Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.
Review from W H (Resident) published on 3 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J W (Friend of Resident) published on 24 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M L (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card •
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Overall Experience
1.0 out of 5
Reply from Samantha Debenham, Reviews Team at Scarlet House
Thank you for taking the time to leave feedback for Scarlet House and sharing your experience. I would like to take this opportunity to deeply apologise for the distressing situation you and your mother have gone through. We truly regret that your mother's care did not meet the high standards we strive to provide. We are grateful for you providing feedback and bringing your concerns to our attention. I would like to assure you that all feedback is welcomed, and the Home Manager will always welcome all feedback whether that be positive or constructive. You can alternatively contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We will always be committed to making improvements where required and to prevent such situations in the future. I am pleased to read you are now happier with the care being received for your mother. Thank you once again. Best wishes.
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Review from A D (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Heidi O (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L M (Niece of Resident) published on 27 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Shaun M (Son of Resident) published on 27 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from T C (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Kay J (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from K J (Son of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from N T (Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Rebecca W (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from D H (Wife of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C A (Wife of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Deryck W (Son of Resident) published on 23 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from S H (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Clive H (Friend of Resident) published on 14 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Tania M (Stepdaughter of Resident) published on 10 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M S (Niece of Resident) published on 2 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Amanda H (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.
I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.
Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.
Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.
Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.
