This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Lakeside Manor has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lakeside Manor has 31 reviews.
Review from Janet H (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor
Thank you for your kind review. Feedback with regards to our home and the care we provide is always welcome and we endeavour to continue to provide a premium caring experience.
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Review from L D (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor
Thank you for your review. All our resident here are like part of our extended family and your father, although only with us for a short amount of time, certainly left us with many fond memories. We feel honoured to have cared for him here at Lakeside Manor.
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Review from D T (Stepson of Resident) published on 25 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Christine V (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor
Thank you so much for taking the time to review our services here at Lakeside Manor. We are delighted that you appreciated the high standards we uphold here. We will continue to offer support to both your mum and the extended family.
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Review from C K (Son of Resident) published on 23 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor
Thank you for your review. Here at Lakeside Manor we strive to provide the best possible care and positive feedback is always appreciated.
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Review from Fiona K (Daughter-in-law of Resident) published on 23 July 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor
Thank you for your review. The staff at Lakeside Manor appreciate your comments and look forward to continuing to provide the best possible care for your loved one.
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Review from Rachel C (Resident) published on 27 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M K (Son of Resident) published on 8 March 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Adam Toomer-Smith, GM at Barchester Lakeside Manor
Thank you for your response. We are happy that you are satisfied with the provision of care that we provide. Through feedback, we strive to enhance the service provided to our residents and to our resident's families.
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Review from Jennifer T (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Maureen P (Wife of Resident) published on 26 April 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from S C (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rosie Goulding, General Manager at Barchester Lakeside Manor
Thank you from all the team at Lakeside Manor.
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The Review Score of 9.6 (9.609) out of 10 for Barchester Lakeside Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.609 for Barchester Lakeside Manor is calculated as follows: ( (107 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 156 Ratings = 4.609
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lakeside Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Please Contact Us for Latest Vacancies
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Job Title: Registered Manager
Joined: 2011
Hello my name is Rosie and I am the registered manager at Lakeside Manor.
I have specialised in care for older people throughout my career both as a nurse and a manager.
My team and I strive to make a difference to people's lives by working together to provide person- centred care. Our purpose is to provide a caring experience for our residents and their families that is tailored to their needs and expectations
I have lived in Jersey for over thirty years and I adore this beautiful island and I appreciate being part of the Island community
Job Title: Deputy Manager
Joined: 2017
Hello
My name is Tania.
I gained my nursing degree in Portugal and have worked in a variety of care settings including Care Homes, Community Services, and Intensive Care. I have worked at Lakeside Manor since 2016 and I believe in delivering a high quality of care here at Lakeside Manor. I believe that we can make a difference for people and encourage all our residents to be independent giving assistance where necessary in order for them to meet their daily needs.
Job Title: Administrator
Joined: 2007
Hi, my name is Carol and I have worked at Lakeside Manor since it opened 7 years ago, I previously worked at Lakeside care Home and was part of the opening team when Lakeside Manor opened. I was recently promoted to Administrator and I am always available to offer my assistance with any questions that you may. I look forward to meeting you.
Job Title: Team Leader/Speak up Champion/Dementia Champion
Joined: 2018
My name is Patricia Costa, I am a SHCA Team Leader/ Speak Up Champion/Dementia Champion on Memory Lane (Dementia Unit).
I believe I have the vision and courage to create a world that ignites the human spirit and gives voice to those without voice. I also have the passion to show the beauty and the possibility that lies within each and every person.
I am originally from Madeira I have been living in Jersey since 1995. Patricia has an NVQ level 3.
I also believe I am very caring for a person with dementia and is acutely aware of their family’s circumstances.
Job Title: Activities Coordinator
Joined: 2021
Jenna is the activities coordinator at Lakeside Manor.
She develops and plans activities, outings and events.
Jenna believes that encouraging the residents to be as active as possible is essential to maintain good physical and mental well-being.
Job Title: Village Trainer
Joined: 2009
It is my job to induct new starters at Lakeside and Lakeside Manor. I also work alongside all care staff to ensure good standards are maintained, providing key training updates as necessary.
Job Title: Head of Maintenance
Joined: 2014
My name is Paulo I have been working at Lakeside Manor since January 2014 I started working at Lakeside Manor as a Care Assistant and I then worked my way up to my current post, I am from Funchal – Madeira and have lived in Jersey for nearly 10 years, my hobbies are current affairs and computerised games.
Job Title: Head Chef
Joined: 2021
My Name is Steve, I am the Head Chef at Lakeside Manor, I am from Glasgow and have been a chef for 35 years after gaining my HND in professional cookery I have worked in restaurants, hotels care homes over the past 35 years. I have been with Barchester for 2 and a half years and I enjoy every moment of my role and working environment. My hobbies include watching my beloved Celtic FC dining out and spending time with my family
