Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.9 123 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Priors House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francine Summers (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Priors House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,678
    • Self-Funded Residential Dementia Care from £1,768
    • Self-Funded Nursing Care from £1,918
    • RESPITE Self-Funded Residential Care from £1,888
    • RESPITE Self-Funded Residential Dementia Care from £1,979
    • RESPITE Self-Funded Nursing Care from £2,128

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Priors House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Priors House Reviews (123)

Total of 123, showing 61-80
9.9

Priors House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years. Over all time Priors House has 123 reviews.

Overall Experience

  • 115
  • 7
  • 0
  • 1
  • 0

Date Published

123
3
10
19
104

Review from Jo H (Daughter-in-law of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law moved into Priors House one week before Christmas 2018.
The care and thoughtful attention by all staff at the home have enabled him to feel at home; relaxed and safe, even after a very short period of time. Care staff are kind, attentive and always keen to understand the residents'
preferences and wishes. The lifestyle team have taken care to include my Father-in-law in numerous social events and activities and he has already become 'part of the gang' and has begun to develop friendships with the other residents on the Telford Suite.
This really is a home from home. Every single time I visit, staff are pleased to relate what my Father-in-law has been up to, what he has enjoyed and the laughter they have shared together.
He really is very lucky to have found his new home at Priors House and he has expressed how much he is enjoying it, describing it as being "like a great holiday".

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Review from A B (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my mum receives at Priors House. The staff in Telford Suite treat my mum with respect, dignity and kindness and have been there when I've needed support.
The activities team provide a variety of activities for residents to choose from. Their dedication is appreciated.

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Review from A V (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express how very touched I have been for the great kindness I have received from all the day and night staff here, and will remember them all when I return home. I give them all my thanks and appreciation.

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Review from Sam B (Grandson of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife’s grandmother is a resident. We have always had a lovely time visiting. The site and facilities are excellent and all the staff we’ve met have been lovely. We took our dog for the first time on our visit today and all the residents we met fussed over her - she loved it!

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Review from Nikki S (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our parents have resided at Priors House during the last 18 months on both the resident's wing and the nursing wing.
The transition from home to care home is never easy but Priors House's great care and empathy towards our parents and ourselves was exemplary.
All the staff are so friendly
and caring and each resident is treated as an individual - very quickly everyone feels like they belong to a Priors House family. Sadly both parents have passed away now, but the staff were so loving, patient and professional to the end.
I would have no hesitation to recommend this excellent home to you, to care for your family when the time comes.

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Review from Nicky V (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five star. A welcoming experience from assessment to first arriving. Staff are friendly and put residents at ease. Rooms are bright and airy.
Such a lovely place and I know Mum is happy and well looked after.

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Review from Shani S (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming place with excellent professional staff who go out of their way. A good feel all around.
Comfortable and well equipped, nice decor, modern and up to the minute.
Families views and welfare and comfort are catered for. Little touches show they go the extra mile.

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Review from David C (Husband of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior staff and team leaders not only train the individual carers in the differing individual care needs of each resident but are also available to offer advice to relatives where necessary. For example, in relating to specific ways of talking to and answering loved ones who have particular dementia
issues. As the husband of a resident with ongoing Lewy Bodies dementia, this has benefitted the daily wellbeing of her.

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Review from Lynne T (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors House know that my family are absolutely astounded with the care afforded to our father. At 99 he is definitely a one-off and brings many challenges to all around him. The staff have managed these with love, kindness and humour – no one could ask for more. The environment for my father and all
other residents must be second to none in the UK. The manager has cultured and embedded a sense of pride in all staff which reflects in every aspect of the running of the home.
On 2 occasions, 4 ½ years ago and recently when he broke 3 ribs, my father was slipping away. The care staff brought him back from the edge and all concerned should feel a great sense of achievement and pride. The home is full of life and vitality and is a lovely place for Dad to call home.
A picture I have of Dad when he arrived in June 2014 compared to those on the home's Facebook says more than words - he looks 10 years younger today and has vitality for life.
Please thank everyone from the bottom of my heart.

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Review from Heidi B (Daughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had four very happy years at Priors House thanks to the wonderful and supportive care of staff on Telford (both day and night shifts) and Priors House community. All the staff at Priors House were and are amazing, from the top down and I want to thank Telford Suite for their unwavering support to
me personally and for their exceptional care towards Mum.
Mum lived in a place that was forward-thinking, flexible and empathetic to the needs and wants of its residents. She was never defined by her dementia so could feel very much in control of her life but within the confines of a safe and protected environment.
Staff on Telford were always respectful, kind, able to perfectly gauge Mum´s moods and more often than not could use humour to diffuse a potentially tricky situation. I am thankful for their kindness, compassion and calm at a hugely distressing time for our family especially towards the end and I shall never forget the humanity and care shown to my mother and me over the last four years. A great team led by a great Manager.

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Review from Brian H (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was well looked after here and apart from the food, not always being warm enough for me, I was quite happy.

Reply from Amy Wilson, AD at Priors House

Thank you very much for your feedback about your stay at Priors House. We are delighted that your care and support has been excellent and you have been treated with dignity. We are sorry to hear that you felt the food was not always warm enough for you and we will feed this back to the kitchen team. We try to please all those who stay with us and value your feedback. If you stay in the future we will endeavour to ensure the heat of the food you are served is warm enough.


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Review from Renata H (Wife of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well run home, excellent facilities and generally kind staff. It is situated in a fine spot, it is peaceful without being dull. We will come back if needed. Thank you very much for providing this place for our needs.

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Review from Judith G (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been at Priors House for 3 months and have settled in very well and are looked after in a very caring way. The staff genuinely seem to enjoy their roles and always have time for a chat and a smile which creates a great camaraderie. The food is great and there are a really good range
of activities including visits to local towns and the pub. From our first contact with Priors everybody has gone out of their way to help us - thank you to everyone. Long may it continue.

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Review from V O (Respite Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Priors House for respite for 2 weeks after a spinal operation. All the staff were most kind and respectful and care for me extremely well. I couldn't fault it and would recommend it to anyone in my position.

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Review from Toni H (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this last year, we have had 3 elderly parents needing care. Having visited and experienced many homes in the Sussex and Warwickshire, we have found none better than Priors House to care for our nearest and dearest. The attractive, modern, well-designed home provides a pleasant atmosphere with
a friendly, professional and supportive team stretching from the bottom to the top of the system. As a family, we cannot recommend Priors House highly enough.

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Review from Patricia J (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff at Priors’ House enough for the love, care and kindness they gave to my mum who had Alzheimer’s. When she was ill at the end of her life, the staff were amazing; I was so touched that everyone would drop in to see how she was and also gave me so much support. Thanks to them she
had happy times there with opportunities to share a laugh and enjoy activities. Her appetite and general well-being increased as she enjoyed the superb food from talented chefs and in eating together with others. The activities organisers were excellent, offering something for everyone as well as for friends and families to join in. Priors House is a beautiful building but it is the staff who made this such a welcoming, loving and happy home for her at the end of her life. It is so challenging working with dementia, but they are an exceptional team dedicated to caring for the vulnerable people in their care and also so supportive of families and each other.

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Review from Jeanne W (Respite Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy experience with so many cheerful carers, ready to help at any time.
An ideal place to recuperate after surgery.

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Review from Maxine E (Friend of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional in this home. Facilities for residents are excellent and caring element is 100%. I would most definitely recommend to friends and family. I am so happy my friend is settled and happy.

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Review from Daniel W (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been here 35 weeks and been treated with care and attention and would recommend the care home to any incoming patients.

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Review from Catherine M (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foos is good.
Activities are good.
My daughter picked here for me and I have met some very nice people here.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Priors House is calculated as follows: ( (212 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

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Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.