Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

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Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scarlet House Reviews (149)

Total of 149, showing 61-80
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
21
40
63
86

Review from Patricia R (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you Scarlet House for giving my Mum such a wonderful 100th birthday in June. She had a super celebration and continues to happily talk about it every time we chat together. Thank you so much to the staff for putting so much time and effort into making it a very special day for her to enjoy and
remember. It must have involved quite a bit of planning and preparation so thank you very much indeed.

Reply from Caprice Geisha, Reviews Team at Scarlet House

Hi Patricia, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are glad to hear your mother had a lovely day celebrating her birthday with us.


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Review from Jen C (Granddaughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. My grandmother seems very happy with her care, and she is well looked after. I think the staff work extremely hard and probably should be paid more for their work! It takes a lot to look after elderly people, and I have nothing but admiration for them! For my grandma's birthday, she had the
most incredible day and described it as the happiest day of her life. She still has her independence but with the security of being cared for. Thank you, Scarlet House.

Reply from Caprice Geisha, Reviews Team at Scarlet House

Hi Jen, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We love to make birthdays special, so it is lovely to hear your grandmother had a lovely day.


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Review from Richard M (Son of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the attitude and careful empathy that the staff show for my mum. They genuinely care for and want the best for the residents. All staff are always honest in conversation and dignified in their work.

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Review from Nancy S (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My overwhelming feeling about Scarlet House is disappointment. The facilities are generally good, as is the food and attitudinally, most of the staff are friendly and helpful. However, the home appears to be chronically short-staffed, with shortages made up by poorly trained agency staff. Each person
does their job and no more. Nobody has time to chat or to make the residents feel special or valued. And nobody has the time to look and think, "how could I make this person's life better"? Cleaning of the rooms isn't really good enough - I often wipe down trays and mats, flush the toilet etc. My father repeatedly says, "we're not getting what we paid for".

Reply from Samantha Debenham, Personal Assistant to Marketing Director at Scarlet House

Thank you for your review. We are sorry to hear your feeling of disappointment towards Scarlet House. Our staffing levels are consistently reviewed to ensure we have the optimum level of staff to meet the needs and dependencies of residents. We are aware of some inconsistent approaches within our hospitality and housekeeping services and are working hard to ensure the team are trained and able to deliver a high level of service.
We are dedicated to creating a care and lifestyle plan tailored to each resident’s needs and wishes. We always encourage relatives to speak directly with the daily nominated individual in charge of the suite, as well as suite managers who have responsibility for the suite oversight. If this does not resolve your concerns, we always encourage relatives to speak directly with the Home Manager so that we can address them immediately. We would be happy to arrange a meeting for you to ensure you are aware of whom to contact in the future.


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Review from Sarah F (Partner of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff who helped care over the year and our first Christmas at Scarlet House; you work over and beyond, especially at this time of year.

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Review from E D (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had lunch with our mother on a Sunday. The food and service were lovely. We had Coqauvin and cheesecake and Bakewell tart and custard. The tart was homemade and yummy. The fruit/melon cocktail starter was fresh and full of flavours. Our mum and ourselves really enjoyed it.

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Review from J T (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum is receiving. The staff are so patient and caring. From the moment I walk in, I'm met with a smile from the helpful and friendly staff. I'm often given informal feedback on Mum, which reflects their excellent knowledge of her. Mum is settled and looked after by
the professional and compassionate staff. Communication is excellent, both verbal and via email. Scarlet House has been such a support to us as a family.

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Review from Andrew S (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way my mother is cared for, and I have no complaints whatsoever.

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Review from Sam S (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support my mother-in-law is receiving.

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Review from Karen D (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff seem kind, caring and attentive.

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Review from L R (Daughter of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Like all care homes, provision suffers from a lack of staff. Advertised activities are often cancelled. The quality of meals varies hugely and small gestures such as mint sauce are overlooked. Food is sometimes cold and dry, no hot gravy.
Staff work hard and are very stretched. Rooms are not always
vacuumed.
Emails raising concerns do not always get a response. Relatives are not informed or encouraged to support with health issues.

Reply from Samantha Debenham, Personal Assistant at Scarlet House

Thank you for your review. We are sorry to hear about your concerns. As we adjust to living with Covid, we are working extremely hard to ensure the team deliver an expected level of service, including our hospitality and housekeeping services. Unfortunately, there are times when activities need to be changed at short notice but we try to arrange an alternative activity, taking into consideration the needs of all residents in the home. Our staffing levels are consistently reviewed to ensure we have the optimum level of staff to meet the needs and dependencies of residents. We are keen to discuss how we can improve communications with you and we think a list of suite managers would be helpful. All residents where possible, are asked to consent to the information shared on their behalf or about them.


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Review from M G (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was very well looked after. The food was good and the staff supported him and his family.
Dad described his stay as not unpleasant.

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Review from Marion J (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been friendly and helpful. They have welcomed Mum and supported myself and my sister to help with the transition from Mum's home to the care home for respite care.
The lady at the front desk is always friendly and welcoming, and the staff on the first floor are lovely. Nothing is
too much trouble.

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Review from R C (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Why does there appear to be no effective complaints system at Scarlet House, Stroud, Gloucestershire? Waited 2 months for a response from the care home itself then escalated to Care UK Complaints Department. Now passed the 20 working days turnaround time for the Care UK stage 2 complaint and still waiting,
not even an update. The live complaint is now 3 months old. Hopefully, Ombudsman can help.

Reply from Samantha Debenham, PA to Marketing Director at Scarlet House

Thank you for your feedback, we are sorry to hear that you’ve not had a positive experience and we do take your concerns seriously. We are currently investigating the matter and have dates in the diary for formal communication to be shared on the 23rd November 2022. We believe you are meeting with the Home Manager in the meantime to discuss the matter further.

Our complaints procedure starts from when we send an acknowledgment letter, not from the date the complaint is logged. We are sorry for the confusion this may have caused.


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Review from L T (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Scarlet House for respite care and had some difficulty adjusting; the staff recognised this and went out of their way to make her welcome and help her get involved in activities and socialise with other residents. The concept of a central place to gather (the coffee shop) is a great
idea as a resident knows they can always find someone there to talk to.
What also was impressive was how the staff cared for the relatives, who are also trying to adjust; they were very understanding about how difficult it is for families.

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Review from Susan S (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Scarley House during the first lockdown. Staff were welcoming, considerate and supportive then and continue to be so. I am confident that she is well cared for and encouraged to take advantage of the activities and facilities. The ambience is friendly, relaxed and warm. Staff develop
good relationships with residents and families, and they communicate effectively with all concerned.

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Review from C F (Friend of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Scarlet House to arrange some respite care. The staff couldn’t have been more helpful. They have been excellent throughout, and in trying times for us, that has been invaluable.

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Review from Theresa R (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Scarlet House for the last year in what has been a challenging time. The staff have been attentive, cheerful, and above all, caring towards him, with many going above and beyond their duties to maintain an impressive standard of care. I wouldn't hesitate to recommend
Scarlet House.

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Review from Kelvin S (Son of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My (96 years old) dad had been living in sheltered accommodation for the last 10 years and coping quite well when he began to suffer with dementia and mobility problems (Jun-21). I looked at a few care homes in the area, but Scarlet House ticked all the boxes. Luckily they could accommodate my dad at
very short notice. I have to say that the care he received was first class and the staff were always very caring and helpful with my dad and his visitors.


Unfortunately, he continued to go down hill and passed away in his sleep (Oct-21). The staff that were with him at the end were brilliant and kept me informed of the situation.


With hindsight, I should have got my dad into Scarlet House a few months sooner, as I think he would have handled the transition to a new home better when he had more of his faculties.


I can only thank all the wonderful staff at Scarlet House for all they have done for my dad and allowing me to relax in the knowledge that he was being well cared for.


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Review from N S (Son of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has enabled Mum to quickly settle into her new home. I'm confident that she is now in a safe environment where she is able to get the support she needs when she needs it. With Covid restrictions reducing, it is good to see more activities happening.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.