St Mary's Residential Care Home

14 Westbrooke, Worthing BN11 1RF
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9.8 37 Reviews
  • St Mary's Residential Care Home, Worthing
St Mary’s Care Home is a renowned provider of exceptional care, having been awarded the prestigious 'Outstanding' rating by the Care Quality Commission in July 2019. The home is widely respected within the Worthing community for its unwavering commitment to delivering the highest standards of care, services, and support.

Designed to offer a true ‘home from home’ experience, St Mary’s Care Home combines functionality with comfort, ensuring that residents feel both safe and valued. The care home provides a wide range of services, including engaging activities, nutritious meals, and a welcoming environment that fosters a sense of community.

The home boasts a variety of exceptional facilities, including luxurious en-suite rooms, inviting lounges, and communal areas that promote relaxation and social interaction. Residents also have access to wheelchair-friendly gardens, high-speed Wi-Fi, and a diverse menu offering high-quality meals. In addition, there is a rich schedule of entertainment, ensuring that every day is filled with meaningful activities.

Notably, St Mary’s Care Home is the only care facility in Worthing to feature its own private chapel, where regular community services are held, providing a serene space for reflection and spiritual connection.

Stay connected with St Mary’s Care Home through Instagram (@qhstmaryscarehome) and Facebook (@stmarysresidentialcarehome) to learn more about the home and its vibrant community.

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Care Provided by St Mary's Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • QH St Mary's Ltd
  • Person in charge
  • Michelle Lecheminant (Manager)
  • Admission Criteria
    • Both Private and local authority funded clients are accepted.
    • Ages 60+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for St Mary's Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600

  • Fees include :
    (a)   The use of the Room
    (b)   Unrestricted use by you, of the communal facilities
    (c)   Heating and lighting
    (d)   Three main meals per day and in addition mid-morning, mid-afternoon and night time drinks and snacks
    (e)    Facilities for making drinks and snacks at any time (subject to a risk assessment being carried out to confirm that you are able to use such facilities unaided)
    (g)   Cleaning of the room and communal areas
    (h)   Care and support from our staff as detailed on your care plan
    (i)   Access to and use of aids and appliances available in the Home, which are used according to individual needs and as detailed on your care plan, e.g. hoists, lifts, occasional use of wheelchairs.


    Additional costs for hairdresser (fortnightly visits), chiropody, special outings, transport, dentist, opticians, toiletries.
  • (these prices are only a guideline, please contact St Mary's Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • Parking facility available at the front.


St Mary's Residential Care Home Reviews (37)

Total of 37, showing 1-20
9.8

St Mary's Residential Care Home has a Review Score of 9.8 (9.755) out of 10, based on 17 reviews in the last 2 years. Over all time St Mary's Residential Care Home has 37 reviews.

Overall Experience

  • 28
  • 8
  • 1
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Date Published

37
0
8
17
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Review from De M (Sister of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe my sister has settled in quite well, despite decreasing mobility which makes her care more complex. There have been a couple of medical issues which were managed by St. Mary's which I was unaware of and noted/ noticed during a visit, prior to June 2024. I sometimes find it difficult to speak
to a member of staff during my visit regarding any concerns as I am normally referred to a Senior, who may or may not have the time or availability as they are supporting other residents. I believe that over time I will establish a system for communicating effectively with my sister's carers. I really like the atmosphere at St. Mary's and all team members have been welcoming during my visit. I live quite a distance away so the use of the car park is very good. The activities and general entertainment programmes seem very well thought through and organised.

Reply from michelle lecheminant, Manager at St Mary's Residential Care Home

Hi, thank you for your feedback. To answer your points made, we usually have one point of contact per resident. In larger families, this does mean that information can get lost en route, I appreciate it can be difficult to pin down a senior staff member, however, you can always contact us by email/phone, moving forward I am confident we can resolve this.


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Review from Paul N (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good as usual. My dad has been at St. Marys Residential Care Home for six years now, and still think this is the place to be. I am not a person who is full of words, so I find it difficult to fill in this feedback.

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Review from Tracy M (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's has cared for Mum for 4 years and she is so happy there. Mum can be anxious but the care she is given and the love the carers share mean that she is super happy and we are very pleased with her care.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

I'm glad you are happy with us at St Mary's, thank you for the kind words, I shall share them with the team.


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Review from B N (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems well-managed in a relaxed way, but managers will get 'stuck in' if needed. Staff are very busy, resident-centred and caring, and work as a team. Residents are accorded dignity and actively called by their name. Annual events are celebrated. The building has its own character and is homely.
Before moving in, every evening Mum complained about the absence of people (she is a city person). No more. If only to help them feel more connected, visitors could do with more information - like maintenance plans and staff changes. Posts on social media help to make the home seem more outward-facing. Every time after visiting her I believe that my mum is in safe hands, in a warm environment. In fact, it is a pleasure to visit (and those who have visited with me have said the same). I think that I would be OK to live at St Mary's.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for the feedback, I shall share with the team. I take on board the comment around visitor information, please have a look at our social media page, Mum is one of the stars in most posts. I'm glad you and Mum are happy with us.


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Review from H P (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at St Mary's for the last eight years and I can honestly say we are so happy with the care and attention she received. The staff are excellent, truly caring and always thinking about Mum's health and wellbeing.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for the feedback, resident health and well-being is at the center of focus. Your mum is a very popular lady within the home.


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Review from Mandy D (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of St Mary's since December 2023 and we have been extremely happy with our choice. There is a lovely atmosphere in the home and all staff members are very kind, caring and professional. They get to know the person and know their likes and dislikes which makes it feel more
family than care. I have seen many situations diffused with kindness, compassion, distraction or even a lighthearted joke. The building and the residents are kept immaculately clean (no funny smells anywhere). The food is tasty and there is a good variety to choose from.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Your mum has certainly added to the fun at St Mary's, she's an absolute pleasure to have around. Thank you for your kind feedback, I shall share with the team


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Review from P H (Nephew of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I observe are attentive with needs of residents. Also extremely patient where my Aunt is concerned due to some unrealistic demands. Great to see my Aunt in her wheelchair outside in Worthing Town Centre last week.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for you feedback, our activities continue to build, and with the lovely weather, there are more chances to get out and about and make the most of our lovely town.


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Review from Wendy A (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at St Mary's is truly personal and homely, the abundance of genuine love and constant laughter has allowed my Mum to feel beyond safe and at home. The constant feedback on a one-to-one basis is above and beyond the normal call of duty. The consistency of the staff is another big plus.
As I am away for long periods of time I am always kept up to date and should a concern arise it is always dealt with. There is not a single sector that I can find fault with. Bravo Team St Mary's.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for your feedback, I appreciate your kind words and will share them with the team. I'm so glad my vision of St Mary's as warm, welcoming, with a "family" feel is coming to fruition.


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Review from R P (Friend of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am not a resident so can only review as a visitor. St Mary's is a very nice, well-managed home.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you, your feedback is much appreciated. I shall pass it on to the team.


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Review from H M (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been to St Mary's to visit my mother-in-law. The staff were lovely, very helpful and caring. The home is very clean and mother-in-law's room very cosy. This home is much better than we could have wishes for.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

That's lovely to hear, we are certainly enjoying her company!


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Review from D S (Sister of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second day of my sister's stay. Saw her today, sitting in the lounge, she looked so well and happy. St Mary's is exceptional. She loves children and met some today. Thank you, to see her so well and happy is wonderful. Thank you.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for your very kind feedback, I shall pass it on to the team.


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Review from S F (Respite Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend St Mary's Residential Care Home. Staff can't do enough. Staff are very respectful and listen. Staff very cheerful and cheer me up and we have a laugh. Everyone from manager to laundry staff helped my stay here. I would come again.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

You were a laugh a minute to have here, glad you enjoyed your stay.


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Review from Deirdre D (Wife of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for. The staff are friendly and caring. I am pleased he is being cared for in a happy place.

Reply from michelle lecheminant, Manager at St Mary's Residential Care Home

That is lovely. I shall pass to the team. It's a pleasure to have such lovely people to care for.


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Review from Steve H (Brother of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been at St Mary's since February 2023. He is difficult to deal with as, apart from his mobility problems, he refuses to go out or join in with anything. However, the staff seem to have got used to him and treat him well and he is happy. I have marked activities as such because my brother
won't take part and I have marked value for money accordingly as his placement is paid for by the council.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for your kind words, we will continue to offer the inclusion to activities etc. and support with all needs as appropriate.


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Review from Phil N (Brother of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home with friendly, welcoming and helpful staff. The home is kept scrupulously clean and tidy and is well stocked with the essentials.
On the negative side - the staff numbers mean that those in post appear to be overworked and are consequently not able to spend much time with residents,
particularly if they want to go outside into the gardens (as most need to be accompanied).
Overall, the positives outweigh the negatives by a considerable margin.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for the feedback; we now have a new activities coordinator in post, and I am confident she will make a big difference in the day-to-day lives of our residents.


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Review from Sarah F (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to St Mary's after a short hospital stay. He settled in so quickly, and all of the staff are absolutely wonderful, and the care team treat him with such respect and dignity, which is so important for us as a family to see. I would recommend St Mary's to anyone wanting the same compassionate
care.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for your kind words; I shall pass it on to the team.


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Review from Jill W (Friend of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit a friend at St Mary's fortnightly, phoning her weekly. The staff are always helpful and welcoming and are looking after my friend kindly and attentively. My friend is very articulate, and the staff have enjoyed engaging with her. The home is always clean, tidy and welcoming.

Reply from Michelle Lecheminant, Manager at St Mary's Residential Care Home

Thank you for your kind feedback; I shall share it with the team.


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Review from H H (Resident) assisted by family/friend published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, friendly, respectful and professional.

Reply from michelle lecheminant, Manager at St Mary's Residential Care Home

Thank you for your kind feedback; I shall pass it on to the team.


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Review from Yvette H (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel very fortunate to have been recommended St Mary's. From the moment Dad arrived at the care home, he was welcomed and included. He is known by everyone and is always treated with dignity, love and patience by all the staff. The residents are clearly at the "centre". Most of all,
Dad is happy there. It is so hard to make the decision to place a dear Dad in residential care, but we know he is in a wonderful place, and thank you all.

Reply from michelle lecheminant, Manager at St Mary's Residential Care Home

Thank you for your feedback; I shall pass your comments on to the team.


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Review from C D (Friend of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three of my community are in care at St Mary's. Over the years, a number of our sisters have been in care. At present, I visit twice daily. I always find the staff welcoming and helpful. Our sisters are very happy there and are grateful for the care they receive. I sense an atmosphere of happiness and
peace in St Mary's. The staff are very person-centred.

Reply from michelle lecheminant, Manager at St Mary's Residential Care Home

Thank you so much for your kind words; I shall pass them on to the team.


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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for St Mary's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for St Mary's Residential Care Home is calculated as follows: ( (149 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Michelle

Michelle Lecheminant

Job Title: Home Manager

Our Home Manager is Michelle Lecheminant


Birhan

Birhan Andree

Job Title: Senior Care Assistant

Birhan Andree is one of our Senior Care Assistants


Frequently Asked Questions about St Mary's Residential Care Home

What types of Care is St Mary's Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Mary's Residential Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at St Mary's Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Mary's Residential Care Home to the centre of Worthing?

0.3 mile(s) as the crow flies, distance by road may be significantly further.