Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

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Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scarlet House Reviews (149)

Total of 149, showing 21-40
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
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40
63
86

Review from Kay S (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Scarlet House builds and repairs the elderly! My father has been there for five months and has fully recovered from a nasty fall and months in hospital. The staff 'deal' with him patience and humour. They are experts in suggesting and problem-solving for those who are confused or need help. I always
receive a warm welcome and I would fully recommend the home. They share the load for families at a difficult time.

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Review from A K (Nephew of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came in for a fortnight's respite care following a short stay in hospital. It was also an opportunity for her to sample staying at Scarlet House, as a longer stay here may be needed sometime further into the future. All the staff were very friendly and ensured that she was able to enjoy her
stay as much as possible, including taking her out into the sheltered garden on a warm day. She enjoyed chatting with other residents across meal times but her only general criticism of the food was that she would have preferred it to have been served a little hotter - perhaps a short time in the microwave once it was on the plate.
Overall we were very pleased with Scarlet House and would have no hesitation recommending it to others.

Reply from Samantha Debenham, Reviews Team at Scarlet House

It's great to hear that they were happy with the care provided at Scarlet House. In regard to your comment about the food, we are sorry that your Aunt felt the meals could have been hotter, all residents need to do is ask and requests are accommodated. We unfortunately do not reheat food in the microwave and meals are served straight from the bain-marie. The feedback is noted, and we will endeavour to ensure our meals are served hotter in future.


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Review from Alayne C (Friend of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. They are very kind to my friend. She has lived in Scarlet House for a couple of months now. She really loves it there. She really enjoys the Knit and Natter activity.

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Review from Jean D (Niece of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie was admitted to Scarlett House in January 2023. She suffers from dementia but is very happy there. She is barely self-caring and enjoys company and being up and about. However, sometimes communication is sometimes poor as I have to ask staff continuously to check her clothing and cleanliness
as she will wear the same clothes for weeks at a time. Otherwise, everything is fine.

Reply from Samantha Debenham, Reviews Team at Scarlet House

We are glad to hear your auntie is very happy with the care and lifestyle at Scarlet House. We are sorry to read your comments about the communication, we do work hard to maintain communication with families, and we would like to reassure you that the manager's door is always open if you wish to discuss anything.


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Review from M P (Friend of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff and home.

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Review from L P (Niece of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is being well looked after. The staff are doing a wonderful job. The staff is smashing on reception.

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Review from J H (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home and my father seems content, well looked after and cared for. Particularly love the coffee shop and garden where we can meet up with other friends.

Reply from Holly Cole, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.


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Review from R H (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact we were treated with kindness and respect and this was the experience of my father as well. A care home can never replace your own home but every effort was made to make Dad's stay as welcoming and as comfortable as possible. The home has some great staff and they do go the extra
mile to help people settle in and be comfortable. Unfortunately, Dad deteriorated fairly quickly and passed away a month ago. This was another area in which the staff really helped and supported both us as a family and Dad until his final hours and beyond. A big thank you for your kindness, your patience and your understanding from us all.

Reply from Holly Cole, Reviews Team at Scarlet House

Hi R H, thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.


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Review from M G (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Scarlet House in need of urgent care for my father. The staff acted speedily, professionally and with great kindness and my father was moved in the next day. At every step, they have exceeded our expectations and every member of staff has been so kind, caring and professional. Thank you
to all of you.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Our doors are always open for anyone who needs emergency help and as discussed, your family is always welcome to our home. Warmest regards Scarlet House Team.


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Review from Karen G (Daughter-in-law of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law needed to find a care home urgently and the staff at Scarlett House helped us with great speed, professionalism and kindness.
Very sadly, despite brilliant care by staff, paramedics and doctor, my father-in-law deteriorated rapidly and passed away after 6 days.
We cannot praise highly
enough the care and love shown to him and our family by each and every member of staff that we met.
He felt safe and cared for at all times and the staff were with us every step of the way through this difficult time. Nothing was too much trouble and we will be forever grateful to everyone at Scarlett House for their professionalism, kindness and willingness to do whatever was needed to help us all.
They are all very special people.

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Review from T F (Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All bedrooms have adjoining shower rooms. Housekeeping staff maintain a good standard of cleanliness and hygiene. The facilities of the dining room offer an opportunity to meet other able-bodied residents like myself. The carers do a good job of waiting at tables and dishing up meals, getting to know
residents' preferences. Roast beef is a prime meal. The coffee shop is always a novelty to meet friends and the circulation of a weekly events sheet led by the well-being staff is commendable. Caring staff look out for your everyday needs. When I returned from hospital, I was set up with an air bed.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will aim to raise the standards even higher so you can give us the perfect score next time. Warmest regards, Scarlet House team.


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Review from Emily S (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very contented here. The staff are unfailingly kind and always cheerful. God bless them. The food is excellent, varied and always tasty. Not one criticism.

Reply from Reviews Team, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. We are glad you have settled in so well. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Warmest regards House team.


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Review from John R (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful - home from home.

Reply from Reviews Team, Reviews Team at Scarlet House

Hi John thank you very much for taking the time to leave us feedback about your experience. We are glad you have settled in so well. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Warmest regards House team.


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Review from Nancy T (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have enjoyed it so far, it's like a home-from-home.

Reply from Reviews Team, Reviews Team at Scarlet House

Hi Nancy thank you very much for taking the time to leave us feedback about your experience. Your feedback is vital and it is a pleasure taking care of you. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Warmest regards House team.


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Review from Joan C (Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I quite like living here.
The food is quite good and the staff are very good.

Reply from Reviews Team, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us a reveiw about your experience. You always give us constructive feedback and that is helping us to keep high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is a pleasure caring for you. Warmest regards, Scarlet House team.


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Review from Helen S (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion provided was excellent, from the moment we came for a look around to the end of life.
The environment is welcoming when you always enter the door and all staff knew the residents. All the residents always looked happy when you walk through the home.

Reply from Reviews Team at Scarlet House

Thank you very much for taking the time to leave us a review about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will miss your father-in-law and his cheeky ways. You are all very welcome to come back at any time. Warmest regards, Scarlet House team.


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Review from P L (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The last 2 or 3 years have been a good time for Mum even though she has severe dementia. They all looked after her very well.

Reply from Reviews Team at Scarlet House

Thank you very much for taking the time to leave us a review about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are constantly working on every point to make sure we maintain standards and raise them wherever necessary. Mum was part of our family and she will be missed. You are always welcome to visit if the road takes you this way. Warmest regards, Scarlet House team.


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Review from G V (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mther was at Scarlet House for 8 years. We were very happy with her care, in particular we valued the kindness and warmth of the staff and the genuine affection they showed towards my mother. She was always treated with great kindness and respect. The staff were always very professional in dealing
with any concerns our family had about any aspect of her care. We are very grateful.

Reply from Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. Mum was an amazing person and caring for her was a privilege. She will missed by all. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Our doors are always open to you and the rest of the family. Warmest regards. Scarlet House team.


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Review from M T (Respite Resident) assisted by family/friend published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. Food - unfortunately rather average.

Reply from Samantha Debenham, Reviews Team at Scarlet House

Thank you for rating your overall experience of 5 stars at Scarlet House, we are delighted to hear you are happy with the care and lifestyle on offer at the home. In regard to your comment about food, feedback is really important to us, thanks for sharing this with us.


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Review from C W (Friend of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the managerial staff very efficient with the introduction and assessment of my close friend into the care home!

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us a reveiw about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, we look forward to welcoming you back soon. Warmest regards, The Scarlet House team.


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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.