Barchester Lakeside Manor

La Rue de la Commune, St Peter, Jersey JE3 7BN
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9.6 31 Reviews
  • Barchester Lakeside Manor, Jersey
Set in beautiful grounds, Lakeside Manor is a luxurious home at Lakeside Care Village in Jersey.

Lakeside Manor offers residential, nursing and respite care as well as specialist Dementia care in smaller, boutique communities within the home. Care is delivered by highly trained professionals in comfortable surroundings that are both homely and welcoming.

The bedrooms are large and are all ensuite and invite residents to personalise if they wish.

The communal areas provide a variety of different environments for the residents to enjoy, varying from a restaurant-style dining room to the outside terrace.   

The home also has an onsite café which is stocked throughout the day with homemade cakes and treats. All friends and families are welcome to visit.

The philosophy is simple. Lakeside Manor wants everyone to enjoy life to the full and never lose sight of the individuality of the residents and treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.   

Residents have freedom to choose what to do and when. There is always plenty of activity happening and the activities coordinator puts together a full 7 days a week programme which is adapted to suit the needs and wishes of residents.

Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about. The home also has a sensory garden and a lake where residents can spend time in the tranquil settings of Lakeside Village.

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Care Provided by Barchester Lakeside Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rosie Goulding (Senior Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 3

Funding & Fees Guide for Barchester Lakeside Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,365

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lakeside Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Lakeside Manor Reviews (31)

Total of 31, showing 1-20
9.6

Barchester Lakeside Manor has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lakeside Manor has 31 reviews.

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Date Published

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Review from J O (Son of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives exceptional care from Barchester Lakeside Manor and she is very happy in her new "home".

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our care home and I am pleased that you are happy with our care.


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Review from C M (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, especially the regulars on floor two. Supportive and helpful and a laugh.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for your kind words and I'm delighted to share your kind comments with the team.


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Review from Caroline L (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lakeside since 2023, naturally, it was the next necessary step for my mum's safety and well-being, thank goodness we were offered a place, it was life-changing for all of us!
My mum is always clean, well-presented, in her own clothes, well fed and cared for. Regular phone calls with
updates on health, activities and any questions. My dad visits almost daily and is always treated with kindness and respect, never being made to feel in the way.
The Registered Manager is so professional, warm-hearted, friendly and caring individual, she immediately put us at ease and really cared about our family situation. She was so compassionate when discussing how exhausting it had been having her at home 24/7 even though she had properly heard it so many times!
The staff are extremely well trained, offer person-centred care and are always supportive, our family will never be able to thank them enough.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our service. It is a pleasure to be part of your mum's life. We love to see your dad and mum eating lunch together as they have done for so many years.


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Review from Fiona S (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident since April 2024 but within a couple of weeks, every member of staff knew her name and knew my name too. Everyone is very attentive and welcoming. Any issues are immediately resolved.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our service and I am pleased that you find our service is friendly and supportive.


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Review from Geraldine E (Relative of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady staying here is very happy and loves it here. I visit every day and everything here is excellent. The activities here are also excellent but I guess you can never have too many. We (friends/relatives) feel very assured that the lady is safe and well cared for in such a lovely place. Like a
posh hotel.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for your review and kind words, I will share this with our team.


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Review from C M (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three members of staff, in particular, are friendly, professional, caring and loving to residents. Very reassuring to me. Things do change a bit when the three aren't on the floor.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

I am pleased that you find our service is professional and friendly and thank you for taking the time to write a review.


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Review from A D (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Mum's time at Barchester Lakeside Manor has been a good experience. It took her a while to settle but we were assured this was all perfectly normal behaviour. The staff have been nothing but patient, caring and very understanding of both Mum and myself as we adjusted to her living at Lakeside.
Mum thrives in this environment and the staff clearly love her.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to provide your thoughts on our service and I will share your kind words with the team. It is greatly appreciated and a pleasure to provide care for your family member.


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Review from S T (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Barchester Lakeside Manor. The staff are so kind. The facility is bright, clean and welcoming. Mum's clothes are always clean, her hair is washed and sometimes styled. There are daily activities, including live music which Mum loves.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our service and I and my team are so very pleased that you are happy with your mum's care.


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Review from Carol G (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother had been a resident for sixteen months, during which time she had the best care I could have hoped for. The staff are amazing and the senior manager was ever the caring professional when my stepmother passed away unexpectedly one morning. In the sad event that anyone needs to find a care
home placement, if they can be accommodated at Barchester Lakeside Manor they will be in good hands.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to provide such kind words, especially at such an emotional time. It was and always will be an honour to provide care for such a lady.


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Review from Ray W (Stepson of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, no problems.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our care home. We are very grateful for feedback on our services and we will share your comments with the team.


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Review from L M (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly, caring and always helpful. There is always something for the residents to do and enjoy. There seems to be a lot of thought that goes into the activities. I like the fact that the staff know all the residents' names and they treat them with respect.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to provide feedback on our home and I will share your comments with the team. If there is anything we could do to improve our services, please do let me know.


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Review from A T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and moved into Lakeside after a really difficult time. He was confused and upset and struggling to communicate with other residents at his previous home. Within weeks of moving into Lakeside, his confidence started to grow and he started to go to activities again. He is clearly happy
at Lakeside and the staff are wonderful with him, both caring for him and trying to find new activities to interest him. They have made him feel happy and comfortable and I am so grateful to them.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

I am so very pleased that your dad has gained confidence and he is enjoying his life at Lakeside Manor. It is wonderful to see how happy he is and we are delighted and honoured to be part of his life.


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Review from J C (Wife of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lakeside Manor is very welcoming to all new residents and continues to care for them well. The majority of the staff are excellent. The two ladies who organise the entertainment are very, very good. The first floor looks after the more demanding residents and I feel that the staff at times are pushed
to the limit and perhaps more staff are required. The manager of that floor is excellent.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our service and for your kind words in regard to the staff and their contribution. All comments on our service are invaluable and help us to develop and improve our care delivery to our residents and their families.


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Review from Patricia B (Wife of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had to make the difficult decision to place my husband in care I am so pleased to have chosen Barchester Lakeside Manor. I could not wish for better care for him. The staff take time to get to know the resident and how best to look after them. Always kind and patient. The facilities are light
and spacious and daily activities are provided. Both residents and relatives are well supported.

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Review from B S (Wife of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Lakeside Manor for 10 months now and I am delighted with his care there. He is happy and content and loves the staff.
The staff work extremely hard but always have time for a smile and fun with residents.
The staff always make me feel welcome when I visit and are
approachable if I have any concerns or queries and nothing is ever too much trouble.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our care home and I am delighted that you are happy with our service.
I will share your kind words with the team.
Regards,
Rosie


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Review from J S (Daughter of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is on the dementia floor and has been a resident since August 2021. I think that the staff are marvellous and deserve a gold medal as some of the residents here are extremely difficult at times, my dad is not one of those but I admire the carers and how they deal with some very difficult situations.
I feel that maybe there should be more entertainment for them at times but what entertainment they do have is very good. The staff are lovely and I would think the residents are very happy here.

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Review from P S (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad came to Lakeside Manor in January 2017. Dad past away last March. The staff have been very caring to mum, now on her own and were exceptional during the coronavirus. We (family) are allowed to visit in the foyer.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to provide a review. I will share your kind thoughts with the staff.


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Review from Fiona S (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Dad into a care home was a very difficult decision, but after viewing several homes, we decided that Lakeside Manor looked the most inviting. From the beautiful decor of the foyer with its comfy chairs and cheerful background music to the lovely light and airy cafe area with its constant supply
of tea, coffee and freshly baked cake that makes you feel extremely welcome and is a great space for families to visit their loved ones. The dining area is laid out like a restaurant with a three-course menu on display for both lunch and dinner, and family members are even invited to have the occasional meal with their loved one. We can’t thank the staff enough for their care and dedication and in my Dad's own words ‘the staff are superb’. Thank you, Lakeside Manor; you are amazing!

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Many thanks for your kind words and for taking the time to provide this review.
I will share your comments with the team. It is always a pleasure to welcome families into the home and ensure family life continues.


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Review from J B (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lakeside have been phenomenal, particularly during this pandemic, and especially one carer.
She has gone above and beyond her daily duties, providing our family with regular phone and video updates of our father. She cares for him like she would her own family member. Nothing is too much
trouble. We can’t thank her enough. She is a true angel in our eyes and during this difficult time, we know that he is in the best possible place and being cared for to the highest standards. Thank you so very much.

Reply from Tania Costa, Deputy Manager at Barchester Lakeside Manor

Many thanks for your review and kind words - I will share these with the staff I am delighted that you are pleased with the care.


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Review from Nicola A (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has come to Lakeside Care Home after being hospitalized with a severe uti and being unable to stand. Lakeside made the transfer from hospital easy. The whole team act in a caring and friendly manner. We expected him to be well looked after, we have been delighted by the warmth shown to him
and all his visitors. The meals he receives look tempting, there is a good choice and when he eats in his room the plates and food are warm. Lakeside is providing him with excellent support.
Thank you.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Barchester Lakeside Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Barchester Lakeside Manor is calculated as follows: ( (107 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 156 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lakeside Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Rosie

Rosie Goulding

Job Title: Registered Manager

Joined: 2011

Hello my name is Rosie and I am the registered manager at Lakeside Manor.
I have specialised in care for older people throughout my career both as a nurse and a manager.
My team and I strive to make a difference to people's lives by working together to provide person- centred care. Our purpose is to provide a caring experience for our residents and their families that is tailored to their needs and expectations
I have lived in Jersey for over thirty years and I adore this beautiful island and I appreciate being part of the Island community


Tania

Tania Costa

Job Title: Deputy Manager

Joined: 2017

Hello
My name is Tania.
I gained my nursing degree in Portugal and have worked in a variety of care settings including Care Homes, Community Services, and Intensive Care. I have worked at Lakeside Manor since 2016 and I believe in delivering a high quality of care here at Lakeside Manor. I believe that we can make a difference for people and encourage all our residents to be independent giving assistance where necessary in order for them to meet their daily needs.


Carol

Carol Reid

Job Title: Administrator

Joined: 2007

Hi, my name is Carol and I have worked at Lakeside Manor since it opened 7 years ago, I previously worked at Lakeside care Home and was part of the opening team when Lakeside Manor opened. I was recently promoted to Administrator and I am always available to offer my assistance with any questions that you may. I look forward to meeting you.


Patricia

Patricia Costa

Job Title: Team Leader/Speak up Champion/Dementia Champion

Joined: 2018

My name is Patricia Costa, I am a SHCA Team Leader/ Speak Up Champion/Dementia Champion on Memory Lane (Dementia Unit).


I believe I have the vision and courage to create a world that ignites the human spirit and gives voice to those without voice. I also have the passion to show the beauty and the possibility that lies within each and every person.


I am originally from Madeira I have been living in Jersey since 1995. Patricia has an NVQ level 3.


I also believe I am very caring for a person with dementia and is acutely aware of their family’s circumstances.


Jenna

Jenna Stuchfield

Job Title: Activities Coordinator

Joined: 2021

Jenna is the activities coordinator at Lakeside Manor.


She develops and plans activities, outings and events.


Jenna believes that encouraging the residents to be as active as possible is essential to maintain good physical and mental well-being.


Alda

Alda Candelaria

Job Title: Village Trainer

Joined: 2009

It is my job to induct new starters at Lakeside and Lakeside Manor. I also work alongside all care staff to ensure good standards are maintained, providing key training updates as necessary.


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Paulo Da Silva

Job Title: Head of Maintenance

Joined: 2014

My name is Paulo I have been working at Lakeside Manor since January 2014 I started working at Lakeside Manor as a Care Assistant and I then worked my way up to my current post, I am from Funchal – Madeira and have lived in Jersey for nearly 10 years, my hobbies are current affairs and computerised games.


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Steven Doherty

Job Title: Head Chef

Joined: 2021

My Name is Steve, I am the Head Chef at Lakeside Manor, I am from Glasgow and have been a chef for 35 years after gaining my HND in professional cookery I have worked in restaurants, hotels care homes over the past 35 years. I have been with Barchester for 2 and a half years and I enjoy every moment of my role and working environment. My hobbies include watching my beloved Celtic FC dining out and spending time with my family


Frequently Asked Questions about Barchester Lakeside Manor

What types of Care is Barchester Lakeside Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Lakeside Manor provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Barchester Lakeside Manor have?

There are 65 Single Rooms.

What are the Facilities & Services at Barchester Lakeside Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lakeside Manor to the centre of Jersey?

3.8 mile(s) as the crow flies, distance by road may be significantly further.