Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.9 123 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Priors House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francine Summers (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Priors House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,678
    • Self-Funded Residential Dementia Care from £1,768
    • Self-Funded Nursing Care from £1,918
    • RESPITE Self-Funded Residential Care from £1,888
    • RESPITE Self-Funded Residential Dementia Care from £1,979
    • RESPITE Self-Funded Nursing Care from £2,128

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Priors House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Priors House Reviews (123)

Total of 123, showing 81-100
9.9

Priors House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years. Over all time Priors House has 123 reviews.

Overall Experience

  • 115
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Date Published

123
3
10
19
104

Review from Emily H (Granddaughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran loves it at Priors House. She likes going up to the café for a cuppa and do the jigsaw. She loves having her hair done in the salon. It's like going to the hairdressers before she came here.
The carers are lovely and treat gran with respect at all times.

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Review from K O (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, very attentive good atmosphere. Staff seem to enjoy their job and are helpful.

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Review from Jackie F (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fun environment for all residents warm welcome every time come, staff can't do enough for my friend and it is just a joy to visit.

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Review from M B (Granddaughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always nice to see my grandmother at Priors House. She's looked after very well there and we always go and sit in the lounge area with her and have a cup of coffee and some of the delicious homemade cake. There's a lovely atmosphere there and everyone is always friendly and approachable.

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Review from Marion B (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and hygienic and the staff are very helpful and professional. They do activities daily and try and involve all residents as much as possible, also taking residents on trips out to local shops and attractions. Also, the staff encourage residents in gardening and cooking. The staff
are very well trained in their jobs. The food is to the highest standard and all needs are catered for.

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Review from Diane H (Daughter-in-law of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Priors House. Enjoys the activities and having her hair done on a Thursday, she really enjoys the food and finds the care staff very helpful.

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Review from K C (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I were very nervous and daunted by the fear of how my mother would react to living with dementia in a care home. The staff at Priors House demonstrated total commitment when caring for her and persevered through some difficult times. She settled and was happy and began to build relationships
with both staff and the others around her. I would recommend Priors House and appreciate the time, care and attention the staff have given to my mother and the family.

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Review from S G (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for taking good care of mum. Particular thanks to the unit manager and the registered manager who pulled out all the stops to do the initial assessment quickly and get a room sorted for mum within 24 hours!
This enabled me to still do the new york marathon and help raise money
for cancer research. So, a massive thanks from me and the team of us who were part of the walk the walk team.

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Review from Lesley W (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Consummate professionals, dedicated care, personal touch.
- Clean rooms, excellent food, delightful surroundings.
- Family support outstanding.

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Review from Yvette L (Niece of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was highly recommended Priors House by an elderly friend. My Aunt and Uncle went to stay at Priors for five weeks in February in the residential suite, whilst their property was renovated. My Aunt has Alzheimer's and my Uncle was generally unsteady on his feet and not of the best health. The home
is beautiful and with good facilities for the residents (for all requirements).


It was clear that the staff had been well chosen, warm and friendly, and with a caring nature; they carried out their roles to the highest level. They met their care needs and prepared them for their return home to homecare. My Aunt and Uncle were all always clean and smart.
My Aunt and Uncle believed that they were staying in a hotel and looked forward to the lovely meals prepared and the activities laid on each day. They didn’t want to leave Priors, but when they did they looked so healthy and had put on weight.


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Review from Andrew J (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only describe the care, dignity and support my father and family have received at Care Uk, Priors House. As being outstanding. From his first assessment to his passing in May 2017. The dedication of all the staff especially those on the Telford Suite has been superb. Our family cannot thank them
enough.

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Review from Monica J (Friend of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend each week, always am amazed at the care given to residents. The entertainment and activities are good, as is the menu.

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Review from P N (Wife of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home. The staff were so caring and understanding and management were great. The home itself was great. I could not believe how good this place was after looking at other places. It was unbelievable. The care my husband had was excellent. I cannot thank them enough for the
care my husband had before he passed away.


Excellent all the way.


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Review from Tara C (Daughter-in-law of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I reviewed the care home very positively in 2015 when we moved my mother-in-law in, noting that she was well cared for and treated with dignity. Unfortunately, I would no longer recommend the home, for a resident with dementia.


We were told that they’d meet her needs up to and including death, but

in Sept. 2016 they asked her to leave as they were no longer able to meet her needs. The issue was not violent/unmanageable behaviour, simply a matter that should have been managed by competent carers (she was uncooperative with bathing—common in those with dementia). We also noted a decline in the overall level of care/home cleanliness etc by that stage. After moving her to another nearby facility, carers were able to manage her without any issues, and the level of care was superior. We would not have left the care home if not forced out, but in hindsight, it was the best for all involved.

Reply from Samantha Debenham, Marketing Support Administrator at Priors House

We are sorry to hear that Priors House no longer meets your expectations. In this situation, the home manager made the decision that we could no longer meet your mother-in-law's needs as the level of support she requires has changed significantly. On occasion, we have to make this difficult decision for the best interests of both the individual in question and other residents in the home and to ensure everyone continues to receive the care they need. At the time, we did recognise that housekeeping was not to the standard we expect at the home but this has now been resolved and a much-improved service has been in place for some time. Thank you for taking the time to share your views and we wish your mother-in-law the very best at her new home.


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Review from Graham H (Son of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring. You always feel they have the time for you, either as a visitor or resident. The Vera Lyn tribute act recently (20th March) was a fantastic example of this with all staff dressed in period clothing. The day was uplifting for all and many residents are still feeling the "buzz
" a month later.

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Review from Caroline Q (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors House says they set a new standard in 24hour care, a tall order, however, we have seen that in every area this is true. From the initial contact of assessment in my mothers home, through to my mother coming into Priors House, without exception, it has been faultless.
So caring, kind, thoughtful
and professional to my mother's every need.
The place is spotless and you feel every member of staff is working at their best.
Truly amazing and we feel very blessed that our mother/grandmother is in such an outstanding home.

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Review from Ann S (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is perfect. I love it very much. The staff are so helpful.

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Review from Phyl M (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

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Review from Kathleen M (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied. Staff are pleasant.

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Review from Pamela A (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is first class 100%

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Priors House is calculated as follows: ( (212 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

Caring UK Awards 2024 finalist

Recipient: Priors House

Date: Monday 23 Sep 2024 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

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Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.