Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. Prices starting from £1450 per week. T&C's apply.
Visit at any time that is appropriate for your loved one
Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home has a Review Score of 9.9 (9.865) out of 10, based on 47 reviews in the last 2 years. Over all time Sunnybank House Care Home has 98 reviews.
Review from J W (Resident) published on 4 July 2018
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4.0 out of 5
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Review from Geoffrey H (Son of Resident) published on 20 October 2017
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5.0 out of 5
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Review from S S (Stepdaughter of Resident) published on 18 September 2017
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5.0 out of 5
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care Home
Thank you for kind comments Sara. Your stepmother is a lovely lady, always with a smile and a kind word, we are lucky to have her here.
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Review from J G (Son of Resident) published on 18 September 2017
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4.0 out of 5
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care Home
Thank you so much for sending in your review. It has been a pleasure to have your parents here at Sunnybank, you have been a big part of the Sunnybank family for some time. We certainly take your point in respect of agency staff, however, this has been unavoidable in recent months. I can tell you that we have an extensive recruitment drive underway, with the key objective, of only using agency in extreme/unavoidable circumstances. This is obviously imperative to our residents, improving their quality and continuity of care.
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Review from Linda V (Daughter of Resident) published on 18 September 2017
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5.0 out of 5
Dad has dementia and loves rice pudding with a dollop of jam in it, he will want it every day and they make sure he gets it. There are activities every
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care Home
Thank you Linda, for your very nice review. Your Dad is a very important person to us here at Sunnybank, he has a twinkle in his eye and a great sense of humour when on form, he has been especially happy since his change of room, giving him a new lease of life. It's always good to see you too.
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Review from Peter R (Son of Resident) published on 18 September 2017
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4.0 out of 5
We count ourselves lucky that we found Sunnybank House to look after Mum in these final years.
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care Home
Thank you Peter for your very kind comments, it really means a lot to us. Your Mum has become a very important part of Sunnybank House and is always so pleased to receive anything we can offer to her, doing her best to give us a smile with it.
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Review from E W (Daughter of Resident) published on 15 September 2017
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4.0 out of 5
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Review from Ken W (Husband of Resident) published on 22 June 2017
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5.0 out of 5
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care Home
Hello Ken,
I know I have thanked you for this very valuable review Ken, but just wanted to say it's been a pleasure getting to know not only Grace, but also becoming close to you too. Always good to have a friendly face around.
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Review from Gill J (Daughter of Resident) published on 12 April 2017
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4.0 out of 5
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Review from R B (Wife of Resident) published on 1 March 2017
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5.0 out of 5
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Review from Robert T (Resident) assisted by family/friend published on 26 October 2016
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5.0 out of 5
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Review from Wendy C (Daughter of Resident) published on 11 July 2016
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5.0 out of 5
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Review from Cath L (Daughter of Resident) published on 30 May 2016
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5.0 out of 5
The daily activities include crafts such as making cards, painting, cooking and physical activities, such as simple ball games etc. which can cause much merriment. Of course, these activities are purely voluntary. Regular visits by a variety of entertainers are arranged and there are attractive grounds for occasional garden parties.
I would highly recommend this care home to others.
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Review from Alfred A (Husband of Resident) published on 27 April 2016
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4.0 out of 5
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Review from R D (Son of Resident) published on 1 February 2016
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5.0 out of 5
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Review from Eric W (Husband of Resident) published on 28 January 2016
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5.0 out of 5
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Review from H (Granddaughter of Resident) published on 28 January 2016
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5.0 out of 5
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Review from Paul O (Son of Resident) published on 25 January 2016
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5.0 out of 5
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The Review Score of 9.9 (9.865) out of 10 for Sunnybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.865 for Sunnybank House Care Home is calculated as follows: ( (476 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 547 Ratings = 4.865
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sunnybank House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2021
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Job Title: General Manager
What I do:
As the general manager for Sunnybank House, it gives me great pleasure to welcome you to our home. I work alongside every department in the home to ensure we deliver the very best experience to our residents.
I will regularly be found around the home with our residents seeking feedback and discussing new ideas and initiatives on how to have a continued drive for excellence. Team development is a huge passion of mine and I work tirelessly with my Sunnybank colleagues to ensure they have everything they need to provide the very best care and support.
My experiences:
My career in the care industry started when I was 15 where I took a washing up role in my local nursing home. I developed a great passion and buzz for supporting people and very quickly knew that this was the career I wanted.
I worked hard to progress and learn every role within the home with the goal of one day being their leader. I have held every role in the home in my time, even stepping in to cook lunch on a few occasions. I have worked in both small and large companies in home, regional and operational manager roles but my passion lies in home management where I can spend time each day with the amazing residents we have.
About Me:
Outside of work I enjoy working out, heading to the cinema or spending many hours by the side of a river or lake fishing.
Job Title: Home Admissions Advisor
I am thrilled to be a part of the Sunnybank Team and delighted to support those looking for a new home or short-term stay in such a caring environment. I understand the feelings of confusion and concern when searching either for yourself or a loved one and I aim to help with that journey by answering questions openly, compassionately and with over 25 years experience of in the care industry. Come along to Sunnybank House where I can show you our beautiful home, you can meet with team members and residents you can see for yourself all we have to offer. I look forward to your call.
Job Title: Deputy Manager
Joined: 2022
I joined Cinnamon in September 2022. In my role I assist in the smooth running of Sunnybank House, ensuring that residents and families of those are always communicated with. I have extensive training in looking after those who live with Dementia, I currently hold a Level 3 in Health and Social Care and am now working hard to complete my Level 5 in Health and Social Care. I have a passion in developing staff members to meet their full potential and providing support to them as they need.
Job Title: Senior Activity Coordinator
Joined: 2022
I joined Cinnamon in December 2022 as one of the Activity Coordinators and my role has been to arrange a wide range of activities for the residents of Sunnybank working with the other Activities Coordinators. Since 1st May 2023, I have been the Senior Activity Coordinator and working on ways to create many new activities, increase intergenerational work and welcome more volunteers to work alongside the activities team.
I worked for 14 years in Stroke Rehabilitation in the late 80s and 90s before working in Community Care. I am an experienced events coordinator and this has worked well with my current role. I have also worked with people with dementia in the community including training associated with the support of people with dementia. I have now been able to use all my experience to the benefit of the residents and their families.
I was born and bred in Hampshire and now live in Fair Oak. I have been with my partner for 19 years. We enjoy walking, gardening and going away for walks in the countryside
Job Title: Head Of Housekeeping
What I do
My role is to lead and supervise the housekeeping staff. We provide a high standard of cleaning and laundry within the home.
My experience
I have worked before in a hotel and another care home as a housekeeper. I was a housekeeper before here in Sunnybank House before I became a head housekeeper.
About me
I like spending time with my family going in outdoor activities like camping and mountain biking
Job Title: Maintenance Manager
Joined: 2014
I am conscientious about keeping Sunnybank House well-maintained and safe for our Residents. There are a lot of hidden checks and Statutory inspections that I like to keep up to date.
The most satisfying part is helping the residents make their rooms personal to them whether being hanging pictures or organising their rooms to their liking.
Having worked at Sunnybank for 7 years all the residents know me well and I have a great relationship with all of them.
My Experience
I worked in the construction industry for 30 years and found the experience gained invaluable in my current role. I was the first employee at Sunnybank House and was responsible for overseeing the handover of the building in 2014.
About Me
I like watching my local premier league and cricket teams live and attending concerts.
My two daughters and dog keep me busy
