Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.9 123 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Priors House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francine Summers (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Priors House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,678
    • Self-Funded Residential Dementia Care from £1,768
    • Self-Funded Nursing Care from £1,918
    • RESPITE Self-Funded Residential Care from £1,888
    • RESPITE Self-Funded Residential Dementia Care from £1,979
    • RESPITE Self-Funded Nursing Care from £2,128

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Priors House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Priors House Reviews (123)

Total of 123, showing 21-40
9.9

Priors House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years. Over all time Priors House has 123 reviews.

Overall Experience

  • 115
  • 7
  • 0
  • 1
  • 0

Date Published

123
3
10
19
104

Review from K L (Niece of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Priors House were unfailingly helpful, professional and caring during a very difficult time. The nursing staff were always available and prepared to listen to every small bit of input we gave. The liaison with their doctors’ surgery was excellent, and once in place, gave my aunt superb
care and attention, far exceeding anything she had been receiving in the community. Dealing with relatives and patients for end-of-life care requires a particular set of skills; the staff at Priors did an outstanding job from first contact to the final farewell. Thank you.

Reply from Holly Cole, Reviews Team at Priors House

Hi K L thank you very much for taking the time to leave us feedback about your experience.
At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.


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Review from Samantha K (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with my mum's care and because of the care my mum is getting, I am very happy. My mum loves it here, so I am happy with the care my mum is getting.

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Review from Y T (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Priors House on the 22nd of October 2021. Since she has been there she has come on so well, they take excellent care of her and give her so much TLC. All of the staff are amazing. I would highly recommend Priors House to anyone who is looking for a nursing or residential home.

Reply from Holly Cole, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.
At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.


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Review from D C (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect balance of empathy and business-like manner. Priors House does not only look after the residents with care and compassion, but their expertise is a great help to us too - as we negotiate the difficult balance of our parents not wanting to lose their independence, yet being unable to manage
at home even with live-in care.
Mummy had stayed in Priors House several times for convalescence over the past few years. When her next stay was likely to be permanent the customer relations manager pulled out all the stops. Mummy was remembered and welcomed back like family by absolutely everyone. Her health fluctuated greatly, and the team just adjusted her care quietly as it was needed, keeping the family in the loop at all times. Sadly her last stay was all too short, but her care during this time was second to none.

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Review from Teresa S (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors House is excellent, I cannot fault it. Everyone is so friendly and caring, you are never ignored. My mother was only there for a while with Dementia. She had to go to the hospital due to a fall, and she then went back to the home where sadly she passed away very peacefully. She was so well looked
after, could not thank the staff enough. Would recommend this home, the most welcoming place to be.

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Review from A I (Granddaughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is so well looked after with all the staff providing a high standard of care 24/7. I am so pleased with the service that has been provided.

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Review from Sarah B (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving at Priors House. The staff are fantastic. They take the trouble to get to know her, and care for her really well and I know she could not be in better hands. She speaks very highly of the staff and the care she receives.
As someone who has a particular
interest in food, she is not easy to please but speaks very highly of the chef at Priors House.
Unfortunately, through no fault of Priors House, activities have been constrained by the need for Covid restrictions.

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Review from R C (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management displayed a perfect combination of empathy and business-like manner when I arranged for my mother to enter Priors House on what was likely to be a permanent basis in February 2022. The process (including special measures relating to the pandemic) was clearly explained and every effort
was made to help the family comply.


The admission went exactly as planned without unnecessary stress for my mother or any other member of the family. In the four weeks since then, she has settled well and is particularly impressed by the staff who are always cheerful and helpful. She will be staying for the foreseeable future. The family is relieved and grateful to have found Priors House.


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Review from D C (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mummy has had several convalescences stays over the past few years and is always welcomed like an old friend by people she remembers. I did not think she would survive after her last hospital discharge when the doctors had all but given up. However, I was amazed at how well and speedily the team nursed
her back to almost her old self. As soon as she was improving they were encouraging her to get involved in all the activities, and even suggesting she may be happier in a room nearer the heart of things – which she loves.
It goes without saying that Priors House ticks all the boxes for a clean and comfortable Care Home with good food in nice surroundings, but the real reason to be there is the wonderfully kind, patient and compassionate staff, for whom nothing is too much trouble.

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Review from Mia A (Friend of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible care and love shown every day. Going the extra mile to ensure my friend feel loved and cared for.

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Review from D M (Son of Resident) published on 7 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent just short of five years in the dementia unit in Priors House, departing in June 2021. We have been continuously happy with the standard and nature of the care she received. Whilst selecting a home, it is easy to judge the fabric and apparent fabric of the place and possibly the quality
of the food. The things that mattered most for me is how caring were the staff. Do the ones chosen for the dementia unit have the additional trait, beyond caring, of patience with people who often do not understand what is being communicated to them and could be a source of frustration to a carer; the confidence to readily share things that have gone wrong for one's loved one (a cut, a bruise, etc.); a willingness to discuss and consider options; effective organisation and leadership; and the disciplines that underpin good infection control? we were pleased with the team in Priors House and its parent group on all the counts I have listed. I have no hesitation in recommending this home.

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Review from L G (Friend of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really apprehensive about the idea of a care home, but one team member was so helpful and supportive and went out of her way to make the transition and process worry-free. The staff have been amazing and everyone there is so kind.

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Review from Kyle I (Grandson of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care from the staff is second to none. You can really see they work with compassion and respect towards my grandma. She's happier than I've ever seen her and it's all down to the amazing staff and facilities.

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Review from Chris C (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really well looked after during the 2 years she has been at Priors House. Her room is always clean and tidy and she has a lovely view over the fields. Even though she still can dress herself, her clothes are laundered regularly and she always looks clean and smart. There is a daily programme
of events which she likes to join in with and she particularly likes scrabble, dominoes and countdown, and still shows a competitive streak. She loves her food and really enjoys going into the Dining Room where she says the food is 1st class. On occasions when she hasn't been feeling too good, the staff will bring the food to her, and it is never any problem. She also loves being able to walk and sit in the beautiful garden when the weather allows.

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Review from Lola D (Daughter-in-law of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Priors House in March 2020, what a great decision since she has blossomed under their care. It was a difficult time for us as lockdown happened as soon as she moved in but we were kept informed and sent photos of her progress, then the visiting room opened and we could see
her safely and to see her smile was brilliant. The staff are so caring and happy and the amount of time they spend on activities keeping them engaged and active. I cannot praise all the staff enough and it will be great to meet them all when allowed.

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Review from Angela M (Goddaughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Priors House have been amazing from my initial contact with them to the care of my godmother and even the kindness shown since her passing. They took the stress away from the process and allowed me to focus on my godmother and her wellbeing. My godmother was very insistent on going to Priors
House and now I know why. Thank you to all involved in her care.

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Review from C D (Nephew of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly about the quality of care that my aunt was given during her two and half years at Priors House. She had a comfortable and spotlessly clean room and enjoyed the food very much. She was involved in lots of activities and taken out on trips - all things she could not do while
she lived alone at home. Her whole quality of life improved massively. All the staff were most friendly, caring and professional at all times, creating a lovely warm and welcoming atmosphere in the home for both the residents and their families and friends. Above all, she was given friendship, support and lots of love. I could not have asked for more!

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Review from Liz (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in October 2020 after 6 years at Priors House. She had been happy there and felt the staff, whilst treating her with respect, had become her real friends. She was very frail physically and very deaf and so could not join in to her own satisfaction with the many activities put on for residents.
The staff understood this and gave her plenty of companionships to offset the loss of social activity. Until her last year, when the cataract limited her reading, she enjoyed books and the mobile library delivered 20 large print books every month. She needed a lot of help with washing and dressing, and in her last 2 years, needed hoisting to stand up and be moved to the commode. The staff did all of this carefully and with loving patience. I thoroughly recommend Priors House with gratitude for all they did for my mother and to support me.

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Review from Bev M (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to recently move my mum and step-father from another care home into Priors House due to funding issues, they are now settling in nicely in their new surroundings. I have to say that the management and staff of Priors House were exceptionally helpful throughout the move, which was not easy
due to Covid restrictions. I look forward to being able to visit the home in the not too distant future.

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Review from Jackie B (Wife of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been a resident for eleven weeks at this stage. He had three dementias and the worsening of his condition was evident for all to see. I was kept informed at regular intervals and we discussed his care often. The staff were extremely attentive and caring. I was called at home to say they
were really worried about him. Next day they cooperated completely in enabling me to have him home for end of life care. I am a nurse and wanted to do this for him. We had four precious days together at home.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Priors House is calculated as follows: ( (212 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

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Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.