Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.9 123 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Priors House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francine Summers (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Priors House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,678
    • Self-Funded Residential Dementia Care from £1,768
    • Self-Funded Nursing Care from £1,918
    • RESPITE Self-Funded Residential Care from £1,888
    • RESPITE Self-Funded Residential Dementia Care from £1,979
    • RESPITE Self-Funded Nursing Care from £2,128

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Priors House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Priors House Reviews (123)

Total of 123, showing 41-60
9.9

Priors House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years. Over all time Priors House has 123 reviews.

Overall Experience

  • 115
  • 7
  • 0
  • 1
  • 0

Date Published

123
3
10
19
104

Review from David S (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently passed away, having spent the last 14 months at Priors House. It was awful seeing her suffering from vascular dementia but we were extremely happy with the quality of care that she received. They even put up with the mischievous side of her character which meant that she tried to escape'
in her early days. The lock codes had to be changed. However, the staff were so attentive and looked after her every need. My sister and I felt very guilty arranging for her to go into a care home. Nevertheless, once we witnessed the way in which they looked after her, we knew we had made the right decision. I cannot thank the staff enough for the fact that they treated her with respect and dignity and they did their level best to ensure there was contact between us, even once the lockdown had started. Priors House was recommended to us by a number of my friends and it was easy to see why.

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Review from Linda L (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in the dementia unit at Priors House for 14 months and I cannot fault the care she received throughout. The staff dedication was faultless and I always came away feeling that she was in the safest possible hands. She adored the staff who displayed endless patience with all the residents.
Although Mum wasn't able to participate in many of the activities there was a lot on offer from an enthusiastic entertainments team. As a family, we can't thank Priors enough for the care Mum received which was fantastic.

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Review from J C (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful and treat everyone with dignity and respect. It couldn't be better.

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Review from J C (Son-in-law of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not expect better. Everything is brilliant.

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Review from Philip S (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have entered my mum into Priors House. All I can say from the 1st time I contacted them they have been courteous, informative snd professional. All the staff seem friendly and caring. The facilities are like a 4-star hotel.
One member of staff, in particular, was fantastic, knowledgable and caring.
She made the whole process of entering my mum into the home straight forward and painless. Thank you.

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Review from L H (Wife of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so lovely and each resident is spoken to with respect. If you need anything it is given to you straight away. The cafe part is brilliant, it gives residents a change of scenery.

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Review from Kate K (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last few weeks of her life at Priors House. The whole staff team are fantastic and provide a very high standard of care - they looked after Mum with dignity and respect and were cheery and positive in their interactions. She felt safe and as a family, we felt reassured that her every
need was being met. The facilities there are first-class - the buildings and grounds are well-appointed and well kept. The food is varied and nourishing - they make meals on request in addition to the menus which was so welcome when Mum didn't feel able to eat a full meal. Mum enjoyed the countryside setting and was lucky enough to have a room over-looking the garden and the fields beyond - the views of the nearby horses really cheered her up and kept her company. As a family, it was so useful to have no restrictions on visiting times, to be able to eat in the dining room together and to be treated ourselves with such care and compassion by the staff. I would highly recommend Priors House.

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Review from Trevor J (Husband of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home built within the last 5-6years is conveniently situated on the edge of open countryside with nice views from one side. The residents are on two floors. The rooms and corridors airy and well decorated and furnished. This home has a cinema, 2/3 libraries, hot drinks and restaurant facilities.
The food being excellent. I cannot speak too highly about the care and kindness shown to my wife by all staff (particularly) the nursing duo during her relatively short stay. The home is well managed throughout and the staff respond to this leadership in every way.

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Review from Liz J (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident early December 2019 after being in a local hospital for a short time. She had advanced ovarian cancer and was given weeks to live. Her palliative care and support was beyond excellent. The staff were caring, friendly, encouraging and went above and beyond to make her last
weeks special and she always felt loved. She had nothing but praise for them and their personal touch and positive attitude. Her room, the dining areas, cafe, garden and lovely countryside views were all pleasant and well maintained. I highly recommend Priors House.

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Review from M C (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend entered your care home three and a half years ago, the care levels have remained unchanged in that period. The care is of the highest standard at Priors House and I could not imagine any other home in the country exceeding those experienced at Priors House.

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Review from S J (Respite Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the resident staff was very professional, caring, willing, helpful and cheerful. Some of the agency staff were not so good and even quite poor. The chef was always willing to provide an alternative to the current menu.
(Very slight criticism - toilet paper! Could have softer/quilted).
I
was very happy and well cared for in respite after a new hip and would return in the future if needed to.

Reply from Samantha Debenham, Personal Assistant at Priors House

Thanks ever so much for such an excellent review of Priors House, in particular, your comments about our team. At Priors House we have worked incredibly hard to achieve full staffing, but at times need to use agency staff. The agency staff we use are consistent and from the same agencies ensuring continuity. We continue to recruit and interview and encourage staff to move on in their careers after a positive employment with Care UK and Priors House.


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Review from J F (Respite Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a lovely time here. Excellent staff. So kind to everyone. Never left alone. Quiet company. Excellent food. Hope to join them again. Come and join Priors House you will never regret it.

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Review from B J (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that the care I have had in Priors House has been as good as it could possibly be. All the people in charge, people who serve the meals, cleaners and girls who arrange all the activities, not forgetting people who see you are OK during the night, or the lovely ladies who come around
with the tablets who have always got a smile on their face. Everybody does their best to keep you happy and occupied. Thank you very much.

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Review from Linda C (Daughter of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father spent the last few weeks of his life in your care. The care he received was of a very high standard, we as a family were treated with kindness understanding and support at all times. You all made his last few weeks more bearable at a very difficult time. I will remember being in his room with
him and family looking out over the fields hearing the cockerel crowing and seeing the birds eating from the bird feeder on his window, thinking as a countryman it could not have been better. I was a nurse for 41 years and saw many things in my working life, I feel so proud to have got to know you all from the housekeeping and catering teams, the Nurses and senior management. You are an amazing team, many thanks to you all.

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Review from Joy K (Wife of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say if anyone is looking for a care home for a loved one then Priors House should be your first choice. My husband stayed here for 10 months and I visited every day. He felt very safe and well looked after. All the staff were outstanding, very helpful, friendly and really cared for my
husband. They are also very welcoming towards all visitors. The food, activities and level of care are excellent. Priors House is spotless and nothing is too much trouble. There is a lovely warm atmosphere from the moment you walk through the door.

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Review from Eunice S (Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing which explains my feeling for being here is how I am treated by the excellent staff who bend over backwards to help and consider one's wishes - I want for absolutely nothing and I am completely happy and feel so very safe here (which incidentally is exactly what my son wanted for me - he was
so right in every way)
So for me Happy Happy.

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Review from Steve C (Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable and friendly staff very good. Facilities and activities.

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Review from William C (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are excellent and my wife was looked after extremely well.

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Review from Bob C (Husband of Resident) published on 25 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who suffers from Alzheimer's has stayed at Priors House for two months after breaking her leg. The care she has received has been absolutely outstanding. The care staff have shown astonishing patience when facing moments of difficult behaviour. Equally impressive has been the warm welcome to
myself and family. The facilities and activities have been first class and provided in safe and clean surroundings. It has been of great comfort to know that she is being looked after so well. The overall impression is of a happy, caring family.

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Review from Mike W (Husband of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have placed my wife in Priors House for respite care on four occasions, the most recent being end of March - beginning of April 2019, and I have been extremely happy with the level of care. This allows me to relax during my fortnight off. I shall certainly be looking to book another break in the not
too distant future.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Priors House is calculated as follows: ( (212 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

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Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.