Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.9 123 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Priors House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francine Summers (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Priors House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,678
    • Self-Funded Residential Dementia Care from £1,768
    • Self-Funded Nursing Care from £1,918
    • RESPITE Self-Funded Residential Care from £1,888
    • RESPITE Self-Funded Residential Dementia Care from £1,979
    • RESPITE Self-Funded Nursing Care from £2,128

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Priors House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Priors House Reviews (123)

Total of 123, showing 101-120
9.9

Priors House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years. Over all time Priors House has 123 reviews.

Overall Experience

  • 115
  • 7
  • 0
  • 1
  • 0

Date Published

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10
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Review from J M (Wife of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors House cared for my husband until he died. They operate very professionally but with so much care. It is like a large extended family. Everyone knows you, everyone speaks to you by first name. This network of people from laundry to maintenance to chefs, carers, nurses, administrators all gel like
jigsaw pieces. You are treated with dignity as an individual with total compassion and a lot of laughs. It could never replace home but you won't come closer.

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Review from DH M (Friend of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming, helpful and really care for the residents and their loved ones. The facilities are excellent with lovely touches here and there, such as the coffee machine, lounge and cinema. High standards of cleanliness and excellent food. You choose your carers well.

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Review from C G (Son-in-law of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is looked after very well by a fantastic team of people who made her life comfortable, safe and happy. She is eating very well, stimulated by good wholesome food, which is probably one of the most important aspects. She is also able to get around freely on the ground floor and if the weather allows
has direct access from her room to the garden.

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Review from Iris M (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors House provided my father with every care and assistance he needed. The carers were always polite and caring (even in the most difficult circumstances) The catering and laundry service were also excellent, as was the cleanliness all around the building. I would thoroughly recommend Priors House
to anyone seeking a care home.

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Review from Tamas M (Grandson of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, lovely staff and great service. I would definitely recommend it.

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Review from M C (Granddaughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended a cocktail evening. The ambience was wonderful and the catering fantastic. A faultless end to 2016.

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Review from N S (Grandson of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to extend my thanks to colleagues at Priors House. During my nan's stay, the staff have been really supportive and amazing at what they do. They provided my nan with the utmost excellent care, filled with fun activities to stimulate her and really taking care of her on a personal level.
I am truly touched.

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Review from Rosemary P (Daughter of Resident) published on 10 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Priors House for two weeks respite to enable mum to visit us over Christmas. Very friendly welcome on phone and every time we arrived. Layout good for her to get to know quickly. Activities varied and several suited this very picky lady who hates bingo! Foyer café excellent for "normalising" entertaining
her visitors. Cinema comfortable and gave much better experience than just being in front of TV. All day staff lovely - initial glitch over not showering daily but they were at pains to tell me once this was sorted out.
Considering the short time she was there, they made a lot of effort to get to know her needs. Made huge effort to have her ready for an early pick up in time for church on Christmas Day. All staff greeted her by name at all times. Food excellent, even for this picky eater. It is expensive, but worth it for immaculate facilities.

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Review from John R (Resident) assisted by family/friend published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is because I have always been well cared for at Priors House that I have returned here four times and now decided to remain her permanently.

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Review from Mike D (Husband of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since 5th August 2016 after suffering a stroke in March of this year. Spent 6 weeks in hospital and a few months in another care home. Not only myself but friends and relatives who have visited here have been astonished and pleasantly pleased with the home itself, the friendly
service of the staff and quality of care. A common comment is "Just like a 5-star hotel".

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Review from Jan H (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place for my mother to convalesce after her heart operation. The staff were amazing - so supportive, caring and kind. Nothing was too much trouble. Everybody had time to talk to mum and everything was done to make her feel at home. She loved the art classes and quizzes with the leaders being
very encouraging.

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Review from Pip (Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a knee replacement "opp" I had two weeks stay at Priors House where I was looked after beautifully. All the carers couldn't have been kinder or more helpful. I would thoroughly recommend it to anyone. Thank you.

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Review from Betty D (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Motivation to music is a good idea, it's the most popular activity. I enjoy the activities provided, because I'm still able to take part. The activities help people remember normal events in their past life.

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Review from Michael H (Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall it was excellent with caring staff. I would single out the carers as being very helpful. The food was adequate, your wine mostly unavailable! dinner too early to accommodate staff. Cleanliness not adequate. Seven days no cleaner other than a carer with bleach and emptying bins. Despite comments,
if necessary for a period, I would come again.

Reply from Samantha Debenham, Marketing Support Administrator at Priors House

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We’re sorry to hear that mealtimes did not meet your expectations. We are more than happy to accommodate later meal times if necessary and wine is available from our kitchen upon request. In terms of cleanliness, we recognise that there was a period when our housekeeping was not meeting the high standards we expect at our home. We are pleased to confirm that this has now been resolved and a full and experienced housekeeping team is in place. Your feedback is very valuable to us and if you do stay with us again we would encourage you to feedback prior to leaving the home to ensure improvements can be made for our residents.


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Review from Derek (Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service across the board.

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Review from M J (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for 16 months now. He looks well and is always dressed well, and kept clean. Most of the time he is quite happy and sociable. Any downside could be caused by macular degeneration and deafness which isolated him by retreating into himself sometimes. He is asked to take part in activities
which he does enjoy when he takes up the offer. He especially enjoys his visits to the pub. He seems to get on with the other residents and likes being spoilt by the staff. I never worry about his well-being and health issues are dealt with immediately.

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Review from A E (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the services that are delivered to her, all with very high standards and the only place mum wants to be is here at Priors House. Everyone is so friendly, she has made many friends and there is always something to keep her occupied.

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Review from Barbara C (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy going on trips out and I enjoy all the activities here. I especially like working in the sweet shop, also the café and cinema are wonderful as is the young gentleman who deals with the activities throughout the week.

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Review from Gerry T (Friend of Resident) published on 29 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited regularly, I am always more then pleasantly surprised at the Home. The Staff are all very friendly and professional, the Home is spotlessly clean and well maintained.


The Home is well laid out, and the Facilities exceptional. I especially like the Cinema, Cafe, and the Shop which

is a fully functioning shop with traditional sweets, scales etc.


The Cafe is very good for a complimentary Coffee/Tea.


Lots going on event wise and a good feeling about the place, my friend is always busy doing something, and that's a relief for us all as she was previously withdrawn and not involved in her previous home.


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Review from Muriel (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my late mothers stay, the staff were wonderful caring and attentive. The food was varied and appetizing and standard of cleanliness superb. We were delighted to have chosen Priors House.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Priors House is calculated as follows: ( (212 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

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Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.