have a continued drive for excellence. Team development is a huge passion of mine and I work tirelessly with my Sunnybank colleagues to ensure they have everything they need to provide the very best care and support.


My experiences:
My career in the care industry started when I was 15 where I took a washing up role in my local nursing home. I developed a great passion and buzz for supporting people and very quickly knew that this was the career I wanted.


I worked hard to progress and learn every role within the home with the goal of one day being their leader. I have held every role in the home in my time, even stepping in to cook lunch on a few occasions. I have worked in both small and large companies in home, regional and operational manager roles but my passion lies in home management where I can spend time each day with the amazing residents we have.


About Me:
Outside of work I enjoy working out, heading to the cinema or spending many hours by the side of a river or lake fishing.


Jessica

Jessica Wooldridge

Job Title: Home Admissions Advisor

I am thrilled to be a part of the Sunnybank Team and delighted to support those looking for a new home or short-term stay in such a caring environment. I understand the feelings of confusion and concern when searching either for yourself or a loved one and I aim to help with that journey by answering questions openly, compassionately and with over 25 years experience of in the care industry. Come along to Sunnybank House where I can show you our beautiful home, you can meet with team members and residents you can see for yourself all we have to offer. I look forward to your call.


Jasmin

Jasmin Wheeler-Osman

Job Title: Deputy Manager

Joined: 2022

I joined Cinnamon in September 2022. In my role I assist in the smooth running of Sunnybank House, ensuring that residents and families of those are always communicated with. I have extensive training in looking after those who live with Dementia, I currently hold a Level 3 in Health and Social Care and am now working hard to complete my Level 5 in Health and Social Care. I have a passion in developing staff members to meet their full potential and providing support to them as they need.


Paul

Paul Burrows-Gibson

Job Title: Senior Activity Coordinator

Joined: 2022

I joined Cinnamon in December 2022 as one of the Activity Coordinators and my role has been to arrange a wide range of activities for the residents of Sunnybank working with the other Activities Coordinators. Since 1st May 2023, I have been the Senior Activity Coordinator and working on ways to create many new activities, increase intergenerational work and welcome more volunteers to work alongside the activities team.


I worked for 14 years in Stroke Rehabilitation in the late 80s and 90s before working in Community Care. I am an experienced events coordinator and this has worked well with my current role. I have also worked with people with dementia in the community including training associated with the support of people with dementia. I have now been able to use all my experience to the benefit of the residents and their families.


I was born and bred in Hampshire and now live in Fair Oak. I have been with my partner for 19 years. We enjoy walking, gardening and going away for walks in the countryside


Oliver

Oliver Rivera

Job Title: Head Of Housekeeping

What I do


My role is to lead and supervise the housekeeping staff. We provide a high standard of cleaning and laundry within the home.


My experience


I have worked before in a hotel and another care home as a housekeeper. I was a housekeeper before here in Sunnybank House before I became a head housekeeper.


About me


I like spending time with my family going in outdoor activities like camping and mountain biking


Ross

Ross Hatton

Job Title: Maintenance Manager

Joined: 2014

I am conscientious about keeping Sunnybank House well-maintained and safe for our Residents. There are a lot of hidden checks and Statutory inspections that I like to keep up to date.


The most satisfying part is helping the residents make their rooms personal to them whether being hanging pictures or organising their rooms to their liking.


Having worked at Sunnybank for 7 years all the residents know me well and I have a great relationship with all of them.


My Experience
I worked in the construction industry for 30 years and found the experience gained invaluable in my current role. I was the first employee at Sunnybank House and was responsible for overseeing the handover of the building in 2014.


About Me
I like watching my local premier league and cricket teams live and attending concerts.
My two daughters and dog keep me busy