Sunnybank House Care Home

Botley Road, Fair Oak, Eastleigh SO50 7AP
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9.9 98 Reviews
  • Sunnybank House Care Home, Eastleigh
Sunnybank House is a state-of-the-art care home situated in the heart of Fair Oak in Eastleigh. A modern, purpose-built care home, it is well placed for trips out to the surrounding picturesque villages of Bishops Waltham, Botley and beyond.

Combining luxurious surrounding with genuinely caring people, Sunnybank House offers a high-quality care home environment. This is a place where quality and compassion are stitched into the fabric of the building, creating a warm and supportive atmosphere in which residents can live a comfortable and fulfilled life.

They know their skilled care at Sunnybank House is a source of reassurance to residents and their families, and are able to provide residential care and residential care to residents living with dementia.

Sunnybank has a hairdressing salon, chiropody and in-house laundry service. They also have a lovely garden room, visitors' lounge, landscaped gardens with patios and communal spaces where the team delivers a range of activities that both stimulates and engages all residents.

At Sunnybank House they believe staff are the difference between quality and excellence. Between caring at work and caring like family, between listening and truly understanding, and between eating a meal and enjoying an experience.

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Care Provided by Sunnybank House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • James Greene (General Manager)
  • Admission Criteria
    • Private and top up
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sunnybank House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. Prices starting from £1450 per week. T&C's apply.
  • (these prices are only a guideline, please contact Sunnybank House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit at any time that is appropriate for your loved one


  • Parking

  • Plenty of on-site parking for visitors and designated Disabled parking also.


Sunnybank House Care Home Reviews (98)

Total of 98, showing 61-80
9.9

Sunnybank House Care Home has a Review Score of 9.9 (9.865) out of 10, based on 47 reviews in the last 2 years. Over all time Sunnybank House Care Home has 98 reviews.

Overall Experience

  • 79
  • 18
  • 1
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Date Published

98
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47
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Review from Brian B (Friend of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had personal experience of a number of local homes, Sunnybank House makes a truly refreshing change. The facilities are excellent and well cared for but this isn't what makes Sunnybank so exceptional. It's the genuine love and dedication of a remarkable team of people that sets the home apart.
The care provided has far exceeded expectation and, having agonized over our decision, we now realize that we could and probably should have made this change far sooner.


Most importantly, the residents are treated not just as older people but as the diverse, fascinating individuals they are. The respect and dignity afforded to the lucky, happy band of residents is lovely to see and we already feel like part of an extended family.


Nothing is too much trouble. Communication with us has been caring and thoughtful. We are delighted by the way that such a positive step was possible despite the extra challenges presented by the pandemic.


Thank you all so much.


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Review from Paul K (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnybank is a fantastic care home. The staff are efficient, friendly and always keep you updated with the residents' health. My father went to Sunnybank on the 4th March for 2 weeks respite while I took a holiday. Upon my return, I was ill with flu-like symptoms and asked if Dad could stay for another
2 weeks. This was no problem. During this time the country went into lock-down because of COVID-19 and so Dad has remained with them until now. Sunnybank were very accommodating and although I have not been able to visit, they arranged for a telephone in Dad's room so we could at least speak on a regular basis.

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home

Paul, thank you ever so much for the kind and lovely words. This truly means a lot to all the team members here.
It has been an absolute pleasure meeting yourself, your Dad and your other family members. We very much enjoy your Dad's company and it is a pleasure to help care for him. Thank you again.


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Review from Ann A (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a stroke just before the Coronavirus epidemic started. Sunnybank staff were so kind and managed to liaise with the hospital to get my father safely admitted just before the lockdown started. Despite the obvious difficulties of the timing, the wonderful staff at Sunnybank settled him in
well and helped me enormously with everything that needed to be done.
His room is comfortable, the staff professional and caring and the food excellent. I cannot praise it highly enough.

Reply from Jade Randell, Home Admissions Advisor at Sunnybank House Care Home

Ann, thank you ever so much for your very lovely review and kind words. It is an absolute pleasure of ours to care for your Father. We hope you are keeping safe and that we get to see you very soon! A huge thank you again, from everyone here at Sunnybank House.


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Review from Ron R (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been in two care homes prior to Sunnybank House. When he arrived at Sunnybank the staff were amazing. The admission manager was also very caring during that process. Carers have engaged with my dad in a fantastic way and he smiles much more now. The activities and stimulation are first class.
Highly recommended.

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Review from Mike (Son of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and all the staff work extremely hard and deliver excellent professional and personal support for my step-father. Everyone seems to know him and find the time to say hello and talk to him, which helps him feel comfortable and settled at Sunnybank.

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Review from Diana C (Wife of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in care for approximately 5 weeks.
The care is excellent although response times are not always as quick as we would like.

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home

Thank you for taking the time to submit a review, Diana. Here at Sunnybank House, we are dedicated to continuously improving our practice and your feedback is highly valued.


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Review from Jackie S (Wife of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have put my husband into respite, and was not sure what to do - or even that I wanted to leave him, but, from the first contact with the care home (I called in unannounced) I was put at ease and shown around - which told me they had nothing to hide. Everyone I met that day and
on subsequent visits was lovely - happy, smiley compassionate and approachable. When I dropped my husband off, he stayed happily ( I was concerned, he wouldn't stay) and when I picked him up, he appeared happy and relaxed.

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home

Thank you Jackie for your wonderful, kind words. We are so pleased to hear your feedback and thank you for taking the time to publish this review.


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Review from Brian C (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently stayed in the home for 2 weeks of respite care in the dementia unit. The home was light and airy, the rooms were large and immaculate and there was an atmosphere of calm in the home, especially in the communal areas. The staff appeared to genuinely care for the residents and my mother
was well looked after. There was feedback available when we called, visiting was never a problem and all of the other visitors or family members that I met also had the opinion that this was one of the nicest homes in the area.

Reply from Jade Randell, Home Admissions Advisor at Sunnybank House Care Home

Thank you ever so much, Brian, for your delightful review, we are very pleased to hear your feedback. We hope to see you again in the future and all the very best to you and your family.


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Review from Barbara R (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Sunnybank initially short term following a hospital stay and fall, arriving with a fractured shoulder. She was instantly made very welcome and the kindness of the staff quickly began to alleviate all her concerns about being 'in a home'. A little reluctantly, she eventually decided
to stay long term, realising that she was at some considerable risk living alone. Happily, even whilst keenly feeling the loss of her own home, she has realised the benefits of having such a high level of care and knows that she made the right decision. For the family, this has meant a level of peace of mind about her safety, which we have not had for some while and the support that we also have received from the staff is heartwarming - they have been excellent through several emergency hospital visits and poorly spells and kept us informed at every stage. We are all extremely grateful to everyone at Sunnybank for all they do.

Reply from Jade Randell, Home Admissions Advisor at Sunnybank House Care Home

Thank you Barbara for your wonderful review. We are so very pleased to hear your feedback and thank you from all the team here.


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Review from Caroline C (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly. Nothing was too much trouble for the staff. Mother particularly enjoyed having her hair done!

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home

Thank you so much for the lovely review. The whole team here really appreciate you taking the time to provide this feedback on the home. We would be delighted if we saw both yourself and your Mother again in the future.


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Review from Annette S (Daughter of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Sunnybank House for 7-months. He was treated with care and respect at all times despite being a little difficult at times.
The decor is very good, and the rooms comfortable. The food was excellent, and the little extra touches were much appreciated. As family members, we were always
welcome and able to make cups of tea and enjoy the delicious cakes and biscuits.
The carers were patient under difficult circumstances, and we very much appreciated their kindness.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you very much for or your kind review; we really appreciate your feedback.


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Review from C R (Son-in-law of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently stayed at Sunnybank House for short term respite care. He loved it there, so much so, that he didn't want to leave. He was treated with care and respect throughout his stay. The home is modern, bright and appealing. The staff are great and the food and accommodation are first
class.

Reply from Hayley Gibbons, Deputy Mgr at Sunnybank House Care Home

Thank you for the review.
We are very pleased that your father-in-law had a great experience and enjoyed his stay with us.


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Review from Helen J (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Initial appearances in comparison to other homes are encouraging. However, there is a marked lack of personal care experienced by my Mother following a major operation. For her first 3 days, she was not offered help with a shower and due to having a broken chest bone unable to have one unassisted. Her
bed remains unmade daily until she requests for it to be made and again following a quadruple heart bypass she is not able to make it herself. After 8 days she has not had clean sheets, despite the floor being washed thoroughly daily - surely for the amount of money being paid at least twice a week would be reasonable? Night staff were so noisy last night my Mother was awoken due to laughter in the corridor. When she mentioned it to staff today it was dismissed as staff banter. Impressionable, warm, fashionably decorated home for visitors, friends and family, however, hearing about the day to day going’s on is slightly worrying when my sister and I are entrusting the home to care for my Mother.

Reply from Hayley Gibbons, Deputy Mgr at Sunnybank House Care Home

Thank you for your review of Sunnybank House.


We pride ourselves on the consistently high level of personal care provided at Sunnybank House. I am sorry your experience was not to the standard you expected. I apologise for the lack of a shower for the first three days and am reassured to see from our records that we made regular offers of showers and personal care to your mother throughout the remainder of your mum’s stay.


I apologise if the night staff were a little too loud on one night of your mother’s stay. We have reminded the night team members to restrict themselves to private areas for any potentially intrusive team member small talk as I am sure being woken unnecessarily by any means is upsetting and we acknowledge is entirely unacceptable.


If you would like to contact us about the “day-to-day goings on” that you found slightly worrying, then please do pop in to discuss this. We value all feedback and are committed to continually improving the service that we provide to our residents at Sunnybank House and in all of our Cinnamon Care Homes.


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Review from Kevin W (Son-in-law of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at several other homes, we chose Sunnybank House Care Home and boy are we glad we did. The welcome my mother-in-law received was second to none, the staff and management took time to settle her in which we all knew would take time but nothing is too much trouble. We were made to feel at
home, being reminded that this is her new home and we were welcome to come and see her whenever we pleased. The room she has is great, with a large bathroom, always clean, and fresh towels every day. The food, in my opinion, is exceptionally freshly cooked, great presentation in a lovely restaurant setting. The choices are very very good and that is what Sunnybank seems to be, all about choices. The residents can stay in their rooms, go to the lounges, go into the gardens, join in on the various activities or go to the entertainments. It's all about choice thank God. One last thing, at Sunnybank all the staff treat the residents with kindness, dignity and patience.

Reply from Sandra Patricio, Home admissions advisor at Sunnybank House Care Home

Thank you very much for this lovely review.


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Review from Vera P (Resident) assisted by family/friend published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here, I have a lovely room. All the staff are friendly and caring.

Reply from Sandra Patricio, Home admissions advisor at Sunnybank House Care Home

Thank you to our resident Vera for this lovely review.


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Review from Kathleen M (Resident) assisted by family/friend published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy a lot of the time. I like my room very much. All the staff are friendly and caring. They have a lot to do and are always busy but they do their best.

Reply from Sandra Patricio, Home admissions advisor at Sunnybank House Care Home

Thank you to our resident for this lovely review.


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Review from S P (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent the last few weeks of his life being looked after by Cinnamon and the staff were wonderful.
Nothing was too much trouble, every effort was made to make him comfortable and at ease during his stay.
I was kept well informed of any changes in medication and told how his days were spent
and what activities he became interested in.
I would have no hesitation whatsoever in recommending any Cimmamon care home to friends and relatives.

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Review from Dorothy T (Wife of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband enjoyed his 2 weeks with you and always enjoys his visit with you.

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Review from E S (Friend of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am only a visitor, not a patient. The patient is a friend of mine. I always get a warm welcome from the person on the desk. My friend has some complaints but on the whole is settled and happy.

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Review from W T (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory in every respect.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Sunnybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Sunnybank House Care Home is calculated as follows: ( (476 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 547 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnybank House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

James

James Greene

Job Title: General Manager

What I do:
As the general manager for Sunnybank House, it gives me great pleasure to welcome you to our home. I work alongside every department in the home to ensure we deliver the very best experience to our residents.


I will regularly be found around the home with our residents seeking feedback and discussing new ideas and initiatives on how to have a continued drive for excellence. Team development is a huge passion of mine and I work tirelessly with my Sunnybank colleagues to ensure they have everything they need to provide the very best care and support.


My experiences:
My career in the care industry started when I was 15 where I took a washing up role in my local nursing home. I developed a great passion and buzz for supporting people and very quickly knew that this was the career I wanted.


I worked hard to progress and learn every role within the home with the goal of one day being their leader. I have held every role in the home in my time, even stepping in to cook lunch on a few occasions. I have worked in both small and large companies in home, regional and operational manager roles but my passion lies in home management where I can spend time each day with the amazing residents we have.


About Me:
Outside of work I enjoy working out, heading to the cinema or spending many hours by the side of a river or lake fishing.


Jessica

Jessica Wooldridge

Job Title: Home Admissions Advisor

I am thrilled to be a part of the Sunnybank Team and delighted to support those looking for a new home or short-term stay in such a caring environment. I understand the feelings of confusion and concern when searching either for yourself or a loved one and I aim to help with that journey by answering questions openly, compassionately and with over 25 years experience of in the care industry. Come along to Sunnybank House where I can show you our beautiful home, you can meet with team members and residents you can see for yourself all we have to offer. I look forward to your call.


Jasmin

Jasmin Wheeler-Osman

Job Title: Deputy Manager

Joined: 2022

I joined Cinnamon in September 2022. In my role I assist in the smooth running of Sunnybank House, ensuring that residents and families of those are always communicated with. I have extensive training in looking after those who live with Dementia, I currently hold a Level 3 in Health and Social Care and am now working hard to complete my Level 5 in Health and Social Care. I have a passion in developing staff members to meet their full potential and providing support to them as they need.


Paul

Paul Burrows-Gibson

Job Title: Senior Activity Coordinator

Joined: 2022

I joined Cinnamon in December 2022 as one of the Activity Coordinators and my role has been to arrange a wide range of activities for the residents of Sunnybank working with the other Activities Coordinators. Since 1st May 2023, I have been the Senior Activity Coordinator and working on ways to create many new activities, increase intergenerational work and welcome more volunteers to work alongside the activities team.


I worked for 14 years in Stroke Rehabilitation in the late 80s and 90s before working in Community Care. I am an experienced events coordinator and this has worked well with my current role. I have also worked with people with dementia in the community including training associated with the support of people with dementia. I have now been able to use all my experience to the benefit of the residents and their families.


I was born and bred in Hampshire and now live in Fair Oak. I have been with my partner for 19 years. We enjoy walking, gardening and going away for walks in the countryside


Oliver

Oliver Rivera

Job Title: Head Of Housekeeping

What I do


My role is to lead and supervise the housekeeping staff. We provide a high standard of cleaning and laundry within the home.


My experience


I have worked before in a hotel and another care home as a housekeeper. I was a housekeeper before here in Sunnybank House before I became a head housekeeper.


About me


I like spending time with my family going in outdoor activities like camping and mountain biking


Ross

Ross Hatton

Job Title: Maintenance Manager

Joined: 2014

I am conscientious about keeping Sunnybank House well-maintained and safe for our Residents. There are a lot of hidden checks and Statutory inspections that I like to keep up to date.


The most satisfying part is helping the residents make their rooms personal to them whether being hanging pictures or organising their rooms to their liking.


Having worked at Sunnybank for 7 years all the residents know me well and I have a great relationship with all of them.


My Experience
I worked in the construction industry for 30 years and found the experience gained invaluable in my current role. I was the first employee at Sunnybank House and was responsible for overseeing the handover of the building in 2014.


About Me
I like watching my local premier league and cricket teams live and attending concerts.
My two daughters and dog keep me busy