Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

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Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scarlet House Reviews (149)

Total of 149, showing 41-60
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
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40
63
86

Review from Jane B (Daughter-in-law of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident at the home for the past 4 years plus. The staff look after and take time with her even in very busy periods, her health had ups and downs she is always cared for excellently.
I am very grateful for the love and care of my mother-in-law thank you.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. The areas that you feel are in need of improving, we will surely look into. Your mother-in-law and her family are part of our family. Warmest regards Scarlet House team


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Review from D M (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Scarlet House for just over 3 years, she always seems content when I visit, her room is clean and fresh, the staff are friendly, and I’m kept up to date with any issues that arise. Mum couldn’t be in a better place, I sleep better knowing that she’s safe.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are continually working on the array of activities we offer, to meet mum's needs. Any suggestions are always welcome. Warmest regards House Team.


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Review from Zoe C (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with how Dad has a home at Scarlet House. The staff are all so so lovely, every part of the team - from the front desk to the carers and nurses! They genuinely all take such an interest in Dad and his welfare. Thank you guys so much, the staff are truly lovely nurses who help put a smile
on my face when dealing with some of Dad's health issues. The admin staff, you guys are brilliant too for all the 'Dad-min'. My dad's and all the other epic carers, keep up the great work. It really helps me and my brother rest easier knowing Dad has got some people there for him when we can't always be with him.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Dad and the rest of his family are part of our family. Please continue with your feedback so we can continue making sure we meet Dad's needs. Looking forward to seeing at Dogs' Show later on in the month.
Warmest regards,
Scarlet House team


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Review from Cameron C (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarlet House has a lovely environment because the staff really care about the people there and are very helpful to the visitors. Lots of good facilities and I’m told by my dad that the food is great, the menu seems to change daily also.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Dad is part of our family and we are glad you are all part of that family.
Warmest regards
Scarlet House team.


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Review from Chris W (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always received excellent care at Scarlet House and is always spoken of by the staff with great affection. Over recent months, his level of function has gradually lessened as a consequence of his advancing dementia. In contrast, the level of care and the affection shown by the staff has
undoubtedly increased.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi Chris, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
He is part of our family, and we can't wait to celebrate his landmark birthday later on in the year!
Warmest regards,
Scarlet House Team


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Review from John B (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to Scarlet House for helping to make my mother's 90th birthday memorable.
We had a lovely family party there with food provided - including a delicious Birthday Cake.
The staff are friendly and always seem to go beyond what would be expected as part of their job.
Nothing is too much trouble for them.
They have made Mum feel comfortable and at home there.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi John, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It was an occasion worth celebrating for sure. We are here for him and all of her family.
Warmest regards,
Scarlet House Team


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Review from Martyn L (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased after visiting my father at Scarlet House. The team there did so much to make our few days there enjoyable and special. We could also see the care they took with my father and in making him comfortable. The Customer Relations Manager and Deputy Manager took time with us, listened and shared
all they do it and how they do it. We left feeling that he is in the best place to offer the care he now needs and provide the best life experience possible. Our thanks to the entire team.

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Review from Sally D (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person-centred care at Scarlet House is outstanding. The staff take the time to really get to know the residents and care for them as individuals. Scarlet House is a happy place with a warm and welcoming atmosphere. My mother is well-settled here, and her dementia care is good. I know she is safe
and enjoys a good variety of activities and that she feels content and happy.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi, Sally, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are here for you and the family.
Warmest regards,
Scarlet House team


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Review from J F (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care was really good. If there were any problems relating to care they were resolved really quickly. I was informed of any health issues as soon as possible. If there was one thing that could be changed for Mum, it was her room. She was told when she first moved in that when a room with a door
to the garden was available, she would be offered this. But sadly this didn't happen.

Reply from Samantha Debenham, Reviews Team at Scarlet House

We are delighted to hear you were really happy with the care provided at Scarlet House and that you were kept informed about your Mum’s care. In terms of our garden rooms, all requests are considered when a room becomes available, including the type of care required. Despite not being selected for garden access, thank you for rating our rooms 5-star. Mum still had a lovely room with a garden view.


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Review from Caroline M (Daughter-in-law of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We can't thank the staff at Scarlet House enough. The admin staff are truly lovely on arrival. The nursing staff where my father-in-law stayed were great with dealing with his needs, especially two staff members in particular. Thank you again.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are here for you and your father-in-law if you ever need us.
Warmest regards, Scarlet House team.


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Review from S W (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially everything ok, but went downhill. Poor food. Since last manager left things seem to be improving. Food-wise it has improved with new chef, but still poor on his day off. Day staff are caring, but some issues with night staff.

Reply from Samantha Debenham, Reviews Team at Scarlet House

Thank you very much for sharing your feedback, it’s really important to us. We would like to reassure you that the homes new management team are devoted to ensuring residents receive the best care, lifestyle and dining experience. Behind the scenes they are doing extensive training with the chefs and kitchen team to ensure residents are consistently receiving high quality food. They are also working with the night care team to support the carers in delivering person-centred care. The new home manager's door is always open if you would like to discuss this further, please get in touch.


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Review from S M (Sister of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with what the home has to offer. Staff are always friendly and listen if we have any concerns. Plenty of activities to do. Food is varied and homely.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, many the Scarlet House team.


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Review from H S (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Scarlet House earlier this month after a trial stay in October. Although the move was not easy, the staff at Scarlet House were welcoming and couldn't have been more helpful and supportive to all of us as a family, managing to balance being both friendly and professional. I feel
confident that she is being well looked after while retaining her independence. She enjoys the meals, socialises and, when she feels ready, there is a wide range of activities available to her.

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Review from J M (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really appreciated how genuine the care and attention were in our mother's last days. There are some very kind people working at Scarlet House! The rooms are very pleasant and clean, and the facilities are, in general, very good. Our mother was blind, so we are less able to comment on some of these
as she wasn't able to use or benefit from them herself.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We will miss Mum, and our doors are always open for your families.
Warmest regards,
Scarlet House team.


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Review from Linda W (Respite Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are here if you need any help in the future.
Warmest regards, Scarlet House team.


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Review from P C (Friend of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly friend was here for respite for four weeks, following a spell in hospital. The staff were kind, friendly and supportive. The food was good and facilities excellent. Our friend felt so much better after her time here. Special thanks for one staff member in particular for going above and beyond.

Reply from Reviews Team, Reviews Team at Scarlet House

Good afternoon. Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your friend will always be welcome back, if she needs our help. Warmest regards, Scarlet House team.


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Review from Alison K (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Scarlet House is a wonderful care home. My mum moved into the home in April 2023. After settling in well, she has thrived in the home. All of the staff are friendly and professional.
They have helped immensely in the last couple of months through some difficult times. Help and advice are always on
hand.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Hi Alison, thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Philip K (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives attentive and expertly executed care and assistance on a day-to-day basis. The staff show a dedication rarely seen in other walks of life. Whenever I visit I am greeted with a smile and a warm welcome from all the staff. My mother is in the best possible hands as far as I am concerned
and we have entrusted our mothers well being with people who show nothing but genuine care and attention. Facilities here are second to none but they would be irrelevant if it were not for the quality of the staff that run it.

Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from David K (Husband of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I have ever seen, also I look forward to coming here, the staff are so friendly and kind and create a good atmosphere.

Reply from Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Looking forward to welcoming you soon.


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Review from L C (Resident) assisted by family/friend published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like more regular staff, in particular, I find a few of the agency staff less friendly. I have a continual problem with my sheet not staying in place overnight because the sheet is not fitted. I find the vegetables are often too hard for me to eat and being diabetic the desserts are often too
sweet for me. However, some of the meals I find delicious, I would like more of the meals with gravy and puddings with custard. I do not like my door being left open at night when I wake up and discover it is open. On the whole, I enjoy my time at Scarlet House and many of the staff have been and are lovely and hard-working.

Reply from Samantha Debenham, Reviews Team at Scarlet House

Thank you for your feedback Laurice, just to reassure you, we are working to have regular staff on the suites, we thank you for your patience. We are sorry to hear about the sheet, we will get you a fitted sheet to resolve that for you. We are currently recruiting for a new Head Chef and also focusing on our dining with dignity programme, where condiments and sauces feature. As you have been a resident with us for some time, we think it best for us to meet to re-discuss your likes and dislikes, to ensure we are aware of your preferences. We are really pleased to hear that overall, you enjoy your time at Scarlet House and many of the staff are lovely and hard-working. We were also really pleased to be a part of your 100th birthday celebrations and make your dreams come true, we’ve never seen more dachshunds in one place!


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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.